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Routes Car Rental at Denver Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Zalina serviced us very courteously. I was traveling with three others to a wedding. She was efficient and informative with details
Cons: See comment above. Also, agent who helped me was rude.
Pros: efficient and no waiting either pick-up or turn-in. Car was brought to lane right outside office.
Cons: I was asked to provide proof of insurance, which I have never been asked before and was not prepared. It took me 20 minutes to get logged on to my insurance company (USAA) on my phone. Cell service poor and no WiFi available to me at facility.
Pros: The quality of the vehicles, as well as the quantity available. The shuttle drivers were very friendly and accommodating
Cons: The service rep tacked on an extra charge, so be careful "signing here." We were able to get it reimbursed, but it should never have happened. We were not give the vehicle we paid (in advance) for, but the replacement was satisfactory. The address provided on the website receipt for returns is incorrect, so it took a while to find the place when it came time to return it.
Pros: Nice big Jeep
Cons: Front desk was slow and annoying. Jeep windshield was cracked.
Pros: Ended up with better vehicle than want I reserved. Very fun for Denver!
Cons: Email confirmation gave wrong drop off location. Could have caused airport delays. You need to fix the instructions as we were told that address had changed almost a year ago. Thank goodness the agent at given address knew address of new location by heart (which obviously means multiple people have attempted to return vehicle to wrong location).
Pros: Our shuttle driver was particularly friendly on our pickup from the airport. Kudos to Birhanu!
Pros: slow at first , but improved
Cons: only one rep at counter for first 15 minutes
Pros: FALSE PROMISES
Cons: Rented vehicle for pickup after arriving at Denver, CO airport. Arrived at the pickup island, as directed by email. Half an hr into waiting for shuttle to arrive, with other vehicle renters, who were waiting for the same shuttle, same company, no shuttle arrived. Started calling the number on confirmation email. No one was picking up the telephone. After several calls, someone picked up, gave them my confirmation number and name, was put on hold and hung up on. NO CAR DELIVERD
Cons: shuttle too infrequent. took too long to get from DEN to Routes, and i waited 15m, then called an uber to not miss my flight on the drop off!
Pros: The gal who helped us was amazing, wish I could figure out her name, I would give her 20 stars
Pros: Car was clean and ready to go.
Cons: Took too long to pick up car. Couldn't find where to drop off rental due to wrong address listed and no local #. Should have instructed to bring proof of insurance to avoid $11/day extra charge
Pros: The car its self was fine
Cons: See above
Pros: Friendly and practical staff, great car selection
Pros: Pickup very smooth.
Cons: Had an issue dropping off the car as their address on the confirmation was incorrect so I wasted 40 minutes going to the wrong location. They said that “always happens “ which wasn’t helpful and they should be clear on drop off address when you pickup the car given they know their paperwork is wrong. Had to run for flight and just made it due to wasted time.
Pros: The price was excellent and the service was extremely friendly.
Cons: The car had prior damage that could have cause more problems during the rental period.
Pros: nice people, friendly
Cons: cracked windshield
Pros: I was allowed to book with a debit card but would not rent to me with out a credit card
Cons: awful experience
Pros: The car worked
Cons: Car had damage all over it upon pickup, cracked windshield. No discount provided. Facility was old and run down
Pros: The rental agency routes that I was setup with had no car when I arrived. Due to some glitch in their system it moved my reservation to 12 pm and I wasn't arriving at my destination until 8 pm. The manager said they didn't hold the car for me and I had to pay more money as it was last minute booking with them at another rental service to get moving to my destination. There was no customer service hotline for discover and I was left stranded by relying on a customer service email
Cons: The manager was rude and told me that I didn't have a car for him to give
Pros: the shuttle and agents were nice.
Cons: we paid that much money for a car with dents scratches and a cracked windshield
Pros: Great staff!!!
Cons: prompt and very friendly and helpful
Pros: Rental desk rep was very nice. Car was clean. The inspector was nice and friendly.
