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Surprice at Rabat Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: horrible rental company, car WITHOUT petrol, apparently we should have washed the car before returning it, impossible to change anything, complicated and very far from the standards of other companies, for my part never again
Pros: Everything about the service was great from start to finish I do hire cars in morocco 4 times a year like I said Everything was fantastic and I mean it.
Pros: The personnel is very unprofessional
Cons: You overcharge everything. The car wasn't delivered on time and was very unclean... Plus the service... Very very bad customer experience.
Pros: Car is good and clean as described
Pros: Two hours waiting outside the airport in the street. No sign at all of the car company. I was proposed a very small car different from the one I booked online. I had to fight to get a bigger car. The agent came with a lot of ensurance proposals and none of them was proposed online during the booking. I found this completely unfair and not honest. To summarise. It was a very bad experience.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 23.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 69.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, Maestro, Diners, JCB, Discover, Union Pay.
American Express, Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
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