Ace Rent a car at Denver Airport

Cons: I never recieved my car am filing a complaint to get my money back

Pros: I didn't like the service.

Cons: They were not helpful. I asked them a question about the cars radio. They told me to Google it.

Cons: Deceiving practice of forcing liability insurance even when not needed.

Pros: pick up and drop off service was fast and easy

Cons: no care to assure I know how to use the car. especially the safety features

Pros: The efficient shuttle service. The daily rate was fair, however the additional driver, FastTrak pass, motor vehicle daily rental fee, Facility & Transportation fee, Concession fees were exorbitant.

Cons: The agents at the pick up counter. If they weren't on their phones they couldn't be bothered to proactively help customers. Answering simple questions seemed challenging-like explaining the additional fees, costs of purchasing fuel fill up at drop off vs. filling tank on own. When we called in with a simple problem from the road, Max, the agent seemed under-equipped & under-trained to deal with the situation w/o being disrespectful & rude. Absolutely no compassion, patience or understanding.

Cons: the rudest human i have ever encountered when i was picking up my car. talked shit about my destination, said I wouldn't make it, tried to scare me to upgrade the car, was unhelpful and rude with questions asked

Pros: We were easily able to extend rental by one day.

Cons: Agent thought we prepaid 8 days but we pre paid 9 days

Pros: The car was in good condition. The shuttle took quite a while to pickup, but once it did, the rest was fine. The drop off and shuttle back was quick.

Cons: When I arrived for the pickup, I was immediately told that I needed an upgrade, that the car I reserved was inappropriate for our trip. After thinking it over (and talking it over with my wife), I decided I did not want the upgrade. I was told I HAD to have the upgrade or I would not be allowed to drive on the roads I was travelling (which was not true). Now, instead of a $500 rental, I was required to take a $1000 rental - thats a 100% increase in price! I will NEVER use ACE again! - 5stars!

Pros: Quick and easy! Priced right.

Cons: all good

Pros: N/A

Cons: I didn't get a car

Pros: Good value compared to other rental agencies.

Cons: Location of pick up and wait time. 30 minutes. Also car return a bit confusing. Signage needs to be improved.,

Pros: They were efficient, and the car was great

Cons: I wanted to know about the toll fee options before picking up the car.

Pros: Nothing. The customer service and understanding of lose had completely escaped the representative I spoke to and I got zero sympathy for having to cancel my whole trip.

Cons: Everything. See above. It should be illegal to charge the full amount for a product or service that was NEVER rendered.

Pros: Quality

Cons: Quality

Pros: The rental agent was great. Helpful, friendly & quick.

Cons: Shuttle driver did not offer to assist with bags and on the drive back to the airport, we thought we were going to die because he was driving so ridiculously fast.

Pros: price, ease of shuttle, friendly staff

Cons: The long wait to pick up car

Pros: Literally nothing. Ace employees are unhelpful and their company scams customers. The only good thing about this experience is that it reaffirms my belief that TURO is a better model than any large/medium sized car rental company.

Cons: They gave us a smaller car than we paid for and would not refund us. The first car we were taken to was dirty inside and out and was smaller than the car we paid for. The second car was clean, but still smaller than the car we paid for. Also, the AC would randomly quit working. Ace is a garbage car rental company.

Pros: The car had dents all over and there was trash in between seats and found others makeup. As we drove off from the lot, there is also a piece of plastic by the hood that popped off and we had to put back.

Cons: Ended up paying way more than I had expected or thought.

Cons: it took over 2.5 hrs to pick the car up, then with all the fees they added on it cost pretty much double what I paid on your app.

Pros: Upgrade was nice

Cons: There is no after hours dropbox procedure, so when our flight was delayed, I was told that, if I didn’t make it to the rental car location before closing, I would have to come back in the morning to pick up my car! I had to run from the airplane to the shuttle to get to my car before they closed. Lots of hidden fees, so it wasn’t actually that much of a deal. Would definitely not recommend.

Pros: The car was newer and nice.

Cons: The agent was pushy trying to upsell options. We had to pay extra for car drop off after hours. They sold us the gas portion so we wouldn't have to fill the tank at drop off but got charged $42 for only 1/4 tank of gas needed.

Pros: Not much they were of little help with the time I had to spend with a tire problem that was there before I left the rental place---I made a few calls and text about this. No compensation for my time and money spent.

