EastCoast Car Rentals at Adelaide Airport

Pros: Had complimentary shuttle to take you from pickup point when we eventually identified it to car rental place. Stayed beyond closing time to assist with us picking up rental vehicle.

Cons: No one greeted us at Airport. Where sent a SMS message link we could not use due to no internet connection available at Airport. Therefore had to phone rental company to get pickup point details which was hard to find for an Interstate person who is not familiar with the Airport complex area. Was not attentive to carry out joint vehicle inspection on return of hire vehicle.

Pros: The pick up was quick and easy. The car was clean and ready for us.

Cons: There was a hesitation when stepping on the accelerator that was severe enough to almost stall in the middle of an intersection twice. The drop off location was difficult to find.

Pros: Friendly reception staff

Pros: No hassles,relaxed.

Pros: Great service. Really recommend

Pros: Good service, professional, courteous, prompt and value for money both with rental desk and shuttle service.

Cons: No comment, satisfied with the experience.

Pros: Shuttle bus good and in and out fast at collection and drop off of car

Cons: Not located at airport but shuttle ok.

Pros: Great value. Very friendly staff. Cars were clean and relatively new. Highly recommended.

Pros: Easy to find

Cons: I collected the car 1 hrs 40 mins early, I was charged 42 auz dollars, even though the car was ready and couldn't be rented to anyone else. This has never happened before on any of my previous dozen or so rentals.

Pros: Rude costly bond walked out didn’t hire in the end but still got charged by you

Pros: Easy pick up from airport and friendly and helpful agents

Pros: Car wasn’t provided

Pros: The car appeared roadworthy, the location was convenient.

Cons: The hassle over insurance at their desk as mentioned above. On drop-off day, the office was packed with people and understaffed.

Pros: Great customer service and help to make our holiday enjoyable.

Cons: As we booked through an external party, a better deal would have been appreciated.

Pros: The rental desk personnel was very friendly and helpful.

Pros: Cheery disposition, made it easy to understand the overall process. Options and explanations easily understood

Cons: N/A

Pros: They were great. Transfers were easy and efficient. The staff were very friendly. Overall the process was very well organised. The car I received was near new. I am very happy with the service.

Cons: I have no complaints.

Pros: Quick efficient, friendly

Cons: Not getting the car checked before leaving the office on return

Cons: I booked a car rental with East Coast Cars through Discoverscars.com and based on the confirmation I receivedI was of the understanding that the total amount I would pay when picking up the car would be AUD 170, and this included cover for third party, fire and theft with no excess. When I arrived at East Coast Car Rentals however they said that there would be $4400 excess!!!!!! And if I wanted to avoid this I would need to pay another $170!! What a rip off!!! Will never use them again!!!!

Pros: very friendly and helpful ( michael)

Cons: nothing - car did not have as much zip up hills as I thought it would have - i did not hammer so maybe that is why?

Pros: I could not recommend any further advise as the experience I recieved was exceptional.

Cons: The car itself, a Honda SUV, was missing built-in navigation... Very inconvenient to fool around with the mobile navigation systems...

Pros: The car was great thr audio system very distorted and cheap

Pros: Valet service very fast and efficient

Pros: Service was very good

Cons: Nothing

Pros: Friendly and helpful staff

Cons: No problems

Pros: Customer service, friendly and answered all our questions. We walked away feeling glad that we went with the company.

Pros: Personable.

Cons: We were given an alternative vehicle to booking on basis it was from the same class - however noticeable smaller interior space for luggage.

Cons: Bus drove past us at the airport, so waited an additional 40 minutes in 40 degree heat.

Pros: They are kind and help you with the insurance. They also told us that this is everytime the problem with Discover Cars.

Pros: Drop the car easy

Cons: Later hours drop the car ( 6pm)

Pros: Friendly fast efficient

Cons: Nothing

Pros: Very quick and efficient. Friendly staff. No waiting for a ride to the airport. Very stress free. Thanks

Pros: Pick up and drop off at the airport making it easy to rent a car

Pros: They were efficient in checking me in and when I returned the car.

Cons: I was surprised about the large deposit ($1,000, unusual when compared to other car rental companies). Also, being off-airport premises, it took some time to get to the location and back to the airport.

Cons: Picking up the car took an hour. The two people picking up cars before me took 30 mins each to complete the process. It seemed that nothing was digitised and the process was very manual, despite having entered all details when booking the car online.

Pros: Michael was fantastic, spent so much time helping us with recommendations for wine tours.

Cons: Nothing

Pros: The Reps were friendly

Cons: Car not in good nick

Pros: Really friendly staff

Cons: I think the $1000 reserve for your first hire is a little unusual.

Pros: pick up and drop of was pretty good actually considering it was an off-site (not at the airport terminal) rental

Cons: The attempt and confusion of trying to upsell the insurance. Also I'm certain the car was a smaller car than 'rented' we had selected a mitsibishi lancer (or similar) and it was a tiny suzuki.....

Pros: The phone service was great Natalie was very helpful and very accommodating

Cons: all good

Pros: Very helpful staff and quick pick up

Cons: Nothing

Pros: Friendly and helpful.

Cons: Difficulty in finding the pick up point for the shuttle bus at the airport.

Pros: Courtesy bus drivers were efficient and courteous

Cons: At drop off no effort was made to load our bags into the back of the wagon we were told brusquely "load your bags up" by the man that inspected the car (not by the bus driver who was very nice)

Pros: Very efficient, booking an extension to hire could not have been simplero

Pros: People at the rental place were so nice.

Pros: Friendliness

Cons: N/A

Pros: Lovely little car, and good service. If you are heading north or west, the pick up location is on the way out of Adelaide, but coming back involves several tricky turns to get back in and have to detour i heavy traffic to get to a petrol station.

Cons: They send a shuttele to pick up at Adelaide airport but the pick up location at the Adelaide airport is confusing to find, and a bit of a walk with luggage. On my first call I was not given clear instructions. Also a bit of a wait to be picked up and then driven to car rental office. My plane was already delayed so this slowed down the process further

Cons: Agent personally called to hurry us up in returning the car early for another booking.

Pros: Friendly and personal

Cons: NA

Pros: service

Cons: $1000 bond confusing

Pros: The service provided and the conditions of the vehicle.

Pros: Nothing

Cons: Everything

Pros: Everything was easy. Stress free pick up. Stress free drop off. Friendly staff. Everything was effortless. Thank you.

Cons: The cost of excess if I'd had an accident even if it wasn't my fault. Ridiculous

Pros: Quick and friendly

Cons: N/A

Pros: We booked a car seat for our toddler. It was not installed when we arrived, and took ages which delayed us significantly. We were then very unhappy with the quality of the seat fitting - the people doing it told us they had no training and no idea what they were doing. This is a huge safety issue.

Pros: Many scratches arround the car but otherwise car was in good condition

Cons: Well organized easy too book and the rest for a reasonable money

Pros: The service

Cons: Tried to extend the booking but they didn’t let me

Pros: I loved the condition of vehicle including cleanliness.

Cons: The deposit they charge is too high and it takes too many days to get back the deposit.

Pros: Very efficiant

Cons: nothing

Pros: friendly and efficient. cars clean and comfortable. shuttle service to airport

Cons: nothing

Pros: Fast, efficient, friendly service. I recommend their car hire service

Cons: The boot wouldn't close properly. It had to be slammed with very great force. It did not appear to be a recent issue. The lip around the entire boot was very dirty and looked like it had been that way for a long time.