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Alamo at Lyon St Exupéry Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The systems car play was not working
Cons: Snow socks provided when paid for chains at 100E. The socks are not suitable for mountains. We had to buy chains at an additional cost of 59E. We would hope that Alamo will refund the cost of the snow socks.
Cons: I called the alamo agency immediately after having the reservation and asked if I can be sure that we will get vehicles with winter tires and they said on the phone that all the vehicles at this season have winter tires and there is no reason to worry. when I came for pickup, I was very disappointed and upset to realize that this is not the situation, and I was asked to double the rental cost to have a vehicle with winter tires !
Pros: The agent spoke English very well - thank you, Mustafa, for making the pick-up a very pleasant experience. I experienced similar when I returned the car, however I did not catch the agent's name. A big "thank-you" to him too.
Pros: easy procedure
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In order to pick up the car, the following documents are required: valid driver license, Passport or ID card, booking voucher, train ticket.
In order to pick up the car the customer must present inbound and outbound flight tickets in their name matching the rental period; otherwise, they will be denied service.
In order to pick up the car, domestic renters must present the following documents: proof of home address (e.g. Utility bill).
Prices for extras are shown on the booking page.
If the car is returned with a lesser amount of fuel, a refueling charge of 20 EUR will be applied + the cost of the missing fuel.
Diesel vehicles are available for an additional charge.
Diesel vehicles are available only by request upon arrival.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
During the winter season, snow chains are mandatory on roads in mountainous areas that are marked by a road sign.
Service outside of business hours is available by request and for an additional charge.