Cons: I also did not like that I never received a final receipt when dropping off because they were backed up---and my charge card has additional money taken out.

Pros: Wouldn’t rent from Ace again. The car was a nice new car with only 2,000 miles on it….and the AC didn’t work. Stuck with it the entire trip on some 100 Denver days. Then when we turned the car in the final cost was $500 more than quoted because suddenly there are all these extra taxes and BS Ace fees. We returned it spotless with a full tank.

Cons: Service was fine until it came to the shuttle. Ace says they run every 10 minutes. Nope, waited 40 minutes at the airport before a shuttle arrived. Then when we were on the shuttle back to the airport they skipped the Jet Blue terminal and returned to Ace. We told the driver we were a jet Blue and he just skipped it. So had to take 2 trips in the van around the airport to get to our terminal. Stay away from Ace.

Cons: The shuttle smelled like a dirty diaper and the driver was all over the road. At the counter, the lady was rude and rushed us through. Didn’t answer questions and just told us to read the paperwork

Pros: Dropoff was fine.

Cons: So many extra fees and charges that were not disclosed when I booked online. The way the agent has been taught to explain the fees is very misleading.

Pros: The whole experience was straight-forward enough. Their dropoff manager, "Max," was helpful enough but only after I argued with him. I didn't get the night shift worker's name who issued me the SUV but he was quite helpful, efficient, & pleasant.

Cons: I got a vehicle with scratch/dents on both a door & hood, + a cracked windshield. Our pickup happened to coincide with significant rain & was after sunset. The windshield crack wasn't visible until the following morning, at which point I followed up with their national call center / customer service. My correspondence, however, was immaterial as I still had to argue with their manager on duty at my drop off time that the crack was present at pickup.

Pros: Never got the car

Pros: Clean car in good condition. Friendly agent.

Cons: TERRIBLE shuttle service. Driver dropped us at shuttle pickup site instead of at our flights. I am a senior and had to walk a loooong way to my airline. Will never use Ace again!!!!!

Pros: The agents helping were horrible. The Shuttle drivers were great.

Cons: The agent at the counter had the worst customer service I have ever had. He did not really want to help me out pretty much said this is the way it is.

Pros: The guy who checked us out when we dropped off was very nice.

Cons: I feel like we were unnecessarily talked into buying a toll pass. The windshield wipers were so bad we couldn’t use them. Had to stop multiple times on the highway to wipe off the windshield manually.

Cons: Improve accuracy of rental car pickup location at pot. I had to walk back to the agent 3x before a car could be correctly located

Pros: Poor customer service and the vehicle we reserved was not available. They offer an alternative option for more than double the price.

Cons: Poor customer service and the vehicle we reserved was not available. They offer an alternative option for more than double the price.

Pros: Nothing

Cons: I paid for a 4x4 and got an awd. The right wiper was broken and was given a $20 credit for it. Car was not a full size either.

Cons: They sent me into a winter storm with non-functioning windshield wiper fluid. When it started snowing, this blinded me and almost caused an accident on I-90. Complete incompetence, Then they didn't even offer me any compensation for risking my life with their vehicle.

Pros: I arrived at the airport late because my flight got delayed. They were closed and I had to rent a car though another company. I asked for a refund and they refused.

Cons: I arrived at the airport late because my flight got delayed. They were closed and I had to rent a car though another company. I asked for a refund and they refused.

Pros: Car was clean and worked well. Drop off was easy and the girl that checked the cars in and out was very friendly and efficient.

Cons: Long lines at pickup and slow processing because each customer has to go through endless upsells by the agents. Didn’t appreciate the attitude of the agent when I didn’t want the upsells. Location is 15 minutes away from the airport by shuttle. It was ok but very crowded with everyone’s luggage and ski gear.

Cons: It took 45 minutes for the shuttle to pick us up, and the cost was $400 more than we were told it would be. If we knew it was going to cost that much, we would have used a better-known and more reliable rental car company

Pros: pric e

Cons: long wait to get shuttle, long wait for shuttle to LEAVE for the airport

Pros: Quick and efficient, my car was ready on time and it was a nice rental!

Cons: No complaints!

Cons: They did not have the car type we rented and then we had to pay $100 more to get the appropriate car for our trip.

