Routes Car Rental at Denver Airport

Pros: friendly, quick service

Cons: n/a

Pros: Rated 1 on most of these since I never got my car.

Cons: Same as above

Cons: Most importantly, the electronic signature screen didn’t work and I e-signed what I expected to be a standard agreement, only to be surcharged for crossing state lines. I e rented dozens upon dozens of rental cars and never experienced this. The Agent was unfriendly and spent half an hour reviewing our insurance policy (a comprehensive policy from USAA that met or exceeded all minimums.

Cons: The worst customer service experience I've ever had, would NEVER recommend. Would not relinquish car to me despite having the requisite documents. Made up policies and ended up "locking me out" of the rental after I had been in the office for 4 hours trying to pay the deposit, then complained to me that they were "out my late fee they would have charged" - despite me having been there for 4 hours. Paid double elsewhere at midnight just so I wouldn't be stranded & could get to the hospital.

Pros: I had read several bad reviews however I must say I did not have any of those problems with my rental. Because of the reviews, I was aware that you do need to bring proof of your own personal insurance. The price was very good. They are an off airport location so it does take a little extra time to get there and also allow extra time for when you returned the car the vehicle wasn’t by any mean spotless but it wasn’t really dirty either. It was OK. All the staff that I dealt with with very nice

Cons: I am fucking SALTY about the fact that my $75 car rental ended up being 300+ after they tacked on their bullshit insurance. Just quote the ACTUAL price upfront, instead of the bait-and-switch, you scam artsits

Pros: No hard up sell

Pros: No hassle, great car for a reasonable price.

Cons: No printed receipts at drop off.

Pros: Price

Cons: Check in wait

Pros: Nice people

Cons: The cars brakes were completely worn metal on metal, not safe at all

Pros: The shuttle pickup and drop-off from the airport was hella-efficient, really appreciated that. The staff were friendly and helpful. The car that I requested was available and ready to go when we got there, and they were also friendly and helpful with our vehicle return.

Cons: There was a bit of a wait for our car when we arrived at the rental facility. No one likes waiting in line for 20+ minutes when they're trying to get their vacation started, but all in all it wasn't too bad. I don't love that we had to pay an extra $10/day for my wife being able to be a co-driver, and I wish that the person at the counter would have better explained the tolls option that he was trying to upsell me, but again, not a huge deal overall.

Pros: Absolutely nothing

Cons: Every aspect of the process

Pros: The line to get the car was very long! Lots of people did not have proof of insurance which slowed everything. Most rental companies do not require showing it.

Cons: When we returned the car, no one checked us in. I didn’t receive anything and have no proof of no damage, full tank of gas, time returned. They were emphatic it had to be returned on time and we were early but I have no proof.

Pros: Nothing.

Cons: Shuttle pickup signage is useless. Demand for shuttle far exceeded the capacity of the shuttle system. Checkout was ridiculously slow - over an hour on line.

Pros: See previous notes

Cons: See previous notes

Pros: Price.

Cons: Pick up speed was way too slow.

Pros: Steven was awesome at check in and the drop off was super easy.

Pros: Friendly staff

Cons: Info on road tolls confusing

Pros: There was no service.

Cons: Nothing.

Cons: Supplemental car insurance requirement is bullshit and shifty.

Pros: great car great price

Cons: the agent made my buy a return flight on the spot which was very strange like i was in a different country

Pros: price

Cons: Last minute change in rules asking additional information from my insurance company.

Pros: Great jeep

Cons: Scammed at the counter. I showed my proof of insurance and they still denied me and made me use their insurance

Pros: Drop off is very easy and fast.

Cons: Be aware of people standing in line for picking up the car. It took me awhile to get my car.

Pros: Great agents - took care of check in process and explained everything well. Car was ready for us when we arrived. Even check out process was quick and easy

Cons: Agency did not receive multiple phone calls when I made the booking. Wanted to call to inform them that the flight is arriving early.

Pros: staff is helpful and courteous

Cons: We have used this rental agency on several occasions. See the comments above and additionally have occasionally rejected an offered vehicle for insufficient tread on the tires for going into the mountains when we will be driving in snowy conditions

Pros: Was easy, quick and efficient

Cons: N/A

Pros: It was cheaper than other car rentals

Cons: The vehicle was dirty and the agents were very slow and the vehicle only had 1/4 tank of gas.

Pros: Price and drop off speed

Cons: It just took way too long

Pros: BE AWARE!! SCAM!!! Rude and horrible customer service !! They will tell you they don’t have the car you reserved and will make you pay double for worse car!

