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Thrifty at Mexico City International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Car was clean
Cons: Address given was difficult to follow in the airport. When we did find the Thrifty office it was shut. After ringing the contact number we were directed to Hertz. The collection took over 30 mins to complete and we were then directed to a shuttle bus to take us to the car pick up. This didn’t arrive for 25 mins. When we eventually got to the pick up area we waited nearly one hour for our car to be ready. Over ten other customers arrived and had their car handed over before us. Took over 3 hours
Pros: The agent at the airport was patient and helpful for us.
Cons: I reserved a "Standard SUV". Upon check-in, the agent advised me that they had already rented out all cars except for "Premium SUVs". Thrifty said that they don't offer any insurance for their Premium SUVs so we would be forced to give a deposit of $14,000 USD. There was no option for us to avoid giving this deposit, even if we had our own insurance. This is unacceptable. We did not pick up a car from Thrifty.
Pros: It was not Thrifty, the company was Herzt…. You must to inform, we spend time trying to find Thrifty
Cons: Herzt was good, but the final price of our rental was 365€, and my total with discover was 318,45€ with total insurance. When we were in Herzt, they told us that we contract total insurance with Discover but not with Herzt, and our insurances was minimum
Pros: A few of the reps were pleasant.
Cons: Shit company and will never use them nor this website again. Check out was painfully long, check in even worse as they spent hours going over the car to look for even the most minute flaw so they could try to charge me. Absolute shit show and will never be back.
Cons: It is not clear that Thrifty is actually part of Hertz and you need to go to their counter. When I showed them the agreement I have with DiscoverCars they did not honour that pricing and said that I need to take up the complaint with DiscoverCars. I rented for longer than 30 days and DiscoverCars said it would be fine, the initial rental agent said that all I would need to do is visit another Thrifty and extend the contract, in actual fact the first contract had to be completed and a new one rai
Pros: The shuttle service to the terminal.
Cons: Difficult to find the dealer counter (it was at Hertz’ office). Inflatted currecy rate was used (20:1 peso to dollar). Not recognizing my prepayment. Long waiting time in picking up and dropping off the car...
Pros: The worst, I’ll give bad feeds to everybody I know
Cons: Didn’t even give me a car and didn’t give my money back because you don’t know how to keep a business