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Arnold Clark at Glasgow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: everything was ok
Cons: everything was ok
Pros: The vehicle was new and clean and ran perfectly. The shuttle from the airport to the rental center was convenient and quick.
Cons: The wait for our vehicle at the rental center was very long. We were early for our pick up time which was fine but we then got forgotten about while sitting in their lounge and needed up waiting almost an hour past the scheduled pick up time.
Pros: Easy, quick pick-up and drop-off. Great car.
Pros: The staff was very customer service oriented.
Pros: Arnold Clark has the most fabulous customer service! Soup to nuts they've got everything covered and they are wonderfully gracious and helpful. Our car had 1K miles on it. Like brand new. They were so efficient but also had plenty of time to answer our questions. Wish they were in every country.
Cons: Not applicable.
Cons: The car wasn’t what I thought it would be like. Very very basic. The tyres were bald. A lot scuff marks on the car from previous renters. Wasn’t happy with the condition of the car
Cons: Rental is only open till 18.00
Pros: Straightforward and simple process including changes to pickup time and drop-off location. Well done, will use again.
Pros: Picking up and dropping off the car was very easy
Pros: Very friendly great customer service
Pros: Speed and efficiency
Pros: Excellent service
Cons: More info on the car would have been useful because we clearly did not have enough space for our lugguage. It was advertised as 3 suitcases but we could barely fit one. We understand that all cars are different, but in case case, it’s was definitely a one luggage car.
Pros: Excellent staff in Paisley.
Pros: Friendly service, responsive to delayed flights, excellent communication
Cons: limited hours, but I knew they were limited
Pros: They were very efficient and provided all info we needed for the car.
Pros: The staff were very friendly. The 1st cards GPS would not work so they gave a different car that had Apple car play and we could use Google maps this was great.
Cons: The added cost to drop the car to the airport because they were closed when I had to fly out. This was upsetting
Pros: Very professional staff
Pros: Everything was explained, clearly, efficiently excellent service
Pros: We had great service from the team at Arnold Clark. Very efficient and compliant with all the COVID PPE. We had a brilliant car. At the end of our trip they dropped us off at the train station. Would definitely recommend and use again.
Cons: We had no issues
Pros: Very friendly and efficient. Very covid-aware with protection in place. Car was wonderful, so pleased with it. Very helpful to us afterwards as we had to get to the station and was raining, the driver took us free of charge, so kind. Staff were great, wholeheartedly recommend this company and would 100% use them again.
Cons: Nothing it was perfect in every way.
Cons: It wasn't clear that we would need our authorisation codes via DVLA to obtain the car hire. We had to spend time finding this and also needed to know our National Insurance Numbers which my friend didn't know. I've never had to give this when dealing with a UK car hire company so wasn't expecting this. Also had to show proof of address as well as my driving license which wasn't clear when I booked. Luckily I showed bank statement on my phone but it was quite stressful finding details at the time
Pros: Very nice and considerate staff. Excellentm service.
Cons: Nothing (it would have been nice to know we were going to need our passports with us - luckily we did!)
Pros: GREAT service, customer care and a good clean car
Cons: All good except that they do not have a desk at the airport but that is a small issue.
Pros: Friendly collection and drop off from airport
Cons: Appalling condition of car seat we were offered, alternative offered but it was still terrible so we didn’t take one
Pros: How quick and effective they are
Pros: Friendly and helpful
Cons: The car had some kind of 'air freshener' in the air vents. It filled the car with an unpleasant smell and we could not get rid of it.