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Alamo at Marseille Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The fact that a different sales agent in MRS was so helpful
Cons: The first car offered was so filthy that I refused to take it. Outside was completely covered in dust and dirt. Windshield was impossible to see properly. Dangerous car to offer a customer. Opel Mokka.
Pros: All went fine - from booking to dropping off the car. No issues, misunderstandings, problems.
Pros: The service when we received and returned the car was very kind and quick.
Cons: The car was not very clean. We booked a car with space for three suitcases, but received DS7, which is not big enough.
Pros: Quick and easy car drop off process
Cons: Car not ready at pick up despite pre-registration Car in poor condition and dirty
Pros: friendly and efficient
Pros: Quite friendly. Vehicle had more luggage space than expected.
Cons: Vehicle wasn't ready at pick up.
Pros: Easy quick drop off
Cons: Expecive extra insurance, slow delivery of car.
Pros: The speed of agents
Cons: The fact that I was offered a car inferior to The one I rented
Cons: the car wasnt available at the time i arrived. the station offer me a small car for 24 hour next day i came back and got the car i pay for. the station given me 10 % discount
Pros: The service alert was on The air pressure indicator was on. Although checked
Cons: Gasoline type was not indicated
Pros: Agent tres sympa et souriants
Cons: les nons reponses avant la location pour avoir des infos sur les pneus neige que je n ai jamais eu.
Cons: Car was not cleaned properly inside nor washed outside. Car had lots of dents. Queue was so long, obviously it was the cheapest
Pros: Very nice staff especially when dropping off the car.
Pros: very kind team/ efficient / 100%
Pros: Quite quick service.
Cons: The car was not clean.
Pros: The staff.
Cons: La gentilezza non basta. Poca comunicazione con il cliente, molto lenti e in ritardo. La macchina era senza ruota di scorta ma non avevano un'altra auto da consegnare. Si sono giustificati dicendo che ci avevano assegnato una macchina di categoria superiore, ma in realtà non avevano altre macchine del tutto. Dopo un'ora e mezza di attesa di cui non hanno dato spiegazione nonostante le nostre richieste, siamo partiti senza ruota di scorta .
Cons: They didn't give us any car because we were late and we lost the reservation money
Pros: Tout était parfait.
Pros: Great customer service, and good car as well
Pros: very efficient and friendly drop off - process relatively smooth to pick up
Cons: could have provided better info to customers......sales reps seemed to running around alot, avoiding eye contact so you could not ask them questions
Pros: All the staff I dealt with(2 in Marseille and 1 in Lyon) were all fantastic . Smiley, friendly and efficient. All to be commended especially Jennie at Alamo in Marseille. Will definitely book again(if the price is right)
Pros: Prompt service, professional, friendly handover attendant
Cons: Vehicle had not been washed and was full of dents and scrapes