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MEX RENT A CAR at Mexico City International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Customer service is awful. They’re dishonest and scammers. If anyone tries to rent from this company just be aware that the price your quoted is not real and the car that you requested is probably not the one they will give you. They will give you a more expensive one.
Cons: Desk was shut, nobody answering phone. Supposed to pick up car at 5am, desk next door said nobody would arrive until 7:30am.
Pros: Fuck y’all thieves
Cons: Money hungry scammers fucking thieves
Cons: There was no car.
Cons: They are very sketchy, they first tried to give me a car of a lower category, they wanted to over charge me for insurance, and were complaining about me booking through a third party. They charged my card with 2.5 times more than regular protection charge than normal. Customer service the worst. I got the car I ordered after 1.5 hours of fighting with those people and telling them I was going to complain with the PROFECO. Call me for more details 719-258-3139
Pros: I was not able to receive the car as I was almost an hour late (for which we called but didn't pick up) and I didn't receive a refund as well. Pretty bad experience, loss of money
Pros: Very pleasant, spoke English
Cons: The car's check engine light was on when I picked it up, and that made me nervous. Also, I think a GPS unit should be offered for an additional fee.
Cons: Trying to charge me $7100 Pesos for insurance
Pros: NOTHING AT ALL, NOTHING GOOD TO TALK ABOUT
Cons: WORSE THAN TERRIBLE, DISASTROUS TO SAY THE LEAST, AND STAY CIVIL.
Pros: Truly the worst experience I’ve ever had with a business.
Pros: Nothing positive
Cons: Dishonesty, extreme pressure to purchase unnecessary coverage, charging exorbitantly for a different car because they "ran out of" the car I reserved (and prepaid!) We ended up with a car that Mex Rent a Car KNEW had a leaking tire. We had to spend significant time (and money) dealing with the issue, having the tire repaired twice, in a country where we barely spoke the language. Just a horrible experience overall.
Pros: Good communication and good value for money
Cons: Their insurance is not included and it is very expensive
Pros: The car itself was fine (I did not mind picking up a car with dents and damage to the exterior), drop off was quick and friendly.
Cons: Pick up was appalling, ridiculous amount of time consuming paperwork at the desk in arrivals, then at the car depot arrived to discover that the car valvet staff had not turned up for work and the one guy at work was trying to wash cars for everyone in the shuttle. representatives at the desk were obviously stressed (but not valeting the cars themselves). As time ticked on they became increasingly rude, saying things like "you can cancel and go elsewhere" and "do you want a dirty car".
Pros: Daniela the agent was super helpful and very nice.
Cons: The cops know the rental cars in the area and will pull you over. Just wish that we had been warned since we won't ever rent a car in Mexico City again due to the corrupt police system.
Pros: Never received the car because there was no one working when I went to pick up
Cons: Literally person left and I never got a car. Had to use a competitors service.
Pros: They did not honor the full coverage we purchased through your website. The cost ended up being double what I was quoted from your site.
Cons: The agent was rude and would not accept our insurance purchase.
Cons: Tried to trick us into getting add on insurance. Car was dirty and very damaged.
Cons: unclear policies
Cons: Lack of transparency and over communication of high rental insurance cost is a huge miss. Our reservation was not honored and we were forced to upgrade despite our desires without any kind of compensation. The vehicle took an hour to be delivered to us. The fuel tank was given to us under 1/4, meaning we had to refuel upon receipt. Just overall an awful experience will never rent a car again.
Pros: Good value
Cons: I ordered a car with automatic transmission and they demanded $25 per day extra to provide one. I can drive manual and did do, but this attempted shakedown was annoying and a bad way to introduce your country.
Pros: Close to the airport,no hidden costs, easy drop off and pick up at car location
Cons: Completing the forms took about 39 min
Pros: The Service was horrible.
Cons: Our car had an outstanding speeding ticket (from a year ago) and we got stranded by have a day because they couldn’t fix it fast enough. They still insisted on charging us for the whole time rented and since we refused, they said “no worries I’ll just hold on to you guarantee”. Awful experience, would not recommend, and will definitely not rent with them again.
Cons: There was no one there at the desk. We called for a shuttle pick up. We gave them our reservation information. 30 mins later they didn’t pick us up. Then we called again for 10 minutes and had only a busy signal. Then when we did get a hold of them they said. Oh. We don’t have the car on your reservation so it is going to be three times the cost to rent a car with us. We only have bigger ones.
Pros: They don’t give us our car and discover keep our money. they stole our money
Cons: They don’t give us our car and discover keep our money. they stole our money
Cons: upsold insurance indicating previous booked insurance from discovercars will not cover - paid almost 150% more from original price
Pros: Shuttle to/from airport
Cons: The reserved car is not available when we were there.
Cons: The people were very rude and wanted to charge triple the amount rhat I signed for online
Cons: You stole my money. They said that the money I paid did not count towards the rental. I want my money back.
Pros: No way to communicate with nobody.
Cons: I didn't like nothing
Pros: Quick pick up and drop off
Cons: Inside of the car was not clean.
Cons: They try to scare people to convince about extra insurance, never more!!
Pros: Todo fue una mentira
Cons: Todo fue una mentira y una estafa
Pros: The guys in Mexico City was nice.
Cons: I didn't like the service in Cancun City.
Pros: very bad manager there
Cons: they did not givme the care
Pros: They didn’t give me the car that we had booked!
Cons: They didn’t give me the car that we had booked!
Most Popular Car Rental Deals
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 70 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, ID card.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express, JCB. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/collection service is not provided.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off