What provisions do you have for customers with disabilities?
We want to help make your rental experience as comfortable and accessible as possible! While fully adapted wheelchair-accessible vans (with ramps or lowered floors) are outside the range of vehicles typically offered by rental fleets, many suppliers can still provide adaptive driving devices and spacious vehicles that work well for different mobility needs.
Step-by-Step Guide:
If you need space for a foldable wheelchair, many vehicle categories—such as SUVs and Station Wagons—offer generous trunk space that can easily accommodate mobility equipment.
Many large rental companies provide helpful driving aids, including:
- Hand controls
- Left-foot accelerators
- Spinner knobs
- Pedal extenders
These devices are often available at no extra cost, though they need to be requested in advance so the rental location can prepare them for your arrival.
Most rental suppliers welcome certified service dogs in their vehicles. It is always best to have our team confirm the policy with your specific supplier ahead of time for extra peace of mind.
When requesting adaptive driving devices, the supplier may ask for supporting documentation at the rental desk, such as a driver’s license code or an official note confirming you are legally authorized to drive with those adaptations.
"I booked a passenger van, so it will have a wheelchair ramp and a lowered floor."
Passenger vans typically provide large interior and trunk space, which is helpful for transporting wheelchairs. Structural modifications such as ramps or lifts are outside the standard configuration of rental fleet vehicles.
"I am renting from a major brand like Hertz, so they will definitely have hand controls ready for me when I walk up to the counter."
Adaptive driving devices are available only on request and are subject to availability. To arrange them, please contact us in advance so we can submit the request to the supplier and obtain official written confirmation.
💡 Did You Know?
If you have a disabled parking permit from your home country, it may also be recognized in other destinations. Checking the local parking regulations for your travel destination can help you make full use of accessible parking spaces during your trip.
What To Do Next:
Because availability can vary by location and supplier, it’s best to contact our support team before booking. Let us know exactly what you need, and we’ll check with local suppliers to help find the most suitable vehicle for your trip.
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