Hertz at Cape Town Airport

Pros: I cannot say anything positive. My experience of Hertz was bad!

Cons: Car road tax expired 2 days after they gave me the car.I chose Hertz because of holding deposit of £650 and car size that can hold x3 large suitcases… when picking up car it was not a RAV 4 but smaller car but according to Hertz it was the same classed car! I explained that we are 5people. The manager was rude and not helpful! The only reason for choosing Hertz was the rating and previous experience my friend had with Hertz Europe! Similar car cost £300 less on Hertz!

Pros: Quick, easy, and very competitive rates

Cons: The cars provided were a little lower quality than would be general of a hertz car hire. However, taking into consideration the country we were in and the cars available to those in the country the car was fine.

Pros: Very quick easy service

Cons: Nothing comes to mind

Pros: Good customer service and ease of pick up and drop off

Cons: No issues

Pros: Quick and friendly staff

Cons: Not much. Car check was a bit pedantic. Dirty smudges were seen as scratches.

Cons: When returning the car the usual scam happened about scratched to the wheels., despite being covered..

Cons: Did not have car requested took over an hour before finally obtaining suitable car.

Cons: The cars software was not up to date making it impossible to pair the mobile phone. This is a know issue with this model and could have been easily solved upfront.

Pros: Quick pickup, no hassle returning. Car was in good condition. Returning proces was really quick and no sketchy costs appeared.

Cons: The car was smaller than the booking suggested. We got exactly the car we'd booked, but it didn't say it was the XS version of the SUV. Fortunately, the car was just big enough, but the communication about that beforehand could have been clearer. I think that's mainly due to our intermediary, Discovery Cars.

Pros: No hassle or messing around on return.

Pros: Everything was super professional and smooth, they even upgraded me to an automatic for free.

Pros: Agents were all very friendly and helpful

Cons: Car was exceptional

Pros: friendly, reliable, fast and hassle free return, didn't try to sell a bunch of extras

Cons: took quite a while till the car was ready

Pros: The guy helped me with my wrong day of reservation ( basically I arrived one day earlier... and he still gave me the car no problem, I appreciate that)

Cons: The car was ok but there were some part not exactly in order

Pros: Sweet

Cons: Extra insurance

Pros: Excellent customer service and provided efficient solution for our incorrectly quoted drop off location.

Cons: It is quite expensive compared to other providers

Pros: All excellent

Pros: Great service overall.

Cons: Put water to clean Windows shield 😉

Pros: Efficient and helpful

Cons: Nothing bad

Pros: Clean car, ease of return.

Cons: Duration of pickup took a long time (no other costumers there, just duration of paperwork etc). And was apperently a hidden cost of administration fee which was not mentioned when booking. Discovery rental does not feel transparant.

Pros: Efficient,not trying to oversale you. Easy pickup and drop off.

Pros: The car was great. Handing in the car went very well.

Cons: The lady seemed very grumpy, she was slow and did the bare minimum to help us. The GPS was very outdated.

Pros: Tire tread very low.

Cons: Nothing. Just the car itself.

Pros: Gave me a free upgrade without even asking for it. They were honest and there was no hard sell for the more expensive insurance upgrade.

Cons: Nothing

Pros: From the start, the service was great. The agent at the desk was very informative. Added both car seats which were wrapped up and clean. The agent assisted with checking the car was extremely helpful. Helped to install the car seats. Added in all of the scratches and dents that were missing on the paperwork.

Pros: Drop-off speed

Cons: So many questions when picking up the car.

Pros: Efficient

Cons: For some reason the local charges were slightly different than those quoted by Discovercars

Pros: Great service and easy to deal with

Pros: Prompt deliver, however my deposit still not received waiting for the same.

Cons: The deposit should be credited back within 7 days.

Pros: Fast & Friendly service.

Cons: Still waiting on my deposit refund.

Pros: Very easy pick up.

