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Ace Rent a car at Denver Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing I couldn’t rent the car because Ace doesn’t except my chime visa credit card.
Cons: I haven’t received a refund for the inconvenience.
Pros: The agents were friendly and efficient.
Cons: Location was difficult to find. The use of "SUV" language to mislead people into thinking that they are getting a mountain worthy vehicle.The upgrade cost for a safe vehicle cost an additional $36/day. This is a systemic issue and am talking to others that have had a similar problem. Looks like a class action law suite in the making. We're collecting info on rental agencies that using this tactic to upcharge. I'll make sure to hang onto my receipt for future compensation.
Pros: Car was kind of dirty and smelled like cig smoke but other than that it worked fine
Pros: Scam. Change prices at the desk and tell you they dont have cars in your group so you must upgrade. Did not even apply my "voucher" so now I have to dispute the charge cus I paid discover cars and paid Ace. Will never use this again
Cons: Ace is a scam.
Pros: Customer service was awesome
Cons: I think I was overcharged for my rental
Pros: We got the car we requested.
Cons: The car wasn't clean on the outside. The windshields were filthy and the car next to us was even dirtier. The people renting the car next to us couldn't believe how dirty our cars were.
Pros: Absolutely nothing
Cons: Walked up to the desk with a confirmation number for a car that I paid $200 for. Guy at the desk told me that I need a 4WD car to go to breckenridge, saying that there was a massive snow storm over there and that the Toyota rav 4 (or similar) car I rented would not be able to drive there because the Toyota wasn’t 4WD. He then said that he would give us a 4WD and stated several times that he will give us a DISCOUNT and said the total price for the car will be $671 WITH THE DISCOUNT. Won’t fit mor
Pros: The service is what I disliked. Rude, discourteous and deceptive.
Pros: staff was nice ace is 4 star
Cons: they push to have pay tolls knowing they were out of service cheating big time
Pros: The counter person was generally helpful
Cons: I somehow signed up for insurance without knowing it. I didn’t want that and thought that was clear. It ended up costume double
Pros: Customer service was great!
Cons: There was not a sign at the Denver airport where Ace pick up is. Sign says, "other car rentals." Had to ask an airport employee. I noticed other customers that were looking for the Ace sign, too.
Cons: The upgrade was unnecessary even though I was told because of elevation I'd want something with more power. The price was not worth the Compass.
Pros: Shuttle from airport was great.
Cons: Dirty exterior
Pros: Agent Sky was awesome
Pros: Not much, employees seems well aware of the tactics being used to extract significantly higher fees then advertised or initially presented
Cons: Not much, location is horrible, up sale tactics are horrible.
Pros: Was fast & easy
Pros: Fernando went above and beyond for the level of customer service - He called me and delivered to me at the Airport the keys to my personal vehicle which were left in my rental vehicle - Outstanding job!!!
Cons: I walked in line for 20 minutes and there were only 2 people in front of me. And then I couldn’t even rent the car because as their rep stated, they are one of the only rental companies at Denver international that don’t allow their cars out of state.
Pros: I didn’t not enjoy the service of Ace Rental Car. Since when do you rent a car near a national airport that can cannot take it out of state? Only to then try and request a refund or some assign what options there are and get no help nor money back.
Pros: The agents stayed late and helped us upgrade to a more appropriate vehicle. They were amazing!
Cons: The rental location closes at 8pm. We landed in Denver around 7:20 and we're just lucky to catch the last shuttle. They need to be open at least until 10pm
Cons: too many gimmicks over charge for tolls junk cars and lies
Pros: Nice people and very quick at getting us out the door
Cons: Hard to find the shuttle bus pick up location. Needed to make a phone call to get explanation while at airport..kind of a hassle.
Pros: Nicest counter guy, Lorenzo. I was worried about using company I’d never heard of, but he put me at ease and cut me a deal
Cons: You need a bigger sign at the airport pickup aisle.
Pros: Not much. Would not recommend them.
Cons: The cars looked old. The car we requested was not available because they never carried that model. They did not offer a toll package. I contacted them once I realized how many toll booths were in Denver. Read the fine print and it states they can charge as high as $50 service charge per toll on top of the regular toll fee. When I contacted them they set me up with a toll package of an additional $70+. I had to take it since I did not know how many tolls we would be using.
Pros: Only the person checking the car back in at drop off was quick and friendly.
Cons: Horrible service at the pick up counter - tried to tell me sell me on multiple upgrades and extra costs. When I declined, they were extremely rude and unprofessional. They also charged me for being 15 minutes early. I asked the person checking out the car to document existing scratches and they wouldn't do it.
Pros: There were no crowd waiting for cars.
Cons: Car could have been a little cleaner.
Pros: Turn in process was very friendly and easy.
Cons: Over,ly aggressive staff on upsell. Borderline rude. And too many hidden fees
Pros: Generally fast efficient service with a good car.
Cons: The tricky way of getting me to purchase a full tank of gas when I knew I wouldn’t use but maybe 1/4 tank.
Pros: They helped me extend my rental without charging an excessive rate or hidden fees.
Cons: Just how expensive it is to rent a car in general, but that’s not their fault.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, ID card, credit card on a main drivers name, proof of insurance that covers the rental vehicle for damage and liability.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, ID card, credit card on a main drivers name, proof of home address (e.g. Utility bill), proof of insurance that covers the rental vehicle for damage and liability.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Pick-up & Drop-off