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Hertz at Mexico City International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Horrible, waiting 2 hours to get our cars, after complete inefficiency by novice team. They asked us to pay extra money for supposed airport tax which we couldn’t verify? Car was not ready almost not available, if it was not for my wife who speak Spanish, it would have been cancel, the childcare seats were left to us to install without any instruction, manager signed document in the wrong place for contract adjustment, drop off was also horrible, hertz not responding to our call prior drop off
Cons: Only one agent helping multiple customers
Pros: Friendly and good customer service
Cons: Car rental agreement through Discover said fuel tank will be full, but at Hertz it was almost empty. This is not a problem, because Hertz clearly indicated that the tank was almost empty and asked me to return at that level. I preferred a full tank and they obliged.
Cons: We ended up paying significantly more for the hire than was quoted. We paid for road side assistance but when we had a flat tire and called the number for support no one answered.
Cons: They made me wait in hour in line just to tell me that there were no more cars available including the one i had reserved.
Cons: This was a scam. Hertz rep claimed that they did not receive our prepay we had paid. Then they asked for a massive deposit and claimed that credit card was rejecting the large charge. In order to avoid we would have to pay $150 extra for premium insurance. We called our credit card company and they said no charge was rejected (Hertz had never attempted a charge). At that point Hertz told us they had given our car away and had no more cars.We had to get a hotel at the airport and then took a bus
Pros: Staff was friendly and helpful. They were also flexible in letting me drop off the car on a different location.
Cons: They had problems reading my booking and they couldn’t confirm my reservation by phone. This caused a lot of confusion before the trip.