Cons: Scam!!!! They unlawfully charge super high rate for insurance EVEN if you have yours!! And after they say- you signed- so you agreed!!!! Horrible!!!

Cons: Big deposit to rent. Far from airport. Didn't accept insurance from expedia. Used routes for the last 10 years but won't use again

Pros: Nice car, staff was friendly.

Cons: Luckily, I had it with me, but I didn't see anywhere in the instructions that I would have to show my most recent insurance information. The office did not answer the phone when I called several times.

Pros: They upgraded my car from a Kia to a jeep wrangler unexpectedly— and I was so thankful because the roads were terrible and the jeep came in handy.

Pros: Agent lacked professionalism. I was unaware of the collision amount on self insurance so changed it in front of agent however he would not take the nee change forcing me to be charged for insurance. I am a 20yr Veteran with USAA and have the resources to use my own insurance. Will not use this agency again.

Pros: Nothing went right with the rental

Cons: Everything about my experience

Pros: Drop off was just fill it up, drop it off. Shuttle took us right to the airport

Cons: Non of the agents were in a rush to get us checked in. 4 agents, 4th in line, took over an hour to check in an assign us a car.

Pros: Shuttle was fast and easy to find and car was nice

Cons: We couldn’t activate the 4wd which is much needed in Colorado winter

Cons: I will not recommend your company to anyone.

Pros: friendly service, very fast and efficient

Cons: it wasn't washed or dusted when I picked it up

Cons: The fee for driving out of state was never clearly disclosed. The vehicle had over 68000 miles and was not the type that we had reserved. Very poor communication in all aspects.

Cons: Truck was damaged. Huge cracks on the windshield.

Cons: Airport pickup

Cons: It took way too long on both ends of the shuttle. In addition, the front desk processes are inefficient. The problems are aggravated by the fact that Routes seems to have a person in charge of the desk who has never heard of customer service.

Pros: Everything was great!

Cons: Routes pre charged my credit card when I booked car. but when I returned car I received final invoice that lower than prepaid. I have not received any money back yet.

Pros: Nothing. Everything sucked. Just use one of the main car rental companies.

Cons: Routes sucks. They will charge you a bunch of hidden fees after the fact. Not worth it. Use the main companies - I promise you won’t actually be saving any money by using Routes - you’ll just be frustrated.

Cons: Electronic contract I missed fine print driving to another state was a 258 fee. I had lunch in another state was only there 2 hours of the 7 day rental. Rep refused to reimburse. I have notified all other employees of my company they are not allowed to rent from Routes I will not approve the rental reimbursement.

Cons: Incorrect email directions to find airport pickup and attitude by driver. Agressive upselling.

Pros: After waiting in an insanely long line, we were at the counter and ready to rent. After all paperwork was done the front desk lady realized no one had checked the car out. She then told us to sit in the lobby and she would do it. The part that blew our mind is she did not immediately get us our car, she instead took other customers in line before deciding it was time to actually had us keys.

Cons: Unless you have all day to waste, I would stay away from this “not exactly” company. There is many other companies that deserve your business over them.

Cons: The front desk and manager lied to me about charges saying I wouldn't be charged and refused to let me film them saying that when I didn't believe them.

Pros: I like the ease of the location. It is near my step sons home.

Pros: Quick service; especially dropoff

Cons: They lied to me at the desk when I was picking up the car; I told the agent I was taking the car out of state for one day, and she said I'd be charged for the days I was taking it out of state. I was later billed for 3 days of OOS charges, and they refused to refund/adjust it.

Pros: Nothing

Cons: This was hands down the worst experience I've ever had with any company.

Pros: They didnt provide any service, they were not contactable.

Cons: There was no service.

Pros: Nothing.

Cons: They wouldn’t give me a car after my flight was delayed and then refused to refund my money.

Pros: We never got a car, as they ran out in two hours . They said that the previous renters had extended their rentals and asked us to return the following day. The staff were nice but there was nothing they could do.

Cons: We never got a car.

Pros: Drop off was easy

Cons: Waited an hour at the airport for the shuttle to arrive. Long wait to get to the rental desk. Vehicle wasn't qell equipped for the weather I encountered. I was charged for tolls plus a fine that I paid through ExpressToll.

Pros: relatively cheap for the price

Cons: the condition of the vehicle and lack of being able to communicate with them.

Pros: Nothing

Cons: Because this is a scam

Cons: The windshield was cracked. It was on the driver's side and was very distracting

Pros: Vehicle was difficult to get in and out of.

Pros: Quick rental.

