Ilha Verde at Lajes Terceira Airport

Pros: We wanted to change the pick up/drop off location - this we were able to do.

Pros: Promo service

Cons: Contact said full tank on pick up it was only 3/4 full. But i returned it with full tank as per contract.

Pros: convenient and efficient service

Cons: waiting for representative to check vehicle

Pros: Wait in the parking lot to pickup the car 1 hour and a half. The dirtiest car that I saw in my life. A lot of scratches and a bumper already broke.

Pros: Nothing, not one thing was ok.

Cons: I get that they have supremacy on the island but that doesn't mean that they need to be unpleasant and unprofessional. The car I got belongs to some junkyard. Half of the things on the car are missing (torn out or removed), other half doesn't work. We came one day later because our flight got cancelled, at least you can prepare the damn thing. Well they told us that we should wait for half an hour because they didn't manage to clean it. You had whole day to prepare it!

Cons: Long queues at the airport, service agents had no record of our details, argued that we had not booked for extra named drivers (even though we had proof including diving licence details provided), charged us more than the agreed cost (including the deposit we had already paid and more above that), unclear directions about picking up the car, kept us waiting 1.5 hours after arrival until car delivered and we could start our holiday. Dashboard light indictated a need for attention from pick-up.

Pros: Very easy, they didn't try to sell us additional stuff

Pros: Clean good car

Cons: Took 30 min to fly to the island and 1 1/2 hours to pick up the car!!!

Pros: Efficient and knowledgeable.

Cons: Waited a long time for the car, took over an hour to finally drive off, only one staff to deliver the cars on a very busy morning.

Pros: On airport

Cons: SLOW - the rental agent blamed the computer system. UNNECESSARY: The need to go back in to the terminal and queue up for another 20 minutes just to get a deposit refunded. On Pico the agent realized with my credit card no deposit was necessary - why didn't the same apply on Terceira

Pros: Efficient and friendly

Cons: To check in and out you have to go to the counter inside the terminal. No biggie at this airport as the staff is very efficient.

Cons: Waiting time, time picking up the car and customer service were very bad

Pros: In Terceira, everything very smooth, fast and people very kind. Car almost brand new.

Cons: In the other island the situation is opposite. Almost a disaster

Pros: the car I rented was in very bad condition, from the rejected and scratched bodywork to the worn brake discs that made the car vibrate when braking. the car was delivered to us very dirty

Pros: It was ok

Cons: The car had an oil change maintenance alert. It made a strange noise when steering right. Ladies at the front desk made a mistake during the payment and autonomously decided to charge me on my credit card (given only for the refundable deposit) instead of my debit one making more mess during the drop off

Cons: The car was booked from 2pm. I got it at 3:45. And it was an old car with 113000 kilometers on it. Probably more than 10 years old. Unacceptable.

Cons: It would be nice if the opening times fits to the schedule of the departures. Our plane took off at 6.55 am. The opening time is 6 am. In case there was e g a conflict on the car, there would be not enough time to settle down.

Cons: Esperamos 2 horas a que nos diesen el coche. Nos ponían la excusa de que lo estaban limpiado, y cuando nos lo dieron, el coche no estaba limpio.

Pros: Friendly staff.

Cons: Waited for hours being told the car was being washed and was given a dirty car.

Pros: good job

Cons: nothing to declare

Pros: Christiana was there 90 minutes passed midnight closing time to provide my car and was very accommodating to calm all of my anxieties.... even provided an upgrade!

Cons: Tires were badly worn...safety concern for roads in Azores. Returning car was a search to get agent attention and then refund line.

Pros: Staff was friendly and could speak english.

Cons: The car wasn’t ready and the overall process to ge the car took more than an hour. Waited in line inside for 40 min and then another 40 min outside waiting for the car.

Pros: Lovely car and very pleasant customer service person.

Cons: At 11pm, following the late arrival of our plane, we were given inaccurate information about the location of our car. After spending 15/20 minutes searching the car park, we called the desk agent and she came and helped us find the car. It was not ?top of the stairs on the right' as she had said. It was at the back of the car park, on the left, over the wall in the second section. This was a difficult and uneccessary delay when we were so tired and then had to drive to the other side of the isla

Pros: The whole process was efficient

Pros: The only positive aspect of this vehicle was its fuel economy… it was a Diesel Clio.

Cons: The agent at the desk apparently gave out the wrong information about the car and the agent receiving me at the car pickup wasn’t there for quite some time.waited almost 45 minutes before I was able to continue with my trip

Pros: No upsale. Quickly resolved a scheduling issue.

Pros: Easy , great staff and prompt email replies

Cons: Nothing / it all went well

Pros: Frendly curdious people willing to help in any way.

Cons: N/A

Cons: I was okay, but it had some electrical problems towards the end. Also, I thought the tank was full but filling it at the end made me think it wasn't full, since I didn't drive much but I needed more fuel than anticipated.

Cons: car condition

Pros: Kind courteous and polite.

