GreenMotion at Riga Airport

Pros: qa test

Cons: qa test

Cons: I booked a specific model — a Toyota RAV4 Hybrid 2.4 petrol — because of its power. However, I was given a Nissan Qashqai 1.5 petrol, which is much weaker. When I asked about the car I originally booked, I was told that only this one was available. But when I arrived at the parking area, I could clearly see several RAV4 hybrids there. I am very disappointed that the company does not keep its promises and seems to try to provide a weaker and cheaper car instead of the one that was booked.

Pros: Perfect

Cons: So good. Brand new car

Pros: nothing. not helpful staff.

Cons: nothing, not any service provided. cant use all of the car boot doesn't work.

Pros: Smooth and professional. Thanks to lady at the reception.

Pros: Helpful staff

Pros: Great car, hardly any miles. Spotless.

Cons: Long queue at pick up, had to wait 30 minutes. Not easy to find the drop off point with all the roadworks - needs better signs.

Cons: After paying for the car hire the insurance then the extra insurance…. I do not like that you are asked to pay for a cleaning of the car.. €40 if it comes back dirty… who decides how dirty all cars pick up dust etc when being driven but are not dirty… It would put me off using this company again if after dropping the car off I get deducted €40 because someone thought it was a bit dirty, as there was no one at the return area to check with. Not a very good customer experience sorry

Pros: Nice car Fast service

Cons: Not enough support in explaining issues in car ignition Inappropriate encouragement to use insurance to recover charges for alleged scratches

Pros: Friendly agent. Car was what we needed.

Cons: A used water bottle was left in the car by the previous renter.

Pros: car condition is good

Cons: scam with the insurance

Pros: They canceled my car rental when I arrived.

Cons: They canceled my car rental when I arrived.

Pros: Nothing

Cons: Green Motion are scammers. They charged 40 euro for the cleaning of the car that was barely dirty

Pros: quick and efficient collection of car

Cons: no communication as to why there is a 20euro charge

Pros: I very happy with service. Just can not understand why need pay extra money for picking up after 7 pm.

Cons: Don’t appreciate additional surcharges for picking car up after 7pm. If the hours of business are 10am until 8pm & the vehicle picked up between these hours no additional charges should be made. Will avoid green motion in future.

Pros: Quick and easy. Helpful agent.

Pros: Always great service from greenmotion.

Cons: Speedy check in.

Pros: Быстрое объяснение агента. Удобная машина,часть дорог были грунтовые, но машина ехала без проблем

Cons: Стоянка далеко от аэропорта и идти туда с багажом

Pros: It was okay. Nothing special.

Cons: The car was not clean. Looks like the car was a bit low on fuel when we picked it up! Cross border too expensive to Lithuania and Estonia

Cons: Not the car I wanted Unexpected Extra charge for waiting me( but the car was not working)

Cons: Mandatory cleaning fees.

Pros: All was good. Was told than car don't need to he washed on return which sometimes is requested to avoid fine. Although on actual paper rental agreement doesn't state that. So will wait and see how it will work out on deposit return.

Cons: Confusion about working hours.

Pros: I booked a car with a child seat, but when I paid in a hurry, I took a the key and drove half the way, I realized that there was no car seat inside the car. He was not provided. what is this choice for on the site, the car supplier said that partners sites aggregators this information do not transmit and it is necessary to negotiate about it separately.

Cons: This is the first car rental company asking wash car before drop off. Extra charges.

Cons: Additional cleaning charges required at pickup

Pros: I have ordered different car, but at counter i had pleasant surprise when i was able to get brand new car. Very happy with the car, agent was super helpful and nice 👍

Pros: Friendliness of staff, Reasonable price, all clear.

Cons: n/a

Pros: Easy to deal any questions very friendly staff.

Cons: Car was good, but I feel scammed about the payment conditions; I made a booking online with my creditcard, but had to pay €120,-- extra because I couldn't enter my pin for deposit by picking up the car at Greenmotion. I never use a pin for my creditcard, always login and confirm on my phone. I also left € 100,-- for deposit and still got nothing back.. never again!

Pros: Nothing

Cons: Return car freshly wash and previous evening vacuum and still get changed 40€ for dirty car inside because there was some sand from shoes.. Didn't know I have to vacuum somehow at airport as well..

Pros: Greenmotion are fraudsters who took money for preexisting damage to the car

Cons: Greenmotion are fraudsters who took money for preexisting damage to the car

Pros: Наличие чата в WhatsApp для взаимодействия по приемке и сдаче автомобиля.

Cons: Не все дефекты авто были отмечены в акте приемки выданном рентой. Пришлось добавлять самостоятельно.

Pros: Very efficient and helpful

Pros: Nothing

Cons: They overcharged me on other items except the car rent fees

Pros: Nothing

Cons: Customer service

Pros: Tjänsten var bra men jag inte ärligt

Cons: Inte ärlig . Dölda kostnader. Bristfällig utrustning på bilen. Obubade Sailun däck med dlig grep på is/snö. Jag bestälde Golf men manual växellåda. Fick Corolla med automat :((((( Ingen infomerade mig om detta. Fick överaskning på plats när jag öppnade bilen.