Cons: Finding the shuttle at the terminal was difficult. Working with the rental desk rep was incredibly slow and drawn out. I was not made aware that rental insurance on my personal policy, let along the policy number, was needed at arrival. Car was incredibly below safety standards
Pros: car was in good condition
Cons: car was not full of fuel
Pros: The staff were courteous and professional, including the manager when we contacted him about problems with the car we rented.
Cons: The first vehicle we rented had a cracked windshield. The worst problem was the accelerator stuck open when applying the brakes. In addition, they refused to replace the second vehicle when it had the same sticking-accelerator problem.
Pros: The representative was friendly and knowledgeable and gave good service.
Cons: Dropping off the car was a nightmare. The address is very confusing and you have to drive past the location in gps. There is not a clear phone number listed on the reservation & the call tree makes it extremely difficult to reach a live rep. Cost me an extra half hour to drop off the car. Also the tank was not full when I received the car.
Pros: It was fairly cheap.
Cons: We waited more than 20 minutes for the pickup shuttle in below-freezing temperatures. Also, it's quite confusing figuring out where to go since they don't have a sign, and it's also easy to miss the sign for Routes when dropping the car back off. The "office" was a run-down trailer with a metal ramp to the front door, and, honestly, when you walk in you feel like you're in somebody's living room instead of a place of business.
Cons: Flight was canceled last minute and replaced. Timeframe of that incident did not leave time to call and tell customer service I wasn't making pickup time. Then customer service deflected questions and offered no help. Email has not been responded to and website offers no assistance in helping file a report/dispute regarding a lost reservation. Also forcing people to pay fully up front over just the refundable deposit was the first red flag that this is a scam operation.
Pros: Cursing / unprofessional employees - discussing and sharing instagram photos of a half-naked women with me as I was picking my car up (completely unprompted)... I think the phrase was "that's a bankruptcy women" right there - then laughingly turns and shows me the photo they were looking at wanting my opinion (half-naked woman in lingerie). Truck I picked up had a crack across the entire windshield that wouldn't pass an inspection if you were asked to put it through one.
Cons: Everything was dirty. The check-in reeked of smoke. The people were sloppy in every sense. The explicit lyrics being played by the shuttle driver. Everything was just dirty and substandard.
Cons: you didnt honor my reservation and I had to Uber home. You have yet to remove the rental charge from my credit card. Please call at 720 503 6311 or email me to et this resolved. I dont want to pay for a car I never received! Thank you
Pros: It was cheap to start out with, didn’t end that way with their BS self insurance requirement that couldn’t be proven.
Cons: Required to show self liability insurance policy and number before allowing me to leave. Rented several cars in Denver before with no issue like this; It was a money run. Broken windshield on car when picked up, but was assured it was safe, yet still requires self insurance policy?! Also rented a 4 wheel drive vehicle to head to the mountains (it’s Denver in the winter), no snow scraper…!
Pros: Car was dated- Car had multiple flashing electric malfunctions from the minute I left the lot
Pros: We did receive 4x4, which we wanted for our winter trip to CO.
Cons: See above - both cars provided to us had significant defects that detracted from the quality of the trip.
Pros: Very fast and friendly people
Cons: I wish they told you the total amount you owe instead of just the deposit which makes you think that is the total amount (extra fees if you didn’t read exactly on it)
Pros: Great value and great staff.
Cons: Hard to find signage at the airport for shuttle pickup, seems to only have 1 shuttle running, and vehicle did not support apple carplay so navigation around Denver was clunky.
Pros: The car rental process was easy, just got screwed with additional unexplained fees after drop off.
Cons: The extra $250 charge after dropping the car off early.
Pros: Unable to rent car due to card reader issue with supplier, and no refund is being issued even though car rental was never fulfilled.
Cons: Unable to rent car due to card reader issue with supplier, and no refund is being issued even though car rental was never fulfilled.