Pros: They made it easy and it was a great value. I had low expectations as "ACE" really isn't a name brand. But, they nailed it.

Cons: Trying to upsell insurance and gas - can't blame them really though, just doing their job.

Cons: car had dent in rear

Pros: The car got amazing gas mileage. Easy process, very clean, no issues with return. Very cheap.

Cons: It took the shuttle 40+ minutes to pick us up from the airport.

Pros: The car was nice

Cons: They were slow and unorganized and had a bunch of extra fees

Pros: Not much to be honest. The drop-off was fairly smooth and speedy.

Cons: We booked a SUV a month in advance to visit the rockies in CO. We got to the Ace Rent desk after a late flight (11pm) but there were no more cars available! Only a Dodge Charger, that's it. Take it or leave it. So I took the Charger but it had no gas when I left the lot. Then I had to drive 10 miles on an empty tank to the nearest gas station. Seriously? The whole experience at pick up was lame. I just wanted a decent SUV and this Charger ruined our trip.

Pros: Had an excellent person checking us in.

Pros: Chris, the agent that helped me when I arrived for the rental.

Cons: The cleanliness of the car.

Pros: I was weary from the reviews but everything was smooth from arriving to dropping off the car. I’ll most definitely rebook with Ace at Denver Intl Airport.

Cons: The Santa Fe we got had terrible brakes didn’t find out until we were on the road but reported the issue when the car was returned.

Pros: Drop off was quick and efficient as was shuttle bus back to airport.

Cons: Car was dirty when picked up. Also car did not have a license plate.....so we were stopped police for no plates.

Pros: Cost was great.

Pros: Stood in line for 90 min to get a car that I had not reserved.

Cons: This company is a scam.

Cons: Way too long to pick up. Didn't have car similar to what I wanted, just one more expensive.

Pros: Dejai

Cons: Lots of customers, so the line gets pretty long to pick up the car

Pros: Fast and efficient Definitely a great value for the car I had

Cons: Didn't know about Colorado residents have to pay $400.00 deposit. Was expecting less

Pros: Quick, friendly,

Pros: none

Cons: they wouldn’t release the car nor refund my money. i used the same driver license to rent from a different car company

Pros: The price

Cons: Employees pushing unnecessary add ons without merit.

Pros: I do not like discover cars.com. It’s supposed to be a filter to get the best deal. It should ask questions out front. Where do you want to drive? New Mexico and Colorado? Ace shouldn’t even come up as a possibility. Do you want unlimited mileage? Do you want economy mid size etc. Discover cars . Com filters nothing. It’s worthless.

Cons: WAY TOO EXPENSIVE AND MORE EXPENSIVE THAN MY ORIGINAL SIGNUP

Pros: Nothing

Cons: Spending 1.5 hours standing in line to pick up a car that I pre-booked and paid for is absolute insanity. Even after "checking in" it still took at least 20 more minutes waiting while "the car is being washed." At the return, we had to wait about 30 minutes for a ride to the airport. Never again.

Pros: Speedy return and checkout.

Cons: The friendly check-in agent suggested I opt for the return fuel charge because the rate was competitive with local rates. But the fuel charge rate on the contract was about triple the local rate. Glad I didn't take that option.

Cons: Pricing is kind of not as advertised - take that into account. You also can't take cars out of state - guy in front of me was surprised.

Cons: Didn't rent a car from Ace.

Pros: The extra effort during closing to ensure I received my car.

Cons: Drop-off location was not clearly indicated.

Pros: Nothing they are lieing crooks

Cons: Nothing fast talking used car salesman like experience Never again

Cons: Tank was not full. I returned it full.

Pros: Ace made the car rental process easy. The Agent we had when picking up the vehicle was awesome!! The only issue and a warning to others, if you need 4 wheel drive you will have to upgrade while you there in person it is not a website option. So although we thought our rental was set and fully paid for we ended up paying $200 more to get the 4wd we needed (this was not the $200 security fee, that was paid separate and refunded per the contract).

Cons: The Shuttle Service from the Airport to Rental Facility is a long wait. Other companies ran their shuttles 3 - 4 times over before one shuttle trip was donee by Ace.

Pros: Horrible, didn’t get a confirmation email. Had to rent a ridiculously overpriced vehicle somewhere else once we arrived for vacation because we were desperate.

