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Ilha Verde at Lajes Terceira Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: quicker service on pickup, took almost 40 mins, i was first in line
Cons: best option for the island
Pros: The car was in good condition
Cons: Hidden taxes, the total value do not correspondend with the one provided in the website
Pros: Easy pickup and drop off
Cons: Car only half full, one rear tire was low
Pros: Speed and Efficiency
Pros: Their friendlipness and customer service.
Pros: The representative was amazing she tried to do everything to ease my frustration in dealing with a awful rent a car company.
Cons: Not enough staff, the car was awful, old, with problems and dirty.
Pros: Wonderful, professional, very friendly and helpful!
Cons: I was 100% pleased and have NO complaints.
Cons: Everything. The car was old, shabby, unsafe and had 100k km on it. The brakes didn't work properly and the engine warning light was constantly on. I tried to call the office several times for a long period, but to no avail. For the rate we paid, this is a disgrace!
Pros: Simpatia das funcinárias tant n levantament cm na entrega d carr
Cons: A diferença abismal entre o carro escolhido e o carro fornecido
Pros: The kindness and attention of the Ilha Verde personnel.
Cons: The car was a it battered and we had to throughly photograph every dent and bump in the car at pickup.
Pros: the agents were not friendly .. also the vehicle that i got .. it was all crashed very damage .. the agent did not care ..
Cons: the whole service it was not worth the money that spend.. I paid with insurance with damage good.. I will never rent another car from them .. for the amount of money I paid I should had a better car
Pros: The staff was freindly and made us feel comfortable in a foreign country,
Cons: At Ponta Delgada, it was busy and had to wait at least an hour to get hour.
Pros: Explained everything clearly and quickly. Quick car pick-up and drop-off. Clean and good cars.
Pros: Very friendly and helpful staff
Pros: It went efficiently
Cons: The car was very old with huge number of scratches
Cons: Terrible car, aircon not working, maintenance light on and scratches and dents all over
Pros: They were great
Cons: The car was beaten up and very used.
Pros: Excellent service compared to Madalena
Cons: They wouldn’t refund my 31.54 euros from Madalena
Pros: Simpatia e muita disposição em ajudar
Cons: Na entrega do carro não tinha ninguém para receber,tive que deixar as chaves e documentos embaixo do balcão de atendimento
Pros: They offered me a brand new vehicle for only slightly more.
Pros: Very efficient. Pleasant and helpful reps. Kiosk and car very close to arrivals/departures
Cons: Car was a little older than usual but worked fine and was a good size.
Pros: It was fine.
Cons: No problems.
Pros: Friendly quick service.
Pros: Super annoyed. We were told that there was bicar for us , put in a taxi and a car was delivered to us the next day. Yet we paid for both days. I cannot believe we did not get a refund for the first day! Now I have to fight for it and it was about 80 euros Not at all happy
Cons: When I got up the car,they said he was already a few years old but he was in perfect condition.However, I noticed that there was a lack of a rear belt,so I asked to replace the car,since we were 5 people.They tried to fool me by saying that in Terceira the belt was not mandatory for passengers who went after it,unless they were children.Of course,I didn't accept it and they ended up giving me a car of the same class but the latest model.Still thought it was a problem they hadn't noticed,but no…
Pros: Friendly and efficient
Cons: Ve bile had a lot of dents and scratches
Cons: They asked a 10€ clean tax on pick-up
Pros: Simple quick easy access
Cons: Charged an additional cleaning fee of 9 euro at checkout this was in addition to discover car agreement. Was not refunded with clean car returned
Pros: Friendly, efficient, trustworthy, and a nice car.
Pros: It's a very reputable company overall
Cons: It was a surprise since I frequently booked cars with this company. In this particular booking, the car was not clean and safe; one tire was almost gone; the wipers were old and did not perform very well. The car was very noisy, because of how many miles already pass through.
Pros: East location as the counter is right at the arrivals doors at the airport.
Cons: Our flight was delayed for 40min and the agency applied an after-hours extra 30€. We were not informed of this at any stage during our booking and would have booked a different service if we would have known. The car was slightly outdated (although we understand this being in an island) and a few things (e.g. radio, usb terminal) did not work.
Pros: Friendly service, helpful help
Cons: I was happy with all service
Pros: Location of the desk, quite close and very easy to find.
Cons: The waiting of the car, and they are not respect the line. The car is completely dust outside and inside. Worst was they have propose to pay an updated for a better car I have accepted. But the car have brake problems, it is completely damage around all the car from out side and inside the desk board are damage as well. So I have paid for a completely dust and damage car. Really bad experience.
Pros: Easy & quick drop off.
Cons: understaffed when picking up the car
Pros: Friendly staff
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 2.65 EUR per day applies to drivers under the age of 24, with a maximum of 13.25 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
A deposit for a tank of fuel is required upon collecting the vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Prepaid cards, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
All credit cards must be capable of the following: Embossed; cards without this capability will not be accepted.
The following payment methods are not accepted for payment: Maestro.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
One-way rentals are not possible between islands.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
A deposit for a tank of fuel is required upon pick up.
Service outside of business hours is available by request and for an additional charge.
Pick-up & Drop-off