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America Car Rental at Mexico City International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I did not like anything.
Cons: Horrible customer service. It took over 2 hours to pick up a car. It was not ever a busy time. No one speaks English. We were ripped off by exorbitant insurance rates. Then we were given a car that was set to Spanish with no option for any English navigation. We also asked about toll roads and they did not inform us of how complicated it would all be to get on one. The drop off was a nightmare too. I will never use this car company and will do my very best to discourage anyone from using them.
Pros: They are rak thives they try to force clients to pay for extra insurance even I if I already had Amex protection.
Cons: A serious company should never do business with those crooks it is a total scam
Pros: The kindness and professionality of the assistents
Pros: Az ár jobb volt mint a konkurens cégeknél .
Cons: Megpróbáltak rábeszélni plusz biztosításra , mondván hogy nincs benne az asszisztencia a választott biztositasomban , aztán kiderült 10 perc alkudozás után hogy mégis.
Pros: The staff did not seem to care that we had ordered a different car or that we ordered a sat nav. Therefore we were basically abandoned in Mexico where we did not know where we were going nor did we speak the local language.
Cons: What did we like? Nothing. We will be writing a full complaint and asking for compensation
Cons: I felt they were being dishonest with me and trying to get me to buy their insurance. Said my credit cards didn't work, but had no problem the rest of my trip.
Pros: Thoroughness will documenting the condition of the vehicle
Cons: Time spent (over an hour) to pick up the vehicle, and being charged $1000+ more than Discover Cars quoted me upon reserving the car
Cons: Extremely bad and rip off
Pros: Desagradable, porque nos cobraron la renta y el seguro de nuevo, cuando se suponía que ya habíamos pagado
Cons: Que nos cobraron doble la renta del carro
Pros: He offer an alternative options.
Cons: The service was ok.
Cons: I ended up walking away and just using uber for our entire vacation
Cons: Change prices at front desk
Pros: Nothing. Everything was terrible - from the car they provided to the customer service. Spent 2 hours to pick up the car and 1 hour to return it.
Cons: Everything! Will never repeat this experience again!
Cons: Still haven't received $18,000 refund of deposit, despite confirmation that car was returned as collected and it would be refunded in full within 48 hrs. Can was not what I ordered and was offered no refund. Ordered 7 seat premium SUV (VW or similar), got 5 seat Kia (or was offered a 7 seat mini van). Washer bottle has a leak and so we couldn't fill to squirt windows.
Pros: Friendly staff. Pickup to & from airport
Cons: When it came vehicle coverage, pricing was deceptive, they reassured us a packaged price & at the end the cost triple. Our mistake was trusting the agent when he had assured us one set price. We should of double checked each itemized line.
Pros: The service the man gave me was okay
Cons: Everything stated on the site where I rented the car was a lie. I paid almost double the price stated on the site. They didn’t give me the car I had rented and the insurance sold on the site didn’t cover me at all and they told me they couldn’t let me take the car out if I didn’t pay their insurance.
Pros: The worst service I’ve ever experience.
Cons: Personal very slow and took over an hour to get helped.
Pros: only the courteousness of the driver to airport!
Cons: They scam people on a regular bases. I got to hear they were doing the same insurance recital to the customer next to me. I went to see their reviews and is all full of the same complaint. I can't imagine showing up at the airport and the airline telling me my flight purchase is not good.
Pros: Horrible Service.
Cons: Sales associate kept telling me the internet was slow and couldnt get a hold of the manger. Made my family wait three hours that they are getting the car ready and then tell us that they dont have the car I rented and would need to pay more money for the cars they had available. Then the guy tells me I have the liberty to go rent at another company after making myself and three small children wait three hours for nothing.
Cons: Terrible experience
Cons: Final price was way over expectation when placing order.
Pros: Very efficient rental pickup.
Cons: The rental return was not very easy at all.
Cons: I bought an insurance in advance and in Mexico they made buy another one using a trick withe cc terminal
Cons: the car was almost wrecked, having noises everywhere.
Pros: Seems like an okay company.
Cons: Hold me about an hour at the office and didn’t like my driving license. The driving license was absolute fine. I did not get the car, I’ve lost money and time.
Pros: The employees that drive clients to airport are outstanding. Can’t complain!
Pros: Nothing, they took forever to get the paperwork done, took 2-3hours to get the car WITH NO LINE!
Cons: I didn’t like anything worst service ever!
Pros: Nothing. This is a scam. Stop ripping off people.
Cons: How are you still in business??
Pros: The problema is just the price and reservation....to expansive just for a car
Pros: No hay buen servicio
Cons: No se respetes el precio pues señalan cobros adicionales por seguro que supuestamente ya están cubiertos en la reserva previamente
Pros: I never rented a car through them. They said there was no way they could honor the price I paid through Discovery and also said they never accept 3rd party insurance coverage, which is what Discovery siad they would do.
Pros: It was all good from start, to the end, have Nothing to complain about,,, so we come back, in the end og the year, and rent Another car from you again 👌
Pros: Rent the car for 3 months was possible.
Cons: It was impossible to make them respected the rate on the Booking form.
Pros: It was okay.
Cons: The drop off took some time.
Pros: la cordinacion y el tiempo de entreda y retiro de los carros
Cons: fue muy dificil encontrar el mostrador
Pros: Staff at desk were polite at pickup, despite being dishonest about condition of rental car.
Cons: Car broke down, we missed our flight, and staff have been nothing but dishonest/dismissive since.