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Alamo at Glasgow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very quick and easy
Pros: Clean, good and new car, the stuff is very nice and effective
Cons: Strong pressure to purchase full insurance
Pros: Phoebe McCabe was very helpful and efficient when returning the vehicle.
Cons: The battery in the key was low and hence had to find a replacement in a remote part of Scotland in order to replace it myself. A little disappointing for an expensive rental.
Pros: Overall, the service was good with the exception that the reception gave me a wrong key for van instead of a full-sized car. As a result, I need to spend more time to get the car I rent.
Pros: Superb service by the Glasgow team Alamo
Cons: Changed my rental rate and, as I´ve never experienced that, now I find NOBODY to talk to and fix this. They keep sending me vague and generic emails like I am not understanding something, when, CLEARLY, it was eighther or, a mistake or plain dishonesty. Still hope someone fixes that and talk to me. Been renting with Alamo for almost 20 years and that was a shame.
Pros: Very helpful representative
Cons: There were problems with my first two cars! Flat battery. Alarm going off. But your rep was always very helpful.
Cons: I REALLY NEED HELP AND I DONT KNOW WHO ASK TO. on 04/12/22 I get a penalty charge notice in North Castel Street; in the notice there is written that I am required to pay a penalty of £ 60.00 if I pay in 28 days or £ 30,00 if I pay in 14 days;
I try to pay by qrcode but I can only chose between £ 80 or £120;
I TRYED TO WRITE TO CUSTOMER.CARE@EDIMBURGH.GOV.UK
Pros: Pleasant, professional, efficient.
Pros: Delightful and charming staff
Pros: The staff were friendly, helpful and very efficient thank you
Cons: Welcoming staff and went over things with you
Cons: Contacting the alamo offices was a bit tricky. Whenever we called we were routed to the headoffice and whenever they connected us to the office, no one picked up. This happened both at the glasgow and edinburgh offices. Shame because the service at the desk was impeccable.
Pros: Kind and very helpful when travel difficulties arose
Cons: Unclear drop-off point
Pros: Absolutely nothing
Cons: Everything they do and stand for
Pros: Nice friendly staff. Excellent vehicle
Cons: Communication between the staff on condition of the vehicle could be better. Also a sign directing the way to drop off point could be placed in a better position
Cons: They tried to sell me add ons I did not need (sat nav - car had built in sat nav) and excess reduction (which I had already purchased via Discover)
Pros: All round proffesional staff, well done and I will use you again
Pros: They assisted me in an upgrade.
Cons: Pressured to take on additional insurance even though I had already paid for some initially. I was also advised the initial $100 Australian dollars I paid as a deposit was not even involved in the deal and that it was just a booking fee. Will never go through this company again when renting a car.