Downtown, Lisbon, Portugal
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Driver's country of residence is United States of America (USA) and age is 30-65
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Drivalia in Lisbon (Downtown)

Rua Dr. Silva Teles 5, Lisbon
00351 217 818 295
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-12:30; 14:29-18:00
Tue:08:00-12:30; 14:29-18:00
Wed:08:00-12:30; 14:29-18:00
Thu:08:00-12:30; 14:29-18:00
Fri:08:00-12:30; 14:29-18:00
Sat:09:00-13:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Smart ForFour
March 10, 2023

Pros: The rental agents were resposive and helpful.

Cons: the billing department and customer service line was not very helpful. I had an incident with the car and I caused damage which I paid for. I have had ongoing trouble getting a correct fully itemized invoice to submit to my insurance.

United States of America (USA)
Smart ForFour
January 6, 2023

Pros: The staff knew we were coming. Had the contract and car ready. The return process was just as organized and easy.

Cons: Everything was great. Keep up the good work.

Canada
Fiat 500
December 31, 2022

Pros: Very clean new model car with low kms.

Cons: Huge $$$ drop off fee to return car to different location. Which was the 2nd largest city airport in Portugal.

Canada
Mini One
December 11, 2022

Cons: The time spent to pick ip the car was more or less 1h. However this was because the car we were supposed to get got accidented. They upgraded us and offered us another car which was great.

Israel
BMW 5 Series
November 4, 2022

Cons: I ordered a luxurious BMW 5 Series car, and when I arrived at the company to pick up the car, they didn't have it and I had to take a smaller car, which was in stock at that moment. I am used to driving in my country in a large 5 series car and the driving experience on the trip was average.

Israel
Fiat 500 Convertible
October 11, 2022

Cons: very very very slowly

United States of America (USA)
Audi A3
October 10, 2022

Pros: Pretty straightforward process.

Cons: They need more staff to handle multiple customers

Romania
Seat Arona
September 19, 2022

Pros: They were professionals. Very good services, considering we picked up in one town and dropped it in a different one.

United States of America (USA)
VW Polo
September 10, 2022

Pros: The agent was very nice and tried to do her best to get the car. Offered couple of compositions…

United States of America (USA)
BMW 2 Series
August 26, 2022

Pros: Thank you for excellent experience

India
BMW 2 Series
August 4, 2022

Pros: Clean cars. Model as promised

Cons: Took an hour for the agent to process my booking at the desk.

Canada
Seat Arona
May 26, 2022

Pros: .

Cons: The office in Lisbon was a bit chaotic and it took us an hour to get out of the office. By then it was rush hour and it took us over an hour to leave town. We would have liked some tips on getting out of town and a recommendation to leave earlier in the day. It was quite stressful.

Slovenia
Peugeot 3008
May 13, 2022

Pros: Great & trustful support by staff!

Cons: /

United States of America (USA)
BMW 2 Series Active Tourer
April 7, 2022

Pros: Very fast service.

Cons: N/A

United States of America (USA)
BMW Z4
March 17, 2022

Pros: Very nice

Cons: On time

Netherlands
BMW 1 Series
November 13, 2021

Pros: Came up with a creative way to work around my insufficient credit card funds for reservation. I thought my reservation would be lost.

Cons: It's a bit weird to rent out a car that has 'low tire pressure' issue all the time.

Canada
Audi A1
October 14, 2021

Pros: Their customer service was great!

Cons: Their first offered/delivered car was totally broken! It couldn't go up the steeps and cylinders were unexpectedly shutdown! Also, there was a scraping noise from steering when driving that Nisan with low mileage of 5Km only! But then Sadorent changed and upgraded my car (at my cost) and delivered a super mint BMW, that I enjoyed for the next 4 days in Portugal!

Netherlands
Audi Q2
August 23, 2021

Pros: Perfect service, nice people en good car

Italy
VW Up
September 22, 2020

Pros: La gentilezza del desk, auto pulita.

Cons: Il serbatoio del carburante in riserva.

Portugal
Smart Forfour
August 23, 2020

Pros: Friendly and quick service as always!

Cons: The car size and the noisy brake.

Portugal
Smart ForTwo Convertible
August 2, 2020

Pros: Quick, efficient and friendly!

Israel
BMW 1 Series
May 13, 2019

Pros: Very efficient service

Canada
Mitsubishi Space Star
October 17, 2017

Pros: Excellent service at both dropoff (came and dropped off car at hotel) and at return- very service oriented.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 800.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Road tax, Free modifications, State Tax.
Rate excludes
An E-Toll is offered in order to avoid violation fees.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
Driver requirements
Minimum rental age is 20 years.
A young driver fee of 25.01 EUR per rental applies to drivers under the age of 25.

Maximum rental age is 80 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

For vehicles in groups Special a driver license issued at least 3 years ago is required.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Maestro, American Express, Diners, JCB, Discover, MasterCard credit card, VISA credit card, Union Pay.
Credit card must be valid after rental period for at least 30 days.
The following are accepted methods of payment:Visa Electron, Cash, Debit cards, prepaid cards.

All credit cards must be capable of the following: PIN verification; cards without this capability will not be accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following countries: Spain-Mainland.
Details are available from the car rental company's reservation office. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Outside of business hours, Toll pass / E-toll device, Young driver fee, Cross border fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Booked extras are not guaranteed. All extras are subject to availability at the rental counter.

It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.

In no case will a refund be given for unused fuel. For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 260 km (this is an estimate as it depends on several factors).
Business hours
Service outside of business hours is available by previous request at airport locations.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  08:00 - 12:30, 14:29 - 18:00
Tue:  08:00 - 12:30, 14:29 - 18:00
Wed:  08:00 - 12:30, 14:29 - 18:00
Thu:  08:00 - 12:30, 14:29 - 18:00
Fri:  08:00 - 12:30, 14:29 - 18:00
Sat:  09:00 - 13:00
Sun:  closed

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Tue:08:00-20:00
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Thrifty
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Budget
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Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
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