Cons: They asked if there would be an additional driver. I said yes. They didn't tell me there would be a $70 fee for the rental. They did say insurance coverage would be $11 more per day which I accepted. I wish they did a better job of each fee line item they were going to charge. Pick up from the airport took a little longer than we liked. After an uncomfortable slight, we'd like better pick up times. One shuttle maybe this is hard. Will consider closer car rental next time.

Pros: The outside of the car was not clean. The inside of the windshield needed to be clean

Pros: Drop off was excellent efficiency

Cons: See above response

Cons: A very unusual policy of giving you a car without a full tank of gas when you pick up your rental. My car had only a quarter tank of gas when I picked it up. They didn't inform me of this and I had to drive back to the car rental facility (since they don't pick up their phone) to find out that this was intentional. They asked me to bring it back at the same level. The policy seems designed to either result in fees if you come back with less gas or in free gas for Routes if you come back w/ more.

Pros: Once we got there, friendly & efficent team member though had to wait for car to be “cleaned” - see other ratings. Ease of checkout was great and quick service back to APO.

Cons: Having to wait 45 min for shuttle upon arrival to pu location. Then another 20 min once there for car to be cleaned which was not really. Huge crack in windshield that covered the entire right side of car - and scared to death that something else might completely collapse it as we made our way over CO on 70 & back. Also no interior lights worked and we tried to fix for hours but a fuse must have been blown.

Pros: Nothing

Cons: Horrible service, bad cars.

Pros: Nothing

Cons: Charging me fees without letting me know. Forced me to pay insurance although I didn’t want or need it. Will never ever recommend this place to anyone

Pros: nice car

Cons: Slow and indifferent agent.

Pros: The rental car process was quick and easy from the time I booked to the time of drop off! I was hesitant due to previous reviews but would 100% book with Routes again!

Cons: The only negative about the rental process was the younger gentleman who picked us up in the transport vehicle to take us to the Routes office. The guy seemed very put out he was even having to work. Definitely seemed upset that we had 2 ski bags with us (we were on a ski trip, flew from Tennessee to Denver to ski at Breckenridge). Luckily everyone else we came in contact with was very nice and helpful!

Pros: The Van drivers - especially Ricky

Cons: Having to provide proof of insurance. I have never been asked for that before when renting a car. Typically they are checking to make sure you are insured. AND the wait for a van to come pick me up on Monday the 11th in Denver to a full hour.

Pros: Chips on windshield, broken sunglasses holder at time of rental. I paid for a damaged vehicle

Cons: Getting charged 100 dollars for after hour drop off

Cons: Rude. Shuttle service was bad. Car was too small. Waaay too many additional fees. Paid almost $300 extra in addition to the prepaid fees. Took forever to pickup with a baby that had just been through a flight.

Pros: DW is a fabulous rental car agent! She is always friendly and efficient.

Pros: Fast check out upon return.

Cons: The Denver rental office was 5 miles from the airport…. Like my van ride.

Pros: You canceled my rental car because I had a 5 hour flight delay and took my money without providing any service. I got scammed by this company and they have no customer support to help their customers

Cons: You canceled my rental car because I had a 5 hour flight delay and took my money without providing any service. I got scammed by this company and they have no customer support to help their customers

Pros: Nothing

Cons: Basically the whole experience.

Pros: Absolutely nothing. Disgusting that you left an adult and two children in 18degree snow storm and close prior to pick up!

Pros: Process worked well

Cons: Request for personal insurance details caused delay for me an it seemed everybody else. The car stank of skunk - I had to drive with the windows open.

Pros: Easy

Cons: Never received the inspection report when picking up the car, even when contacting the company multiple times

Pros: Representatives at the car lot did a good job.

Cons: 1) Shuttle bus from airport to car lot left me waiting at least 45 minutes. Unable to reach anyone by phone. 2) Paperwork emailed to me stated a Fuel policy of "Full to full." I relied on that and returned the tank full. However the representative at the lot concede that the tank was only 3/8 at the time of rental. I have been defrauded of 5/8 of a tank of gas. Please contact me and give me a refund of that amount.

Pros: Great Car Great Price

Cons: Long waits (20-30 minutes) for the shuttle. The long wait was expected as they try to keep overhead down to keep rental rates low.

Pros: I never got my car.

Cons: Nothing. I talked on the phone with multiple people and no one was able to help me out. Routes was able to give me a refund, but I have yet to hear anything from discover.

Cons: Have us a different car then we ordered, it was dirty, told us about a deposit after we paid online for it, car had a cracked windshield

Pros: Nothing

Cons: Not getting a car

Pros: Nice Jeep, fun vehicle for Colorado!

Cons: All good!

