Chicago O'Hare Airport (ORD), Chicago, USA - Illinois
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Driver's country of residence is United States of America (USA) and age is 30-65
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Routes Car Rental at Chicago O’Hare Airport

3901 Mannheim Rd, IL 60176
001 844 377 9987 / 001 847 671 4000
Pick-up instructions
Upon arrival at O'Hare airport, proceed to the upper level roadway (ticketing level) look for signage to airport transit. Board on train to MMF (same as car rental center and lot F).When you arrive at the MMF building please proceed downstairs following signs for south parking F and buses and call us at 001 8 476 714 000 to request a pick up. Routes Car Rental/airport parking shuttle will pick you up outside of bay 1 (in front of door 1).
Drop-off instructions
Please clarify drop off instructions with the supplier.
Business hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)
Kia Seltos
July 8, 2024

Pros: Great service! Great customer service. Fast communication methods

Cons: Distance from the airport is a little longer than expected.

United States of America (USA)
Nissan Rogue
June 4, 2024

Pros: Dropped us at the correct airline after turning in the car.

Cons: Seems like a scam to sell your coverage if I didn't have my insurance card.

United States of America (USA)
Nissan Rogue
May 29, 2024

Pros: The price

Cons: The car wasn’t in a great condition and the pick up location is inconvenient

United States of America (USA)
Kia Seltos
May 23, 2024

Pros: Shuttle driver was great. The vehicle was clean and in good condition. The cost to rent the vehicle was a value.

Cons: I wish the desk representative was more friendly.

United States of America (USA)
Kia Forte
May 21, 2024

Pros: Nothing!

Cons: Rude people, bad location, worse car.

United States of America (USA)
Nissan Rogue
May 20, 2024

Cons: No out of state driving. Car’s odometer didn’t work.

United States of America (USA)
Nissan Rogue
May 7, 2024

Pros: Quick and efficient

Cons: Improve communication about hidden fees (out of state travel and tolls) and directions to Routes from Airport.

Canada
Kia Seltos
April 19, 2024

Pros: This agency is a scam artist.

Cons: The agents, which are not to blame for the scam. This car company uses, tried to be helpful.

United States of America (USA)
Jeep Wrangler
April 1, 2024

Pros: The car

Cons: Took to long to pick up, and lots of hidden fees.

United States of America (USA)
Jeep Wrangler
March 20, 2024

Pros: Pick-up and drop offs were expedient.

Cons: The jeep had over 70k miles and a couple indicator messages came up regarding service issues. The tires were very low tread. For the value price, I expect these kind of things, but thought you should know.

Canada
Dodge Durango
March 20, 2024

Pros: All the above

Cons: Should have let customer know of the hidden costs up front. It would not have deterred from renting and would have been better to know

United States of America (USA)
Nissan Rogue
December 18, 2023

Cons: I made an error when i booked and set my return time 1 hour later than my pick up time and was charged for an extra day. When I tried to fix this they werent helpful and didnt reverse the charges for the additional day.

United States of America (USA)
Ford F-150
December 14, 2023

Pros: quick and efficient

Cons: it's a bit cumbersome to get there

United States of America (USA)
Kia Forte
September 19, 2023

Pros: Service was good and speedy, they were transparent about everything, I never had to wait for service (part of that was luck with no lines, but they had several people working so I'm sure it wouldn't have been a long wait otherwise), the shuttle was timely in my experiences, the directions were transparent about how to get to the shuttle, car was in great condition and was what I expected

Cons: Nothing. While it stinks that it's offsite, it is great that they have the shuttles and are transparent about how to get to them, so I can't complain about that

United States of America (USA)
Ford F-150
September 18, 2023

Pros: Quick service - had my rental car within 5 minutes of me going to the desk. When I returned the car, the rep was awesome and let me know that the fuel is not what it should be and we would charge, unless I went and filled up a little more gas. I did took a quick 10 minute trip to fill up gas and would up saving me about $30!

United States of America (USA)
Jeep Wrangler
September 16, 2023

Pros: Great location and great service.

Cons: N/A

United States of America (USA)
Nissan Rogue
September 11, 2023

Pros: worst experience with Routes in my whole life dealing with car rentals.

Cons: They were rude. Not happy for booking through discover rentals. Refused to give me car for not having a return air ticket. I told them clearly that I didn't see about the having return air ticket on discover rentals.

United States of America (USA)
Nissan Rogue
September 11, 2023

Pros: Did not receive any service! I canceled in plenty of time but the charged my credit card and will not refund my money!

United States of America (USA)
Kia Forte
September 6, 2023

Pros: Young lady over there, she got rude behavior to us , she can could be polite , if she doesn’t like her job , you need to talk with her for motivation , also we waited too much in airport and shuttle instructions not enough, you need to put sign something

Cons: Young lady over there, she got rude behavior to us , she can could be polite , if she doesn’t like her job , you need to talk with her for motivation , also we waited too much in airport and shuttle instructions not enough, you need to put sign something

United States of America (USA)
Kia Forte
September 6, 2023

Pros: Smooth transaction

Cons: Desk representative be more courteous

United States of America (USA)
Nissan Rogue
August 30, 2023

Pros: New cars

Cons: the people at the desk are not friendly and uncooperative, especially the hispanic guy, very poor customer service.

United States of America (USA)
Nissan Rogue
August 30, 2023

Pros: Process was efficient and car was very clean

Cons: Only one agent was checking out customers.

United States of America (USA)
Ford F-150
August 27, 2023

Cons: The rep did there job but honestly it felt aggressive with all the photo of car, lecture about ez pass, traffic tickets, I own and drive way nice cars than are on your lot and I felt like you treated us like a criminal who was going to destroy your car. The other car we have rented seemed much easier.

United States of America (USA)
Nissan Rogue
August 27, 2023

Cons: The guy who checked us in was also really rude to the other folks checking in. The lady was getting defensive. I almost told him I am sorry you had a bad day. It was clear the 3 men working at the desk were not happy with their jobs. We were told the Jeep was all they had available for rental. Although it ended up being a nice and clean vehicle, it was noisy and the only way to get navigation was by plugging in my phone to the car.

United States of America (USA)
Dodge Durango
August 23, 2023

Pros: Great customer service.

Cons: Vehicle on the outside was not clean.

Canada
Kia Sorento
August 21, 2023

Pros: Nice front desk, and good car rental experience.

Cons: This is the first place where I had to show my local car insurance policy plan. Most other countries have not had that as a requirement, so making it very well-known before getting to the pickup would have been useful. Also, the instructions on how to get to the Chicago Routes was out of date and sent us in the wrong areas (info was sent via Bookking.Com). Please update this! It talks about going to get picked up by a shuttle when you arrive, but that is not the case.

United States of America (USA)
Nissan Rogue
August 21, 2023

Pros: car was clean and in decent shape

Cons: Desk clerk's performance and lack of customer service attitude.

United States of America (USA)
Dodge Durango
August 19, 2023

Pros: price

Cons: cleanliness

United States of America (USA)
Dodge Durango
August 7, 2023

Cons: The employee who first tried to help us out with our rental process did not seem very nice when helping us out. Not at all engaged. When we got our vehicle, the vehicle had all types of defects to it. On top of scratches and some damage on the outside, the inside of the vehicle was (respectfully) pretty filthy. There was trash trapped in the buckles of where the seat belts click and snap together. Small pieces of trash on the car floors. The car's tire pressure never turned off. I could say more

United States of America (USA)
Ford F-150
August 5, 2023

Pros: High end cars

Cons: picking up the car was somewhat confusing getting from the airport.