Cons: -Recommending I drive an undriveable car back to the lot. -Confirming the initial charge, then randomly charging my card a month later.
Pros: free shuttle
Cons: shuttle sign says offsite rentals instead of name
Pros: The vehicle was close to the rental trailer.
Cons: The process was paper-intensive and slow.
Cons: can't enter in information online to speed check-in process. Need something like Budget's Fast Break
Pros: We at least got a car.
Cons: The car was a piece of junk. As soon as we pulled off the car rental lot there was warning errors that there was a car malfunction which that car error continued throughout our trip. The car had no power. The rotators were warped. The tires were not balanced and you could definitely tell once you reached 60mph. The car had been wrecked previously and you could tell. And the company felt okay enough to put my family including my 4 year old in this vehicle.
Pros: Absolutely nothing
Cons: The car windshield was cracked, the pickup place was incredibly far away from the airport, and most importantly the tires were downright dangerous. The baldest tires I’ve ever seen with plans for a drive through the mountains of Colorado. I will never go back to this place.
Pros: Reps at Routes were very nice and pleasant to deal with.
Cons: Reps were nice.
Pros: Quick returns.
Cons: Not professional and unwilling to accommodate.
Pros: Front desk girls were very nice.
Cons: No way to reach a rep during a breakdown. Cars are obviously not maintained. Oil was complete sludge which caused a low oil pressure condition. Instead of bringing me a new car, I was asked to drive the car with a significant warning, 40 minutes to get a replacement.
Pros: Check-in was fast and easy.
Cons: Truck was dirty.
Pros: Nothing!! They Had NO Cars Available WHERE IS MY REFUND
Cons: They Had NO Cars Available WHERE IS MY REFUND
Pros: Never received a receipt even after several requests over em. And they never answer their phone.
Pros: Efficient & simple at pickp-up & drop-off
Cons: Had to jump through hoops to get replacement car after it breaking down 5 hrs after pick-up; had to make multiple calls, couldn't provide a single order/rental number to reps, had to place several email & phone follow-ups. Took 18 hrs to get a replacement vehicle.
Pros: Friendly staff
Cons: Cars registration tags were expired, and driver side visor was missing
Pros: None. Would not recommend it.
Cons: I’ve been charged twice for the same vehicle and was gouged for insurance. The agent at pick- up was not only I uncooperative but rude.
Pros: price of car
Cons: efficiency adn speed of rental, also charges are unclear
Cons: Took too long.
Pros: Overall the people were nice and helpful
Cons: The first car we were given had tar all over the outside, rust, dents, and part of the bumper fender hanging off. Thankfully the staff let us switch to a different vehicle.
Pros: Picking up and dropping off was easy and quick. Car was super nice and drove really well.
Cons: Needs better signage at airport to direct to shuttle for car pick-up. However, that’s on the airport, not car rental company. They include great directions in confirmation email regarding pick-up.
Pros: High score for price and car selection/quality. Rental company is TRUE to cost with no "hidden" fees at check-in or check-out. Will use and recommend ROUTES for our future Denver, CO trips.
Cons: Deducted points for shuttle service pick up from airport. Shuttle did not run every 20 minutes; 45 minute wait; we opted to get Uber to rental location. Phone number to Car Rental did not get us to a live agent.
Pros: The Initial customer service
Cons: When I pointed out that the tires were bald I was told that a 1/32 tread depth was not bald and that only one of the tires that was completely smooth was bald
Pros: The guy who checked us in was really nice, VERY easy to return.
Cons: Hard to figure out where to go at airport, car was in pretty rough shape.
Pros: Fast easy service
Cons: The car had a cracked windshield. It was on the passenger side so it didn't obstruct my view but I was a bit worried about being pulled over by a cop because of it.
Cons: The vehicle had an almost completely bald front passenger side tire.
Pros: The car was fine and the staff was nice.
Cons: We were told we could get a refund for unused days before we signed for the car, then we were told we would not be given a refund after returning it early. Now it feels like they told us whatever we wanted to hear to get us to sign the rental agreement.