Pros: people were nice enough when i dropped off but during pickup they were grumpy and irritated when we cancelled coverages they tacked on for over $500

Cons: They overcharged us by $1000

Pros: Everything was very clearly documented

Cons: It would have been nice if they would have communicated that if I had technical issues that they would be able to come to me to retrieve the car.

Cons: unfriendly, unengaged and semi rude agent and dirty smelly old van

Pros: Nothing, you stole my money

Cons: Nothing! They stole my money and wouldn't let me rent even though I paid ahead of time

Pros: The rental company is a scam, just like your company.

Cons: SCAM

Pros: We got a flat tire on our first vehicle on day 2. Routes made it very easy to swap out the initial vehicle for a new one.

Cons: When reserving the vehicle, it stated that Routes was on Denver airport property. But in fact it was 25-30 minutes away.

Pros: Cheap, clean, efficient

Cons: Only open certain hours, horrible communication, did not answer any of our phone calls for questions we had. Shuttle slow. Expensive.

Pros: Zalina serviced us very courteously. I was traveling with three others to a wedding. She was efficient and informative with details

Pros: Nothing.

Cons: See comment above. Also, agent who helped me was rude.

Pros: efficient and no waiting either pick-up or turn-in. Car was brought to lane right outside office.

Cons: I was asked to provide proof of insurance, which I have never been asked before and was not prepared. It took me 20 minutes to get logged on to my insurance company (USAA) on my phone. Cell service poor and no WiFi available to me at facility.

Pros: The quality of the vehicles, as well as the quantity available. The shuttle drivers were very friendly and accommodating

Cons: The service rep tacked on an extra charge, so be careful "signing here." We were able to get it reimbursed, but it should never have happened. We were not give the vehicle we paid (in advance) for, but the replacement was satisfactory. The address provided on the website receipt for returns is incorrect, so it took a while to find the place when it came time to return it.

Pros: Nice big Jeep

Cons: Front desk was slow and annoying. Jeep windshield was cracked.

Pros: Ended up with better vehicle than want I reserved. Very fun for Denver!

Cons: Email confirmation gave wrong drop off location. Could have caused airport delays. You need to fix the instructions as we were told that address had changed almost a year ago. Thank goodness the agent at given address knew address of new location by heart (which obviously means multiple people have attempted to return vehicle to wrong location).

Pros: Our shuttle driver was particularly friendly on our pickup from the airport. Kudos to Birhanu!

Pros: slow at first , but improved

Cons: only one rep at counter for first 15 minutes

Pros: FALSE PROMISES

Cons: Rented vehicle for pickup after arriving at Denver, CO airport. Arrived at the pickup island, as directed by email. Half an hr into waiting for shuttle to arrive, with other vehicle renters, who were waiting for the same shuttle, same company, no shuttle arrived. Started calling the number on confirmation email. No one was picking up the telephone. After several calls, someone picked up, gave them my confirmation number and name, was put on hold and hung up on. NO CAR DELIVERD

Pros: cheap

Cons: shuttle too infrequent. took too long to get from DEN to Routes, and i waited 15m, then called an uber to not miss my flight on the drop off!

Pros: The gal who helped us was amazing, wish I could figure out her name, I would give her 20 stars

Pros: Car was clean and ready to go.

Cons: Took too long to pick up car. Couldn't find where to drop off rental due to wrong address listed and no local #. Should have instructed to bring proof of insurance to avoid $11/day extra charge

Pros: The car its self was fine

Cons: See above

Pros: Friendly and practical staff, great car selection

Pros: Pickup very smooth.

Cons: Had an issue dropping off the car as their address on the confirmation was incorrect so I wasted 40 minutes going to the wrong location. They said that “always happens “ which wasn’t helpful and they should be clear on drop off address when you pickup the car given they know their paperwork is wrong. Had to run for flight and just made it due to wasted time.

Pros: The price was excellent and the service was extremely friendly.

Cons: The car had prior damage that could have cause more problems during the rental period.

Pros: nice people, friendly

Cons: cracked windshield

Pros: I was allowed to book with a debit card but would not rent to me with out a credit card

Pros: n/a

Cons: awful experience

Pros: The car worked

Cons: Car had damage all over it upon pickup, cracked windshield. No discount provided. Facility was old and run down

Pros: The rental agency routes that I was setup with had no car when I arrived. Due to some glitch in their system it moved my reservation to 12 pm and I wasn't arriving at my destination until 8 pm. The manager said they didn't hold the car for me and I had to pay more money as it was last minute booking with them at another rental service to get moving to my destination. There was no customer service hotline for discover and I was left stranded by relying on a customer service email

Cons: The manager was rude and told me that I didn't have a car for him to give

Pros: the shuttle and agents were nice.

