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Ace Rent a car at Denver Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: I was scammed and if I knew the total cost of renting the car would amount to over $400 including the $100 I paid up front, I would not have rented the car. I have rented from Hertz, Avis, and Alamo and none of these companies have ever scammed me like this. I will be giving those companies my business and will never return to Ace. I will also be sure to warn anyone I know about this company.
Pros: I need my refund.
Cons: I need my refund.
Cons: I wasn't given accurate information when I picked up my car: I was told I NEEDED a toll pass, even when I said I didn't need one last time, they told me I needed one otherwise I would be charged all of these extra fees. When I got to my families, they told me I did NOT need a toll pass, that not using a toll road is only an extra 5-10 minutes. I also pre-purchases up to a half tank of gas, and was told that I would only be charged for what it took to fill the vehicle upon return...
Pros: I came into ACE Rent a Car with a $265 voucher from Discover Cars, which was totally ignored, rendering Discover Cars a useless and mendacious and misleading operation.
Cons: ACE Rent a Car padded my rental agreement in their favor by charging me $55.96 for a Colorado Fastrack Pass for 4 days after I clearly told the agent I didn’t want or need a Fastrack Pass. I drove a total of 246 miles from Denver Airport to Vail and back and had NO USE for the pass. The agent knew my itinerary and my wishes and charged me anyway. You could say it’s my fault for signing the rental agreement without checking for the unnecessary charge, which I did. Still, a sad rip-off.
Cons: was told vehicle could not leave colorado. after said it was "permitted" to go to Utah. This is BS
Pros: The check in line was short but the time with the agent was too long. Also felt like he was nickel and diming us.
Cons: Car was worn and dirty. Windshield cracked. Waited too long for bus driver to take us to airport. He was just standing there leaning against the wall.... for about 15 mins when we were in a hurry.
Cons: They told me I needed full coverage insurance for 120$ then charged me 356$ on my card in which I have disputed. I had insurance paid through Discover Cars but was told that wasn’t good enough.
Pros: Overall, great experience. Shuttle service to pick up car seemed to take longer than expected.
Pros: My helper was very friendly and pragmatic, with lots of good advice.
Pros: Unorganized, car was filthy.
Pros: The car we rented was a good one.
Cons: We had to pay an additional fee from what was agreed to in the online rental agreement.
Cons: Agents spending way too much time explaining insurance, tolls etc. meanwhile the wait gets longer & longer.
Pros: It took 2.5 hours waiting in line to get a car. It average 20 minutes per person for them to do their paperwork. With a blaring TV over the waiting line. It was hell, and I will never rent from Ace again.
Cons: That I was able to get out of the parking lot after being there for 3 1/2 hours.
Cons: They charged me for insurance after I specifically asked to remove it. Their manager refused to speak with me. They charged me over $400 over what the original price was supposed to be. They exhibited unethical business practice bordering on fraud.
Pros: Ace was fine but I couldn’t use the rental.
Cons: I hated that they restricted the car rental to in state Colorado only.
Pros: Professional yet friendly and helpful
Pros: The ACE agent politely explained to me that she could not complete my rental because I was traveling out of the state of Colorado!
Cons: The ACE agent located a nearby Car Rental that could fulfill my request.
Cons: I was given a vehicle through Ace, who forced me to sign a damage claim for hail damage at drop-off. They showed me spots they claimed were small dents, although even after they showed me the areas, I did not see any damage. They would not take me to the airport until after I signed a damage claim, despite not seeing any damage. What they claimed were small dents were very likely there before I rented the car, because it was too small for me to even notice, even in the "after" pictures.
Cons: Time spent in line.
Pros: The car was nice and clean when we got it. And the unlimited miles was nice.
Cons: Took forever to get the car, line moved SO slowly. The agent we had was kind of rude and didn’t even answer my questions correctly/basically dismissed me. I had to email the office to get the answer I needed later since the agent was unhelpful.
Pros: drop off very efficient
Cons: They said there we no compact cars, but only larger car, charged an extra 17.99 per day without clarification.
Pros: Shortline, courteous staff
Cons: Distance from Denver airport, hard to identify partner business shuttle service, no pre-6 am drop off without extra fee and inconvenience and security risk of dropping off at yet another 3rd party business
Pros: Flexibility and friendly staff
Cons: The shuttle service back to the airport was not predictable. Couldn't get information on how often the shuttles run and when the driver would be available to drive us back to the airport
Pros: All the above was the best car rental I have ever experienced!
Pros: Never got a car. Got robbed for $400
Cons: I didn’t even get the car I paid for!
Pros: This is the worst rental company I have ever used. Bait and switch on every level. One example: pre-paid for gas, was assured before leaving with the car that I didn't have to fill the tank when returning the car so I didn't. Then they charged me $9 per gallon to fill the tank despite having pre-paid for fuel. Do NOT believe the prices quoted online. Do NOT rent from this car if you plan to travel anywhere out of state. DO NOT USE THIS COMPANY. Never again. Worst rental experience ever, by far.
Cons: Horrible customer service. Flippant, dismissive. BAIT AND SWITCH.
Pros: Before we drove off the lot, the attendant noticed that one tire seemed low. They immediately switched us to another vehicle and within minutes we were on our way.
Cons: There always seem to be more forms and extra little state and local fees and taxes tacked on than you were expecting, but that seems to be the norm for most transactions like airline tickets, etc.
Cons: Hard up sell on the toll pass with wrong information provided by the agent.