Pros: most friendly
Cons: upsells and misinformation about "full" coverage insurance, which was full coverage.
Pros: Car smelled on the inside
Pros: I could actually call and talk to someone at the desk in DEN.
Cons: Had to wait too long for a shuttle at the airport. And long lines at pick up.
Pros: Nothing - there was zero service! AND they kept my money. Go somewhere else. These guys are the worst, total scam.
Cons: See above.
Pros: They quickly help me remove my data from the vehicle's Bluetooth.
Cons: The operation is based out of a trailer with poor customer relations. Employee car totally damaged is in the front entrance walking into the building giving you a very poor impression. The vehicle was not clean, had many service alerts flashing, the left rearview mirror was completely busted up, the window was chipped, and only 1/8 of a tank of gas. I was pulled over and received a citation for an expired license plate.
Pros: Friendly staff. Very efficient. Quick in and out.
Cons: Little far to get to (not bad). Didn't love the Jeep (not your fault).
Cons: Upon drop off it took the attendant quite a while to thumb through a large stack of papers to find my agreement. Better filing system would be ideal for faster service.
Pros: Rene was excellent on returning my vehicle
Cons: The vehicle had a cracked windshield but drove well
Pros: staff was friendly
Cons: The first car we were assigned wasn't available on the lot. The second car we were assigned had a slow leak in the tire.
Pros: It was quick. Had very little waiting. What I rented was not available, but did get an upgrade for same price.
Cons: Car was not clean. Windshield wipers were all torn and needed to be replaced. Gas tank was half empty when I got the car. Website is not very good. Got several errors trying to check in online. When I finally got through via chat, I was told that if you register through a 3rd party site, you cannot check-in ahead of time as requested. No where on the site does it say that.
Pros: very pleasant staff,good price
Cons: Vehivle was very dirty , espcially glass, waited quiet a while for car. Associate waspleasant but needs to cut the small talk when the line is backed up.
Cons: I was given a car with a horribly cracked windshield. The visibility was terrible. It was frustrating to have spent hundreds of dollars and be given only that option.
Pros: not much
Cons: overall bad service. car quality and cleanliness weren't great
Pros: Everyone was friendly and helpful.
Pros: very friendly, efficient and easy.
Cons: car has bad tires, low tire pressure in one wheel and sensors mailfunctions
Pros: It literally couldn’t get worse. I sat and waited outside in 18 degree windy weather for nearly an hour for the shuttle to pick me up to take me to pick up the car. After multiple cars and someone telling me they would be there in 10 mins and still never showed up. I jumped on an Avis shuttle and had to rent a car from them. I’ve sent 2 emails. 1 to Routes and 1 to discover cars and still have not heard back from discover cars
Pros: Routes was great! Discovercars.com is not... no response.
Cons: Routes is great! will definitely rent from them again!
Pros: Very matter of fact
Cons: everything. will never rent from them again
Pros: I think I caught them at a good time so my experience was probably better than others. They only have one shuttle bus and they also have a passenger van. The DIA pickup is literally the last stop on island 5. We lucked out as the shuttle came by just as we walked out of baggage claim. We got upgraded to a full size SUV ... mostly since the rental agent didn't looking up the reservation first.
Cons: It bare bones operation... the employees were talking about how big of a rush they were expecting and given the staff/operations it sounds like they have some painfully difficult times for all involved. Do not expect a experience like with Hertz or Avis. Their terms are very customer unfriendly so really think about what you are doing with the rental and what you need. You only have a two hour pickup window so better hope your flight is on time.
Pros: Friendly, upgraded
Cons: Wait for shuttle
Cons: Cracked windshield
Pros: Great customer service, Hunter the agent who helped me out was great and also had a better car than I thought I was gonna get.
Pros: New truck at a low price, friendly desk agents.
Cons: The shuttle from airport to rental car took about 25 minutes
Pros: Quick service.