Cons: we paid that much money for a car with dents scratches and a cracked windshield

Pros: Great staff!!!

Cons: prompt and very friendly and helpful

Pros: Rental desk rep was very nice. Car was clean. The inspector was nice and friendly.

Cons: Finding the shuttle at the terminal was difficult. Working with the rental desk rep was incredibly slow and drawn out. I was not made aware that rental insurance on my personal policy, let along the policy number, was needed at arrival. Car was incredibly below safety standards

Pros: car was in good condition

Cons: car was not full of fuel

Pros: The staff were courteous and professional, including the manager when we contacted him about problems with the car we rented.

Cons: The first vehicle we rented had a cracked windshield. The worst problem was the accelerator stuck open when applying the brakes. In addition, they refused to replace the second vehicle when it had the same sticking-accelerator problem.

Pros: The representative was friendly and knowledgeable and gave good service.

Cons: Dropping off the car was a nightmare. The address is very confusing and you have to drive past the location in gps. There is not a clear phone number listed on the reservation & the call tree makes it extremely difficult to reach a live rep. Cost me an extra half hour to drop off the car. Also the tank was not full when I received the car.

Pros: It was fairly cheap.

Cons: We waited more than 20 minutes for the pickup shuttle in below-freezing temperatures. Also, it's quite confusing figuring out where to go since they don't have a sign, and it's also easy to miss the sign for Routes when dropping the car back off. The "office" was a run-down trailer with a metal ramp to the front door, and, honestly, when you walk in you feel like you're in somebody's living room instead of a place of business.

Pros: nothing

Cons: Flight was canceled last minute and replaced. Timeframe of that incident did not leave time to call and tell customer service I wasn't making pickup time. Then customer service deflected questions and offered no help. Email has not been responded to and website offers no assistance in helping file a report/dispute regarding a lost reservation. Also forcing people to pay fully up front over just the refundable deposit was the first red flag that this is a scam operation.

Pros: Cursing / unprofessional employees - discussing and sharing instagram photos of a half-naked women with me as I was picking my car up (completely unprompted)... I think the phrase was "that's a bankruptcy women" right there - then laughingly turns and shows me the photo they were looking at wanting my opinion (half-naked woman in lingerie). Truck I picked up had a crack across the entire windshield that wouldn't pass an inspection if you were asked to put it through one.

Cons: Everything was dirty. The check-in reeked of smoke. The people were sloppy in every sense. The explicit lyrics being played by the shuttle driver. Everything was just dirty and substandard.

Pros: nothing

Cons: you didnt honor my reservation and I had to Uber home. You have yet to remove the rental charge from my credit card. Please call at 720 503 6311 or email me to et this resolved. I dont want to pay for a car I never received! Thank you

Pros: It was cheap to start out with, didn’t end that way with their BS self insurance requirement that couldn’t be proven.

Cons: Required to show self liability insurance policy and number before allowing me to leave. Rented several cars in Denver before with no issue like this; It was a money run. Broken windshield on car when picked up, but was assured it was safe, yet still requires self insurance policy?! Also rented a 4 wheel drive vehicle to head to the mountains (it’s Denver in the winter), no snow scraper…!

Pros: Car was dated- Car had multiple flashing electric malfunctions from the minute I left the lot

Pros: never

Cons: nothing

Pros: We did receive 4x4, which we wanted for our winter trip to CO.

Cons: See above - both cars provided to us had significant defects that detracted from the quality of the trip.

Pros: Very fast and friendly people

Cons: I wish they told you the total amount you owe instead of just the deposit which makes you think that is the total amount (extra fees if you didn’t read exactly on it)

Pros: Great value and great staff.

Cons: Hard to find signage at the airport for shuttle pickup, seems to only have 1 shuttle running, and vehicle did not support apple carplay so navigation around Denver was clunky.

Pros: The car rental process was easy, just got screwed with additional unexplained fees after drop off.

Cons: The extra $250 charge after dropping the car off early.

Pros: Unable to rent car due to card reader issue with supplier, and no refund is being issued even though car rental was never fulfilled.

Cons: Unable to rent car due to card reader issue with supplier, and no refund is being issued even though car rental was never fulfilled.

Cons: -Recommending I drive an undriveable car back to the lot. -Confirming the initial charge, then randomly charging my card a month later.

Pros: free shuttle

Cons: shuttle sign says offsite rentals instead of name

Pros: The vehicle was close to the rental trailer.

Cons: The process was paper-intensive and slow.

