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Ok Mobility at Bordeaux Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: On airport pick up, close to terminal
Cons: Only two desks manned, on pick up the staff hard sold additional insurance that cost twice the car hire. On drop off had to wait in line with the renters when we had to check in for a flight. Said we would receive an email confirming all OK but have not had this. Would not choose OK Mobility again as a result
Pros: Shocking. I was charged 120 euro for a car seat which I did not need. I told them three days in advance I did not need the seat. I was forced to pay for the seat in order to get keys. This was my first family trip away with a little baby so far from ideal start. The lev of concern or interest in refunding me from discover cars or ok mobility is completely disgraceful. Fraudulent behaviour charging me for something I didn’t take. Now they are or ignoring my emails. I’ve used discover cars 3 times
Cons: Shocking. I was charged 120 euro for a car seat which I did not need. I told them three days in advance I did not need the seat. I was forced to pay for the seat in order to get keys. This was my first family trip away with a little baby so far from ideal start. The lev of concern or interest in refunding me from discover cars or ok mobility is completely disgraceful. Fraudulent behaviour charging me for something I didn’t take. Now they are or ignoring my emails. I’ve used discover cars 3 times
Pros: The car ran well and we had a good mileage allowance.
Cons: The pricing structure of insurance/excess/cover dishonestly reflects the true price of the hire. I felt pressured by the clerk on the pick up desk to pay the additional cover, which I refused as I couldn’t afford to pay it.
Pros: Very helpful and efficient.
Cons: Nothing
Pros: The price wascood
Cons: We booked a car from Friday to Sunday but we paid for 3 days as the return time was 52 hours later than pick up time. We arrived half an hour earlier before pick up time and the agent said that the car was not available but we could upgrade for double the price. I mentioned that we had already paid for an extra day although the car would be literally be returned two days after. She said that doesnt matter and we should come back 30 min later.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For each additional km an additional charge of 0.40 EUR per km will apply.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): United Kingdom, EU.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher. ID documents must be hard copies; documents held on mobile devices will not be accepted.
It is only possible to pay and leave a deposit using the same card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
It is only possible to pay and leave a deposit using the same card.
If the customer wishes to use Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
American Express is/are not accepted.
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required.
Crossing country borders is allowed to the following countries: European Union.
Crossing country borders is forbidden to the following countries: Albania, Bulgaria, Romania, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
A deposit for a tank of fuel is required upon pick up.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
The supplier will hold the vehicle for 4 hours after your scheduled pick-up time as long as it is within their normal business hours. After this time, your booking may be canceled without refund.