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Ace Rent a car at Denver Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: I was scammed and if I knew the total cost of renting the car would amount to over $400 including the $100 I paid up front, I would not have rented the car. I have rented from Hertz, Avis, and Alamo and none of these companies have ever scammed me like this. I will be giving those companies my business and will never return to Ace. I will also be sure to warn anyone I know about this company.
Pros: I need my refund.
Cons: I need my refund.
Cons: I wasn't given accurate information when I picked up my car: I was told I NEEDED a toll pass, even when I said I didn't need one last time, they told me I needed one otherwise I would be charged all of these extra fees. When I got to my families, they told me I did NOT need a toll pass, that not using a toll road is only an extra 5-10 minutes. I also pre-purchases up to a half tank of gas, and was told that I would only be charged for what it took to fill the vehicle upon return...
Pros: I came into ACE Rent a Car with a $265 voucher from Discover Cars, which was totally ignored, rendering Discover Cars a useless and mendacious and misleading operation.
Cons: ACE Rent a Car padded my rental agreement in their favor by charging me $55.96 for a Colorado Fastrack Pass for 4 days after I clearly told the agent I didn’t want or need a Fastrack Pass. I drove a total of 246 miles from Denver Airport to Vail and back and had NO USE for the pass. The agent knew my itinerary and my wishes and charged me anyway. You could say it’s my fault for signing the rental agreement without checking for the unnecessary charge, which I did. Still, a sad rip-off.
Pros: typical
Cons: was told vehicle could not leave colorado. after said it was "permitted" to go to Utah. This is BS
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, ID card, credit card on a main drivers name, proof of insurance that covers the rental vehicle for damage and liability.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, ID card, credit card on a main drivers name, proof of home address (e.g. Utility bill), proof of insurance that covers the rental vehicle for damage and liability.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Pick-up & Drop-off
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