Cons: No bathroom in office/trailer.
Pros: Great customer service, upgraded our vehicle, short shuttle wait times!! Would rent with Routes again!! Ask for Jeremy if you visit the Denver location, he was great!!
Pros: good car
Cons: very small van to the off site location, we almost all did not fit and door wasn't easy to get in and out of
Pros: Great wheels for Denver terrain
Cons: Glass was damaged
Pros: Shuttle guy just maigcally showed up when I needed him
Pros: Very polite and efficient
Pros: Upgraded our car significantly and the entire staff was very helpful and efficient
Cons: Requirement to share personal insurance information without any prior notice of need. Made me call my insurance agent to obtain policy number or pay for their rental insurance. First time in nearly 30 years of travel to run into this matter. Manager refused to provide requirement in writing only stating that it is company policy.
Pros: It was cheap and easy
Cons: The stealing.
Cons: The 'agent' was a very unhelpful young guy, you could see how unhappy that worker was there. Will never even consider this enterprise. Reservation was under my name with my girlfriend's credit card ( who was there with , of course)
Pros: The car was phenomenal. Drove great and was extremely clean.
Cons: I would have preferred the staff to wear masks. I would have preferred more frequent shuttles to the airport as we waited 35 minutes after returning the car.
Pros: Car was disgusting. So dirty. Drop marks, dust, gum on seats. Absolutely terrible. We took the car to get cleaned. Will never rent from routes again.
Pros: Absolutely nothing
Cons: Customer service sucked, service not provided
Pros: I feel robbed - the attendants were quick but were not clear about how bad the condition of the car was. They lied to me when they told me I was to receive an upgrade - instead they gave me a car with a cracked windshield, ruining my trip and making us feel unsafe during our rental.
Cons: The way they glossed over details and moved us through the process so we couldn't ask more questions.
Pros: The representative was very friendly, knowledgeable and quick.
Cons: I had no problems with the service provided.
Pros: Price. Car model. Jeep.
Cons: The car was dirty, socks on the back. No vacuum. Windshield cracked.
Pros: Lots of jeep wranglers
Cons: Many jeeps on lot, but not cleaned/sanitized, so they couldn't rent them
Pros: They were very friendly and helpful
Cons: There were some hazard lights going off in the vehicle, worried about getting stranded
Pros: Efficient and friendly staff and processes create a stress free environment.
Cons: Cabin air filter on our SUV needed to be changed. Awful smell when running AC.
Pros: At first we were pleased that the replacement was handled without any push back but the fuel charge is unacceptable
Cons: All the cars were damaged, the car we reserved was not available, company didn't keep their word on relation to reserved car or fuel charges
Pros: Friendly, fast
Pros: - Great Car. - Great price. - Manager was pleasant!
Cons: - Hunter is a poor customer service rep. See above
Pros: I was told I could use my debit card but when I got there they told me no this site is a scam now I can't get a refund
Pros: Not what I'm accustomed to but thank goodness they gave me a deal so it was OK.
Cons: Slow service... Had to wait a long time for the shuttle.
Cons: They don't wear masks
Pros: Rude. Didn't even get to rent the car. Left me stranded.
Pros: Service was super!!
Cons: The car was a little dirty on the inside but besides that awesome! Definitely recommend to friends
Cons: Slow service checking out car. I was required to pay for liability insurance even though my personal insurance covers it. They required and insurance card which no other rental car company requires.
Cons: probably needed either more staff or more efficient systems to speed up service.
Cons: waiting too long for shuttle at airport to pick us up, all other rental cars just passing us every 3-5 minutes and we have waited 45 min from route rental car, they even didn't have any sign for pick up location, I have called them 3 times and asked for shuttle
Pros: Great service.
Pros: It was cheap.
Cons: They felt fly by night, and the manager in particular was very rude.
Pros: Returning the car.
Cons: Pretty much everything. If they have been at Denver International for the 7-months they claim, they will never make it!
Pros: Nothing really.