Cons: Price was a little high; but the car drop off experience was horrible. I basically just handed over the keys, received no confirmation that I had dropped off the car/ no paperwork/ no email, etc. and over a day later I still don't know if the hold on my credit card has been released.

Pros: Upgraded to full size SUV. Automatic and Diesel.

Cons: Nothing. Great service

Pros: Great and efficient service

Cons: Nothing to report

Pros: Quick and easy

Pros: Hertz staff was friendly and efficient. The car itself absolutely met our expectations and looked new.

Cons: It takes a really long time to get back the refundable security deposit to the credit card. We left the car on 01/04 and to this day, I still haven't received it.

Pros: The pick up was easy

Cons: The drop off was a little confusing and rushed.

Cons: Hertz deducted from my debit card the full about of coverage without telling me!!

Pros: As I’ve already written, the personnel on the desk were helpful, charming, and efficient. I was impressed and told the manager so.

Cons: The fact that there is no sign on the Hertz facade to indicate you are also Discovery. This causes confusion, a degree of panic, and time wasted searching.

Cons: suspect our card was copied at the desk

Pros: Clear, fast and efficient

Cons: There is no insurance option for bringing the excess to zero.

Pros: Overall very good

Cons: Only one assistant and she was very busy. She was excellent it just took time as they was no one helping her

Pros: Efficiency

Cons: Nothing

Cons: Rude experience dropping off the car

Pros: The car was beautiful and a nice drive.

Pros: Friendly, efficient

Cons: Really basic model care without even e.g reversing sensor

Pros: All of the above mentioned

Cons: None

Pros: Quick help.

Cons: The car was not totally filled up with petrol. I now get charged for the kilometers I drove while I took the option of "unlimited milage". Very disapointed. The signs to deliver the car at Cape Town International Airport are very poor.

Pros: Efficiently served.

Pros: quick, no fuss, reliable

Pros: We were (pleasantly) surprised at how easy and smoothly our car rental was! We are a family of six so we needed a large van. It was ready and waiting for us at the airport. Everything moved quickly and we were on our way and drop off was the same. We are so happy to have used discover cars.com!!!

Pros: Friendly, helpful front desk staff. Had to find a lot attendant and the returns attendant helped me locate one. She was very pleasant.

Cons: Couldn’t find a lot attendant to note additional scratches on car; the lot attendant was not as pleasant as the rest of the staff we dealt with. Perhaps she was having a bad day. Or she doesn’t like her job

Cons: money charged at the end for no reason

Cons: Not very friendly and it took a while but it did the job.

Pros: they know what they are doing

Cons: none

Pros: Online registration

Cons: Que. Not immediately having the car that was chosen. But was rectified fast enough

Pros: First car airon did not work and they changed it immideatly for another car. Same model

Pros: Car was in excellent condition.

Cons: Hertz was not prepared with the paperwork to take the car across the Namibian border - despite the fact that this was booked and stated months before the pick-up date. It was a total surprise to the rental agents - no communication between Discover Cars/Hertz head office/Pick-up desk. Also not all scratches on the car were recorded by the pick-up agents.

Pros: Quick and easy

Pros: No nonsense. No problem bringing the car in half full. In SA they don't rip you off with extra fees.

Cons: Nothing, it was all good.

Pros: Very friendly and professional service.

Cons: I kept receiving a sms stating that I was exceeding the speed limit which was impossible to do as I was way within the limits. This caused unnecessary anxiety. When I returned the vehicle I was told to ignore the messages as the system has a glitch.

Pros: Nothing

Cons: Just a bunch of scammers

Pros: Friendly staff

Cons: Took very long to get the car upon arrival

Cons: I was never informed about the car satelite track

Pros: Very courteous and very organized. Easy process for car return

Cons: When we picked up the car it didn’t have the baggage cover.

Pros: They show the car class on the key holder, so you know you are getting what you paid for.