Cons: The worst!

Cons: we were told upon signing up that the price would be $192. We prepaid that and upon picking up the car we were charged another $639. with a refund coming back within 5 days of around $150. We will never use you again and we will definitely tell our family and friends. ALL COSTS SHOULD BE UP FRONT.

Pros: Clean car in good condition, good price.

Cons: Slow service. Personnel are not friendly, don't seem interested in doing their jobs. Slow moving with long line at pick up. Toll road fee structure makes no sense.

Pros: It took over an hour to get setup with a car. The website said it was onsite yet it was 15 minutes away. Ace representative was dismissive of what we thought we were renting when we placed the reservation and we had to pay extra to get what it was we actually thought we were getting which was an AWD vehicle.

Cons: Drop off was extremely easy.

Cons: It took over an hour to get my car.

Pros: Not much.

Cons: Ridiculous wait time. Desk agents very inefficient

Pros: Return was quick

Cons: Long wait at airport. Had to pay extra to use toll.

Pros: Cheap

Cons: I reserved an entry level SUV. Was given neon green golf cart.

Pros: The man who checked us in was nice. But, it was all very confusing as the fees racked up to be much much more than anticipated

Cons: It was all way too expensive and got confusing. Also the woman who helped us bring it back was crabby and mean

Pros: I’m leaving 1 in all so I don’t help the aggregate score of this website with their BS measurements. The thing that matters most to me is price and how clear their communication is. Both of these things were awful, to the point where it feels like a predatory scam.

Cons: See above. There are no good things about this service.

Pros: Did not have to wait long for vehicle

Cons: They seemed to be lost

Pros: Less line on the front desk. Clean car.

Cons: None

Pros: Great people with an old-fashioned sense of service and humanity.

Cons: N/A

Cons: I was scammed and if I knew the total cost of renting the car would amount to over $400 including the $100 I paid up front, I would not have rented the car. I have rented from Hertz, Avis, and Alamo and none of these companies have ever scammed me like this. I will be giving those companies my business and will never return to Ace. I will also be sure to warn anyone I know about this company.

Pros: I need my refund.

Cons: I need my refund.

Cons: I wasn't given accurate information when I picked up my car: I was told I NEEDED a toll pass, even when I said I didn't need one last time, they told me I needed one otherwise I would be charged all of these extra fees. When I got to my families, they told me I did NOT need a toll pass, that not using a toll road is only an extra 5-10 minutes. I also pre-purchases up to a half tank of gas, and was told that I would only be charged for what it took to fill the vehicle upon return...

Pros: I came into ACE Rent a Car with a $265 voucher from Discover Cars, which was totally ignored, rendering Discover Cars a useless and mendacious and misleading operation.

Cons: ACE Rent a Car padded my rental agreement in their favor by charging me $55.96 for a Colorado Fastrack Pass for 4 days after I clearly told the agent I didn’t want or need a Fastrack Pass. I drove a total of 246 miles from Denver Airport to Vail and back and had NO USE for the pass. The agent knew my itinerary and my wishes and charged me anyway. You could say it’s my fault for signing the rental agreement without checking for the unnecessary charge, which I did. Still, a sad rip-off.

Pros: typical

Cons: was told vehicle could not leave colorado. after said it was "permitted" to go to Utah. This is BS

Pros: The check in line was short but the time with the agent was too long. Also felt like he was nickel and diming us.

Cons: Car was worn and dirty. Windshield cracked. Waited too long for bus driver to take us to airport. He was just standing there leaning against the wall.... for about 15 mins when we were in a hurry.

Cons: They told me I needed full coverage insurance for 120$ then charged me 356$ on my card in which I have disputed. I had insurance paid through Discover Cars but was told that wasn’t good enough.

Pros: Overall, great experience. Shuttle service to pick up car seemed to take longer than expected.

Pros: My helper was very friendly and pragmatic, with lots of good advice.

Pros: Unorganized, car was filthy.

Pros: The car we rented was a good one.

Cons: We had to pay an additional fee from what was agreed to in the online rental agreement.

Cons: Agents spending way too much time explaining insurance, tolls etc. meanwhile the wait gets longer & longer.

Pros: It took 2.5 hours waiting in line to get a car. It average 20 minutes per person for them to do their paperwork. With a blaring TV over the waiting line. It was hell, and I will never rent from Ace again.

