RentScape at Bordeaux Airport

Pros: None. Service was very poor

Cons: Poor customer service. Agent provided no helpful information about my booking. Did not clarify limited mileage, existing damage on the car or the optional insurances etc. Even though I provided my email address she sent the contract to the wrong address so I did not see the condition report. Even after clarifying this at drop off I was told the contract would be sent to the correct email and it still hasnt been sent. Tank was not full at pick up either.

Pros: Very patient, friendly staff. The car was in perfect condition, clean and ready for collection by the time I arrived.

Cons: The wait time for collecting the car felt a bit long. It would be helpful to have at least one more staff member during peak season - there were 2 staff members at the time I went to collect my car. One more available would have eased the waiting time.

Cons: you get a 50% chance to have rude staff. their signature process is not transparent.

Pros: Nothing to add to the above !

Pros: The car smelled like new and was fun to drive!

Cons: nothing to complain about

Pros: Nice car.

Cons: A bit slow initially but only a minor.

Cons: Charged me a cleaning fee but never told me I needed to clean it at time of booking. Low quality car

Pros: Good value, friendly staff

Cons: Car was poorly cleaned and many minor bumps and scrapes. I was not sent condition report by email once I had picked up the car

Pros: The car was dirty when we picked it up… Old windshield superstar that need to be replaced. Oil change was needed Side rear view mirrors were disengaged Dents and scratches all over

Cons: They wanted 30 euros extra for cleaning the car. This is not mentioned on the Rental agreement with Discover Cars. I declined and cleaned the interior myself.

Pros: Value for money

Cons: No one around to return car.,if there was they would have signed off on good car condition. No damage and full tank of gas. I haven’t gotten my deposit because I get emails saying there was damage. No reg number no contract number. No pictures and no description. There was one scratch on the car rear bumper before I left the lot and that’s the only thing I noticed and photographed. There is no damage to the vehicle and this is ruining my Experience with discover cars. This is false charges.

Pros: Speedy pickup and excellent car

Cons: Upon returning the car, tiny scratches were found on the plastic trims above wheel-arches. I was assured I would receive a report on the cost within two days. I explained that I needed this promptly to enable a claim to be made on my Excess Insurance. I am still waiting - four days later. However it seems that an unidentified sum has been deducted from my credit card. It is not the same reference as with the hire. I can only assume that it relates to the damage. No explanation or invoice given

Pros: good value

Cons: vehicle had a service overdue

Pros: the young guy at pick up did all he could, thanks

Cons: not the car I had ordered, old model

Pros: I wish I could say something I liked about Rentscape Bordeaux but there wasn't really anything. The whole process and interaction was the worst I'd ever experienced from any company I've interacted with

Cons: - rude staff - car condition was unacceptable - don't answer calls or emails - never return deposit (more instances of this on Google reviews than I can count) - no vehicle inspection or documentation on pickup or drop off

Cons: Awful company and gave us a car in terrible condition. Would avoid at all costs

Pros: Car was ok

Cons: Way to slow, too much queue, still waiting for my invoice. Too much time spent definitely. Just UPGRADR your systems and ease our life please!

Pros: Nothing they did not have a car for me

Cons: That they didn’t have a car for me

Pros: Uncomplicated, quick, no problems, drop-off outside opening hours possible

Cons: nothing

Cons: No damage report was given when hiring

Pros: Very efficient

Cons: We rented two cars that were supposed to be of same quality but looked to be an older car.

Pros: Collecting the keys and doing the paperwork was quick and easy. Drop off was easy too.

Cons: Unfortunately there was no car seat when we arrived and had to wait about 50 minutes. This was frustrating as we'd requested one on the booking and we emailed a few days before to remind them.

Pros: nothing

Cons: staff very late on site, no one on site at 9.30am, no apologies or explanation. no staff member showed us where the car was. Very unhelpful. Car filthy outside, dirty and smelly inside. 85,322km on car.

Pros: Being caught for additional insurance at an extra €150..!

Pros: Out of hours drop-off was good.

Cons: Poor car condition. Contract never received (presume wrong email address noted down)

Pros: Quick and easy

Cons: The signs to drop car off (to any rental) were confusing and I went trhough the wrong barrier and had to pay a drop off passenger fee and went round the airport twice

Pros: Atrocious service

Cons: When I returned it and made it very clear I was making a complaint I did not receive any apology or any discussion around my concerns including safety concerns

Pros: Good quality car for reasonable price, however our friends received a terrible car so it is really luck of the draw I think.

Cons: Trying to sell insurance at silly prices! Also that some cars they offered were poor quality and when questioned they would not accept it and said we needed to discuss with discovercars. Rentscape supply the car and it should be of good standard.

Pros: négociation amicale

Pros: Efficient

Cons: Nil

Pros: In general, everything was good, but we had to wait a long time to pick up a car. There was only one representative available, and previous clients had some problems with their car. The office was extremely hot, and there was no water available.