Cons: All of it. Toll policy. Lack of transparency on policies. Crazy rates for using the toll roads. Only found out about them bynoverhearing another customer asking and being told. Saved me $100 by overhearing that.
Pros: The on site personal were friendly and efficient.
Cons: The truck exterior was not clean.
Pros: Very efficient.
Cons: Need a larger check in space when picking up.
Cons: They weren’t open in the morning before our early flight so we had to drop off night before and Uber which was really expensive.
Pros: Car was scratched and dented. A Crack was across the entire windshield. The car exterior had not been washed and there was no washer fluid to clean the bug splatters off the windshield.
Cons: The service was slow. The shuttle driver was eating fast food instead of making pickups. The lines were long and slow both at pickup and drop-off. The location wasn't properly signed. Overall for the price I paid this service was not good.
Pros: The young woman when returning the car and the driver back to the airport in Denver
Cons: Hunter was rude…I rented a car and wanted to know why my receipt was different than when I paid by almost $200. I gave some excuse that because it was made online and I have an extra driver. Car was dirty and engine sounded rough!
Cons: I have never experienced such a poor rental agency. The rental car facility was a small shack, filled with flies. Employees seemed unknowledgeable and unenthused. Many things were not made clear when booking with the agency. A gentlemen came in and was informed he could not book as a Colorado resident, we were informed last minute that we could not return the rental car before 6am and that we could leave our car at the Westin Denver for a $100 fee, etc. The car was only moderately clean....
Pros: Nothing, but the rate.
Cons: They placed a $500.00 hold on my credit cards before they let me rent the car. I was shocked by this, especially after I had paid for the rental in advance. They said that this information was on their website. This wasn't mentioned at the time of rental. Additionally, they were rude and there location was suspect because it was a trailer out in the middle of nowhere. I won't be renting from them again. Routes Car Rental seemed like some fly-by-night outfit that wasn't very professional.
Pros: I was not provided service that I paid for. I was not able to submit the survey without scoring the last three fields.
Cons: I was not provided the service that I paid for.
Pros: Simple and easy and fast.
Pros: The team at the rental place was good. everything was good other than pick up location and coverage options. I would not use them again. who wants to walk 1/4 of a mile with luggage to catch a van and then pay $30.00 a day for a $3k deductible?
Cons: we got out to the shuttle pick up. the van driver drove by and told us to walk all the way down to the first door. then we had to walk even further to the end of the driveway.
Cons: I tied to cancel but said # was invalid. Emailed because you don’t take phone calls and never received a response however you still charged my card!!!!
Pros: When I picked up the rental the desk clerk provide me with a assesment of the car that was inaccurate. Stated there was no damage to the vehicle but upon inspection I found multiple discrepancies. Be sure that you inspect the vehicle closely. It appeared that the previous renter when off road with the vehicle.
Pros: It was friendly and quick
Cons: Trying to register online, Im old, and had too much trouble with the process
Pros: friendly, courteous, efficient
Cons: Had to ask an airport attendant where to catch the courtesy shuttle; there was no signage. Wait time for shuttle seemed a bit long.
Cons: There was no contact number, no email contact, and definitely NO Desk Agent
Pros: shuttle driver's explanation of situation while in route
Pros: easy going and and great deals
Cons: took a little bit to process picking up truck.
Pros: I was. It able to get my car because I was a local resident. Tried to contact you and can’t get you!!! Please call me 9703430340
Cons: I was. It able to get my car because I was a local resident. Tried to contact you and can’t get you!!! Please call me 9703430340
Pros: Very good.
Cons: They were restricted to modify the contract by discover cars.
Pros: Never got to experience it.
Cons: Everything so far.
Cons: Shuttle pick up was not clear and we had to wait a long time plus nobody answered the number we had for the office. We weren't sure if anyone was ever coming...
Pros: Free upgrade provided. Great car. Drop off was quick and easy. Shuttle to the airport was fast.