Pros: price

Cons: can't enter in information online to speed check-in process. Need something like Budget's Fast Break

Pros: Affordability

Pros: We at least got a car.

Cons: The car was a piece of junk. As soon as we pulled off the car rental lot there was warning errors that there was a car malfunction which that car error continued throughout our trip. The car had no power. The rotators were warped. The tires were not balanced and you could definitely tell once you reached 60mph. The car had been wrecked previously and you could tell. And the company felt okay enough to put my family including my 4 year old in this vehicle.

Pros: Absolutely nothing

Cons: The car windshield was cracked, the pickup place was incredibly far away from the airport, and most importantly the tires were downright dangerous. The baldest tires I’ve ever seen with plans for a drive through the mountains of Colorado. I will never go back to this place.

Pros: Reps at Routes were very nice and pleasant to deal with.

Cons: Reps were nice.

Pros: Quick returns.

Cons: Not professional and unwilling to accommodate.

Pros: Front desk girls were very nice.

Cons: No way to reach a rep during a breakdown. Cars are obviously not maintained. Oil was complete sludge which caused a low oil pressure condition. Instead of bringing me a new car, I was asked to drive the car with a significant warning, 40 minutes to get a replacement.

Pros: Check-in was fast and easy.

Cons: Truck was dirty.

Pros: Nothing!! They Had NO Cars Available WHERE IS MY REFUND

Cons: They Had NO Cars Available WHERE IS MY REFUND

Pros: Never received a receipt even after several requests over em. And they never answer their phone.

Pros: Efficient & simple at pickp-up & drop-off

Cons: Had to jump through hoops to get replacement car after it breaking down 5 hrs after pick-up; had to make multiple calls, couldn't provide a single order/rental number to reps, had to place several email & phone follow-ups. Took 18 hrs to get a replacement vehicle.

Pros: Friendly staff

Cons: Cars registration tags were expired, and driver side visor was missing

Pros: None. Would not recommend it.

Cons: N/A

Cons: I’ve been charged twice for the same vehicle and was gouged for insurance. The agent at pick- up was not only I uncooperative but rude.

Pros: price of car

Cons: efficiency adn speed of rental, also charges are unclear

Cons: Took too long.

Pros: Overall the people were nice and helpful

Cons: The first car we were given had tar all over the outside, rust, dents, and part of the bumper fender hanging off. Thankfully the staff let us switch to a different vehicle.

Pros: Picking up and dropping off was easy and quick. Car was super nice and drove really well.

Cons: Needs better signage at airport to direct to shuttle for car pick-up. However, that’s on the airport, not car rental company. They include great directions in confirmation email regarding pick-up.

Pros: High score for price and car selection/quality. Rental company is TRUE to cost with no "hidden" fees at check-in or check-out. Will use and recommend ROUTES for our future Denver, CO trips.

Cons: Deducted points for shuttle service pick up from airport. Shuttle did not run every 20 minutes; 45 minute wait; we opted to get Uber to rental location. Phone number to Car Rental did not get us to a live agent.

Pros: The Initial customer service

Cons: When I pointed out that the tires were bald I was told that a 1/32 tread depth was not bald and that only one of the tires that was completely smooth was bald

Pros: The guy who checked us in was really nice, VERY easy to return.

Cons: Hard to figure out where to go at airport, car was in pretty rough shape.

Pros: Fast easy service

Cons: The car had a cracked windshield. It was on the passenger side so it didn't obstruct my view but I was a bit worried about being pulled over by a cop because of it.

Cons: The vehicle had an almost completely bald front passenger side tire.

Pros: The car was fine and the staff was nice.

Cons: We were told we could get a refund for unused days before we signed for the car, then we were told we would not be given a refund after returning it early. Now it feels like they told us whatever we wanted to hear to get us to sign the rental agreement.

Pros: most friendly

Cons: upsells and misinformation about "full" coverage insurance, which was full coverage.

Pros: Car smelled on the inside

Pros: I could actually call and talk to someone at the desk in DEN.

Cons: Had to wait too long for a shuttle at the airport. And long lines at pick up.

Pros: Nothing - there was zero service! AND they kept my money. Go somewhere else. These guys are the worst, total scam.

Cons: See above.

Pros: They quickly help me remove my data from the vehicle's Bluetooth.

Cons: The operation is based out of a trailer with poor customer relations. Employee car totally damaged is in the front entrance walking into the building giving you a very poor impression. The vehicle was not clean, had many service alerts flashing, the left rearview mirror was completely busted up, the window was chipped, and only 1/8 of a tank of gas. I was pulled over and received a citation for an expired license plate.

Pros: Friendly staff. Very efficient. Quick in and out.

