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Easirent at London Stansted Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Everything was so easy, pick up 10 minutes, drop off 5 minutes
Pros: A free upgrade was given at the time of pick-up due to the agent recognising that our luggage would be a squeeze in a small car.
Cons: The name on the outside of the building was different to that expected. Actual name - Drivalia, Expected name - Easirent.
Pros: There was nothing I liked.
Cons: Hidden charges of being forced to get insurance. Time it takes to get to the car rental facility, the shuttle never came going back to the airport and after 1hr wait we took a taxi. Lack of customer service, the agents were very rude. Condition of the car, the tyre pressure light kept coming on and we were given a car with half tank and were told it was full.
Pros: I did not notice car speedometer was in Kms per/h for ome time and could not find how to convert to miles per hour which was a continual problem.
Pros: No blue tooth in car???
Pros: value for money
Cons: that the name had been changed and therefore not easy to find the location
Cons: A typical bait and switch operation. You agree to pay one price when you book, and when you arrive with your family and luggage, all of a sudden there are other fees (double the original) that you must pay to pick up. You've already spent an hour getting there from the terminal, and you would spend another hour going back to the terminal (waiting for the bus + luggage). So you end up paying and feeling defrauded. DO NOT RECOMMEND. THERE IS A REASON WHY THE RATING IS SO LOW.
Pros: Prices, services
Cons: They are not remotely engaged with customer service
Pros: Car had multiple dings and scratches
Cons: You can’t have a branch that serves the airport, but isn’t open for the early flights. Lots of flights start around 0700 but it’s not possible to drop your car off till after 0600 !
Cons: See my comments above
Pros: Cheapest. Staff friendly. Good opening hours.
Cons: Hidden cost of insurance (stung for extra £100 at counter), bus service to pick up and drop off burdensome, poorly maintained car, didn't get the model I booked, company name has changed so couldn't find the office, also took bus to car rental village and it's not clear the office is elsewhere (took over two hours to collect car)
Pros: Rubbish agent was a completely rude and ignorant man
Cons: Everything never had a problem with car rental until this time if I could give a minus I would. Discovery cars would also get a minus
Pros: When I complained about the time to collect the car, the representative just said that their main problem was lack of space in the lot. I spent an hour in their office. They need more help!
Pros: Very good
Cons: I was over charged for insurance after I already paid for full coverage
Pros: Car was good
Cons: Little expensive for the fully comp insurance
Pros: Very easy and efficient. Would use again.
Cons: Maybe a bit more time spent going through the car details as when I picked it up it was dark and difficult to work out everything until the next day!
Pros: Straightforward and no hidden surprises
Cons: Nothing as the service was great
Pros: Loved the location point for Gatwick and staff there were very attentive and helpful.
Cons: Waited long time at stansted to complete forms even though did the online uploads. Waited for ages for the car to turn up. Staff not very friendly at stansted. Tried calling stansted office as oil warning light kept coming on 10 minutes after we left stansted but no one answered! Called again 4 more times and still no answer! We told the guy at Gatwick about it when dropped car.
Pros: booking, pick up and drop off was easy.
Pros: The price
Cons: The agent wasn't overly friendly. It wasn't clear that we needed to get a shuttle bus to collect the car as it said meet and greet. The issue with the extra insurance.
Pros: Not a lot!
Cons: We booked a 7 seater people mover and were given a 9 seater van. Very Basic model, no cameras, or carplay for maps etc. It was difficult to park in country Norfolk and cumbersome to drive. When we collected the car at Stansted it was farcical. The agents couldn’t even find the keys and gave some ridiculous story about the vehicle being blocked in. We had been travelling all day, had a 2hr drive ahead of us and had to wait an hour in a freezing cold night for a vehicle we didn’t want! Not happy.
Pros: All good
Cons: Nothing as had no problems
Pros: The car seats weren not clean.
Cons: The efficiency and administration during picking up and dropping off the car was fine.
Pros: Simple and professional
Cons: Nothing to complain about
Pros: Quickness and car quality
Cons: blocked my credit card of 1600 Eur even if I fully insured it through discovercars, said it needs up to twenty days to be released, unacceptable !!