Cons: Pick up process was slow.
Pros: What service?
Cons: No service was provided.
Pros: Counter staff were friendly and helpful but i felt sorry for them - they were working with poor condition cars and tired, disappointed customers.
Cons: The car inventory was in a poor condition. Guys in front of me were only offered jeeps with severely cracked windshields. When offered next range up the cost was going to have to sit with the renters, not the company who were failing to repair cars between rentals. In my case the front bumper was damaged with a hole through it. Reassured that car fine. Driving through mountains (this is Denver) the wind meant we had a constant rattling noise and the metal sheared further into large rip in bumper
Pros: The staff was very helpful, even when I was panicking & lost.
Cons: There needs to be better signage on the road at the airport to locate this rental company, it was difficult for me to find. All the other rental companies are listed on a large sign, with arrows pointing the right direction. except this one. It was like finding 9 & 3/4 on the Harry Potter movie.
Pros: Very easy to work with
Cons: The only downside is that they charge a $50 admin charge for toll roads and the area we traveled has toll roads so we either had to pay the admin fee on top of toll charges or drive the long way. This may sway our decision for future car rentals
Cons: It was very difficult to find. Rental van took 45 minutes.
Pros: Good car, spacious
Cons: Long shuttle wait time going to and lost with google map going back
Pros: It was quick to drop of and the van service was primo.
Cons: There seemed to be a lack of foresight on number of cars needed in the morning. The lack of collaboration from the top down was evident And super weird.
Pros: Reasonably priced and a great quality truck!
Cons: Had difficulty reaching someone at the company when we arrived (arrived around 9:30 pm in Denver) and waited a long time for a shuttle vehicle.
Cons: Did not have the correct car for me when I arrived. 2 days after returning the vehicle I was charged an extra $79 for no known reason. Still trying to work it out.
Pros: First I’ve never heard of discover or routes until recently. I purchased a weekend rental and paid for it via the discover platform. When I showed up to the airport there were no signs for discover or routes. I finally found a phone number to the desk for Routes and learned where I needed to stand to be picked up, only routes never sent their shuttle. I inadvertently jumped on the wrong shuttle with all of my luggage and a three year old toddler.
Cons: When the lovely driver from the Rental company dropped me off, I asked the front desk agent at routes why they didn’t send a shuttle. Finally as I picked up the car, the agent surprisingly told me he would charge my debt card $500 additional dollars on top of the amount I already paid for a deposit. That is absolutely crazy and should have been clearly articulated in the documents I signed when I reserved the car online.
Pros: The agent was friendly. Not her fault the cars are damaged
Cons: Everything other than price
Cons: Hard to find the pick-up spot in terminal.
Pros: Affordable rates, short wait times, nice cars
Cons: Car was not cleaned between rentals.
Cons: They gave me a car with a cracked windshield
Pros: It is cheap but you get what you pay for. Took about 40 mins to get the car and when I went to return it I was basically ignored. They take their sweet time even though they know customers need to catch a flight. I had to actually ask someone to please help me cause I was going to miss my flight. They seem like they don’t take their jobs seriously at all and they don’t care if you’re on a time crunch. Which, when you travel, you basically always are.
Pros: The trailer office was dirty and the staff was obviously flustered and not trained.
Cons: It took way too long to rent the vehicle I reserved. The vehicle was filthy and the oil change was 6 mos and 5,000 miles overdue. The gas tank was supposed to be full but was less than 3/4 full. I felt unsafe at the rental counter.
Pros: Literally nothing.
Cons: 1. Cancelled their shuttle with no warning, blaming the snow. However, literally every other car rental and hotel shuttle was running regularly. 2. Claimed they couldn't get into their office due to the snow. Did not provide any directions to where they were actually "renting" the vehicles - turns out it was out of the back of a Jeep in a side lot. 3. You know how you can just toss the keys to Hertz, etc and go? Not these guys. Took 30 min just to turn in the car.
Cons: no sign on airport pickup lot