Cons: That I was able to get out of the parking lot after being there for 3 1/2 hours.

Cons: They charged me for insurance after I specifically asked to remove it. Their manager refused to speak with me. They charged me over $400 over what the original price was supposed to be. They exhibited unethical business practice bordering on fraud.

Pros: Ace was fine but I couldn’t use the rental.

Cons: I hated that they restricted the car rental to in state Colorado only.

Pros: Professional yet friendly and helpful

Pros: The ACE agent politely explained to me that she could not complete my rental because I was traveling out of the state of Colorado!

Cons: The ACE agent located a nearby Car Rental that could fulfill my request.

Cons: I was given a vehicle through Ace, who forced me to sign a damage claim for hail damage at drop-off. They showed me spots they claimed were small dents, although even after they showed me the areas, I did not see any damage. They would not take me to the airport until after I signed a damage claim, despite not seeing any damage. What they claimed were small dents were very likely there before I rented the car, because it was too small for me to even notice, even in the "after" pictures.

Cons: Time spent in line.

Pros: The car was nice and clean when we got it. And the unlimited miles was nice.

Cons: Took forever to get the car, line moved SO slowly. The agent we had was kind of rude and didn’t even answer my questions correctly/basically dismissed me. I had to email the office to get the answer I needed later since the agent was unhelpful.

Pros: drop off very efficient

Cons: They said there we no compact cars, but only larger car, charged an extra 17.99 per day without clarification.

Pros: Shortline, courteous staff

Cons: Distance from Denver airport, hard to identify partner business shuttle service, no pre-6 am drop off without extra fee and inconvenience and security risk of dropping off at yet another 3rd party business

Pros: Flexibility and friendly staff

Cons: The shuttle service back to the airport was not predictable. Couldn't get information on how often the shuttles run and when the driver would be available to drive us back to the airport

Pros: All the above was the best car rental I have ever experienced!

Cons: NOTHING

Pros: Never got a car. Got robbed for $400

Cons: I didn’t even get the car I paid for!

Pros: This is the worst rental company I have ever used. Bait and switch on every level. One example: pre-paid for gas, was assured before leaving with the car that I didn't have to fill the tank when returning the car so I didn't. Then they charged me $9 per gallon to fill the tank despite having pre-paid for fuel. Do NOT believe the prices quoted online. Do NOT rent from this car if you plan to travel anywhere out of state. DO NOT USE THIS COMPANY. Never again. Worst rental experience ever, by far.

Cons: Horrible customer service. Flippant, dismissive. BAIT AND SWITCH.

Pros: Before we drove off the lot, the attendant noticed that one tire seemed low. They immediately switched us to another vehicle and within minutes we were on our way.

Cons: There always seem to be more forms and extra little state and local fees and taxes tacked on than you were expecting, but that seems to be the norm for most transactions like airline tickets, etc.

Cons: Hard up sell on the toll pass with wrong information provided by the agent.

Pros: Fast service

Cons: Lots of added fees that are not clear when booking including tolls and extra insurance fees.

Pros: Very fast.

Cons: Not very helpful at explaining charges, just kind of shrugged

Pros: Quick and straight forward.

Cons: no issues thus far with ACE, the third party relationship with Discover is horrible

Pros: Fast easy drop off.

Cons: Long time to pick up, additional fees not included in online price even with prepaid reservation

Pros: Nothing I couldn’t rent the car because Ace doesn’t except my chime visa credit card.

Cons: I haven’t received a refund for the inconvenience.

Pros: The agents were friendly and efficient.

Cons: Location was difficult to find. The use of "SUV" language to mislead people into thinking that they are getting a mountain worthy vehicle.The upgrade cost for a safe vehicle cost an additional $36/day. This is a systemic issue and am talking to others that have had a similar problem. Looks like a class action law suite in the making. We're collecting info on rental agencies that using this tactic to upcharge. I'll make sure to hang onto my receipt for future compensation.

Pros: Car was kind of dirty and smelled like cig smoke but other than that it worked fine

Pros: Scam. Change prices at the desk and tell you they dont have cars in your group so you must upgrade. Did not even apply my "voucher" so now I have to dispute the charge cus I paid discover cars and paid Ace. Will never use this again

Cons: Ace is a scam.