Pros: Fast service
Cons: Lots of added fees that are not clear when booking including tolls and extra insurance fees.
Pros: Very fast.
Cons: Not very helpful at explaining charges, just kind of shrugged
Pros: Quick and straight forward.
Cons: no issues thus far with ACE, the third party relationship with Discover is horrible
Pros: Fast easy drop off.
Cons: Long time to pick up, additional fees not included in online price even with prepaid reservation
Pros: Nothing I couldn’t rent the car because Ace doesn’t except my chime visa credit card.
Cons: I haven’t received a refund for the inconvenience.
Pros: The agents were friendly and efficient.
Cons: Location was difficult to find. The use of "SUV" language to mislead people into thinking that they are getting a mountain worthy vehicle.The upgrade cost for a safe vehicle cost an additional $36/day. This is a systemic issue and am talking to others that have had a similar problem. Looks like a class action law suite in the making. We're collecting info on rental agencies that using this tactic to upcharge. I'll make sure to hang onto my receipt for future compensation.
Pros: Car was kind of dirty and smelled like cig smoke but other than that it worked fine
Pros: Scam. Change prices at the desk and tell you they dont have cars in your group so you must upgrade. Did not even apply my "voucher" so now I have to dispute the charge cus I paid discover cars and paid Ace. Will never use this again
Cons: Ace is a scam.
Pros: Customer service was awesome
Cons: I think I was overcharged for my rental
Pros: We got the car we requested.
Cons: The car wasn't clean on the outside. The windshields were filthy and the car next to us was even dirtier. The people renting the car next to us couldn't believe how dirty our cars were.
Pros: Absolutely nothing
Cons: Walked up to the desk with a confirmation number for a car that I paid $200 for. Guy at the desk told me that I need a 4WD car to go to breckenridge, saying that there was a massive snow storm over there and that the Toyota rav 4 (or similar) car I rented would not be able to drive there because the Toyota wasn’t 4WD. He then said that he would give us a 4WD and stated several times that he will give us a DISCOUNT and said the total price for the car will be $671 WITH THE DISCOUNT. Won’t fit mor
Pros: The service is what I disliked. Rude, discourteous and deceptive.
Pros: staff was nice ace is 4 star
Cons: they push to have pay tolls knowing they were out of service cheating big time
Pros: The counter person was generally helpful
Cons: I somehow signed up for insurance without knowing it. I didn’t want that and thought that was clear. It ended up costume double
Pros: Customer service was great!
Cons: There was not a sign at the Denver airport where Ace pick up is. Sign says, "other car rentals." Had to ask an airport employee. I noticed other customers that were looking for the Ace sign, too.
Cons: The upgrade was unnecessary even though I was told because of elevation I'd want something with more power. The price was not worth the Compass.
Pros: Shuttle from airport was great.
Cons: Dirty exterior
Pros: Agent Sky was awesome
Pros: Not much, employees seems well aware of the tactics being used to extract significantly higher fees then advertised or initially presented
Cons: Not much, location is horrible, up sale tactics are horrible.
Pros: Was fast & easy
Pros: Fernando went above and beyond for the level of customer service - He called me and delivered to me at the Airport the keys to my personal vehicle which were left in my rental vehicle - Outstanding job!!!
Cons: I walked in line for 20 minutes and there were only 2 people in front of me. And then I couldn’t even rent the car because as their rep stated, they are one of the only rental companies at Denver international that don’t allow their cars out of state.
Pros: I didn’t not enjoy the service of Ace Rental Car. Since when do you rent a car near a national airport that can cannot take it out of state? Only to then try and request a refund or some assign what options there are and get no help nor money back.
Pros: The agents stayed late and helped us upgrade to a more appropriate vehicle. They were amazing!
Cons: The rental location closes at 8pm. We landed in Denver around 7:20 and we're just lucky to catch the last shuttle. They need to be open at least until 10pm
Cons: too many gimmicks over charge for tolls junk cars and lies
Pros: Nice people and very quick at getting us out the door
Cons: Hard to find the shuttle bus pick up location. Needed to make a phone call to get explanation while at airport..kind of a hassle.
Pros: Nicest counter guy, Lorenzo. I was worried about using company I’d never heard of, but he put me at ease and cut me a deal
Cons: You need a bigger sign at the airport pickup aisle.
Pros: Not much. Would not recommend them.
Cons: The cars looked old. The car we requested was not available because they never carried that model. They did not offer a toll package. I contacted them once I realized how many toll booths were in Denver. Read the fine print and it states they can charge as high as $50 service charge per toll on top of the regular toll fee. When I contacted them they set me up with a toll package of an additional $70+. I had to take it since I did not know how many tolls we would be using.
Pros: Only the person checking the car back in at drop off was quick and friendly.
Cons: Horrible service at the pick up counter - tried to tell me sell me on multiple upgrades and extra costs. When I declined, they were extremely rude and unprofessional. They also charged me for being 15 minutes early. I asked the person checking out the car to document existing scratches and they wouldn't do it.
Pros: There were no crowd waiting for cars.
Cons: Car could have been a little cleaner.
Pros: Turn in process was very friendly and easy.
Cons: Over,ly aggressive staff on upsell. Borderline rude. And too many hidden fees
Pros: Generally fast efficient service with a good car.
Cons: The tricky way of getting me to purchase a full tank of gas when I knew I wouldn’t use but maybe 1/4 tank.
Pros: They helped me extend my rental without charging an excessive rate or hidden fees.
Cons: Just how expensive it is to rent a car in general, but that’s not their fault.