Cons: Little far to get to (not bad). Didn't love the Jeep (not your fault).

Cons: Upon drop off it took the attendant quite a while to thumb through a large stack of papers to find my agreement. Better filing system would be ideal for faster service.

Pros: Rene was excellent on returning my vehicle

Cons: The vehicle had a cracked windshield but drove well

Pros: staff was friendly

Cons: The first car we were assigned wasn't available on the lot. The second car we were assigned had a slow leak in the tire.

Pros: It was quick. Had very little waiting. What I rented was not available, but did get an upgrade for same price.

Cons: Car was not clean. Windshield wipers were all torn and needed to be replaced. Gas tank was half empty when I got the car. Website is not very good. Got several errors trying to check in online. When I finally got through via chat, I was told that if you register through a 3rd party site, you cannot check-in ahead of time as requested. No where on the site does it say that.

Pros: very pleasant staff,good price

Cons: Vehivle was very dirty , espcially glass, waited quiet a while for car. Associate waspleasant but needs to cut the small talk when the line is backed up.

Cons: I was given a car with a horribly cracked windshield. The visibility was terrible. It was frustrating to have spent hundreds of dollars and be given only that option.

Pros: not much

Cons: overall bad service. car quality and cleanliness weren't great

Pros: Everyone was friendly and helpful.

Pros: very friendly, efficient and easy.

Cons: car has bad tires, low tire pressure in one wheel and sensors mailfunctions

Pros: It literally couldn’t get worse. I sat and waited outside in 18 degree windy weather for nearly an hour for the shuttle to pick me up to take me to pick up the car. After multiple cars and someone telling me they would be there in 10 mins and still never showed up. I jumped on an Avis shuttle and had to rent a car from them. I’ve sent 2 emails. 1 to Routes and 1 to discover cars and still have not heard back from discover cars

Pros: Routes was great! Discovercars.com is not... no response.

Cons: Routes is great! will definitely rent from them again!

Pros: Very matter of fact

Cons: N/A

Cons: everything. will never rent from them again

Pros: I think I caught them at a good time so my experience was probably better than others. They only have one shuttle bus and they also have a passenger van. The DIA pickup is literally the last stop on island 5. We lucked out as the shuttle came by just as we walked out of baggage claim. We got upgraded to a full size SUV ... mostly since the rental agent didn't looking up the reservation first.

Cons: It bare bones operation... the employees were talking about how big of a rush they were expecting and given the staff/operations it sounds like they have some painfully difficult times for all involved. Do not expect a experience like with Hertz or Avis. Their terms are very customer unfriendly so really think about what you are doing with the rental and what you need. You only have a two hour pickup window so better hope your flight is on time.

Pros: Friendly, upgraded

Cons: Wait for shuttle

Pros: Price

Cons: Cracked windshield

Pros: Great customer service, Hunter the agent who helped me out was great and also had a better car than I thought I was gonna get.

Pros: New truck at a low price, friendly desk agents.

Cons: The shuttle from airport to rental car took about 25 minutes

Pros: Nothing

Cons: Everything

Pros: Quick service.

Cons: No bathroom in office/trailer.

Pros: Great customer service, upgraded our vehicle, short shuttle wait times!! Would rent with Routes again!! Ask for Jeremy if you visit the Denver location, he was great!!

Pros: good car

Cons: very small van to the off site location, we almost all did not fit and door wasn't easy to get in and out of

Pros: Great wheels for Denver terrain

Cons: Glass was damaged

Pros: Shuttle guy just maigcally showed up when I needed him

Cons: Nothing

Pros: Very polite and efficient

Pros: Upgraded our car significantly and the entire staff was very helpful and efficient

Cons: Requirement to share personal insurance information without any prior notice of need. Made me call my insurance agent to obtain policy number or pay for their rental insurance. First time in nearly 30 years of travel to run into this matter. Manager refused to provide requirement in writing only stating that it is company policy.

Pros: It was cheap and easy

Cons: The stealing.

Pros: Nothing.

Cons: The 'agent' was a very unhelpful young guy, you could see how unhappy that worker was there. Will never even consider this enterprise. Reservation was under my name with my girlfriend's credit card ( who was there with , of course)

Pros: The car was phenomenal. Drove great and was extremely clean.

Cons: I would have preferred the staff to wear masks. I would have preferred more frequent shuttles to the airport as we waited 35 minutes after returning the car.

Pros: Car was disgusting. So dirty. Drop marks, dust, gum on seats. Absolutely terrible. We took the car to get cleaned. Will never rent from routes again.