United States of America (USA)
Dodge RAM 1500
August 1, 2023

Pros: very quick, efficient and reasonably priced. Also I got the car I rented and not a substitute.

Cons: As a first time customer I was worried about the extra time needed and how to get to the rental site since it is not co-located with the other rental agencies. Ultimately it was very easy and not too time consuming, rather it was just the unknown as a first time renter.

United States of America (USA)
Kia Forte
August 1, 2023

Cons: Told me that I couldnt have a car rental for greater than 14 days despite the fact that I confirmed a 15 day rental

United States of America (USA)
Nissan Rogue
July 31, 2023

Pros: Car served us well and was clean and in good working condition. Complaint: The instructions for getting to Routes from ORD was completely crap. It took me 2 hours from the time I got off the plane to get my car because the instructions led me astray.

Cons: More specifically, the instructions said to wait outside a particular door for a shuttle. There are 3 separate curbs at that door. There was no signage anywhere for shuttle pickups. I wandered around for 15 minutes, trying to figure out where to meet the shuttle. Finally abandoned that futile plan and went inside and took the train to the car rental building. Still no agency! Instructions said to call a number (rang 50x to no avail) and someone would come to door 3 to pick me up. No answer!

United States of America (USA)
Kia Forte
July 30, 2023

Pros: Car was in good condition

Cons: The waits for pick up and drop off was ENORMOUS

United States of America (USA)
Nissan Rogue
July 30, 2023

Pros: Used to love this place until the worker stole my fanny pack.

Cons: The worker who cleaned or checked out the vehicle stole my fanny pack. I took it off and put it on the backseat floor out of habit when I got in. I called a half hour after I dropped the vehicle off and poof, it was not found. I hope the $40, gray comb and chapstick was worth it. You win!

United States of America (USA)
Kia Forte
July 29, 2023

Pros: Cheap

Cons: Required proof of insurance and if not, required to take their insurance- money grab

United States of America (USA)
Kia Forte
July 19, 2023

Pros: Price

Cons: 1. Information I provided when reserving online I had to present again at the rental center 2. Bait and switch: I reserved a specific type of car and got stuck with a Jeep that was uncomfortable and difficult to drive.

United States of America (USA)
Nissan Rogue
July 16, 2023

Pros: At the drop off, the shuttle waited for me to check out before leaving, which I appreciated

Cons: Lady at counter incredibly rude. Also the additional fee for toll (vs finding routes that avoid toll) is criminal.

United States of America (USA)
Nissan Rogue
July 10, 2023

Pros: Nothing

Cons: They scammed me

United States of America (USA)
Jeep Gladiator
June 30, 2023

Cons: Didn't seem overly eager to assist me this time. Not usual for your staff.

United States of America (USA)
Nissan Rogue
June 28, 2023

Pros: The rental process was as expected. No funky, new-fangled ways if doing things that don't make sense.

Cons: The shuttle bus location at O'Hare wasn't straightforward to find. I had to ask a bunch of people on the way there for directions.

United States of America (USA)
Nissan Rogue
June 28, 2023

Pros: Please clip and drop off we’re easy.

United States of America (USA)
Honda Civic
February 24, 2023

Pros: The agents were very attentive and friendly

United States of America (USA)
Jeep Gladiator
February 19, 2023

Pros: Great car great price.

Cons: The email didn't say that I needed to find a van with the logo Routes on it to get to the rental car bldg. The transport van to get there was small and not very nice.( The one that took us back to the airport was really nice. )

United States of America (USA)
Kia Sorento
February 3, 2023

Pros: Felt like it offered considerable savings over the more popular rental agencies. I was told that it would be mandatory to add $14/day for insurance once I was at the counter.

Cons: Getting to Routes was logistically difficult. Once I got in to O'Hare, having to get the additional shuttle from Rental Center was confusing.

United Kingdom
GMC Sierra
January 19, 2023

Pros: Great service but arrived a bit early for pick up because plane landed earlier and they made me wait an hour or pay for additional day, that was very disaapointing but I would still recommend them for sure

Ecuador
Kia Sorento
January 4, 2023

Pros: Poor and never use routes cars. And diacover cars

Cons: Force to buy insurance and make a complicated and force to buy insurance.

Malaysia
Dodge Durango
December 26, 2022

Pros: The agent are not friendly and not informative enough

United States of America (USA)
Dodge Grand Caravan
December 1, 2022

Cons: We were at Ohare and the recorded message for evening renters told us to take a white bus to the rental car location...then another shuttle to Routes. The recording was inaccurate...we had to take the train to the rental car after standing outside waiting for the bus for half an hour. Once we got on the train, we waited for a shuttle....finally it came but it was a minivan and there were 10 of us waiting. We let the other family go first..and had to wait another half hour for the next shuttl

Canada
Kia Sorento
November 16, 2022

Pros: Route is horrible. I will never never never rent from it again. They are a scam.

Cons: I will definitely not rent from Route again. I rented a Kia Sorento SUY but when I checked in they said that no car was available. But if I pay $10 more then I would get a SUV They gave me a 2020 Jeep Wranger with 40000 miles. I think this is a scam. The car that was given to me needs wheel alignment as it was wavering when being driven. The car was dirty and smelly. I was asked to sign an inspection report before I can even see the vehicle. And then I was forced to buy additional insurance.

United States of America (USA)
Kia Sorento
October 19, 2022

Pros: The price and the man that helped me was friendly

Cons: That he wouldn't communicate with discover on my behalf for a partial refund

United States of America (USA)
Toyota Corolla
October 7, 2022

Pros: It was not busy. Fast service.

Cons: You needed two transfers to reach the of campus facility. There was only one option for a car choice by the time we got there. The car we reserved was gone.

United States of America (USA)
Kia Sorento
October 7, 2022

Pros: It was a great value. We got a small SUV for less than I would’ve paid for an economy car with Enterprise.

Cons: We had warning lights for the oil and the tires on when we picked up the car. Because we need to get going, we couldn’t stay to take care of these things and so just continued on hoping all would be OK.

United States of America (USA)
Kia Sorento
October 5, 2022

Pros: I liked the low price

Cons: The representative was deceiving by telling me I would not be charged for a second driver. I was charged 37.50. Representative name Reiju.

United States of America (USA)
Kia Sorento
September 26, 2022

Cons: They wouldn't acknowledge the insurance I paid to Discovery for this rental. I had to show my own personal vehicle insurance in order to rent, or pay for theirs.

United States of America (USA)
Kia Sorento
September 7, 2022

Cons: Pick up time waiting for shuttle at OHare

United States of America (USA)
Kia Sorento
September 4, 2022

Pros: Shuttle took us directly to airport. Service desk people were friendly.

Cons: It takes a few days to get your deposit back.

United States of America (USA)
Kia Sorento
August 29, 2022

Cons: The rental car agency did not hold my reservation when my plane was late and I did not get a rental car. Then, Discover Cars refused to give me a refund based on their policy of a non-refundable fee. No person should rent from Discover Cars.

