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Hertz at Mexico City International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: We ended up paying significantly more for the hire than was quoted. We paid for road side assistance but when we had a flat tire and called the number for support no one answered.
Cons: They made me wait in hour in line just to tell me that there were no more cars available including the one i had reserved.
Cons: This was a scam. Hertz rep claimed that they did not receive our prepay we had paid. Then they asked for a massive deposit and claimed that credit card was rejecting the large charge. In order to avoid we would have to pay $150 extra for premium insurance. We called our credit card company and they said no charge was rejected (Hertz had never attempted a charge). At that point Hertz told us they had given our car away and had no more cars.We had to get a hotel at the airport and then took a bus
Pros: Staff was friendly and helpful. They were also flexible in letting me drop off the car on a different location.
Cons: They had problems reading my booking and they couldn’t confirm my reservation by phone. This caused a lot of confusion before the trip.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 9.37 EUR per day applies to drivers under the age of 25, with a maximum of 46.85 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: passport, valid driver license, booking voucher, return flight ticket.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following country: USA.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off