Flex To Go at Poznan Airport

Pros: Very disappointed, on arrival I have been told that my credit card can't be accepted as it has my initial and surname on it rather then first and last name. I was with my 5 month old daughter and laguage, to be told I had to pay over £450 if I wanted to take the car I have booked in advance (original price was under £200). It caused a huge distress to me and my daughter, I had a panic attack and had to call my husband to calm myself down. Very unprofessional service, wold never use you again.

Cons: Awful experience

Pros: Almost new car.

Cons: Price on web and deposit different then real amount to pay and secure on credit card

Pros: Friendly staff and with the technical problem of the car I got swift help

Cons: Service was good. However, I didn't like that I would have to pasy for each hour of late pick up

Pros: Is cheap when you make booking but price change at the time when you collect the car.

Cons: Stay away!

Pros: Car was ok

Cons: Poor service and tricky T&Cs

Pros: I will not book again with this company.

Cons: this company requires EMBOSSED credit card that most banks in the UK does not provide anymore. Otherwise you have to pay max. premium insurance. It is written with tiny font at the end of the booking, all to catch you out and pay extra...

Cons: BE AWARE One thing which put sour note on my travel was credit card payment. They don’t accept new credit cards only the old style with imprinted numbers which I didn’t know about until I came to pickup. They thought advice in small print about that , but in my opinion should be stated in BOLD LETTERS. Otherwise you will have to end up paying premium for your car.

Cons: You leaved me without a car

Cons: No car was supplied and couldn't contact anyone but you still have taken my money.

Pros: Nothing. It was awful. Not one positive.

Cons: The entire experience. I reserved a car for a trip weeks in advance. When I arrived Flex To Go would not rent me a car. It put me in a real pinch with finding last minute transportation at a reasonable price. Thanks Avis and Natalia for coming through!

Cons: Extra payment for insurance.

Pros: The agent was very pushy and have outdated policy stating that credit card should have embossed numbers. I own Amex gold and MasterCard from Halifax bank (bank in the UK) and all those cards are flat. All the cards now are flat! Based on this I was told I am unable to have a car unless I purchase an all in insurance provided by the agent plus value of the total cost for fuel ( full tank! Even though I used half in the 3 days of using a car). They closed doors and I felt uncomfortable when dealin

Cons: Nothing.

Cons: No agent available, booking cancelled with no reason

Cons: As a UK driving licence holder, I have not been clearly informed during booking that my licence is not enough to rent a car. I have been told that at 00:30 at the desk of car rental company. And if I would not pay EXTRA 800 zl for full insurance, they would not rent me a car... I will only mention that I have already paid for full insurance and rent together that were 280zl... well done not impressed at all...

Pros: Quick and easy.hood service and nice cars .in terminal helps

Pros: Fast service

Cons: Flex To Go did not really have any power to impact anything that DiscoverCars had arranged re: full name required on my credit card. They simply told me that they cannot rent me a car unless I pay an extra fee of $430+ CAD.

Pros: Nothing, in all of my years traveling I have never encountered such poor service from a rental agency before.

Cons: Everything. No service, no accountability, no car, no notice.

Pros: Used them before and all was ok - no problem with my cards.

Cons: when booked through DiscoverCars additional requirement from DiscoverCars made my experience unpleasant.

Pros: there was no car for me at the airport and the agent did not care about it; I had to make adjustment finding another agency

Pros: Team was ok

Pros: nic, nie polecam tej firmy

Cons: Nie polecam! firma nastawiona na naciaganie na dodatkowe oplaty. Przylecielismy z UK i zostalo nam odmowione przyjecie brytyjskiej karty kredytowej poniewaz nie ma wypuklych literek/cyferek a w uk VISa daje tylko takie karty 🤣 wiec nie moga pobrac depozytu ale odrazu zaproponowali spycjalne ubezpieczenie 2x drozsze niz najem auta wiec ze 100£ zrobilo sie 300£ 🤣 dodatkowo auto zostalo rezerwowane przez discover cars gdzie podaja ze firma dziala 24h ale po 23 jest doplata za prace po godzinach

Pros: I was able to rent a car from them in the end.

Cons: My car wasn't ready, apparently it had not returned from a service in time. No apology was offered ('It's not my fault, or Flex to Go's fault either' was what I heard). I was offered a smaller car, 1 level down from what I had paid for or 'free booking cancellation'. The car I eventually settled for was far from spotless.

Pros: nothing, very nice

Cons: nothing, very nice

Pros: The fact that the car was full and did not break down.. the bare minimum

Cons: rude staff, car was dirty, hired a VW Polo and received a Nissan Micra, Nissan Micra cannot be compared to a Polo regarding comfort ... Micra was uncomfortable and lacked smoothness.

Pros: Nothing

Cons: Very rude service! We never esperience this kind of customer service! We were traveling with my 2 years old doughter and arrived at the rental company desk hour and a half late as our flight was delayed. Told by the person at the desk our car rental has been cancelled as we are too late and the car has been rented to someone else already even that we already paid part of the money to Discovery cars and insurance. Left the airport with no car. Luckly we managed to hire a car from somewhere else.

Pros: Nothing All at all pay crazy money didn't get a car. Rude service and don't car answer for any questions just no and better if you go somewhere because is late. Receptionist just play on her phone All time. All was at 9 April 2023

Cons: Nothing

Pros: I rent a car from airport website, paid before travel for car and full insurance. On airport flex to go told me that I Don't have insurance and I need to pay extra £109 for full insurance. I rented many times cars on airport and first time had situation like that. Really don't RECOMMEND flex to go!

Pros: Nothing

Cons: They charge you even if u return full tank.

Cons: Hidden charges. Same company but under different name of ‘global’ already charged me full insurance package last year due to my credit card not being valid ‘long enough’. It had 5 months left on it but they wanted 6. This time around, my name was not in full but I had an initial printed on it. Same cards were then fine to collect the increased payment. Scam!

Pros: NOTHING

Cons: Avoid as a plague!!!! Cheaters and scammers rejecting your valid credit card so you have to but a full insurance from them which double your rent. Also they claim car damages which don't excist even if you have a proof. Nobody in the office all time. Absolutely scammers who should disappear from this business.

Pros: Fantastic costumer Service, very helpful!

Pros: Disgraceful service and rip off

Cons: Complete con artists

Cons: additional cost

Pros: I was there and nobody was there. I call and she told me she will come in 2 min; after 15 min she was there

Pros: I do not recommend this car rent!

Cons: I get what i dont wanted for double moneys when i order

Pros: Nothing,

Cons: The representative was rude, their policy on hire at collection of the car and the condition of the car.