United States of America (USA)
Kia Sorento
August 5, 2022

Pros: The car was ready when we arrived. Note: after we departed the rental car location, we realized that the passenger side sun visor was broken. And along our trip, when we went to use the windshield washer fluid, the reservoir was almost completely empty, so we had to buy fluid at a gas station to refill the reservoir

Cons: Our interaction with the "customer representative", by the name of Nyla Hudson (if that is her real name since she didn't show us her ID), was the WORST customer service experience we have EVER had. She was completely rude, never made eye contact with us, slurred her words as she rushed through all of the "fine print" details of the rental. She acted as if we were bothering her, and gave us attitude when we simply asked a couple of questions. She DOES NOT belong in customer service!!!

United States of America (USA)
Kia Sorento
August 3, 2022

Pros: The car was nice.

Cons: The instructions to get to the rental counter from the airport were wrong and it took a long time to actually get there. Once arrived, the staff were slow and the line took 25 minutes despite being 4th in line

United States of America (USA)
Toyota Corolla
July 27, 2022

Pros: I will never recommend anybody, car was in bad shape, the windshield was not working

United States of America (USA)
Chevrolet Suburban
July 16, 2022

Pros: the shuttle to and from the airport. Although DiscoverCars instruction for getting picked up are incorrect.

Cons: Service people were rude, we did not get a combarable rental to the one we had reserved.

United States of America (USA)
Kia Sorento
June 23, 2022

Pros: The vehicle we rented was new, very clean and we enjoyed it. The price was great, and the service was fine. Check in was a lot easier than check out, but that was OK.

Cons: The directions to get to the off-airport location were DEAD WRONG and need to be updated. We fumbled around at the airport for a long time and made a couple of calls to the company in order to figure out where we needed to go. Not everyone travels through O'Hare regularly and the directions were outdated. You do not get to the off-site companies in the same way you used to.

United States of America (USA)
Kia Sorento
May 31, 2022

Pros: Shuttle drivers were very nice. Shuttle was clean and comfortable.

Cons: Directions to get from the airport to the facility were outdated and difficult to follow.

United States of America (USA)
Nissan Rogue
May 10, 2022

Pros: price and types of cars

Cons: the set up at ORD was awkward and timely. Not Routes fault though

United States of America (USA)
Nissan Rogue
March 3, 2022

Pros: all

Cons: I received the car with 3/4 fuel and returned with full, no credit was given :(

United States of America (USA)
Nissan Rogue
March 2, 2022

Pros: The service man Juan in Chicago

United States of America (USA)
Nissan Rogue
March 1, 2022

Pros: Ease of use

Cons: na

United States of America (USA)
Dodge Durango
January 25, 2022

Pros: Vehicle started up and was a very unique selection as it had red interior. Vehicle had upgrades such as all around sensors and rear cameras.

Cons: Due to the snow, front windshield had a lot of streaks.

United States of America (USA)
Nissan Rogue
January 13, 2022

Pros: reasonable price

Cons: poor service provided for customers to return to airport terminal. very long wait

United States of America (USA)
Nissan Rogue
December 31, 2021

Pros: Easy and quick

United States of America (USA)
Nissan Rogue
December 30, 2021

Pros: Nothing. Service was terrible, credit-card-only policy at the desk was not stated prior, and they were very unhelpful in finding us a solution. They told us to "go where debit is accepted". She also said we could use our prepaid rental reservation at the main rental car location near O'Hare, which was not true as Routes does not even have a desk there. We were unable to get a refund because of our wasted time that put us past the scheduled car pickup time. Absolutely useless.

Cons: Everything. It was a terrible experience.

United States of America (USA)
Nissan Rogue
December 30, 2021

Pros: Nothing scammers

Cons: Thieves

United States of America (USA)
Nissan Rogue
December 29, 2021

Pros: Nothing, it was a bad experience

Cons: You required far too much information at rental pickup, your location is terribly far away, the confirmation email had inaccurate information about the shuttle location, you didn't have a car available that was even close to what I rented and prepaid for

United States of America (USA)
Nissan Rogue
December 15, 2021

Pros: Price

Cons: Having to take a second shuttle to get to the pickup location and requiring insurance during pickup. Both of these were not communicated ahead of time. It also took very long to get signed in to get the car. All this was not expected and added travel time that I had not anticipated.

United States of America (USA)
Nissan Rogue
December 11, 2021

Pros: Nothing.

Cons: Hidden fees.

United States of America (USA)
Nissan Rogue
December 10, 2021

Pros: I forgot her name, but the representative that served me when I picked up and dropped off the car was phenomenal. She embodied excellent customer service. I also interacted with a gentlemen. He also brought joy to the experience.

United States of America (USA)
Nissan Rogue
November 17, 2021

Pros: service agent was helpful telling us about red light cameras and traffic laws that we needed to be aware of

United States of America (USA)
Nissan Rogue
November 16, 2021

Pros: I liked the employees, and the shuttle pickup from Routes to the airport.

Cons: I didn't like having to go to the rental car area from the airport, then call another shuttle to get to Route. The car I was given was functioning ok, but it had been damaged, with paint scraped off (scraped with a key?) and several dings. I believe the windshield had a small crack from a stone when I picked up the car, but it was so small I didn't see it when I assessed damage to the car when I first picked it up. I was charged for that damage.

United States of America (USA)
Nissan Rogue
November 15, 2021

Cons: Waited over 30 minutes for shuttle pickup to go to rental agency

United States of America (USA)
Nissan Rogue
November 12, 2021

Pros: Never again

Cons: Never again

United States of America (USA)
Nissan Rogue
November 6, 2021

Cons: This place is a total scam. They did not give me a car. I had to go to Avis to rent a car because this company would not provide the car I rented.

United States of America (USA)
Toyota Corolla
November 5, 2021

Pros: The car had a bad smoking smell

United States of America (USA)
Toyota Corolla
October 31, 2021

Pros: Good price and easy return.

Cons: Difficult and time consuming pickup and insufficient review of car by agent before leaving car rental agency.

United States of America (USA)
Nissan Rogue
October 28, 2021

Pros: Nothing

Cons: Poor service. Asking for documents never mentioned in the contract. Forcing me to buy insurance.

United States of America (USA)
Nissan Rogue
October 27, 2021

Pros: Service was fast and there was always someone present to take the call.

Cons: Representative did not seem to be interested in helping with flat tire. They kept telling me to google and find the road side assistance despite me willing to pay. They told me to replace the tire and deal with insurance directly rather than help with car swap and tire replacement. In terms of cleanliness, cabin was clean in general but when I was pulling the spare wheel, I found chicken bones and other trash in the spare wheel area.

United States of America (USA)
Nissan Rogue
October 25, 2021

Pros: Nothing

Cons: They told us we needed a return flight and were incredibly rude about it. When we offered to book one on the spot they told us that wouldn't work. They were totally uninterested in helping out.

United States of America (USA)
Kia Forte
October 22, 2021

Pros: Nothing. Worst place ever to rent a car. Never renting a car from them again.

Cons: I didn’t like anything about them

United States of America (USA)
Nissan Rogue
October 20, 2021

Pros: Good price, good service

Cons: OHare airport transportation to the rental center

United States of America (USA)
Dodge Durango
October 15, 2021

Pros: Excellent vehicle at a great price. Quick, friendly service.

