Kaizen Rent at Gdansk Airport

Pros: Price

Cons: Wrong car provided, Staff could be nicer, more professional

Pros: Great service and good price

Cons: Nothing

Pros: I rented second time a car from this company and all was very good, no problem with the service.

Pros: Close to the car rental parking, professional and efficient.

Cons: The car was not totaly clean, outside and inside as well. The car had more obvious damages (little scratches) that in the pick up protocol.

Pros: Everything explained clearly the car was quite fresh no issues at all

Cons: Lack of staff long waiting time

Pros: Pick up processes was simple and quite fast. The car was clean and in a good condition

Cons: I had some misunderstanding about the rental conditions, which has been solved by contacting the support

Pros: Good, professional service. Excellent value for the money.

Cons: The agent was a little bit busy, but handled the lineup very well.

Pros: Quick & easy. No fuss.

Cons: The extra insurance which I bought Discover Cars to have a complete coverage was not good enough to the Kaizen agent and he was trying to sell me more insurance. I didn’t. Also, like many other car rental companies, Kaizen is warning you about returning the car “reasonably clean”. The final judgment is totally to their discretion. The looked new and clean but they still marked scratches, which were essentially imaginary. However, the dust off was the unproblematic. .

Pros: Dobra firma , nie naciągają z ubezpieczenia

Cons: Nie mamy żadnych uwag

Pros: Nothing special. Was cheaper than others.

Cons: All the communication was in Polish rather than English. We asked for English language. That was not the case. A lot of damage on the car body and windscreen. Unclear on drop off location. Unclear on whether the guarantee deposit was to be returned or cancelled as nobody to check the vehicle with us.

Pros: The only issue I had is that I choose a car with manual gear and after the pick up I been given automatic car. Person at pick up notice that but didn’t inform me, I had to realise that when got to the car. I had to go all the way back to the desk to raise this issue and been dismissed. I actually never drove this kind of car so it been stressful situation.

Pros: Speed of service, punctuality and communication

Pros: Quick and easy with no extra pushing for car insurance.

Cons: This car Hyundai i30 wasn’t worth for that money. About 60k miles on it, with no Apple car and with many dents and cracks.

Pros: Good big car, quite few km on the clock and little scratches but generally the car was newish, comfortable and spacious. Would recommend them. Will use them again.

Cons: It was all good.

Pros: Good quick service to pick up car.

Cons: Long walk in Gdansk to find the car, which wasn't to one we requested. Drop Off a little slower, but good staff.

Pros: Free of charge car upgrade

Pros: Pickup was great at Gdansk airport, friendly staff who didn’t pressure sell all the extras.

Cons: Pickup notes had some damage on rear wheel arch, but they put on wrong side. I highlighted it on return and they said it would be added as new damage. Thankfully I’ve not been charged, but should have informed them at pickup when I noticed the discrepancy.

Pros: Lady at the desk was super nice . Upgraded us due to no car and was helpful

Cons: The option for insurance purchase rather than leaving a hefty deposit . So much better

Pros: Quick Pick up and everything was explained very well

Cons: Drop off took longer than needed. One member of staff with a queue waiting for pick ups. Standing for a while with Car Seat and keys when had plane to catch.

Pros: Everything

Cons: Nothing

Pros: Easy access at airport, spoke acceptable English

Cons: Didn't point out the minor scratches to the vehicle. Didn't advise the car was Hybrid, which turns on slightly different to a conventional vehicle.

Pros: Price.

Cons: High deposit.

Pros: The car was fine to drive. The service we received from the guy who drove us to airport was excellent. So the overall the experience was pleasant.

Cons: The car wasn’t as clean as expected. It wasn’t the same as on a picture. The service was due in a few days, it run out of windshield wash and it run out of engine cooler which we had to top up which isn’t something that you want to worry about during a holiday.

Pros: As always fantastic customer service and great price

Cons: Nothing

Pros: everything, but specially the possibility of using a debit card for the security deposit

Cons: nothing

Pros: No any issues with servis and car.

Pros: very good customer service and great price

Cons: nothing

Pros: Great, clean car

Cons: None

Pros: Bezproblemowo

Cons: N/A

Pros: Good prices and nice car

Cons: Nothing

Cons: Strasznie nie fajny i uciążliwy zapach stęchlizny z klimatyzacji i nawiewów

Pros: Great prices and efficient service.

Cons: N/A

Cons: First car had brake issues. Second car I’ve been charged for chip on bumper. I hope I won’t be charged for tyres usage.

Pros: Average

Cons: I Lost 2 house calling to customer service because at return address they do not have a office/box. Finally I abandoned the car open with key in the trunk

Pros: Perfect. Quick, easy. Very clear T&C. Helpful staff

Pros: Very good price and car smelled very nice

Cons: Waiting time to pick up the car.

Pros: Top service 👍

Pros: At the airport. Easy to pick up and dropp off. The car was reliable.

Cons: One have to wash the car before returning it. The car is basic spec (no screan, usb charger didn't work properly, no way to connect navigation)

Pros: Brand new car.

Cons: First child seat was broken, spend 30 minutes trying to assemble but finally had to replace the seat for a different one.

Pros: Excellent value for money. Also as established company is genuine business not a scam to get you robbed.

Cons: Wheel bearing was noisy, to be replaced soon.

Pros: bliskość Car parku od biura

Cons: jak wspomniałem doliczanie opłaty za sprzątanie jest to oszukiwanie klientów

Pros: All Excellent

Cons: There was no tools for changing tires and rep said there was no need because i had to contact service for help. Only after i insisted it was a security issue i was not going to travel without did they agree to give me the tools.

Pros: Quick easy and efficient

Cons: Nothing.

Pros: Nice person helping us with pick up

Cons: Charge for after hours pick up drop off and a cleaning fee for regular wear .

Pros: Brand new car

Cons: Extra charges for pick up and drop off, extra charges for car washing, long wait on collection, poor quality of child seats provided

Pros: The car itself was good and the price was fair considering all available options.

Cons: The communication and acquiring the car is really bad.

Pros: nothing

Cons: it took way to much time picking up the car, representatnt of Kaizen was giving information that software is not working properly, there was not possibility to veryfie the demages on the car as it is park in the please where is dark, representant of company did not come with me to the parking lot to show demeges, during the return of the car there was not anybody and service desk so again return protocol was done without my presence

Pros: Got the car we ordered Very nice staff in Krakòw

Cons: No information where to drop of a car - different drop of spot .

Pros: quick and efficient

Cons: nothing

Pros: Every thing was perfect, very helpful and patient agent during pickup

Cons: Nothing

Pros: Nothing I didn't get to use them.

Cons: The fact their office was closed at 6pm as I was late arriving I was unable to use the facilities. It seems odd allowing a booking for a time after this time. My original flight wouldn't have made this dead line. I've yet to check my card to see what I've been charged but I'm somewhat disappointed with a service I wasn't provided with.