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Goldcar at Marseille Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Service was fast and efficient. Drop off is automatic (just leave the key).
Cons: Car was a couple of years old. Although, there were many brand new cars in the parking.
Pros: It was quiet so collecting and dropping off the car was a quick process.
Cons: Pressure sales techniques including multiple questions to buy additional insurance cover and questions such as ‘are you sure’ and ‘where you are staying is very busy and chances of scratches are high’ in order to scare us. We did not purchase the additional insurance for €170 but did have to put down an extremely large holding deposit which was not mentioned prior to travelling. Car was not as selected and no formal handover or check to the car with existing damages. We did this ourselves.
Pros: Not much
Cons: They offered to change the car to diesel but forgot to mention that they will charge more. They insisted to sell me the full coverage for a lot of money. The car after 100kms needed adblue an additive for the diesel. I spent more than two hours on phone trying to find somebody from goldcar or DC without success. I ended up to goldcar in nice to add the adblue. Finally they overcharged me with 72 euros for unnecessary "special" cleaning. Luckily dc refunded that.
Pros: Smooth rental, Straight forward and easy. Good car. Quick return.
Cons: Everything was great.
Pros: Efficient
Cons: Seemed pushy with extra insurance
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
A deposit for a tank of fuel is required upon collecting the vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
American Express, Cash, Diners is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Optional extras are subject to the following additional charge(s): Premium Location surcharge, Airport Surcharge.
A deposit for a tank of fuel is required upon pick up.
Diesel vehicles are available only by request upon arrival.
Diesel vehicles are available for an additional charge.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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