Cons: Having to take an additional shuttle to get there (although the process of doing so was smooth). Vehicle had a turn signal bulb out when we picked it up.

United States of America (USA)
Kia Forte
September 9, 2021

Pros: I didn’t get my rental but the representative was quick and polite.

Cons: They didn’t give an alternate option due to me losing my credit card. But that’s not their fault.

United States of America (USA)
Dodge Durango
September 6, 2021

Pros: Terrible service. Ridiculous rules (we only needed a car for part of our trip so we didn’t get given the car).

United States of America (USA)
Dodge Durango
August 30, 2021

Cons: Hidden fees, seemed like a scam and weren't straightforward. Charged once to rent the car and then charged essentially the same amount again to "directly pay them".

United States of America (USA)
Nissan Rogue
August 30, 2021

Pros: That I will never have to deal with you again.

Cons: Everything.

United States of America (USA)
Dodge Durango
August 24, 2021

Cons: VERY slow shuttle service. Waited 45 min for the shuttle That was supposed to come every 15 min.

United States of America (USA)
Nissan Rogue
August 16, 2021

Pros: They are professional and courteous

Cons: When I returned the car, one driver was on brake and one was at the airport so had to wait 20 minutes for the shuttle to the airport. the staff there is so professional and nice, the cars are clean, I will rent from them again.

United States of America (USA)
Dodge Durango
August 3, 2021

Pros: No help at all, couldn’t even get me a phone number to contact customer service.

Cons: Horrible experience, and they will take your money and give you nothing in return.

United States of America (USA)
Nissan Rogue
July 26, 2021

Pros: Excellent job all around. Friendly service, efficient getting the job done.

Cons: Nothing. Can't think of a single thing.

United States of America (USA)
Kia Forte
July 14, 2021

Pros: Shuttle bus. Type of rental car.

Cons: A lot of restrictions like credit card only, tolls and insurance. Service was extremely slow as well, both pickup and return. Rental car lot was also very far from the airport.

United States of America (USA)
Toyota Corolla
July 12, 2021

Pros: Great customer service

Cons: n/a

United States of America (USA)
Nissan Rogue
July 11, 2021

Pros: Got a nice upgrade to a Jeep. Rep was helpful

Cons: Service was good but somehow feel like the whole experience was not on par with other big rental agencies like Enterprise

United States of America (USA)
Kia Forte
July 8, 2021

Cons: Hidden costs! I'm still waiting for my security deposit.

United States of America (USA)
Dodge Durango
July 3, 2021

Pros: Nothing.

Cons: It’s 2021. The fact that they wouldn’t accept debit or cash for a deposit on a PREPAID IN FULL car is ridiculous!

United States of America (USA)
Dodge Durango
June 23, 2021

Pros: overall value for money

Cons: Time spent to pick up/drop up the car

United States of America (USA)
Nissan Rogue
June 20, 2021

Pros: I didn't have the car waiting for me. The rental company didn't honor the rental agreement and you guys don't provide the support that you have promised. Horrible experience

United States of America (USA)
Nissan Rogue
June 15, 2021

Pros: It was cheaper than most.

Cons: Hidden fees. Distance from airport.

United States of America (USA)
Nissan Rogue
June 2, 2021

Cons: Would not rent car to me cause I was an Illinois resident. Did not see that in the fine print! They told me they do not rent to Wisconsin, Illinois, or Indiana residents. I pre paid and no refund as of yet!! Very disappointed

United States of America (USA)
Nissan Rogue
May 20, 2021

Pros: cost

Cons: We rented a SUV (Rouge) and the agent told us we were getting a jeep wrangler, not a SUV type jeep cherokee. My wife pointed this out and the agent just said "that's all we have." He should have offered alternatives or said the SUV is just pulling in, it will be 15 minutes to get it ready for you or something like that, but he was abrupt. The jeep was hard to get in and out of and as we did mostly highway driving, it was a rough loud ride.

United States of America (USA)
Nissan Rogue
May 14, 2021

Pros: Professional and knowlegable and helpful

Cons: Difficult to access.

United States of America (USA)
Jeep Wrangler
May 9, 2021

Pros: nothing took my own uber and paid $27.5 because it would take me another 45 mints to get my card

Cons: they put you to the corner to pay them dally lability even if you have it on the card without supplying you car lability, they are scammers

United States of America (USA)
Nissan Rogue
May 7, 2021

Pros: I did not get the GPS I paid for, but the rental car was great.

Cons: They were very slow, argumentative and unpleasant.

United States of America (USA)
Nissan Rogue
April 28, 2021

Pros: the price.

Cons: the service, the agents, the shuttle.

United States of America (USA)
Nissan Rogue
April 23, 2021

Pros: Nothing

Cons: Terrible customer service

United States of America (USA)
Dodge Durango
April 22, 2021

Pros: Overall the service was good but they were very busy so if you are person who likes that extra attention you may not like it.

Cons: The drop off was one of my concerns because there were some things I overlooked when renting but it seemed to me that they weren't to worried unless it was something very obvious. Overall good experience.

United States of America (USA)
Nissan Rogue
April 21, 2021

Pros: I didn’t get the car. Service is terrible.

United States of America (USA)
Nissan Rogue
April 20, 2021

Cons: Lack of small car options, time it took to get a shuttle to the car rental location.

United States of America (USA)
Nissan Rogue
April 18, 2021

Pros: Great price, friendly service. Answered all of my questions

Cons: Tryin to get there from the airport. You first have to try and figure out how to find the shuttle at Ohare to get to the rental cars. It wasn't very easy.The shuttle takes you to a building with all of the rental car agencies- well most of them. After you walk the entire building you will find that Routes is not there and then you will need to get another shuttle to Routes which is not at the airport. Its probably not a big deal if you know Ohare airport. I didnt!

United States of America (USA)
Nissan Rogue
April 16, 2021

Pros: Fast and friendly

Cons: Rental site not on airport car rental property

United States of America (USA)
Dodge Durango
April 14, 2021

Pros: Cheap Rates

Cons: Needed credit card to pick up rental even though I prepaid and the did not issue a refund. Robbed me blind.

United States of America (USA)
Nissan Rogue
April 12, 2021

Pros: Nothing.

Cons: Everything. The man at the desk had his mask off, husky white male. The woman was rude as ever.

United States of America (USA)
Kia Forte
April 8, 2021

Pros: The return was fine but the beginning completely overshadowed the return experience.

United States of America (USA)
Dodge Durango
April 8, 2021

Cons: It seemed like a good deal until I wasn't able to get my car or get a refund because of stipulations hidden in the Terms & Conditions: I didn't know I had to have a flight booked to get a car, only that I had to be an out-of-state resident

United States of America (USA)
Dodge Durango
April 1, 2021

Pros: the shuttle drivers were friendly

Cons: I was surprised that we had to take an additional shuttle, but that was on me for not reading the agreement. Is it possible to put up a sign with the phone number addressing this in the rental terminal? I was worried (at first) that I had rented the car offsite and had to get there myself. Otherwise, it was a pleasant experience.

United States of America (USA)
Jeep Wrangler
April 1, 2021

Cons: I had to wait an extra 30 minutes to get picked up by the shuttle because the one I originally was going to get on, left without me.