Cons: Rental location in a car park Staff trying to rip off every client I saw in my two hours trying to get the car I paid for
Pros: very efficient
Cons: I've got insurance with Discover Cars and the rental company has still blocked the 1500 GBP on my credit card for 28 days. They said that the insurance doesn't interest them. Also I had to sign that any ticket comes with 55 GBP "processing fee" and this information wasn't available when I was doing the booking.
Pros: First time I've used them. Considerably cheaper than others. Good quality car. Efficient checkout of car without undue pressure to buy extras. Polite staff. No hassle returning the car (though was thoroughly checked).
Cons: Return was into an untarmaced car park, not well signed. Long wait for shuttle bus to terminal. Would be unpleasant in the dark or if raining.
Pros: fast and efficient
Cons: all good
Pros: I have not received my £1500 deposit yet
Pros: Everything was smooth and easy.
Cons: The boot of the car did not lock.
Pros: You rep stiffed me. I paid a deposit, the car was guaranteed, they didn't have one.
Cons: They lied to me about my deposit. Refused to rent me a car.
Pros: easy webpage polite customer service
Cons: very hard to find the drop off at Gatwick you still have not unblocked my excess. Other rental companies do this instantly. This may stop me from booking with you again as the delay is unacceptable
Pros: Friendly and efficient
Pros: Quick, easy and helpful
Cons: I arrived a few hours before the pickup time and the staff was not willing to cooperate and let me have the car prior to my initial pickup time…… unless I pay a ridiculous amount of money !
Pros: CAR WAS DISGUSTING INSIDE AND OUT
Cons: NOT A LOT £386.56p FOR A FAIT 500
Pros: No que for getting or returning car All aspects went ok no surprises, though remember to credit card not debit, if not you will pay lots more
Cons: A little bit of pressure to buy the insurance
Pros: Good value
Cons: PRking lot hard to walk on and offi enough clearly signposted
Pros: They were lovely
Pros: I was very unimpressed with the extra charges for insurance when I ws supposed to be covered via discovercars
Cons: As above will never rent again via discovercars or easirent.
Pros: Great service, friendly staff
Pros: The car was almost brand new and in perfect condition, clean and comfortable to drive
Cons: I booked the car with full insurance yet for some reason was told that i didnt have it and had to pay 80 pounds for it when i picked the car up.
Pros: Quick easy and the rep Marius was very professional and helped me
Pros: Polite staff
Pros: Got a discount on the full insurance package as I have rented before
Cons: The car was missing a rear view wiper blade. I didn’t find this out till I returned the car I just complained that the wiper was very noisy and useless
Cons: I didn’t get a car due to computer system down.
Pros: Terrible not even a phone call.
Cons: We were left stranded in the car park, with no car or options late at night with two children.
Pros: Very easy to find and efficient staff
Pros: That it's over and I don't have to deal with them again - I will never rent from them again and do everything I can to publicise the terrible experience I had with them
Cons: From the point of picking up the car to dropping it off pretty much everything.
Pros: The initial cost of the car hire.
Cons: No car inspection on collection. Only one rep so I had a bit of a wait on collection and an even longer wait when I returned the car.
Pros: Hired a car to be picked up at airport but 2 days later got an email to say car was to be picked up offsite. On returning var to heathrow offsite drop off was informed by staff a free shuttle bus would arrive at 13 mins past hour to take us to the airport. Waited till halfpast no bus turned up returned to desk to be told next bus would be 13 mins past next hour or we could catch public bus and pay.
Cons: Staff at heathrow unhelpful to return us to the airport.
Pros: Customer service at the airport was exceptional.Very friendly.
Cons: It was stated that an Easirent agent would be at the "Meet & Greet" in Stansted. That was not the case. Myself and another customer rode a bus to the 'Rental Car Village' but Easirent was not located there either. We were then instructed to go to the Maple Parking Lot, which is where it was located. Would be great to let customers know this from the beginning & with instructions/directions for how to get there.