Pros: The general quality is excellent.

Cons: Fleet failure: I had reserved a STW because I needed ample trunk space, but I was given a T-Cross Mini-SUV with very little trunk space.

Pros: Great customer service and car 10/10 recommend. Super easy to rent and return and car worked great!

Pros: The Toyota Yaris was excellent!

Pros: Polite and intelligent chap at the desk

Cons: Couldn't add insurance at online rate, couldn't find car and no collection service number functioning on return

Cons: unreasonableness. I had never been asked to wash a rental car. It is something all other rental agencies I used do. Then to wash the car and expect it to be immaculately when it is raining and roads to the parking lot are wet and in bad shape is completely ludicrous. To then charge this ridicules amount for washing is out of hand.

Pros: Efficient pick up of the car.

Cons: I have been charged extra after returning the car without any notification or supporting evidence.

Cons: I was disappointed with Green motion as we arrived 20mins over the allotted time for collection and the lady refused to help us and left my family with no transport stuck in a country we don’t know. I asked her if we could be allocated another car and she said no you haven’t stuck to the rules and then when I asked if I can rebook and pay again she said no cars were available. I asked if the cars we were 20mins still available she said no. And then completed behind us a new transaction

Pros: Very easy and quick.

Cons: Excellent service!

Pros: Bad service,representative not nice, try to sell me a extra insurance. Even I had full cover. Told me that car is new without any scratches, where I was discovered that it had a lot of scratches. Car wasn’t a clean perfect inside and outside. After the car was returned, they charged me €40 for something that I didn’t know!!! Never again will I use discovery cars,poor customer services and same never again this scammer from Lithuanian calling GreenMotion!!!!

Cons: Our flight delayed (which wasn't my fault) an hour and I had to pay outside working hour charge

Pros: So cooperative,and easy to talk with.

Pros: Great service, new cars, friendly staff, would definitely use again. Thank you

Cons: New cars and reception at airport.

Pros: in general good service, good car options, even if we didn't got what we wanted exactly because of someone beating us in booking time. Guys at service desk were very good and fast, very polite. Advanced booking online made service very quick. Choice of car and car it self was very good, clean, and in very good condition. During our stay and rental time we had no issues what so ever with car. Drop of was quick and simple.

Cons: When acquiring car of choice, some one should be present with you from company, to compare and agree with whatever issues car has, cosmetic or mechanical. We received paper with one scratch mark marked on paper work, but when we received car, I found couple more cosmetic issues in car, for what I was ask to report via What Up app. I really would prefer someone from company being present when receiving car to compare " notes", because it felt like scam.

Pros: That it worked without amy problems this time.

Cons: The hidden car cleaning policy which was not included, and cost me extra. This might have determined weather I would have chosen another rental firm had it been a little cheeper.

Pros: Friendly, helpful staff. Also spoke English well. Car was in perfect condition and performed well.

Pros: Great and helpful staff working at reception

Cons: I don't like a smell of new cars

Pros: Quck,efficient vwry friendly and understanding comçany ( time was easy ajusted -- due my mistake)

Cons: Car pick up point request short walk

Pros: qwerty

Cons: qwerty

Pros: Nothing

Cons: The representative wasn't willing to help at all. Bad customer service.

Pros: Quick and effortless, collecting keys and paperwork doesn’t usually take more than 3 minutes

Cons: Car cleaning fee keeps increasing

Pros: Nothing

Cons: Car located far way from terminal no clear directions were given. Had to carry booster seat to the car park. Was charger €25 for turning late due to flight delay. When we returned the car the office was closed so had to leave booster seat with next door car rental company and posted key on their letter box

Cons: Additional charge applicable that was not mentioned at time of booking.

Pros: Overall, great!

Cons: Cleaning policy is terrible - The car needs to be brought back clean or an extra 15 euro charge!

Pros: Pick up was easy. The price was great. New car.

Cons: Drop off was awful. We spend an hour trying to find a spot to leave the car before a flight because the parking lot was closed. No one answered the phone/whatsapp messages. We only received a response/apology 36 hours later. I hope this was a rare incident.

Pros: very new and big car - only 800km

Cons: They add +10EUR for car cleaning even if you wash the car. This is completely unusual as extra cleaning fee is normally added by rentals when a car is returned in very bed condition but we left the car clean and without sand inside.

Cons: Lady at the desk was very root and unhappy, because she have to wait for me... My flight was late 1 hour and 10 min. She asked me to pay €40 ,but I been informed working hours is 24-7. Patrol was just enough to drive to garage, but on my booking clearly was written ful to ful.

Cons: When I was returning the car, there was a problem with the gate at the car lot--it wouldn't open. Spent several minutes waiting as people tried to get the gate to open.

Pros: Easy pick up and drop off, friendly service, responsive. We got a bigger car than expected.