Cons: I got a car with not a full tank. One of the headlights was not working, which I discovered a bit later.

Cons: Was charged quite a lot for being late

Pros: english communication is good

Cons: cannot offer alternative when problem happen

Pros: Great staff.

Cons: Car was a little tired.

Pros: The staff speaks English, which is appreciated. Very polite and helpful,

Cons: Car was scratched on a lot of places, and I really mean a lot. We didn’t need a fancy car to go to a wedding or anything, so it was not a problem for us this time but could have been.

Pros: Nothing !!

Cons: There was zero customer service!! There cars looked like they had been bought from an auction that day . None were clean , smelt of smoke and looked like it had been Bangor racing . When I asked to change car over concerns for the safety of it they weren’t interested. Pay a bit more money and look at the other companies on site there .

Pros: The pickup process was efficient and they had a child booster seat available for rent (something which I had not booked originally).

Cons: Tried to add a daily charge of 5euro per day for breakdown coverage - this should be included in the price of a car rental, not an add-on fee, and it is not something I have ever been asked for before. They said they had emailed me the rental agreement and would not provide me with a printed copy. Rental agreement never appeared even after returning the car, double checking my email, and asking for it to be sent to a different email address. Still haven't received refund for Adblue cost

Pros: Friendly and efficient

Cons: As above

Pros: The staff go way Above the call of duty

Cons: Would have preferred a fiat 500 to Renault cleo

Pros: Value for money and ease of whole procedure

Cons: Pre rental checks are so important

Cons: The car was not full of diesel when I picked it up, mentions this when I returned it and was ignored.

Pros: Collection was straightforward and drop off was very smooth meeting us in the car park.

Cons: The vehicle (BMW 3 series estate) had a badly broken drivers wing mirror. Coupled with the poor windscreen wipers, it meant that driving the car in the very wet weather we had for the week felt quite unsafe.

Pros: Rentscape was incredible. They were friendly, efficient, and quick. There was no hassle at all. Also, they were also extremely helpful!

Cons: Didn’t like the service from the guys at collection and dropping of the car, I got wrong car it was damaged, dirty, had scratches, dents. Behaviour of few colleagues appalling and rude, when I mentioned about the condition of the car they mentioned this is only car for me if I like or not I have take the car. Mind you this was at 8:45 evenings time raining I had my family with 3 kids waiting had no choice but to take it.

Pros: Due to arriving late at the car hire, the hire had expired, but rentScape were very helpful. Next time i will go direct to rentScape

Cons: nothing

Cons: The vehicle smelled of smoke.

Pros: Was given a less group car and took a high 2k holding deposit and wheels needed balancing

Pros: It was budget price which reflected in the cars condition. It had high mileage & the body had lots of dents & scratches.

Cons: At first we looked for a Discover cars office outside of the airport. RentScape is written to small on Discover cars booking voucher.

Pros: Friendly airport staff

Cons: As above

Pros: Quick drop off

Cons: Slow pick up and condition of car.

Pros: Ease of the drop off, no hidden costs, friendly staff.

Cons: Car had some service notification, but nothing ruining the overall great experience of the rental.

Pros: Pick up and drop off was a breeze (apart from the location of drop off but that’s not their fault), car was good value for money and they didn’t try to push unwanted extras on us.The vehicle itself was very clean inside but had seen better days on the outside - for us this wasn’t a problem.

Cons: Nothing, Rentscape were brilliant start to finish, highly recommend.

Pros: Very friendly staff

Cons: The wait time was long, and the car was old and not in great condition

Pros: Representative was very friendly and tried his best to support.

Cons: Rental desk was not open at the confirmed time.

Cons: Car internally was dirty when we picked it up. Did not feel like it had been cleaned and were very disappointed. Engine also felt like it had been throttled

Pros: Great car.

Cons: Car was only half full of petrol and Rentscape made us pay for insurance that we had already taken out.

Pros: Wasn’t open when we got to Bordeaux even though we had given them our flight details. Had to run around like a maniac to hire a different car (costing us twice as much) so we didn’t get stranded at airport. Worst car rental experience I’ve ever had.

Cons: Wasn’t open when we got to Bordeaux even though we had given them our flight details. Had to run around like a maniac to hire a different car (costing us twice as much) so we didn’t get stranded at airport. Worst car rental experience I’ve ever had.

Pros: nothing

Cons: worst I have ever encountered

Pros: Nothing. No service rendered.

Cons: They did not accept my Portuguese credit card

Pros: Great value & on airport car collection

Cons: Not obvious how to find office and long wait for car pick up

Pros: Very helpful when collecting and returning the car

Cons: Nil

Pros: Everything

Cons: Age of the car

Pros: Really easy to deal with and really helpful to my wife and kids. By far best car company I have dealt with