Tivat Airport (TIV), Tivat, Montenegro
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Driver's country of residence is United States of America (USA) and age is 30-65
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Surprice at Tivat Airport

Grbalj Tivat, Mrčevac, Montenegro
0038 267 050 996 /0038 267 000 299
Pick-up instructions
Meet and Greet service. A Surprice representative with a signboard will meet you at the arrival hall. The location is situated 100m behind the main parking of the airport. On the left you will see big sign AMD Pionir facility, 2m from there you can find our office. Please call 0038 267 050 996 if you need assistance
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-20:30
Tue:08:00-20:30
Wed:08:00-20:30
Thu:08:00-20:30
Fri:08:00-20:30
Sat:08:00-20:30
Sun:08:00-20:30
Period outside of business hours
Mon:20:31-07:59
Tue:20:31-07:59
Wed:20:31-07:59
Thu:20:31-07:59
Fri:20:31-07:59
Sat:20:31-07:59
Sun:20:31-07:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Montenegro
Fiat Panda
9/4/23

Pros: Машина была новая.

Cons: На переднюю ось было поставлено совсем убитая покрышка, которая спускала, что было совсем не безопасно на горных дорогах . А в багажнике лежало пробитое колесо, вместо запаски. На мой взгляд это просто не допустимо для рентовых машин.

Israel
Dacia Duster
8/25/23

Pros: Nothing it was just horrible.

Cons: Everything was bad , I ordered from your site 2 Dacia duster together 1 manual for my self and 1 automatic for my sister, she received car from avis ( 2000km new MG ) very clean and safe, and I got 2015 Dacia duster with 165000 km , bad smell with engine light on and a lot of problems it was a nightmare the only thing that make our trip to complected and not fun , I spent over 6 hours from my time on this and didn't travel for 3 days because the car was not safe at all with brakes problem.

Israel
Skoda Rapid
7/30/23

Pros: The price was good

Cons: The vehicle was in poor condition. The staff tried to sell us a second time a service we had already purchased

Israel
Hyundai i10
6/6/23

Pros: Alex is very professional

Serbia
Fiat Panda
11/23/22

Cons: I have paid full coverage of insurance online, but at surprice rental desk they didn’t want to accept online payment. So I had to pay insurance once again in order to get the car, they didn’t want to give it other way.

Israel
Skoda Rapid
9/8/22

Pros: The representative was quite a nice guy but couldn't help

Cons: They didn't delivered what was ordered and paid respectively.

United Kingdom
VW Polo
4/27/22

Pros: We were met on arrival outside the airport.

Cons: Surly agent, hard pressure to purchase extra insurance that we knew we did not need. Dirty scruffy car.

Serbia
VW Polo
1/7/22

Pros: fast and efficient service

Cons: still did not get canceled reserved allowance on my credit card

Israel
Dacia Duster
9/25/21

Pros: Good price.

Cons: The car had very high kilometers and was very poorly maintained.

Jersey
VW Transporter
8/29/21

Pros: Agent was generally friendly. Boot space was bigger than expected.

Cons: Car was not what I expected (expected VW transporter, got an old opel). Handbrake was ineffective on slope. Fuel gauge was faulty and did not change after I filled up - would have been ok if i received a full tank, but as I didnt it was difficult to judge how much fuel to put in. Car was not cleaned beforehand. Rented babyseat for a daily fee, these were not clean and agents had no idea how this particular kind had to be safely installed.

United Kingdom
VW Polo
8/26/20

Pros: I loved the way I was ripped off by the agent.

Cons: I didn't like the way I was ripped off by the agent.

Israel
Renault Traffic
10/10/19

Pros: The salesmen provided all the information necessary and was available to us 24/7

Cons: The vehicle could have been in better working condition. The tires needed to be changed and the brakes made a soft sound when driving

United Kingdom
VW Polo
5/31/19

Pros: The main guy was very helpful and explained about the extra charges we would have to pay even if we only had a tiny scratch on the car.

Cons: This is probably to do with the country - Montenegro, it was explained to us that even if we only had a small mark on the car we would have to get the police to come and inspect the car - cost 40 euros then we would have to go to the police station & get a police report - 50 euros. All because we took a low cost deal from the internet & have our own excess insurance. We have been driving in this country for 11 years & never had to do this before, it has put us off ever renting a car there again.

United Kingdom
Opel Corsa
9/20/18

Pros: Very friendly and accommodating team.

Cons: No complaints at all.

Spain
Fiat Panda
8/26/18

Pros: Alex, the guy who manage the rent a car is really kind. He even came to pick up us.

Cons: Nothing special.

Netherlands
Skoda Rapid
7/24/18

Pros: very correct and efficient

United Kingdom
Citroen C1
6/4/17

Pros: Really great customer service and easy transaction

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 750.00), Theft Protection, Roadside Assistance (in the country of pick-up), Contract fee, Third Party Liability (TPL), Personal Accident Insurance, Free modifications, State Tax.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A senior driver fee applies to drivers over the age of 74.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At the time of pick up, customers will be required to pay the amount of the rental.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.

American Express, Cash, Debit cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
crossing country borders is available on previous request at least 7 days before the pick up date.
For cross-border travel in all other countries, written permission from the car rental company is required.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following countries: Albania, Austria, Belgium, Bosnia and Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain-Mainland, Sweden, United Kingdom.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains, Wi-Fi.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Delivery/Collection service is available only by previous request.
During winter season (from 01.11 until 31.03) Winter tires are included in price.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.

Pick-up & Drop-off
Mon:  08:00 - 20:30
Tue:  08:00 - 20:30
Wed:  08:00 - 20:30
Thu:  08:00 - 20:30
Fri:  08:00 - 20:30
Sat:  08:00 - 20:30
Sun:  08:00 - 20:30

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