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Surprice at Rabat Airport
Customer Ratings and Latest Reviews
Pros: Car is good and clean as described
Pros: Two hours waiting outside the airport in the street. No sign at all of the car company. I was proposed a very small car different from the one I booked online. I had to fight to get a bigger car. The agent came with a lot of ensurance proposals and none of them was proposed online during the booking. I found this completely unfair and not honest. To summarise. It was a very bad experience.
Pros: Rented old gps garmin for extra charge which did not work at all One of the brake light in the back was busted which was only discovered by getting ticket by police stopping me That car was replacement of original suv that had shattered windshield 3 days later Only thing that went smooth was rep met at the drop off location on time
Pros: Nothing
Cons: No honestly, the first car was manual not automatic, the second one was broken I have to wait ( with all my family) over 2 hours to get another one, costumer service was lied to me all the time.
Pros: The stuff was helpful especially Sarah Mrs Sarah was polite good customer service
Cons: The stuff was helpful especially Sarah Mrs Sarah was polite good customer service
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Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
A young driver fee applies to drivers under the age of 21.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 68.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, Maestro, Diners, JCB, Discover, Union Pay.
American Express, Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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