United States of America (USA)
Nissan Rogue
March 22, 2021

Pros: easy pickup and drop off, helpful agents and awesome service

United States of America (USA)
Jeep Wrangler
March 15, 2021

Pros: The gentleman at the desk for pick up was extremely courteous. It was actually the easiest and nicest car rental experiences I’ve ever had. And we have rented cars all over the world!

United States of America (USA)
Nissan Rogue
March 10, 2021

Pros: Decent/relatibely fair price I liked the car, and it was in good condition.

Cons: Shuttle to 2nd facility Slight inefficiencies in pick-up process

United States of America (USA)
Nissan Rogue
March 4, 2021

Pros: Clean, newer vehicle. Easy pick-up, drop-off process.

Cons: N/A

United States of America (USA)
Dodge Durango
February 2, 2021

Pros: Low price for good quality

Cons: Two shuttles to get to the facility.

United States of America (USA)
Jeep Wrangler
January 31, 2021

Pros: The front desk is not very personable. They lie straight to your face when they downgrade you and tell you they upgraded you.

Cons: They should have given me a real upgrade if my car was no longer available, instead of lying to me and tell me that i am getting an upgrade when it is obviously a downgrade

United States of America (USA)
Jeep Wrangler
January 28, 2021

Pros: fast, easy, and cheap

Cons: they didnt wash the car before giving it to me. the outside was full of salt.

Canada
Jeep Wrangler
January 10, 2021

Cons: Customer service very slow when picking up car , Almost took Me One and Half hour to pick up the vehicle

United States of America (USA)
Kia Rio
November 13, 2020

Cons: damaged ,dented car body

United States of America (USA)
Nissan Rogue
October 22, 2020

Pros: Customer Service and Vehicle options/cleanliness

Cons: They were great

United States of America (USA)
Nissan Rogue
September 30, 2020

Pros: The service was good.

Cons: I had to take the car back, I drove off and noticed right away that read something about the brakes but when I took it back she assure me that everything was fine and made a note of the issue

United States of America (USA)
Nissan Rogue
September 5, 2020

Cons: Took 45 minutes for the shuttle to show up..

Canada
Dodge Durango
September 3, 2020

Pros: Good car for the money.

Cons: Very poor and long pickup process and multiple shuttles to get to the car rental location.

Canada
Nissan Altima
August 22, 2020

Pros: The price matters at these strange times even more

Cons: I did not know I have to travel to a different location from rental car building to pick up the car

Canada
Toyota Corolla Sedan
August 18, 2020

Pros: good car, best price

Cons: additional hassle of proving liability insurance as part of renting car

Turkey
Toyota Corolla Sedan
August 14, 2020

Pros: Representatives are friendly, drop off is fast and quick.

Cons: Location at Chicago O'hare airport.

United States of America (USA)
Nissan Rogue
May 13, 2020

Pros: Quick assistance.

United States of America (USA)
Dodge Caravan
March 28, 2020

Pros: Good prices

Cons: Without modern technologies!

United States of America (USA)
Nissan Rogue
March 19, 2020

Pros: Nice, fast, efficient service.

Cons: Everything was fine.

United States of America (USA)
Kia Rio
March 17, 2020

Pros: Shuttle

Cons: Unclear terms.

United States of America (USA)
Toyota Corolla Sedan
March 12, 2020

Pros: employees were very helpful and value was terrific

Cons: a little out of the way but worth it

United States of America (USA)
Nissan Rogue
March 11, 2020

Pros: Price!

Cons: Wait for their shuttle to pick up car

United Kingdom
Kia Rio
March 11, 2020

Pros: Nothing

Cons: Staff were extremely rude and unprofessional.

United States of America (USA)
Nissan Rogue
March 7, 2020

Pros: price

Cons: Dirty vehicle, gas tank not full upon rental start, damage waiver stipulations unlike any other rental company. Car Chinese (non oem) tire flat on toll road, roadside service my problem, however no spare tire, tools or lug wrench. I can do road side service myself, but they need to rent vehicles with items in owners handbook. Phone clerk, said my problem, should of paid their upcharge damage waiver fee. On hold over 30 min. I finally hung up. I got 1st hand view of their operating procedure.

Canada
Kia Rio
March 6, 2020

Pros: Efficient and friendly.

Cons: Wasn't expecting to have to provide my car insurance policy #. That could have been a big negative for me had I not been able to reach my husband right away. It was the first time I was asked for that when renting a car. If it hadn't been for my husband who supplied me with that info quickly and I had to wait a while until I reached him or my company, that would have been reason for me to never rent from All Routes again.

United States of America (USA)
Dodge Durango
March 6, 2020

Pros: Direct shuttle back to airport after drop off

Cons: Pick up took two shuttles and counter employees were rude

United States of America (USA)
Nissan Rogue
March 5, 2020

Pros: Customer service

Cons: Kind, quick and clear

United States of America (USA)
Dodge Durango
March 4, 2020

Pros: The rental car service, interactions with staff, clear instructions, drop on/off service.

Cons: The double shuttle bus ride to the actual car rental service was a bit too much - but nothing crazy.

United States of America (USA)
Toyota Corolla Sedan
March 4, 2020

Pros: Loved the upgraded car I got with the late model Nissan came the adaptive cruise control to make driving in rush hour traffic a lot easier.

United Kingdom
Toyota Corolla Sedan
March 4, 2020

Cons: Inconvenient location and VERY slow service

United States of America (USA)
Toyota Corolla Sedan
March 4, 2020

Cons: The car I received got a fast leak the first day I had it on the back passenger tire. I had to replace it in another city, and as of right now, was unable to get it reimbursed by my credit card company insurance.

Canada
Nissan Rogue
March 3, 2020

Pros: price

Cons: one outlet, needed to change my car for a smaller one because my mother could not get into the one I had. this process was complicated because they would not reserve an exchange car for me, requiring me to drive to the Ohare sole outlet and take a chance that they would have not given away the car I needed.

United States of America (USA)
Toyota Corolla Sedan
March 2, 2020

Pros: The return to the airport was directly to the departures terminal.

Cons: I had to point out the damage on the car, including a chipped windshield; the guy at the desk was terse - frankly, it felt like he was taking a police report. The car hadn’t been washed, although the interior was decent. It took a while to get a shuttle from the terminal.

United States of America (USA)
Toyota Corolla Sedan
March 1, 2020

Pros: Very clean and nice car, good price, very efficient drop off.

Cons: Long distance and a very long time between landing and getting my car, long line at the rental center due to under staffing. Took up way too much time to pick up my car.

United States of America (USA)
Toyota Corolla Sedan
February 27, 2020

Pros: Price

Cons: See my comments above.

United States of America (USA)
Nissan Rogue
February 27, 2020

Pros: NO COMPLAINTS

Cons: NOTHING

United States of America (USA)
Toyota Corolla Sedan
February 25, 2020

Pros: Nothing

Cons: The shuttle driver who drove me and several others from the airport to the rental car place was watching tv on his phone with his AirPods in the whole drive over!!!!

United States of America (USA)
Nissan Rogue
February 24, 2020

Pros: Friendly staff, try to get all customers in and out quickly

Cons: The Nissan Rogue that I had rented came with a damaged backup camera

United States of America (USA)
Dodge Caravan
February 23, 2020

Pros: Quick shuttle.

Cons: Long wait at rental desk.

United States of America (USA)
Dodge Caravan
February 22, 2020

Pros: Reasonable rates.

