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Drivalia in Lisbon (Downtown)
Rua Dr. Silva Teles 5, Lisbon
00351 217 818 295
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-12:30; 14:29-18:00
Tue:08:00-12:30; 14:29-18:00
Wed:08:00-12:30; 14:29-18:00
Thu:08:00-12:30; 14:29-18:00
Fri:08:00-12:30; 14:29-18:00
Sat:09:00-13:00
Key box
No
Customer Ratings and Latest Reviews
Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
MB
United States of America (USA)
Smart ForFour
March 10, 2023
Pros: The rental agents were resposive and helpful.
Cons: the billing department and customer service line was not very helpful. I had an incident with the car and I caused damage which I paid for. I have had ongoing trouble getting a correct fully itemized invoice to submit to my insurance.
EA
United States of America (USA)
Smart ForFour
January 6, 2023
Pros: The staff knew we were coming. Had the contract and car ready. The return process was just as organized and easy.
Cons: Everything was great. Keep up the good work.
MD
Canada
Fiat 500
December 31, 2022
Pros: Very clean new model car with low kms.
Cons: Huge $$$ drop off fee to return car to different location. Which was the 2nd largest city airport in Portugal.
CC
Canada
Mini One
December 11, 2022
Cons: The time spent to pick ip the car was more or less 1h. However this was because the car we were supposed to get got accidented. They upgraded us and offered us another car which was great.
SN
Israel
BMW 5 Series
November 4, 2022
Cons: I ordered a luxurious BMW 5 Series car, and when I arrived at the company to pick up the car, they didn't have it and I had to take a smaller car, which was in stock at that moment. I am used to driving in my country in a large 5 series car and the driving experience on the trip was average.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 800.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Road tax, Free modifications, State Tax.
Rate excludes
An E-Toll is offered in order to avoid violation fees.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
Driver requirements
Minimum rental age is 20 years.
A young driver fee of 25.01 EUR per rental applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Special a driver license issued at least 3 years ago is required.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
A young driver fee of 25.01 EUR per rental applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Special a driver license issued at least 3 years ago is required.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Maestro, American Express, Diners, JCB, Discover, MasterCard credit card, VISA credit card, Union Pay.
Credit card must be valid after rental period for at least 30 days.
The following are accepted methods of payment:Visa Electron, Cash, Debit cards, prepaid cards.
All credit cards must be capable of the following: PIN verification; cards without this capability will not be accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is possible to pay and leave the deposit only with the following payment methods: Maestro, American Express, Diners, JCB, Discover, MasterCard credit card, VISA credit card, Union Pay.
Credit card must be valid after rental period for at least 30 days.
The following are accepted methods of payment:Visa Electron, Cash, Debit cards, prepaid cards.
All credit cards must be capable of the following: PIN verification; cards without this capability will not be accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Spain-Mainland.
Details are available from the car rental company's reservation office. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Spain-Mainland.
Details are available from the car rental company's reservation office. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Outside of business hours, Toll pass / E-toll device, Young driver fee, Cross border fee.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
In no case will a refund be given for unused fuel. For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 260 km (this is an estimate as it depends on several factors).
In no case will a refund be given for unused fuel. For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 260 km (this is an estimate as it depends on several factors).
Business hours
Service outside of business hours is available by previous request at airport locations.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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Tue:08:30-13:00; 15:00-18:30
Wed:08:30-13:00; 15:00-18:30
Thu:08:30-13:00; 15:00-18:30
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Ok Mobility
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Tue:09:00-19:00
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First Rent
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Tue:08:30-18:30
Wed:08:30-18:30
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Fri:08:30-18:30
Sat:09:00-13:00
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Tue:08:00-12:30; 14:30-18:00
Wed:08:00-12:30; 14:30-18:00
Thu:08:00-12:30; 14:30-18:00
Fri:08:00-12:30; 14:30-18:00
Sat:09:00-13:00
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Tue:08:00-23:59
Wed:08:00-23:59
Thu:08:00-23:59
Fri:08:00-23:59
Sat:08:00-23:59
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Hertz
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Mon:08:30-18:30
Tue:08:30-18:30
Wed:08:30-18:30
Thu:08:30-18:30
Fri:08:30-18:30
Sat:09:00-13:00
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Avis
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Tue:08:00-12:30; 14:30-18:00
Wed:08:00-12:30; 14:30-18:00
Thu:08:00-12:30; 14:30-18:00
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Tue:08:00-20:00
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Thu:08:00-20:00
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