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Firefly at Seville Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: Vague instructions at pick-up when asked to assist with guidance and direction for drop off at end of rental . For someone unfamiliar with the airport in question, this was essential. As it happened, we missed the tiny sign for the car rental area and had a 20min/15km M-way journey go-around to get back to the correct entry road
Pros: See my official complaint
Cons: They act like criminals
Pros: When picking up the car, the Firefly agent was extremely moody and unhelpful. He was obviously pissed that we did not want to buy his additional insurance. Also we got an upgrade that we did not want. We asked him to provide the car that we had asked for (Seat Leon or similar). This was not possible. Then we asked if Firefly could give us a car that was one size smaller (Seat Ibiza or similar), of which there seemed to be many available. Again the answer was NO.
Cons: An excellent car
Pros: EVERYTHING WAS VERY GOOD
Pros: Great and friendly service, very clear comms, lovely
Cons: They wanted to charge me an extra day - but it was due to the system, not because of malicious intent
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): EU countries.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Pick-up & Drop-off
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