Cons: Employees were very rude and unprofessional. Both shuttle drivers and counter employees.

United States of America (USA)
Toyota Corolla Sedan
February 21, 2020

Pros: quick and easy and matter of fact service

Cons: two shuttles from airport

United States of America (USA)
Toyota Corolla Sedan
February 21, 2020

Pros: UNPROFESSIONAL

United States of America (USA)
Toyota Corolla Sedan
February 20, 2020

Pros: They gave me an amazing upsell vehicle

Cons: Getting there takes awhile

United States of America (USA)
Toyota Corolla Sedan
February 20, 2020

Pros: Nothing! This Was a SCAM

Cons: The employees were all rude and uncaring especially the manager! She was totally unprofessionally and should not have the job she has!

Canada
Toyota Corolla Sedan
February 19, 2020

Pros: Very bad experience. I paid but I was not given the car. Sneaky rules that are not prominent enough for people to know and people get caught in it.

Cons: They refused to rent me the car. I paid but no car rental

United States of America (USA)
Nissan Rogue
February 19, 2020

Pros: nothing

Cons: Very rude, long waits, car dirty and then charged me $110 for gas.

United States of America (USA)
Toyota Corolla Sedan
February 17, 2020

Pros: Pricing

Cons: So far located and do direct pick up from the airport

United States of America (USA)
Nissan Rogue
February 16, 2020

Pros: The shuttle was running slow.

Cons: This company is a scam beware. They will charge your credit card a month later for charges. Then they will give you the runaround to find out what the charges are for. WATCH YOUR CARD OR CANCEL YOUR CARD AFTER RENTING FROM THIS COMPANY.

United States of America (USA)
Nissan Rogue
February 15, 2020

Pros: From the beginning till the end everything was good !!! I really recommend you guys !! I loved the Jeep I got

Cons: I just think for the future you may need an extra shuttle other then that everything was great

United States of America (USA)
Nissan Rogue
February 11, 2020

Pros: Can be a bit slow at the counter, not that the reps are slow but the process is old style

Austria
Jeep Wrangler
February 11, 2020

Pros: The Dodge Durango I rented was one of the best cars I've driven in living memory.

United States of America (USA)
Nissan Rogue
February 10, 2020

Pros: Rude and disorganized. Shuttle unpredictable.

Cons: Car was dirty and not filled up with gas

United States of America (USA)
Toyota Corolla Sedan
February 9, 2020

Pros: The people that worked at Routes we very nice. It was an easy process and very affordable.

Cons: When returning the car there was a very long line and only 2 people working the counter.

United States of America (USA)
Nissan Rogue
February 8, 2020

Pros: The rental agents were attentive and thorough once we were being helped.

Cons: The shuttle to get there took a long time to arrive and didn’t have capacity for all the customers.

United States of America (USA)
Toyota Corolla Sedan
February 6, 2020

Pros: Fast shuttle pick up. Competent and friendly representatives. No upselling.

Cons: I was surprised that I had to provide my insurance number at the counter. I haven't rented a car in a while. Maybe this is normal.

United States of America (USA)
Jeep Wrangler
January 27, 2020

Pros: I like the cars offered, and good rates.

Cons: The pick up process is always a bit slow, and this time the car was filthy when I picked it up. Crumbs in front and back, generally dirty all over, and the windshield washer fluid light was on, and I had to buy a gallon fluid to drive it.

United States of America (USA)
Nissan Rogue
December 11, 2019

Pros: Absolutely nothing. They took my money and provided no service

Cons: The representative I spoke to said it was “probably” in their terms that I needed a flight to book a car here but couldn’t find it. I did not get a rental car even though I reserved and paid for one weeks in advance. I did not get an apology or even a good explanation. This is the worst company with the worst service I have ever experienced. What a terrible business model. I will never give them my business again and will discourage everyone I know from doing so as well

United States of America (USA)
Toyota Corolla Sedan
November 24, 2019

Pros: Nothing apart from the new car that I rented.

Cons: Terrible customer service. Very unfriendly, rude , unprofessional employees. Plus it Took too long to get the car and drop it off. . Having Routes on your website is not doing you. service. Shuttle service from airport is terribly inconvenient. You should consider removing them from your list.

United States of America (USA)
Dodge Caravan
November 20, 2019

Pros: Drop off was ok- and while it was off site- we did not have to wait too long for the shuttle

Cons: The wait was long- especially when picking car up at night.

United States of America (USA)
Nissan Rogue
November 17, 2019

Pros: excellent value

Cons: extra step to get to pickup

United States of America (USA)
Toyota Corolla Sedan
November 16, 2019

Pros: Not anything of note.

Cons: See above, pasted here so you don't miss it: We had an extremely long wait to get our car, standing in line for >45 minutes. This didn't appear to be a sporadic or random event given that when we returned the car those waiting to pick their cars up were having to wait at least as long. Also, it was a bit confusing knowing how to get to the Routes Rental office to get our car - that information should have been clearly articulated to us when we made the reservation. That said, returning the c

United Kingdom
Dodge Caravan
November 15, 2019

Pros: It's cheap. Also, a massive thank you to the guy at the desk who checked my car back in. Fast, helpful, friendly and refunded me the $7.95 for the scraper I had to buy, because there wasn't one in the car.

Cons: I was told to wait at Door #3 at the Rental Car Centre, but it should have been STAND 3. So I missed the first bus, and my balls were frozen solid by the time the second bus arrived.

United States of America (USA)
Toyota Corolla Sedan
November 10, 2019

Pros: excellent value, convenient shuttle from pickup to airport, nice car with free upgrade

Cons: picking up and especially dropping off took a long time

United States of America (USA)
Toyota Yaris Advance
November 8, 2019

Pros: Very short line at counter to pick up and return car.

Cons: None

United States of America (USA)
Kia Rio
October 31, 2019

Pros: There was no service. It was horrible. It took 1.5 hours from the shuttle center to get the car.

Cons: Read the top description. It could have been a great experience with better managing.

United States of America (USA)
Toyota Corolla Sedan
October 30, 2019

Cons: Didn't get the car I asked for and it ended up costing much more than what it seemed when I booked it. Immediately had to put gas in the car and it smelled very badly of cigarette smoke.

United States of America (USA)
Kia Rio
October 30, 2019

Pros: Car was OK

Cons: They were very slow (it took my two hours to pick up my rental car) and I had to buy suppelmentary insurance for the car, even though I had already purchased some online. This was deceiving and sneaky by them

United States of America (USA)
Dodge Durango
October 23, 2019

Pros: Great rental.

Cons: Nice guy!

United States of America (USA)
Toyota Yaris Advance
October 22, 2019

Pros: ... hard to come up with a positive.

Cons: Car provided never car selected at reservation, Insurance is not required for reservation but required at pick-up, reservation non-refundable, at an off-site location. Incorrect pricing listed on website. shuttle drivers berate you for not tipping them (or tipping them enough) even though you have to take multiple shuttles to get there from the airport (including an airport bus that does not harp on you for tipping) It's a shady business that is set up to intentionally take advantage of people

United States of America (USA)
Nissan Rogue
October 19, 2019

Pros: Good initial booking rate and helpful voucher system.

Cons: Peculiarities of this particular rental company were not made clear during the booking process.

United States of America (USA)
Kia Rio
October 17, 2019

Pros: They're inexpensive.

