Flex To Go at Gdansk Airport

Pros: I’m satisfied. I got a brand new car at a good price. The pickup was smooth, and the staff was friendly.

Cons: There is payment condition in small print which is almost impossible to meet. Newly issued credit cards are without embossed numbers and this type of cards is not available even on request from the bank. The condition by Flex is the simple catching point to charge and force customer to buy expensive insurance if credit cards are flat numbered. I had both Mastercard and Visa both flat numbers and my bank after checking do not provide embosed numbers cards anymore. It is awful trick from Flex.

Pros: Rental price was good.

Cons: Additional charges extortion. Inability to contact Gdansk branch to tell that flight was delayed. Clearly annoyed lady at the service desk in Gdansk on Friday night. Car with fault- reversing camera not working. No appreciation towards regular customers.

Pros: The car was clean and nice.

Cons: I had a prepaid insurance through Discover Cars, but... Flex To Go don't accept normal flat creditcards, so I couldn't put a deposit and was then forced to get their expensive insurance, but I could pay that insurance with the flat creditcard!?! Rental price then became 3 times higher than expected. Had to wait a LONG time because the customer before me had the same problem. It's a scam. Never Flex To Go again.

Pros: Car was technical perfect. Documentation was really good.

Cons: Tank was not full, there was no vacuum clean done for the car

Pros: Good price, good location of the office and car park.

Cons: There was no agent in the office when I came to collect the car. I rang a number of times and nobody answered. I sent an e-mail to the company but no answer. If the agent left, they could have at least left a notice on the door indicating when to expect their return.

Cons: First. We arrived two hours after the time we had informed you, and you just said, ‘sorry.’ You were ready to offer new cars at high prices, and we just stood there, like, ‘What?’ Us, the parents, with five children, and you just said, ‘sorry.’ Second Your English was poor, so it was hard to understand. We went to a counter where they spoke good English and rented two cars for a week from there. Just saying.

Pros: We are extremely disappointed.

Cons: Greed

Pros: Nice and really good cars. Easy rental. No issues. Helpfull

Cons: All was perfect

Pros: Nothing, hated it and will never use again and will poorly review on trustpilot

Cons: You will read my review on trust pilot, shoddy rip off scare tactics that you usually expect in 3rd world countries.

Pros: Cheap car rental. New clean vehicle.

Cons: Hard sell to buy their excess insurance. Told otherwise we would have to wash the car. On returning it, there was clearly no damage but it seemed as if car was forensically examined for anything that they could charge us for.

Pros: Not much

Cons: My flight was delayed, so they wouldn’t honour my original booking. They made me take out a new rental agreement for £230

Pros: Very helpful agant. Nice car.

Cons: Event that i had full assurance the rental company had to block 800eur on my crédito card.

Cons: 0 culmination with discover cars. Impossible to reach them on any phone number (gdasnk local, Warsaw general, toll free general). Tried calling for 2 days (not weekend) and 0 answer from any number

Cons: Incompetent staff, the lady on the desk give me wrong information about car cleaning , get lost in Gdansk because of that and get late to drop off car on time, company charge me for being late for one hour. Other thing - you told me that deposit for the car is £560 but the lady charge me £841.35 and she told me that they will hold deposit for whole month. She was rude and try everything to sell me company car insurance when I told her that I got my own insurance.

Pros: Excellent service, new cars

Cons: Rude, racism, unhelpful

Pros: Quick service

Cons: Dog or cat hair around sitting area

Pros: Generally, all is OK.

Cons: Don't have any negative opinions.

Pros: Very nice and efficient. Very civilized, no hassle at all. Pick up and drop off super easy.

Cons: Nothing, I would go again with them any time.

Pros: Flexibility of the agent when I asked few hours extension of the time of car return

Pros: Chcieli wcisnąć mi małe auto a zapłaciłem za średnie i powiedzieli że taka jest umowa Po tym jak twardo się postawiłem dostałem to co zamawiałem

Pros: Clean car, good condition of the car. Quick drop-off if you pay full insurance.

