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Routes Car Rental at Denver Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: A very unusual policy of giving you a car without a full tank of gas when you pick up your rental. My car had only a quarter tank of gas when I picked it up. They didn't inform me of this and I had to drive back to the car rental facility (since they don't pick up their phone) to find out that this was intentional. They asked me to bring it back at the same level. The policy seems designed to either result in fees if you come back with less gas or in free gas for Routes if you come back w/ more.
Pros: Once we got there, friendly & efficent team member though had to wait for car to be “cleaned” - see other ratings. Ease of checkout was great and quick service back to APO.
Cons: Having to wait 45 min for shuttle upon arrival to pu location. Then another 20 min once there for car to be cleaned which was not really. Huge crack in windshield that covered the entire right side of car - and scared to death that something else might completely collapse it as we made our way over CO on 70 & back. Also no interior lights worked and we tried to fix for hours but a fuse must have been blown.
Pros: Nothing
Cons: Horrible service, bad cars.
Pros: Nothing
Cons: Charging me fees without letting me know. Forced me to pay insurance although I didn’t want or need it. Will never ever recommend this place to anyone
Pros: nice car
Cons: Slow and indifferent agent.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
In case of driving outside the following location(s): Colorado, mileage will be limited.
Details are available at the car rental company's reservation office.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Australia, Canada, New Zealand, USA, EU countries.
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, 2 phone numbers (1 of which is landline).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
The following credit cards issued on the main driver's name are accepted: American Express, Discover, MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Details are available from the car rental company's reservation office.
Mileage limitations will apply when the car is to be used for crossing state borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
After one rental period ends, 24 hours must pass before the customer can start another rental period.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes. The grace period will be honored only during business hours.
Pick-up & Drop-off
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