Cons: They have few desk staff; it takes a /very/ long time to pick up a car.

United States of America (USA)
Nissan Rogue
October 16, 2019

Pros: I like the simplicity of it all. I've rented there before so all my information is in the system which means renting again is less time consuming. The agents are great which is what you need when you're coming off a long flight. The cars are clean and in excellent condition. Overall I like everything about the Routes Car Rental experience,

United States of America (USA)
Toyota Corolla Sedan
October 12, 2019

Pros: Very friendly and hassle free pickup and drop

Cons: It’s little far as you have to change two shuttles.

United States of America (USA)
Nissan Rogue
October 12, 2019

Pros: excellent value

Cons: some extra time getting to site

United States of America (USA)
Nissan Rogue
October 10, 2019

Cons: Cannot think of anything!

United States of America (USA)
Toyota Corolla
October 10, 2019

Pros: price

Cons: The van used to pick us up and drop us off was in miserable condition and driver wreaked of cigarette smoke after making 8 of us sit in the van for 10 minutes while he went back inside. Car was given to me with about half tank of gas making it hard to bring back with same level of fuel. Brought it back about a quarter tank more full but no discount given back to me. Also turned in car almost a full day early and also no discount given back to me. Would have been nice gesture.

United States of America (USA)
Kia Rio
October 8, 2019

Pros: The rep that checked me in was nice.

Cons: Upcharge for insurance was not expected. Secondary van ride from car rental transportation center took more than 30 minutes and some folks had to wait for the next van, though there only appeared to be one van. The office seemed unprepared for the number of renters although we were all coming from airport, and the office should have some sense of customer volume by time of day.

United States of America (USA)
Nissan Rogue
October 4, 2019

Pros: Ease of rental, good location, great rental rate.

Cons: Hated the fact that your policy is to return the car with the gas tank at the same level as when you rented. My brand new Jeep was empty, so I had to immediately find a gas station to get gas before I could go anywhere.

Israel
Nissan Rogue
October 4, 2019

Cons: They try to sell us i pass without tellong all the details

United States of America (USA)
Toyota Corolla
October 4, 2019

Pros: Price

Cons: Drop off inefficiency

Australia
Dodge Durango
October 1, 2019

Pros: Great service from all the staff and vehicle was prepared for us ready to go.

Cons: Fuel was on empty when picked up but counter staff directed us to convenient gas station around the corner.

United Kingdom
Kia Rio
September 30, 2019

Pros: Friendly helpful staff.

South Korea
Toyota Corolla Sedan
September 30, 2019

Pros: Car was in good condition and the reception was friendly.

Cons: Took wayward too long for pick up at the airport

United Kingdom
Toyota Corolla Sedan
September 29, 2019

Pros: Little slow on getting the vehicle, but there were lots of people there renting at the same time. But overall really friendly staff, and the condition of the rental was amazing! There was an issue with the first vehicle, but they didnt hesitate to upgrade to a higher class of car!

Cons: Like above, little slow in getting the vehicle, but understandably busy at the time.

United States of America (USA)
Toyota Corolla
September 29, 2019

Pros: trip back to airport after turning car in was quick and smooth

Cons: took shuttle from ORD to rental place, then had to wait an hour to get picked up from there to go to where the Routes cars were... made me late....

United States of America (USA)
Toyota Yaris Advance
September 28, 2019

Pros: The car cleaner on 9/21 was wonderful! The shuttle driver on 9/24, 8-9 AM was exceptional! The car was new, very clean. Please take notice of dislikes. I was absolutely APPALLED at inefficiency & disregard for customer's schedule! No common decency whatsoever! Drop off process was unnecessarily cumbersome, and having us wait in LONG line of more time consuming rental customers was ludicrous, as all they did was mark a paper! Curb guy can do that! Consider add'l training for clerks to improve!

Cons: We were only 5th in line at 1 in the AM but waited 2 1/2 HOURS! The clerks behind desks moved EXTREMELY SLOW, I've never seen the like! It's like they were TRYING to take up as much time to do as little as possible! One lady with rows of braided hair was unbelievably rude and hostile on 9/24 at approx 8am! I have literally never seen such slow moving, inconsiderate people. The counter employees should be made to understand how their behavior infects others and causes anger and resentment.

United States of America (USA)
Toyota Corolla
September 27, 2019

Pros: Very friendly and good service.

Cons: Its little far, the pickup time is more as they have separate facility. If they can directly pickup from airport then it will be really very helpful. This will give them a big edge over others as their rates and service is unbeatable.

United States of America (USA)
Toyota Corolla Sedan
September 26, 2019

Pros: Service picking up overall was good.

Cons: Rude staff upon drop off. Long lines and no one moved people efficiently. Whenever wanting to ask a question out of line, they would yell and say to keep your place in line and wait your turn. This is advertised as airport rental and we took 2 shuttles to get to it. It is not where the other airport rentals are.

United States of America (USA)
Toyota Yaris Advance
September 26, 2019

Pros: The car was great. It was nice and clean. I've had very dirty rental cars before so it was great to have something I felt comfortable in.

Cons: Nothing.

United States of America (USA)
Toyota Corolla
September 26, 2019

Pros: Once I arrived at the front desk, the service professional was very efficient, and made the process fast and simple

Cons: I didn't like that the rental center was 8 minutes away from the airport rental car center. That was 2 shuttles I had to catch, and I was pressed for time. I would have appreciated that information in a highly visible place when I first booked. Also, my car insurance policy number was needed which i didn't have. This is another issue that should have been communicated in a visible way before I left on the flight.

United States of America (USA)
Kia Rio
September 26, 2019

Pros: Nothing

Cons: everything

United States of America (USA)
Dodge Caravan
September 26, 2019

Pros: Nothing, really. Their agents are SLOW and understaffed. You have to take a shuttle from the airport car rental to get to Routes and the drivers openly beg for tips.

Cons: We were given a minivan that had a 2 ft crack in the windshield and a busted side mirror. Not safe at all. We were exhausted from a long day of travel - otherwise I’d have said something there. Do not recommend.

United States of America (USA)
Toyota Corolla Sedan
September 25, 2019

Pros: The price

Cons: The poor customer service at the desk The distance and we needed to wait for two vans to get to the site Insufficient information ahead of time re: proof of insurance

United States of America (USA)
Nissan Rogue
September 24, 2019

Pros: Very affordable

Cons: The shuttle service to and from the airport was very slow. The office was filled w/ frustrated people in long lines. When I took the shuttle back to the airport, the driver dropped off passengers at the airport terminals but wanted tips to do so.

United States of America (USA)
Toyota Yaris Advance
September 23, 2019

Pros: My personal transaction with your company was smooth and efficient. I also received a free upgrade because they didn't have the compact that I had reserved.

Cons: The time spent picking up and dropping off the rental was exceedingly too long. They should have a line dedicated to rental returns that would assist with pick ups when no one was there to pick up. They also should have more people assisting with the pick up rental transactions. I'm glad that I didn't have anything scheduled for the day of pick up!!

United States of America (USA)
Toyota Yaris Advance
September 22, 2019

Cons: Took one shute after a long flight only to wait for yet another shuttle then spent 40 minutes waiting to pick up the car.