Cons: Baby seat was hard to adjust and quite old. The car had 2 light bulbs out of order (one front main light and one back mist light) and quite a few scratches, which takes time to inspect at check out of the car.

Pros: Very poor service was forced to pay for insurance again which cost me an additional £170 because ny credit card didnt work, so made me pay for it on debit card or would not release the car.

Cons: Nothing

Pros: I’m always using Green motion never let me down and will use in the future

Pros: Next time will be X6 ;)

Pros: Great service. The girls was very nice and helpful Thank you very much

Cons: They forgot about my booking, car was booked for 1:30pm but no one was at the office. After multiple calls, I managed to get through them and they said that they don’t have car pick up at 1:30pm. I made them to double check and then suddenly they found it. They were late 40min, I wasn’t impressed as I booked car 1:30pm for reason.

Pros: all was excellent

Cons: it was perfect

Pros: Great service

Cons: All excellent

Pros: They do not take debit cards just credit card and take extra charge for make reservation from debit card and you must buy extra insurance. It was twice so expensive for us. Vi shall pay 112euro but vi paid 220euro

Cons: Nothing, they have very bad service, you must take walk 400m to collect car and if you have ordered baby chair you mast caring with you that plus your bags.

Pros: Everything... Loved them!

Cons: It's not really GreenMotion. I booked the car via some aggregator and they chose not to pass some of the details, which made the process slightly longer than it could have been.

Pros: I didn’t get a car as they didn’t have any manual cars left. It was really disappointing since I booked manual one online then paid insurance and went through all paperwork to inform that they didn’t have my car.

Cons: I suppose it wasn’t their fault. But still inconvenient .

Pros: Fast and very pleasant

Pros: Nothing

Cons: It doesn`n work.

Cons: We were asked to pick up and drop the car at a parking location that we had to walk a half km. At drop off the car ,they did not inspect the car to see if there was any damage. Could have been good if they inspected so that we could have received feedbacks. We didnt not make any damage, but it kind of gives an insecure feeling what if they damage the car and claim it on us later on?

Pros: I liked absolutely NOTHING about GreenMotion

Cons: I didn’t like anything about GreenMotion. WORST rental car experience of my life! It was so bad that I had to communicate with their corporate office.

Pros: Tottaly ,useless.My flight was delayed ,no chance to contact the GreenMotion Latvia by e-mail or phone .Was left in the middle of the night with 3 kids at Airport in Riga.Lost reservation money and no car .The company renting cars at airport should know that the flights sometimes are delayed as flight number was provided prior the booking. Avoid this company !!!

Cons: Tottaly ,useless.My flight was delayed ,no chance to contact the GreenMotion Latvia by e-mail or phone .Was left in the middle of the night with 3 kids at Airport in Riga.Lost reservation money and no car .The company renting cars at airport should know that the flights sometimes are delayed as flight number was provided prior the booking. Avoid this company !!!

Cons: the lady at the desk, we did not get a car

Pros: avoid financial fraud in future as now we do have a case with POLICE IN LATVIA involvement

Pros: Staff and the car

Cons: At the arrival there are to much additional fee from the starting price. Not possible to use the credit card of an other car's passenger.

Pros: Nothing. I liked the way they scam people.

Cons: This company is a classic car rental scam. They give you the vehicle unclean, charge for cleaning the vehicle, then charge you hundreds of euros for one of the many small scratches that they never included on the vehicle condition report but that were already there. Luckily I paid extra for full coverage.

Pros: No waiting for pickup or drop off

Cons: Fuel tank policy should be full to full not a guess of half full or some such. Didn’t expect to have to clean car prior to return. Didn’t read the fine print of the additional fee to cross the border even though I returned car to same destination

Cons: instructions to find the pick up for the car; we did phone twice in order to find the place were we could find the shuttle and even then the car was not the colour we ware told... there was an hore service,,,, we ware told after

Pros: Nothing at all! I will be claiming from the insurance I bought. Rude, disrespectful staff. Absolutely no service focus. Denied even having heard of the platform I booked with them On. I didn’t buy their insurance through them but through the car hire platform as a result I was told that if I have a flat tyre then I have to replace not one but two tires as their tyres aren’t new and I would have to go to Nissan myself to buy them and fit them.

Cons: They tried to charge me per country for cross border even though my agreement said one charge per rental. The immobilizer broke and the car broke down. They came and fixed it but no apology. They wanted to charge more for the additional driver than my rental agreement. The final straw was a microscopic scratch on the skirt of the bumper (it was likely there already) which they charged within two hours of dropping the car at Eu420! If I have a choice between walking and green motion I will walk.

Cons: Unfriendly attitude, long waiting and , in addition, they used to charge you 20,00 € for washing outside the car that I then washed for only 5,00 € .

Cons: Rude, unaccommodating

Cons: don't like the fact they keep deposit locked for 2 weeks after car has been returned! surely they could arrange it to be realised faster!? I think it's too long, especially if they take full deposit of 600 EUR

Pros: good service

Cons: nothing