Pros: Absolutely nothing

Cons: Customer service sucked, service not provided

Pros: I feel robbed - the attendants were quick but were not clear about how bad the condition of the car was. They lied to me when they told me I was to receive an upgrade - instead they gave me a car with a cracked windshield, ruining my trip and making us feel unsafe during our rental.

Cons: The way they glossed over details and moved us through the process so we couldn't ask more questions.

Pros: The representative was very friendly, knowledgeable and quick.

Cons: I had no problems with the service provided.

Pros: Price. Car model. Jeep.

Cons: The car was dirty, socks on the back. No vacuum. Windshield cracked.

Pros: Lots of jeep wranglers

Cons: Many jeeps on lot, but not cleaned/sanitized, so they couldn't rent them

Pros: They were very friendly and helpful

Cons: There were some hazard lights going off in the vehicle, worried about getting stranded

Pros: Efficient and friendly staff and processes create a stress free environment.

Cons: Cabin air filter on our SUV needed to be changed. Awful smell when running AC.

Pros: At first we were pleased that the replacement was handled without any push back but the fuel charge is unacceptable

Cons: All the cars were damaged, the car we reserved was not available, company didn't keep their word on relation to reserved car or fuel charges

Pros: Friendly, fast

Pros: - Great Car. - Great price. - Manager was pleasant!

Cons: - Hunter is a poor customer service rep. See above

Pros: I was told I could use my debit card but when I got there they told me no this site is a scam now I can't get a refund

Pros: Not what I'm accustomed to but thank goodness they gave me a deal so it was OK.

Cons: Slow service... Had to wait a long time for the shuttle.

Cons: They don't wear masks

Pros: Rude. Didn't even get to rent the car. Left me stranded.

Pros: Service was super!!

Cons: The car was a little dirty on the inside but besides that awesome! Definitely recommend to friends

Pros: Price

Cons: Slow service checking out car. I was required to pay for liability insurance even though my personal insurance covers it. They required and insurance card which no other rental car company requires.

Pros: staff

Cons: probably needed either more staff or more efficient systems to speed up service.

Pros: price

Cons: waiting too long for shuttle at airport to pick us up, all other rental cars just passing us every 3-5 minutes and we have waited 45 min from route rental car, they even didn't have any sign for pick up location, I have called them 3 times and asked for shuttle

Pros: Great service.

Pros: It was cheap.

Cons: They felt fly by night, and the manager in particular was very rude.

Pros: Returning the car.

Cons: Pretty much everything. If they have been at Denver International for the 7-months they claim, they will never make it!

Pros: Nothing really.

Cons: All of it. Toll policy. Lack of transparency on policies. Crazy rates for using the toll roads. Only found out about them bynoverhearing another customer asking and being told. Saved me $100 by overhearing that.

Pros: The on site personal were friendly and efficient.

Cons: The truck exterior was not clean.

Pros: Very efficient.

Cons: Need a larger check in space when picking up.

Cons: They weren’t open in the morning before our early flight so we had to drop off night before and Uber which was really expensive.

Pros: Car was scratched and dented. A Crack was across the entire windshield. The car exterior had not been washed and there was no washer fluid to clean the bug splatters off the windshield.

Cons: The service was slow. The shuttle driver was eating fast food instead of making pickups. The lines were long and slow both at pickup and drop-off. The location wasn't properly signed. Overall for the price I paid this service was not good.

Pros: The young woman when returning the car and the driver back to the airport in Denver

Cons: Hunter was rude…I rented a car and wanted to know why my receipt was different than when I paid by almost $200. I gave some excuse that because it was made online and I have an extra driver. Car was dirty and engine sounded rough!

Cons: I have never experienced such a poor rental agency. The rental car facility was a small shack, filled with flies. Employees seemed unknowledgeable and unenthused. Many things were not made clear when booking with the agency. A gentlemen came in and was informed he could not book as a Colorado resident, we were informed last minute that we could not return the rental car before 6am and that we could leave our car at the Westin Denver for a $100 fee, etc. The car was only moderately clean....

Pros: Nothing, but the rate.

Cons: They placed a $500.00 hold on my credit cards before they let me rent the car. I was shocked by this, especially after I had paid for the rental in advance. They said that this information was on their website. This wasn't mentioned at the time of rental. Additionally, they were rude and there location was suspect because it was a trailer out in the middle of nowhere. I won't be renting from them again. Routes Car Rental seemed like some fly-by-night outfit that wasn't very professional.

Pros: I was not provided service that I paid for. I was not able to submit the survey without scoring the last three fields.

Cons: I was not provided the service that I paid for.

Pros: Simple and easy and fast.