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Dollar at Chicago O’Hare Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car was not clean. The back seats had crumbs and sticky stuff on them - clearly not wiped down. I found a pair of dirty socks in the back left by the previous renter I presume.
Cons: The car had quite a few dings and scrapes on it
Pros: Fast and professional. Free upgrade.
Cons: Nothing.
Pros: It was near the airport.
Cons: Unfortunately my experience with Dollar was NOT a good one. They did not have the car I had reserved and told me it would be an hour to an hour and a half until a car that I had reserved would be back on the lot, then they upcharged me to give me a larger car. They did NOT have good customer service, nor did they consider my time or the I convenience they placed upon me or my schedule. Unfortunately, this experience does not give me lead me to want to do business with this organization again.
Pros: Nice car
Cons: Extremely long line at the desk for having prepaid and self checked. Was rushed at the desk and agent charged us for gas when we were not asked the option
Pros: quick contract when you reach the counter, good car quality
Cons: We have to wait a long time before arriving at the counter, and a very long time to leave the garage
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher.
The deductible/excess amount is 0 USD.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express. Any other cards or cash payments are not accepted.
When using Visa, a 15 % surcharge on the total cost of extra equipment and services will apply.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
International one-way rentals are not available.
Crossing country borders is forbidden to the following country: Mexico.
Crossing country borders is allowed to the following country: Canada. In order to travel to the following country(ies):Canada, customer must purchase the following insurance policy(ies): Premium Roadside Assistance.
Prices for extras are shown on the booking page.
Delivery/collection service is not provided.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off
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