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AUSOCAR RENT-A-CAR in Lisbon (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Pick up was quick and the car repeated the expected standards
Cons: We asked about highways in Portugal and they didn’t mention we had to by a prepaid card to pay the tool. The car has been rent in Portugal. Also I have called multiple times from Italy to ask a question and no one even answered
Pros: good service, flexibility
Cons: previous driver had smoked in the car (not responsability of rental company)
Pros: People were really professional
Cons: The car was very old. The AC did not work well and it really not enjoyable since it was very hot in Portugal.
Pros: They were aware of our landing times and still weren’t open nor did they respond on time therefore we didn’t get the rental car.
Cons: They were aware of our landing times and still weren’t open nor did they respond on time therefore we didn’t get the rental car.
Pros: Agent was friendly and helpful.
Cons: We found it odd that the gas tank came empty. We had to delay our first destination trying to find a gas station then ended up putting more gas than we needed.
Pros: Service was efficient and trouble free. The agent contacted me by phone before my flight and after I landed to say where he would meet me for transfer to the rental office.
Cons: I had entered the airport as my car pick up and drop off location. Car offered was downtow. The rental agent picked me up from the airport to transfer me to the downtown office for car pick up but there was no transfer back to the airport available after car drop off. I had to pay for a taxi.
Pros: They were efficient and answered all of our questions. They were flexible when we were running a few minutes late to drop off. The car was in good condition.
Pros: Speed, working
Cons: (eg suspension not idealversus many 'stone' roads in Portugal). Car agency should offer solution for the electronic only highways in portugal
Pros: The gay at the desk was very efficient.
Cons: Car was old with more then 100,000 Km and Poor condition.
Pros: pick up and drop off
Cons: The car was really old. The USB cable didn't work.
Pros: Cars are a old and run down.
Cons: They obviously try and compensate for cheap rentals by charging ridiculous ''damage'' fees to people. Pretty much all their cars are damaged. Most of them are also rented with empty fuel tanks.
Cons: Car was given with empty fuel tank; Car had 2 spies on the whole time I drove it.
Pros: The service desk representatives at both pick-up and drop-off were very quick and efficient. They were fluent in English and explained very well how Portugal’s toll system worked.
Cons: The car was in overall decent condition, but was not aging very well - gear stick leather sleeve was detaching from the console at every gearshift, the clutch pedal was acting a bit weird (and I usually drive a manual, wasn’t for lack of experience). The biggest disappointment was that we had booked a fiat 500 and we were very excited to drive this super funky car, but received a dull Fiat Panda instead.
Pros: That it didn't break down.
Cons: No shuttle service from the airport, vehicle was in terrible shape. Key fob was falling apart. Mechanical light indicating service required was lit for the last week.
Pros: Servico rapido e objetivo.
Cons: tudo perfeito
Cons: The car is picked up with the tank empty. It would be preferable to pick up and return with the tank full.
Pros: I did not like basically any of it to be honest. Not going to rent a car from there ever again.
Cons: The car, the condition of the car, the service and the office did not look good/professional. When I went to pick up the car, Joao was eating a cookie while typing on the computer and he showed no interest in me as a customer. The car (Fiat Panda) did not have a long enough seatbelt in the back to attach the baby seat, seats were dirty, the dashboard had visible damages, the seats were uncomfortable, the air conditioning did not work properly and the overall driving experience was not good.
Pros: simpatia, eficiência, profissionalismo e disponibilidade
Pros: Customer service
Cons: The car condition was not as good as I thought
Pros: Everything went fine, I was proposed a new small Fiat 500, but I preferred an old Punto, and I got it.
Pros: See above ...
Cons: No advice about radar pay toll in Portugal!
Pros: very freindly
Cons: Portugal - overprice country with no quality, you can go to France for less money. I would not go back even if they change it to Paradise island and Brad Pitt is in same room and Carlos Santana play by pool
Pros: Pleasant overall experience.
Cons: The fee for an additional driver had to be paid in cash.