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America Car Rental at Mexico City International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Still haven't received $18,000 refund of deposit, despite confirmation that car was returned as collected and it would be refunded in full within 48 hrs. Can was not what I ordered and was offered no refund. Ordered 7 seat premium SUV (VW or similar), got 5 seat Kia (or was offered a 7 seat mini van). Washer bottle has a leak and so we couldn't fill to squirt windows.
Pros: Friendly staff. Pickup to & from airport
Cons: When it came vehicle coverage, pricing was deceptive, they reassured us a packaged price & at the end the cost triple. Our mistake was trusting the agent when he had assured us one set price. We should of double checked each itemized line.
Pros: The service the man gave me was okay
Cons: Everything stated on the site where I rented the car was a lie. I paid almost double the price stated on the site. They didn’t give me the car I had rented and the insurance sold on the site didn’t cover me at all and they told me they couldn’t let me take the car out if I didn’t pay their insurance.
Pros: The worst service I’ve ever experience.
Cons: Personal very slow and took over an hour to get helped.
Pros: only the courteousness of the driver to airport!
Cons: They scam people on a regular bases. I got to hear they were doing the same insurance recital to the customer next to me. I went to see their reviews and is all full of the same complaint. I can't imagine showing up at the airport and the airline telling me my flight purchase is not good.
Pros: Horrible Service.
Cons: Sales associate kept telling me the internet was slow and couldnt get a hold of the manger. Made my family wait three hours that they are getting the car ready and then tell us that they dont have the car I rented and would need to pay more money for the cars they had available. Then the guy tells me I have the liberty to go rent at another company after making myself and three small children wait three hours for nothing.
Cons: Terrible experience
Cons: Final price was way over expectation when placing order.
Pros: Very efficient rental pickup.
Cons: The rental return was not very easy at all.
Cons: I bought an insurance in advance and in Mexico they made buy another one using a trick withe cc terminal
Cons: the car was almost wrecked, having noises everywhere.
Pros: Seems like an okay company.
Cons: Hold me about an hour at the office and didn’t like my driving license. The driving license was absolute fine. I did not get the car, I’ve lost money and time.
Pros: The employees that drive clients to airport are outstanding. Can’t complain!
Pros: Nothing, they took forever to get the paperwork done, took 2-3hours to get the car WITH NO LINE!
Cons: I didn’t like anything worst service ever!
Pros: Nothing. This is a scam. Stop ripping off people.
Cons: How are you still in business??
Pros: The problema is just the price and reservation....to expansive just for a car
Pros: No hay buen servicio
Cons: No se respetes el precio pues señalan cobros adicionales por seguro que supuestamente ya están cubiertos en la reserva previamente
Pros: I never rented a car through them. They said there was no way they could honor the price I paid through Discovery and also said they never accept 3rd party insurance coverage, which is what Discovery siad they would do.
Pros: It was all good from start, to the end, have Nothing to complain about,,, so we come back, in the end og the year, and rent Another car from you again 👌
Pros: Rent the car for 3 months was possible.
Cons: It was impossible to make them respected the rate on the Booking form.
Pros: It was okay.
Cons: The drop off took some time.
Pros: la cordinacion y el tiempo de entreda y retiro de los carros
Cons: fue muy dificil encontrar el mostrador
Pros: Staff at desk were polite at pickup, despite being dishonest about condition of rental car.
Cons: Car broke down, we missed our flight, and staff have been nothing but dishonest/dismissive since.