Downtown, Lisbon, Portugal
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

AUSOCAR RENT-A-CAR in Lisbon (Downtown)

Rua Diogo Bernardes 17 D
00351 217 815 750
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:09:00-19:00
Tue:09:00-19:00
Wed:09:00-19:00
Thu:09:00-19:00
Fri:09:00-19:00
Sat:09:00-12:59; 14:59-19:00
Sun:09:00-12:59; 14:59-19:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Italy
Fiat 500
August 30, 2023

Pros: Pick up was quick and the car repeated the expected standards

Cons: We asked about highways in Portugal and they didn’t mention we had to by a prepaid card to pay the tool. The car has been rent in Portugal. Also I have called multiple times from Italy to ask a question and no one even answered
Belgium
Fiat Punto
August 5, 2023

Pros: good service, flexibility

Cons: previous driver had smoked in the car (not responsability of rental company)
Canada
Fiat Panda
July 18, 2023

Pros: People were really professional

Cons: The car was very old. The AC did not work well and it really not enjoyable since it was very hot in Portugal.
United Kingdom
Fiat Panda
July 17, 2023

Pros: They were aware of our landing times and still weren’t open nor did they respond on time therefore we didn’t get the rental car.

Cons: They were aware of our landing times and still weren’t open nor did they respond on time therefore we didn’t get the rental car.
Canada
Fiat Panda
July 11, 2023

Pros: Agent was friendly and helpful.

Cons: We found it odd that the gas tank came empty. We had to delay our first destination trying to find a gas station then ended up putting more gas than we needed.
Ireland
Fiat 500
July 9, 2023

Pros: Service was efficient and trouble free. The agent contacted me by phone before my flight and after I landed to say where he would meet me for transfer to the rental office.

Cons: I had entered the airport as my car pick up and drop off location. Car offered was downtow. The rental agent picked me up from the airport to transfer me to the downtown office for car pick up but there was no transfer back to the airport available after car drop off. I had to pay for a taxi.
United States of America (USA)
Fiat 500
July 2, 2023

Pros: They were efficient and answered all of our questions. They were flexible when we were running a few minutes late to drop off. The car was in good condition.

Cons: Nothing
Belgium
Fiat 500
August 2, 2022

Pros: Speed, working

Cons: (eg suspension not idealversus many 'stone' roads in Portugal). Car agency should offer solution for the electronic only highways in portugal
Israel
Fiat Punto
July 21, 2022

Pros: The gay at the desk was very efficient.

Cons: Car was old with more then 100,000 Km and Poor condition.
United States of America (USA)
Fiat Panda
June 6, 2022

Pros: pick up and drop off

Cons: The car was really old. The USB cable didn't work.
Sweden
Fiat Panda
June 5, 2022

Pros: Cars are a old and run down.
Canada
Fiat Panda
June 3, 2022

Pros: nothing

Cons: They obviously try and compensate for cheap rentals by charging ridiculous ''damage'' fees to people. Pretty much all their cars are damaged. Most of them are also rented with empty fuel tanks.
Italy
Fiat Panda
May 10, 2022

Cons: Car was given with empty fuel tank; Car had 2 spies on the whole time I drove it.
Bulgaria
Fiat 500
May 10, 2022

Pros: The service desk representatives at both pick-up and drop-off were very quick and efficient. They were fluent in English and explained very well how Portugal’s toll system worked.

Cons: The car was in overall decent condition, but was not aging very well - gear stick leather sleeve was detaching from the console at every gearshift, the clutch pedal was acting a bit weird (and I usually drive a manual, wasn’t for lack of experience). The biggest disappointment was that we had booked a fiat 500 and we were very excited to drive this super funky car, but received a dull Fiat Panda instead.
Canada
Fiat Punto
April 30, 2022

Pros: That it didn't break down.

Cons: No shuttle service from the airport, vehicle was in terrible shape. Key fob was falling apart. Mechanical light indicating service required was lit for the last week.
Brazil
Fiat Panda
April 20, 2022

Pros: Servico rapido e objetivo.

Cons: tudo perfeito
United States of America (USA)
Fiat Punto
March 30, 2022

Pros: Price.

Cons: The car is picked up with the tank empty. It would be preferable to pick up and return with the tank full.
Portugal
Fiat Punto
October 28, 2021

Pros: I did not like basically any of it to be honest. Not going to rent a car from there ever again.

Cons: The car, the condition of the car, the service and the office did not look good/professional. When I went to pick up the car, Joao was eating a cookie while typing on the computer and he showed no interest in me as a customer. The car (Fiat Panda) did not have a long enough seatbelt in the back to attach the baby seat, seats were dirty, the dashboard had visible damages, the seats were uncomfortable, the air conditioning did not work properly and the overall driving experience was not good.
Portugal
Fiat Panda
June 4, 2021

Pros: simpatia, eficiência, profissionalismo e disponibilidade
Netherlands
Skoda Citigo 3d
September 4, 2020

Pros: Customer service

Cons: The car condition was not as good as I thought
France
Fiat Panda
August 6, 2020

Pros: Everything went fine, I was proposed a new small Fiat 500, but I preferred an old Punto, and I got it.
Italy
Opel Corsa
August 25, 2016

Pros: See above ...

Cons: No advice about radar pay toll in Portugal!
Czech Republic
Opel Corsa
August 24, 2016

Pros: very freindly

Cons: Portugal - overprice country with no quality, you can go to France for less money. I would not go back even if they change it to Paradise island and Brad Pitt is in same room and Carlos Santana play by pool
Sweden
Citroen C3
August 22, 2016

Pros: Pleasant overall experience.

Cons: The fee for an additional driver had to be paid in cash.
Show more

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The above prices are only approximate and were last updated at 00:09 on 2024-04-18. Prices may vary based on the booking dates, length of rental, and car class.

Downtown, Lisbon, Portugal

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1200.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 24.

Maximum rental age is 75 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.

Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard, Visa, American Express, Diners.
Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: Maestro, Cash, Visa Debit Card, MasterCard debit card, American Express Debit card.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request. Crossing country borders is allowed to the following country: Spain-Mainland. Information on the exact fee amount is available by request.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.

Pick-up & Drop-off
Mon:  09:00 - 19:00
Tue:  09:00 - 19:00
Wed:  09:00 - 19:00
Thu:  09:00 - 19:00
Fri:  09:00 - 19:00
Sat:  09:00 - 12:59, 14:59 - 19:00
Sun:  09:00 - 12:59, 14:59 - 19:00

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Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
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  1. Car Rental
  2. Portugal
  3. Lisbon
  4. Downtown
  5. AUSOCAR RENT-A-CAR
 
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