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Economy rent a car at Liberia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Explanations were thorough.
Cons: Agent at the airport was not at the counter inside - they were outside. This wasn't made clear when booking and took waiting and a phone call to find out.
Pros: dropping off the car was efficient
Cons: the rental booking said "in terminal". It was misleading .. had to take a shuttle outside airport 4 car pickup. The additional insurance should be listed on the website with the cost at the time of purchasing. There was another person at the counter beside me who also thought it was scammish that the additional insurance had to be purchased. At the airport, I was looking for the Discover desk not Economy. Returned car early but wasn't refunded the insurance fee for days not used
Pros: Practically nothing. I will never rent from this company again.
Cons: They gave us a car with serious frame damage hidden behind the bumper. The bumper fell off while we were on the highway and they penalized us both for the loss of the bumper and the frame damage that had clearly been caused by a previous customer.
Pros: The agent - Minor was friendly and very helpful in paperwork and information on Costa Rica rental. Thank You
Cons: Scammers cheated us using extortion technique of taking us from the airport and giving us no choice but to pay or have no ride
Pros: Very courteous staff, took time to explain all the options on car insurance.
Cons: The signs for finding the representative at the airport
Pros: Not much - They do typical car rental as they should do like any other rental company.
Cons: Denied discover cars deposit! Used lots of scare tactics to force the highest possible insurance coverage stating the coverage sold be Discover car insurance line item is useless. I feel with money spent, I could get the car I wanted direct from one of the rental companies without paying money to Discover cars.
Pros: Economy car bent over backwards to make us happy.
Cons: The price quoted by Discover cars was significant lower than what I had to pay
Pros: Providing cold water bottles on arrival
Cons: Insistence of selling additional insurance when I showed the agent I have complete insurance from Discovercar.ca. Ended up paying double the agreed price.
Pros: The car was reliable.
Cons: I was deceived about the insurance.
Pros: The first and last representative were extremely kind and helpful.
Cons: The amount of damage, the engine issues and the second representative that did not help with the engine issues created large amounts of stress to my fiancé.
Pros: Courtesy while also ripping me off
Cons: I was coerced into writing a positive review BEFORE the agent waived the $10/day for a second driver
Pros: The charge for insurance resulted in the doubling of the rental fee.
Cons: The push for added insurance.
Pros: Easy drop off
Cons: Our car had a roof top rack that was not made for our car. The car made a horrible noise from the wind due to this. We told them and nothing was done. Wind noise was very load and could even hear over the radio. Made our ears hurt from the wind noise
Pros: Nothing - it took multiple phone calls and literally an extra day of my holiday and 5 hours of waiting around at the airport the second say of my holiday to secure a car! The price was significantly higher than my reservation contract, but by that point I was so frustrated, I paid anyway.
Cons: I got two free bottles of cold water.
Pros: Good service and people verry efficancy
Cons: Economy said the insurance I purchased from Discovery was not valid.
Pros: Jose was very clear and explained everything very well.
Pros: I have nothing positive to say about this company or any rental agency that allows this fraud to be perpetrated against countless customers. I’m just thankful I was able to go without a car. Most travellers count on it and have no choice but to pay the extortion.
Pros: Nice people, fast service!
Cons: The secret $400 extra we had to pay.
Pros: Raoul great check in service
Cons: Why did they only check under the hood on our car? Because they already knew the rad support bracket was broken.
Pros: They were professional and explained everything clearly. We did have one small issue with the car. We called them and they were very responsive, and sorted the issue out, exchanging the car, and bringing us a new one the same day.
Pros: Absolutely nothing, frustrating part while being hustled I didn’t have a phone number to reach you at to settle the fact that I had a down payment on vehicle. The conf # meant nothing to Dennis who ended up downgrading into a clunker for almost $700 us for 8.5 days. Seeing it was in the middle of the jungle and at night and everything was closed the only other option would to hitchhike with my luggage on a pitch black street .
Cons: 1- waited at airport for over an hour,2-was told after giving my conf# that it didn’t exist and your company did not put a hold on the suv (which I don’t believe ) becouse when I got back to the states my card was charged 82.25. 3- was told he had to upgrade me for another vehicle and higher insurance . Ended up down grading do to the scam at economy with Dennis Perez into a compact tiny car with no A/C in 90 degree weather. I’ve looked on line and Dennis name pop up several times .
Pros: They eventually honored our car rental.
Cons: They didn’t have a vehicle and we were told too bad. Go find another
Pros: Horrible experience of being charged double the reservation price and told by representatives that it was a mislead and mistake and having the economy counter agents refuse to honor the contract price.
Cons: Deception and a rip off
Cons: Absolutely inadequate staff. Lied to my face about the kind of car they were providing: I needed a 4x4, they provided a 4x2. After multiple inquiries about it, they kept on lying to me. Ultimately, they gave me the wrong car and had to rearrange during the rental period. Also, many hidden fees had to be paid at the rental desk without any way of verifying the costs.
Pros: The car itself was nice
Cons: Had a horrible experience, ended up paying 1500$ for a week-long rental when I paid a little over 100$ on this website (including a young driver fee) and the employees there were very rude and pushy. I got charged 200$ on my card 3 weeks after I came back and I didn't even bother to ask them why, because when you look at their reviews this happened to so many people who rented a car from this company. I really regret not looking at the reviews before renting from Economy .
Pros: the car was in a good condition and clean
Cons: People were't polite, which is unusual for Costa Rica and we were forced to pay almost the double of what was initially offered by you.
Pros: Economy did try to help after the flat tire and met us at an activity to change the tire.
Cons: Charged us more than triple what we originally agreed too. Such an awful experience
Pros: Actually — nothing - zero service
Cons: Vehicle had not been cleaned - nor filled with Petro.
Cons: The online booking had no price on the car I reserved or the cost
Pros: They gave us a faulty tire
Cons: Dennis was extremely rude to me and my bf on 2 occasions.
Cons: Expensive insurance, that I was told must have..
Pros: Absolutely nothing, worst rental car experience of my life
Cons: Vehicle was dirty upon pick up and not filled with gas. Hidden fee’s makes for an overall poor experience, just be up front with what the cost will be. Also upon return they attempted to charge $150 extra to clean the vehicle and have to go back out and find a gas station to wipe down some dust that was inside the vehicle when they have a crew of people cleaning vehicles when they were returned. It’s terrible that our first experience in Costa Rica was being ripped off by the rental compan
Pros: Economy gave our vehicle away because we were in flight delays even though I called twice between airport connections to let them know of the delay. The only thing they had available was a 4x4 which was 3x the price of our original booking and way out of our budget. The customer service agents were incredibly rude when I was trying to make sense of it all and I actually got hung up on. I will never use this company ever again.
Cons: I have been overcharged and maid a total of 400$ at desk plus the advance i paid on your website, so no i would not recommend
Pros: My son.
Cons: Pick up was too long.
Pros: They were easy to locate at the airport and quick to shuttle us to the rental location. The reservation said at airport location but it’s a 10 minute shuttle ride.
Cons: The insurance adds on top of the “full” coverage I paid for. The interior was not clean and had an ant farm living in the dash.
Pros: Someone needs to contact me asap
Cons: Your “coverage” didn’t cover anything!