Cons: Office is located at the airport but not together with other car rental companies, but on the other side of the building, so a bit tricky to find. There was long wait and processing time. I was informed I would have to pay additional car wash fee, if I didn’t take their insurance. I had to take their full insurance, although I had my own liability insurance, because my credit card was expiring in less than 6 months. I would not recommend.

Pros: Little dirty car inside after the previous user.

Cons: Everything went well.

Cons: Been scammed for £30 for “not giving” the car parking ticket back when returning the vehicle. So if you don’t want any surprises better stay away or make a video of putting the keys and car park ticket to be able to prove them.

Pros: Easy pick up and drop off. Friendly and efficient service and nice car. Good value too.

Cons: N/A

Cons: Wasn't aware of the credit card needed for deposit to be valid at least 6 mnths ahead. Forced to purchase full cover from vendor.

Cons: We had to to clean the car in and out before handing it in.

Pros: Nothing

Cons: Rude staff ,poor customer service

Pros: Honestly nothing, you really need to change a lot

Cons: As above, total car crash of a first use of your service and would never use again.

Pros: The car was better than expected Easy to find office, close parking

Cons: The price was more than expected Took an unreasonable fine for sand on the mats

Pros: They try to charge me double the rate of the rental car for the insurance and will let me get a car without it even though my credit card has coverage for rental car

Cons: I have to have polish license

Pros: Car was quite new

Cons: Car rental is cheap but they are cheating on return.

Cons: Rude personel

Pros: Ease

Cons: It’s been 4 days since I returned the car they still have a block on my card

Cons: Washerfluid tank was empty.

Pros: Quick picking up and dropping off

Pros: I used to like them

Cons: Ordered car (Mercedes SUV)was not available. They offered a Citroën C3 instead. My parents need an SUV. After asking for an SUV they offered me Kia Sportage. After driving it for 5 minutes I realized it had broken rear bearings. I continued driving risking my health as I didn't believe they were capable of providing me a valid alternative. Probably my last time with that company.

Pros: Car was very close to pick up

Cons: Booked rental for 50£ only to find out that I have to pay 240£ near the desk because my credit card is valid for 5 instead of 6 months.

Pros: Nothing

Cons: Representative was very rude and disrespectful, over charging and complicating. She attempted to charge me the wrong amount and Made an issue and very bad experience. I do not expect this process to be so frustrating. Big issue with lady who rented the car to me.

Cons: Car was cancelled for being 10 minutes late

Pros: W czasie gdy odbierałam nie było koleji więc szybko załatwiłam odbiór samochodu. Jasna oferta ubezpieczenia, które wolałam zapłacić niż blokować depozyt.

Cons: Nic

Cons: Unpleasant customer service, pricing

Pros: Good and clear explanation

Pros: a new car

Cons: Questionable way of not accepting extra insurance validity (bought in discovercars)

Pros: Nothing. Pushy customer service.

Cons: Car dropped with full tank, filled at airport just before droping off, flextogo charged extra for fuel saying it was not full...avoid. cheating dishonest company. Overal poor experience ...never again. Samochòd oddany z pełnym bakiem, tankowanie pod korek na stacji BP przy terminalu tuż przed oddaniem pojazdu. Flextogo wystawia dodatkowy rachunek za rzekomy nie pelny zbiornik. Skandaliczna nieuczciwość! Kiepska obsluga...nagabywujacy styl...unikajcie ! Ceny pozornie tylko niższe...

Pros: Flex is the worst rental company I have ever used in 20 years of car renting and in over 20 countries. Complete shit! Never respond to questions about withdrawals until you issue a threat!

Cons: Nothing - useless company and stole from me 3 times after rental contract has been closed.

Pros: Provide better directions into Gdańsk airport for parking lot P2. Outdoor signs never listed P2.

Cons: Mediocre customer service

Pros: Highly recommend, gret service and a been given a brand new and clean car. Thank you!

Pros: Great service from A to Z, will definitely be using again

Cons: N/A