Pros: Prompt and no messing about

Pros: Friendly and efficient

Cons: nothing

Pros: I thought they were efficient with check-in and check-out.

Cons: There was a long queue and it took over an hour to get the car. To be fair, there was a large demand on all car rental outlets. I was concerned that I didn't actually physically check the car in or out with a Hertz representative. Thankfully there was no additional damage at collection or drop-off but I felt uneasy leaving the keys without confirmation from Hertz

Pros: hertz is a good service, the car was in very good conditions

Cons: there was a technical problem in swiping my card (not related to my card) that made me spend a lot of time in the agency. the agent behaved very well to sort out the problem, but it took a long time; when dropping off the car, I didn't receive an email straight away, nor I was given a paper certifying the car was in good condition and I have been worried that some problem could have occurred on my deposit. I consider the deposit fee to be too high for the car value

Pros: Pick up and drop off agents friendly and pretty efficient Car was exactly as booked

Cons: Car could have been cleaner Windscreen washer empty so clearly proper checks not conducted before car rented

Pros: Professional service

Cons: Just need instructions to say how to get to the filling station that is near the airport as there is a trick and instructions would be appreciated when picking up the car

Pros: Easy to find at airport , nice little car but some wind come in through the seel of window which made a weird noise when going over 100km

Cons: Nothing

Pros: Staff is very friendly and helpful they explain everything to the customer

Cons: None

Pros: Very bad experience.

Pros: Good car, even it was not the car i did reserve

Pros: Efficient

Cons: Finding the drop off point at CT International airport

Cons: Their sloppiness

Pros: Nothing

Cons: Horrific sevice

Pros: The finding and completing the application

Pros: Efficient good price / value for money

Cons: N/a

Cons: I can’t say disliked , however, the bill is difficult to understand.According to my bill I used the car for 35 km and paid R540.00 for petrol ( not true ) Without checking my credit card transactions I don’t know what I’ve been charged

Pros: Simple, helpful, quick

Cons: Higher charge upon extension of vehicle rental and higher than normal daily charges, not the worst though, I am entirely satisfied

Pros: Efficient drop-off and new car.

Cons: Liked everything except having to wait 90 minutes for a car.

Cons: Agent at the counter kept on assuring me that I did not have fiull cover and that I needed to buy it. Even when showing him my full cover policy we ended up in lengthy discussions and he kept on insisting buying the extra cover. After reading my documents several times he finally admitted that I was fully covered and did not need to pay any extra for this. Very poor show!

Pros: Nothing

Cons: Nothing

Pros: The drop off was easy, and they handled a flat tire we got with good service.

Cons: Very slow. Had to wait in line very long. My car wasn't ready in time and it was smaller than the one I had booked. The clerk spoke very poorly sounding English. She had to write most of it down on a piece of paper for me to be able to understand her.

Pros: Nothing

Cons: Took an hour to find a car

Pros: Friendly and helpful was willing to swap my car as the first one had an issue.

Pros: Theyre not clear about what your daily rental was. And their holding deposit was over the top

Cons: The agent was a sweet talker. Made me feel like he is giving me the best deal. I paid more for my dayly rental than was explained to me

Pros: Their friendliness

Cons: Did not get the car I booked

Cons: Booked car for 12;30 on Monday 27th Jan. Flight landed @12:00. Arrived at Hertz offices and queue was outside office. Waited till after 14:00 for keys to vehicle. still had to drive to Langebaan. What a waste of time and holiday. I hope Hertz or discovercars.com will do something about it.

Pros: Nothing

Cons: Their car had a broken aircon. I had to return the car and they vharged mr all the extra km and petrol and did not compensate me for the inconvenience. It also took almost an hour to get the car. I also phoned customer relations several times with regards to this and they never got back to me.

Pros: Friendliness, efficiency and home language

Cons: Car could have been cleaner, but CApe Town has water restrictions.