Pros: Customer service was awesome

Cons: I think I was overcharged for my rental

Pros: We got the car we requested.

Cons: The car wasn't clean on the outside. The windshields were filthy and the car next to us was even dirtier. The people renting the car next to us couldn't believe how dirty our cars were.

Pros: Absolutely nothing

Cons: Walked up to the desk with a confirmation number for a car that I paid $200 for. Guy at the desk told me that I need a 4WD car to go to breckenridge, saying that there was a massive snow storm over there and that the Toyota rav 4 (or similar) car I rented would not be able to drive there because the Toyota wasn’t 4WD. He then said that he would give us a 4WD and stated several times that he will give us a DISCOUNT and said the total price for the car will be $671 WITH THE DISCOUNT. Won’t fit mor

Pros: The service is what I disliked. Rude, discourteous and deceptive.

Pros: staff was nice ace is 4 star

Cons: they push to have pay tolls knowing they were out of service cheating big time

Pros: The counter person was generally helpful

Cons: I somehow signed up for insurance without knowing it. I didn’t want that and thought that was clear. It ended up costume double

Pros: Customer service was great!

Cons: There was not a sign at the Denver airport where Ace pick up is. Sign says, "other car rentals." Had to ask an airport employee. I noticed other customers that were looking for the Ace sign, too.

Cons: The upgrade was unnecessary even though I was told because of elevation I'd want something with more power. The price was not worth the Compass.

Pros: Shuttle from airport was great.

Cons: Nothing.

Cons: Dirty exterior

Pros: Agent Sky was awesome

Pros: Not much, employees seems well aware of the tactics being used to extract significantly higher fees then advertised or initially presented

Cons: Not much, location is horrible, up sale tactics are horrible.

Pros: Was fast & easy

Pros: Fernando went above and beyond for the level of customer service - He called me and delivered to me at the Airport the keys to my personal vehicle which were left in my rental vehicle - Outstanding job!!!

Cons: I walked in line for 20 minutes and there were only 2 people in front of me. And then I couldn’t even rent the car because as their rep stated, they are one of the only rental companies at Denver international that don’t allow their cars out of state.

Pros: I didn’t not enjoy the service of Ace Rental Car. Since when do you rent a car near a national airport that can cannot take it out of state? Only to then try and request a refund or some assign what options there are and get no help nor money back.

Cons: None

Pros: The agents stayed late and helped us upgrade to a more appropriate vehicle. They were amazing!

Cons: The rental location closes at 8pm. We landed in Denver around 7:20 and we're just lucky to catch the last shuttle. They need to be open at least until 10pm

Pros: nothing

Cons: too many gimmicks over charge for tolls junk cars and lies

Pros: Nice people and very quick at getting us out the door

Cons: Hard to find the shuttle bus pick up location. Needed to make a phone call to get explanation while at airport..kind of a hassle.

Pros: Nicest counter guy, Lorenzo. I was worried about using company I’d never heard of, but he put me at ease and cut me a deal

Cons: You need a bigger sign at the airport pickup aisle.

Pros: Not much. Would not recommend them.

Cons: The cars looked old. The car we requested was not available because they never carried that model. They did not offer a toll package. I contacted them once I realized how many toll booths were in Denver. Read the fine print and it states they can charge as high as $50 service charge per toll on top of the regular toll fee. When I contacted them they set me up with a toll package of an additional $70+. I had to take it since I did not know how many tolls we would be using.

Pros: Only the person checking the car back in at drop off was quick and friendly.

Cons: Horrible service at the pick up counter - tried to tell me sell me on multiple upgrades and extra costs. When I declined, they were extremely rude and unprofessional. They also charged me for being 15 minutes early. I asked the person checking out the car to document existing scratches and they wouldn't do it.

Pros: There were no crowd waiting for cars.

Cons: Car could have been a little cleaner.

Pros: Turn in process was very friendly and easy.

Cons: Over,ly aggressive staff on upsell. Borderline rude. And too many hidden fees

Pros: Generally fast efficient service with a good car.

Cons: The tricky way of getting me to purchase a full tank of gas when I knew I wouldn’t use but maybe 1/4 tank.

Pros: They helped me extend my rental without charging an excessive rate or hidden fees.

Cons: Just how expensive it is to rent a car in general, but that’s not their fault.