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Ace Rent a car at Katowice Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Clean car
Cons: Slow, rude, inconsiderate, poorly organised
Pros: Quick pick up. Efficient staff. Excellent condition of car.
Cons: It is not stated anywhere that the agency is located outside the airport area. Agent asked for arrival time yet i had to wait 20 minutes outside the terminal for pickup. Then the agent lost the larking ticket, drove around looking for it then drove to pay the fine. After all that, during formalities, they typed my credit card details, including CCV, into their system and refused to rent otherwise. Upon delivery we had to wait 20 minutes to be delivered to the terminal. Rude and incompetent.
Pros: I got dropped from the airport to their station and then gave me a lift back which was very kind.
Cons: No issues
Pros: Smooth process and good customer service
Cons: The fact that they didn't accept bank card from other family members or debit card...
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Only cards issued in the main driver's name are accepted.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Cash, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: European Union.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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