Pros: Friendly and explainatory

Cons: None

Pros: Helpful service and a good range of cars available at a reasonable price

Cons: No problem

Pros: Friendly and professional

Cons: Didn't appreciate the attempt to rip me off! I brought the car back with a full tank but was billed R907 for fuel. Someone is pulling a skelm move. I had to query the payment before it was reversed. How many people get ripped off this way. I took a picture of the fuel gauge and speedo when I dropped off the car. It's a shocker that someone is trying to rip off overseas renters and this needs to be addressed before every rental company in South Africa gets a bad name. I had the same issue with Av

Pros: Easy to find and also friendly service.

Cons: Only one issue here. They told me the car had only two minor paint chips at the rear bumper, and everything else was fine. However, after we left the airport (it was raining) and I switched off the wipers, I saw a windscreen chip in the drivers eyeline. I immediately took a picture, called the manager (Craig) at Hertz and sent the picture to him. A more comprehensive check on their side is needed.

Pros: Friendly staff.

Cons: Double charged the deposit to my card. Poor vehicle condition.

Cons: THE CAR WAS NOT FILLED TO FULL WITH PETROL

Pros: friendly service

Cons: old car no back windscreen wipers

Pros: Everything about it, that they do deliver the car to you and pick it.up as well.

Cons: The massive deposit.

Cons: Car had a definite pull to the right, but was not severe enough to return.

Pros: No complains

Cons: Asked for a Toyota Corolla, got a Nissan

Pros: Cars are clean, easy to get and return.

Cons: The clerk is not friendly and cheated me on insurance.

Pros: Very professional

Pros: Smooth operation

Pros: The efficiency of the rental agent and the ease of booking.

Cons: Dirty Seats

Cons: Had to wait too long pick up car

Pros: The car had low mileage and was fuel efficient as we were travelling over a long distance.

Cons: It is just a pity that the car rental company seems to have low stock of newer models and for the exact one i booked had the 2015/2016 model, it would be worth noting to ensure they have at least the entry model if the current model is not available.

Cons: cost of excess insurance on a 3 month rental

Pros: Standard Global Player, not better nor worst than other multinationals.

Cons: car was delivered free of scratches and bumps. To tell the customer to take pictures of the damages is questionable as when it comes to disputes no clear handling is in place. The car i rented was technicially not ok, the clutch was almost gone. any hill was a challenge for the car, therfore I did not used it during my stay in cpt. The service center in CPT told me over the phone that i can come and change it.... no customer service. This low service quality was confirmed by the receiving agent

Cons: no trolleys at return point

Pros: Very professional and friendly people at rental desk. Will rent again from Hertz

Cons: nothing

Pros: Explanation of all options you have including choosing a car

Cons: None

Pros: Efficient at a very busy time

Cons: Queues both ends, but busy I suppose

Pros: There was a car

Cons: Took massively long to get the car... big queue

Cons: The gas tank was not full. The gas indicator showed full but we drove a very short distance, less than 50km before filling up and it took over 30 litres of gas. Obviously we had not recorded or documented and so no recourse, but very disappointing that we had to pay for someone else's gas.

Pros: Fast drop-off, good price.

Cons: Wrongly charged for fuel while returning a full tank

Pros: Spped and Efficiency.

Pros: Car in good condition. Service efficient.

Cons: Firstly, the website advertisement was misleading as regards insurance. Secondly, I booked the car for 9 am. It was only ready at 11 am. Had to wait and wait.

Pros: Solving the issue I had with insurance bought via Discover Car Hire

Cons: The fact that they did not mark all damages on the paper copy they gave me. This causes stress as you thing the car was damaged while you parked it somewhere. This was however easily sorted out by the gentlemen I hand the vehicle to when I returned it,

Pros: Quick and easy, great prices

Cons: never got an official receipt and trying to track it down for business expenses

Pros: Price was the best.