Pros: Nothing, it was not good at all
Cons: The customer servcice, the Quality of the car, the contact when picking up. I will never rent at easirent again.
Cons: Was late sue to flight delay and forced me to upgrade he said my car was been given but that’s a lie. He just wanted to make some easy money,
Pros: Loved the car
Pros: Car was clean, on return it was quick to drop car and get to the airport.
Cons: We were first on the minibus to be taken to the of site place but the person who got on after us was then first off and took ages at checkin cause he didn't have the right card etc. Then Easirent tried to give us a smaller car to what we had paid for!!! It took us an hour from arriving at the car port to leaving in our car.
Cons: they operate a ridiculously expensive deposit system and ask for documentation like bank statement and utility bills !!!!!! NO BILLS / STATEMENTS NO CAR !!!!!!
Cons: Staff was difficult. Hard to find the location. Car smelled like cigarettes and they didn’t even noticed.
Pros: Not good reception Liars and fraudsters
Cons: Liars and fraudsters
Pros: They checked the car with me before and after the rental - meant we could agree on and both sign for state of car which was a real bonus! Fair fuel policy a good thing. Almost a brand new car.
Cons: - they did add a small premium on to upgrade to unlimited miles - 10 minute minibus journey down the motorway from the airport (Stansted) not an issue as such but just be aware - as a UK renter they asked me to bring my DVLA number but didn't actually check it, they did however need proof of address which wasn't clear on the pre-rental T&Cs - managed to sort it but could have been a disaster!
Pros: Good car and friendly staff.
Cons: When I extended the length of the rental period I had to go back to the rental centre instead of being able to do it over the telephone.
Cons: Took far too long to collect. Only one person on the desk. Clearly more interested in making maximum profit rather than a good service
Pros: Easy to deal with and helpful
Pros: Pick up time was not good
Cons: They are scammers. The guy behind the counter would lie that you failed the credit check and now you have to buy the insurance!!. That scammer made me buy their expensive insurance. I even asked him to show me the outcome of the credit check as it's impossible to fail. he said it comes on a screen for a second and then disappears. BULLSHIT!! later on, when I checked my credit file there was NO indication of any search made during that time. I absolutely hated it!
Pros: Was easy once I changed my rental reservation by making an entirely new booking through Discovercars due to the driver not having s valid credit card.
Cons: Easirent refused to change the booking to accommodate the credit card issue so I had to pay for an entirely new booking.
Pros: Staff were ok, but not very understanding at all
Cons: Was going through a family crisis and had to fly home urgently. Staff were friendly but company and policies were far from helpful.
Cons: They need to return my 45 Pounds as i didn't got the car on arrival. But i paid the money. almost in total 75 pounds i paid.
Pros: All of the commitments were met.
Cons: The representatives insisted on attempting to sell me more than I wanted: car size, insurance, fuel option, mileage option.
Pros: The car itself was ok.
Cons: They are a rip off. They changed us for damage to the car that must have happened after we returned it.
Pros: The pick up driver was friendly.
Cons: THE COST!!!
Pros: I didn't
Cons: They haven't done anything that they had promised, and I am more out of pocket than if the car rental had gone well.
Cons: Awful location, waiting ages for shuttle which didn’t have enough passenger seats, driver had heating on too high. Easyrent said car was not insured even though I took full cover with you beforehand and tried to charge me £400 to cover then made me wait a long time with only one agent doing everything who looked for damage on my return in order to deliberately overcharge me
Cons: the men that work in easirent are very intimidating. they dont check the car for damage on pick up, but they spend 20 minutes trying to find something damaged on return.very abrupt and unfriendly service. i wont use this company again.
Pros: Very little
Cons: Most things
Cons: The worst service I have ever experienced with a car rental company
Pros: The prices
Cons: the professionalism of office workers
Cons: Couldn’t go through with rental as they only accept credit cards for deposit. Obviously that is written in the smallest of prints!! Ridiculous as I’ve used debit cards, my choice, with many other car rental companies without a problem. No word of a refund, of course, that would be expecting too much!!
Pros: they are flexible and profi