Ok Mobility at Lyon St Exupéry Airport

Pros: Everything was fine

Cons: Nothing. The only mistake was about Discover Cars

Pros: The pick up and drop off from the airport to get to the carpark was easy, punctual and the explanations on how to find the place were clear.

Cons: Even though I had booked with full cover with discovercars, the agent at OK Mobility insisted that i'd take their additional cover (so did the manager) and cancel the one with discovercars. Furthermore the agent gave me a calculation saying it would be worth my while to get prepaid diesel with car consumption, distance etc which was a rip off and felt very disingenuous. It is a shame as i had read great reviews but the pressure to pay more really left a negative feeling.

Pros: The agent was amazing and very very helpful

Pros: See scores above

Cons: See scores above

Pros: Quick and knowledgeable staff

Cons: Shuttle was not really clear

Cons: Voucher expiration

Pros: The Lyon airport pick up point is difficult to find and the office was understaffed, although staff helpful.

Cons: In France warning triangles and high visibility vests are a legal requirement. These were not provided. The front tyres were quite worn and very close to the legal limit of 1.6mm.

Pros: Staff were all friendly and spoke very good English. Smooth & quick collection and drop off of the car. Despite being airport off site car hire, we felt the distance in minibus was no longer than taking the airport shuttle for on site car hire we've used previously at Lyon airport.

Cons: A little more clarity around exact PRO P shuttle bus stop in car park & when they would arrive. We tried to phone but couldn't get through. So was a little wait for our initial pick up from the airport.

Pros: Staff friendliness and the arrangements with shuttle service was quite nice timing

Cons: The car had lights for engine check

Pros: excellent staff and car

Cons: the pick up area should have more signs for rental companies also there should be more seating and shelter from the sun and rain Also couldnt speak to directly to Mobility cars local desk.

Pros: The car was in an excellent condition. Works very well. Nice and friendly staff. Prices highly competitive.

Pros: Cheaper price than other rental companies.

Cons: They have not yet released deposit 10 days after return of the car. Location is 5 minutes drive from airport by the shuttle, which is not easy to find. Customers forced to film damages to the car on during the pick-up and show videos at the return.

Pros: Nice and helpful staff :-)

Cons: Could have offered to me a cup of coffee ;-)

Pros: Given a nice car

Cons: Was charged an extra day rate for being late by 40 minutes due to traffic delay and having to try and locate garages to fill the car before return.

Pros: I was in difficulties and the staff were super helpful.

Cons: I was upgraded to full insurance when I had already purchased excess cover insurance elsewhere. Because of my other difficulties and confusion I ended up agreeing to pay more than I needed to. This was my problem rather than that of your staff who were doing their best to help me.

Pros: fast pick up and drop off

Cons: As above. Plus having old profiles on the satnav makes it very difficult to use

Pros: Everything - nice car, very competitive price, very helpful and polite staff, quick service OK Mobility are one of the best car rental companies we ever dealt with, highly recommended!

Cons: After arrival at the airport we had some toruble fining their pick-up bus location,until helped by the information counter. Should provide better advance information about exactly where to go to join the transfer bus.

Pros: good car and good value.

Cons: Finding the connecting bus at the airport.

Pros: Very friendly and efficient service. Online checkin.

Cons: The car's features are a bit on the basic side, but I think it is a good compromise given the car's good price and the excellent service I received.

Pros: The professionalism and the niceness of the staff and that includes the van driver and the people at the desk.

Pros: Friendly chatty guys. Very helpful. Including the bus driver

Pros: All excellent from start to finish. After a 2 hour delay on the flight the person who picked us up at the airport for the shuttle was a delight. Thank you. Everything was so easy.

Cons: Nothing

Pros: Car was covered in damage and under tray hanging off

Pros: Great car, good price

Cons: Distance to desk, not enough staff at desk / very busy 40 mins from getting out of shuttle to getting to speak to someone almost 1 hour in office.

Pros: Nothing over 2 hours to collect car and over 1 hour to drop off

Cons: They were meant to open at 08:30 for drop off’s, but no one turned up until gone 09:00, meaning there was a large number of customers waiting to return their vehicles. We had to book a last minute taxi to get to the airport, added stress, almost missed our flight, had to take a risk and leave the car outside and pass the keys to the employee on the hope everything was ok.

Pros: Nothing

Cons: As above.

Pros: Very nice staff. Car was in pristine condition.

Cons: Just the shuttle to go to their office was a bit slow. I had to wait more than half an hour but that's the only negative point.

Pros: competitive pricing

Cons: none

Pros: Good prices, new cars, friendly staff

Cons: Car pick up took 1.5 hours - waiting for the transfer bus, driving for 10 minutes, queuing at the counter.

Cons: Initially we rented the car between the dates 5-8th dec. Then, we wanted to extend it to the 10th but couldn't reach anyone. Therefore we had to go all the way back to Lyon airport. The personnel told us that we can continue with the same car but we have to sign additional papers and he has to get an additional deposit. We said ok. We took the car full on the 5th and returned it full on the 10th. But to my surprise I have noticed an additional charge on my credit card 178,90 euros!!!!!!!!!!!!!!!

Pros: Wonderful service and I was pleasantly surprised by the super car I was given for the price I paid.

Cons: Lyon havalimanında aracın nereden ve nasıl alınacağına dair hiç bir bilgilendirme yok. Çıkışta, yollarda aynı şekilde hiçbir bilgi yok. 1 saat teslim almak için uğraştık. Bir dahaki lyon seyahatimde diğer bilinen firmalardan hizmet alacağım..

Pros: quick shuttle service to the car rental location, friendly staff. Great value, Mk8 VW Golf for 4x days at sub-80 euro ;-)

Cons: the directions to find the shuttle bus at Lyon Airport weren't very clear.......i'd suggest a 'pin drop' on the booking form would help a lot.