Cons: I was charged R114.08 for fuel after the car was filled 8.4km from the airport. Less than one litre of fuel was used on such a short distance.

Pros: The car I received from Hertz performed admirably, and it was easy to pick up and drop off.

Cons: The very affordable deal that I received on my car rental has been overshadowed by a trumped up and bogus charge of over twenty thousand Rand for returning the car with the spare tire equipped and a flat tire in the trunk. While I have read that shameless profiteering such as this is somewhat commonplace among car rental agencies, particularly in South Africa, I mistakenly trusted in the reputation of Hertz to rise above such predatory and dishonest business practices.

Pros: Pretty good all round

Cons: The form completion upon arrival to do with car insurance. Too many deposits... upon my return home I have had Invoices which do not make sense and I am shown that I reside in Iran not Ireland.

Pros: Our flight arrived late at night after being delayed in Paris and I was half expecting that the Hertz office would be closed at that time of the early AM so I was relieved that they were still open.

Cons: After dropping off the car, I was told that everything was in order, yet I have two new charges from Hertz on my Mastercard account without any explanation from Hertz. This is not right and I feel that I am being ripped off but I have no recourse as they have my Mastercard number and can do whatever they like. The windshield wipers on the car were in poor condition and were unsafe in wet conditions that we encountered. Vehicle safety should always be a top priority.

Cons: That they debited the “holding” amount to my credit card rather than just putting a hold on the amount. Had to send several emails during the rental period and the vehicle had to be replaced as the tax disc had expired!

Pros: Fast and efficient service.

Cons: No problems at all.

Pros: Nothing!

Cons: Absolutely disgusted...after flying in from overseas, I had to wait 1hour for my car to arrive! Was informed the assigned car only had 3 days license remaining so a new car would be assigned (10min???) An hour later...after speaking to 2 or 3 agents and the manager, the car was ready I've never had such bad service...I've been travelling internationally for 40 years

Pros: Professionell

Cons: nothing

Pros: Friendly if I am to find something positive.

Cons: Very long time spent to pick up the car only due to the seats for the children. I have not yet recovered my deposit. It is a bit early for a satisfaction inquiry. Hope I do not get a bad surprise. At the drop off agent said all was ok but you never know.

Pros: Fairly efficient and effective.

Cons: We arrived an hour ahead of our rental time and no vehicle was available so we had to wait an hour. The vehicle we were allocated - a Renault Quid - proved unreliable and underpowered - I would never rent one again. We had to return it and had no option but to pay for an upgrade in order to get a 'real' car - an Opal Corsa.

Pros: Cant blame Hertz for my bad experience with your services!!!! The reason they score so low on the scale is because I never got to hire a car due to your incompetence and duplicity.

Pros: Pretty efficient and friendly service.

Cons: More about car than Hertz. In general car was great but it's acceleration mechanisms seemed to undermine the power of the car to the extent that when needed the car appeared not to deliver sufficient fuel so that when say overtaking a slower vehicle it spluttered and this can in fact be dangerous ! This may be a model deficiency or more particularly related to the vehicle hired. I'd suggest serious attention to this.

Pros: Good service

Cons: Pick up time too long.

Pros: Friendly and time efficient service provided both at pick up and drop off.

Cons: Nothing. They were great.

Pros: Hertz were very professional and were always happy to answer my complex questions via phone, which made things easier to explain.

Cons: There was nothing to fault them on , I would recommend that that they have some of these entry level vehicles in diesel engine that would definitely make them more popular.

Pros: Fast, efficient service.

Cons: Costly compared to other counterparts, car provided was of the lowest specification possible

Pros: The car was nice and once I got to the counter it was pretty quick

Cons: I waited for 20+ minutes at the Gold counter while there was another agent just sitting around clearly not interested in helping out or changing from the other check in counter to help me out. They could have checked me in just as easily.

Pros: Windscreen not de-greased /clean in side the caernarfon made night driving difficult.

Cons: Excellent counter service