Cons: Deposit was not returned for a few days.

Pros: quicker service on pickup, took almost 40 mins, i was first in line

Cons: best option for the island

Pros: The car was in good condition

Cons: Hidden taxes, the total value do not correspondend with the one provided in the website

Pros: Easy pickup and drop off

Cons: Car only half full, one rear tire was low

Pros: Speed and Efficiency

Pros: Their friendlipness and customer service.

Pros: The representative was amazing she tried to do everything to ease my frustration in dealing with a awful rent a car company.

Cons: Not enough staff, the car was awful, old, with problems and dirty.

Pros: Wonderful, professional, very friendly and helpful!

Cons: I was 100% pleased and have NO complaints.

Pros: Nothing

Cons: Everything. The car was old, shabby, unsafe and had 100k km on it. The brakes didn't work properly and the engine warning light was constantly on. I tried to call the office several times for a long period, but to no avail. For the rate we paid, this is a disgrace!

Pros: Simpatia das funcinárias tant n levantament cm na entrega d carr

Cons: A diferença abismal entre o carro escolhido e o carro fornecido

Pros: The kindness and attention of the Ilha Verde personnel.

Cons: The car was a it battered and we had to throughly photograph every dent and bump in the car at pickup.

Pros: the agents were not friendly .. also the vehicle that i got .. it was all crashed very damage .. the agent did not care ..

Cons: the whole service it was not worth the money that spend.. I paid with insurance with damage good.. I will never rent another car from them .. for the amount of money I paid I should had a better car

Pros: The staff was freindly and made us feel comfortable in a foreign country,

Cons: At Ponta Delgada, it was busy and had to wait at least an hour to get hour.

Pros: Explained everything clearly and quickly. Quick car pick-up and drop-off. Clean and good cars.

Pros: Very friendly and helpful staff

Pros: It went efficiently

Cons: The car was very old with huge number of scratches

Cons: Terrible car, aircon not working, maintenance light on and scratches and dents all over

Pros: They were great

Cons: The car was beaten up and very used.

Pros: Excellent service compared to Madalena

Cons: They wouldn’t refund my 31.54 euros from Madalena

Pros: Simpatia e muita disposição em ajudar

Cons: Na entrega do carro não tinha ninguém para receber,tive que deixar as chaves e documentos embaixo do balcão de atendimento

Pros: They offered me a brand new vehicle for only slightly more.

Cons: Nothing

Pros: Very efficient. Pleasant and helpful reps. Kiosk and car very close to arrivals/departures

Cons: Car was a little older than usual but worked fine and was a good size.

Pros: It was fine.

Cons: No problems.

Pros: Friendly quick service.

Pros: Super annoyed. We were told that there was bicar for us , put in a taxi and a car was delivered to us the next day. Yet we paid for both days. I cannot believe we did not get a refund for the first day! Now I have to fight for it and it was about 80 euros Not at all happy

Cons: Above

Cons: When I got up the car,they said he was already a few years old but he was in perfect condition.However, I noticed that there was a lack of a rear belt,so I asked to replace the car,since we were 5 people.They tried to fool me by saying that in Terceira the belt was not mandatory for passengers who went after it,unless they were children.Of course,I didn't accept it and they ended up giving me a car of the same class but the latest model.Still thought it was a problem they hadn't noticed,but no…

Pros: Friendly and efficient

Cons: Ve bile had a lot of dents and scratches

Pros: Everything

Cons: Excelent

Cons: They asked a 10€ clean tax on pick-up

Pros: Simple quick easy access

Cons: Charged an additional cleaning fee of 9 euro at checkout this was in addition to discover car agreement. Was not refunded with clean car returned

Pros: Friendly, efficient, trustworthy, and a nice car.

Cons: Nothing

Pros: It's a very reputable company overall

Cons: It was a surprise since I frequently booked cars with this company. In this particular booking, the car was not clean and safe; one tire was almost gone; the wipers were old and did not perform very well. The car was very noisy, because of how many miles already pass through.

Pros: East location as the counter is right at the arrivals doors at the airport.

Cons: Our flight was delayed for 40min and the agency applied an after-hours extra 30€. We were not informed of this at any stage during our booking and would have booked a different service if we would have known. The car was slightly outdated (although we understand this being in an island) and a few things (e.g. radio, usb terminal) did not work.

Pros: Friendly service, helpful help

Cons: I was happy with all service

Pros: Car was clean, on schedule and a bigger model then I ordered

Cons: Had to wait a little during all procedures, but how bad is that ...

Pros: Location of the desk, quite close and very easy to find.

Cons: The waiting of the car, and they are not respect the line. The car is completely dust outside and inside. Worst was they have propose to pay an updated for a better car I have accepted. But the car have brake problems, it is completely damage around all the car from out side and inside the desk board are damage as well. So I have paid for a completely dust and damage car. Really bad experience.

Pros: Easy & quick drop off.

Cons: understaffed when picking up the car

Pros: Friendly staff