United States of America (USA)
Nissan Rogue
September 20, 2019

Pros: excellent value

Cons: takes a little longer to car, due extra step of shuttle from rental facility

United States of America (USA)
Jeep Wrangler
September 19, 2019

Pros: I like the Jeeps.

Cons: I said it above. For a repeat customer, it should be an easier process. It was still chaotic for everyone in line. Everyone just looks at each and rolls their eyes, like can you believe this?!

United Kingdom
Jeep Wrangler
September 19, 2019

Cons: The car I received had clearly been in some sort of accident and was dented all across the rear bumper as well as numerous other marks. The spare tyre was also missing. Picking up the car was such a slow process, I waited around half an hour for 3 people to be served in front of me in the queue

United States of America (USA)
Kia Rio
September 18, 2019

Pros: easy and friendly

Cons: needing to take an extra shuttle to the pickup location

United States of America (USA)
Kia Rio
September 18, 2019

Pros: Friendly and helpful staff!

Cons: no complaints on the service; would help to put down clearer email instructions on shuttle pick up and times. In particular, I was expecting to see a sign for Routes at the O’Hare rental center; I had to call the front desk to verify where exactly to wait for the bus and when to expect its arrival.

United States of America (USA)
Toyota Corolla
September 13, 2019

Pros: The price or the vehicle and the quality of the vehicle.

Cons: The driver that picked us up was looking at social media the whole time as he was driving, he was not friendly.

United States of America (USA)
Nissan Rogue
September 11, 2019

Pros: They are always professional and courteous.

Cons: NA

Netherlands
Nissan Rogue
September 10, 2019

Pros: Quick & efficient

Cons: Relatively long time traveling to the car pick up station

United Kingdom
Dodge Durango
September 9, 2019

Pros: Good communication totally professional

Cons: Nothing

United States of America (USA)
Toyota Yaris Advance
September 4, 2019

Cons: They would not rent to me bc I live in Illinois. You need to do some kind of confirmation on anyone renting with them they don't live in IL or IA. I was stranded at the car rental place for 45 min.

United Kingdom
Toyota Corolla
September 1, 2019

Cons: as with many car hire locations not enough staff at busy times

United States of America (USA)
Kia Rio
August 30, 2019

Pros: Good value and convenient with airport shuttle.

Cons: I did not like the car choice, the Jeep Wrangler. I just wanted the smallest car possible, with an enclosed trunk if possible.

United States of America (USA)
Nissan Rogue
August 29, 2019

Pros: Everything worked out fine

Cons: A little way from airport but not to bad

United Kingdom
Nissan Rogue
August 28, 2019

Pros: It was cheap. The car was large enough for our needs. There was only 1 shuttle trip to the airport on our return journey.

Cons: We waited 1hr to be served because only one of the 3 staff at the desk were serving car rental customers (the company also offers airport parking, however at the time no one in the que was waiting for parking). We had to take 2 shuttle buses to rental office. When we went to collect the car. The car we were given (Jeep Wrangler) was not what we had been told we would be driving (Nissan Rogue) and was not comfortable for long distance driving. The car had only been lightly cleaned & was damage

United States of America (USA)
Kia Rio
August 23, 2019

Pros: It was fast, easy, and transparent.

Cons: There was a long wait to rent my car.

Greece
Nissan Rogue
August 22, 2019

Pros: The car was new and more larger than that I booked .

Cons: I booked a Nissan Roque with gps, and give first a car without gps, finally they gave me a Dodge Durango which consume a lot of gasoil compared with Nissan. They tried to compasa When I phoned for some help, the give a telephone for other company which gave me other telephone and finaly the others an another. Finally I found solution alone inspite the thunder storm in Chicago suburden. T

United States of America (USA)
Kia Rio
August 22, 2019

Pros: Nothing

Cons: The staff hung up on me when I called for a shuttle, another representative (not the one helping me) was dressed in a hoodie and did not come across as a professional. When the battery died, my insurance couldn’t get ahold of anyone there to ok the servicing of the car. 10/10 would not recommend.

Germany
Kia Rio
August 21, 2019

Pros: Very friendly and fun staff. Maintained their calm while busy and were quick to help me and answer questions.

Cons: The location is difficult to get to from the airport, but that’s mostly the airports fault.

United States of America (USA)
Toyota Corolla
August 16, 2019

Pros: Customer Service Agents are great.

United Kingdom
Jeep Cherokee
August 16, 2019

Pros: Read above

Cons: Read above

United States of America (USA)
Kia Rio
August 14, 2019

Pros: Check in process was really quick and efficient

Cons: The new pick up process in Chicago is a bit frustrating but now that I understand how it works it will be better

United States of America (USA)
Nissan Rogue
August 11, 2019

Pros: Once dropped off car they shuttled me right back to the airport. Staff were friendly

Cons: Unfortunately they were not located in car rental port. So you have to take shuttle bus to car rental place, then wait for Routes car shuttle to pick you up and take you to the shop

United States of America (USA)
Nissan Rogue
August 9, 2019

Pros: Everything was clearly laid out in email (made it stress free finding Routes off-site).

United States of America (USA)
Nissan Rogue
August 7, 2019

Pros: They gave us a complimentary IPASS since they forced us to take a Jeep Sahara instead of the car we wanted.

Cons: It took too long. Agents were not nice. It appeared as though we were all showing up cold, but we all had prepaid reservations on line. It seemed like the agents couldn't find any of our data in the computer. We wanted a smallish 4 door car with good gas mileage. The only vehicles they had left were Jeep Saharas. Our car drove rough, had no back up cam, and only the cig lighter worked as a charger. The USBs and the plug were broken. We had to buy a cig car charger.

United States of America (USA)
Nissan Rogue
August 3, 2019

Pros: Nothing at all. Incompetent compantly.

Cons: I disliked everything.

United Kingdom
Nissan Rogue
August 3, 2019

Pros: Good car, helpful gentleman at check-in, competitive price.

Cons: Check-in was awkward as we all had to wait in line behind people renting cars. Luckily, we had left extra time to get to the airport, but it would be more efficient if someone were there to check us in by the car so we could get on the bus to the airport quicker. Being located in the car rental centre would probably also be more efficient if possible, since waiting for a second bus was time consuming and the location was a little difficult to find on the return.

Argentina
Dodge Caravan
August 1, 2019

Pros: Representatives tried their best to solve our situation. Quick and spoke Spanish.

Cons: No airport pickup. You have to take a bus to rental center and then be picked up by van.

United States of America (USA)
Dodge Caravan
August 1, 2019

Pros: Desk agent was clear and effective in finding a solution.

Cons: We arrived as planned at 2:00am and there were no cars as per our confirmed reservation.

United States of America (USA)
Nissan Rogue
July 30, 2019

Pros: Nice clerks but overworked and interrupted by constantly having to answer the phone

United States of America (USA)
Nissan Rogue
July 23, 2019

Pros: see above

Cons: see above

United States of America (USA)
Dodge Caravan
July 23, 2019

Pros: They were blunt but fairly quick.

Cons: Talking about disgruntled customer

Belgium
Jeep Wrangler
July 22, 2019

Pros: Quick and to the point service

Cons: Some waiting at drop-off. Shuttle was full so had to wait for a next shuttle.

United States of America (USA)
Jeep Wrangler
July 18, 2019

Pros: Great rates and pleasant staff

United States of America (USA)
Nissan Rogue