The overall value of their rental
Everyone wants to get a good deal. That doesn’t always come with the lowest price, though. So we ask our customers to tell us if the service they receive is commensurate with the price they paid.
DiscoverCars.com’s Award for Excellent Car Rental Service
At DiscoverCars.com, we compare car rental offers so that you can choose the car that best fits your needs. We know that you as our customer want to know more than just the price; you also want to know what kind of service to expect from a car rental supplier prior to booking a car. It’s for this reason that we ask every customer to rate their rental after they drop off the car. That way, you don’t have to take our word for it, but instead, you can use the experience of renters like yourself to make an informed decision. Every customer is asked to rate the following:
The ease of finding the rental desk or representative
After disembarking from a long flight, most don’t want to feel like they are contestants on The Amazing Race searching for clues to find the rental desk. We want to make sure you can find your rental car as easily as possible and our customers’ reviews can help.
Car cleanliness
Ever rented a car to find leftovers from the previous renter’s dinner in the front seat? If not, you probably don’t want to. Our customers' ratings can help you to get a car that’s spic and span.
The efficiency of the car rental agents
The car rental desk is notorious for the dreaded upsell. From unwanted insurance to a GPS unit when the car already has it built-in, the agents at the rental desk always seem to want to sell you something more. Let our customers’ experiences help you find rental agents that serve you rather than sell things to you.
Time spent picking up the car
The last thing you want to do is spend hours of your vacation waiting at the rental desk to pick up a car. Make sure you take our customers' reviews into account so you can get swiftly to your rental car.
Time spent dropping off the car
With a flight or train to catch, it can be very stressful if you are delayed while dropping off the car. Our customers’ reviews can help you make sure you don’t have to stress out when returning to the airport.
The overall condition of the car
If you’re given a car with bald tires or malfunctioning brakes, you’re likely to spend your vacation doing the one thing you don’t want to – worrying. We ask our customers to rate the condition of their rental car so you can be safe and worry-free.
Some rental companies work incredibly hard to provide unmatched service for their customers. We decided to award these companies for their efforts by giving them our Excellent Car Rental Service Award.
The top 5 companies with an average rating in 2025 of at least 8.0 received the award*. This award is for the service at the rental desk in a specific location, not for the company as a whole. Also, when searching for a car, the three highest-rated suppliers in that location have been given a badge in the search results. This means that you can be assured that if you see the badge, you will get excellent service from this company at that location.
* Only companies that have been rated by at least 20 customers in a given location are given the award to make sure the experience is indeed excellent.
