Drivalia at London Stansted Airport

Cons: Maybe i will not use next time.

Pros: BEWARE OF DRIVALIA SCAM!!! I am FURIOUS with Dravalia agents at Stansted for the scam they ran on myself and other clients by refusing to take business credit cards, claiming that business credit cards never pay out in case of an accident. They then proceeded with an additional insurance premium of €130 on top of the pre-paid €30 hire fee, which the business credit card already gave cover for. SCAM SCAM SCAM. Drivalia should reimburse the 130€ pronto.

Pros: Rude rude rude.

Cons: Rude rude rude.

Pros: Car company had half of price hidden in milage extra cost per day , once cancel even not picked the car , discover cars even not refund for nothing at all

Pros: Location

Cons: Drivalia will try anything to charge additional fees

Pros: Pickup from Drivalia Stansted was dreadful. Rude service. I will not use Stansted Drivalia again. We have had great service from 3 other Drivalia locations but the two guys at Stansted were rude, swearing and should not be on the front desk.

Cons: Rude and being sworn at by the desk guys at Stansted.

Pros: Speed

Cons: The outside of the car had not been cleaned

Pros: The drop off. It was simple and easy.

Cons: Picking the car up was horrible. I felt pressure and stress from the staff. She made a comment about my purse which was something she had when she was a little girl. Unfortunately, that offered me. I agree it wasn't an adult type of purse but it was given to me by my daughter and that means more to me than fashion. Plus, her customer service skills were very weak.

Pros: Friendly service.

Pros: The car had warning lights saying a service & oil change was needed.The guy when l dropped the car off was so lovely. Great value & nice car.

Cons: The agent & my first point of call was awful.

Pros: Great car. Friendly staff. Reasonable price.

Cons: Felt a slight lack of trust on collection as the staff were talking in a different language in front of me. One asked her colleague if it was ok for me to take the car. He shrugged ‘yes’. En route we found another key (for a different car) in the console which worried the staff when at drop-off. Haven’t received my deposit (3 weeks later) after being told by Drivalia staff it would a couple of days. Called to chase it and spoke to a different company (Discovery Cars) who said to keep waiting.

Pros: Nothing. They were rude, arrogant and committed fraud.

Cons: The drop off was fairly easy

Cons: They did not give me the car I had rented and made me rent another one.

Pros: Even though I was told that full coverage was included, I was informed at the location that it was not and I was charged more than double the rental cost for full coverage. Not happy at all.!!!

Pros: PERFECT!

Cons: ANITHING

Pros: No nonsense pick about extra insurance, no deposit required and gave a decent 3008 to drive.

Cons: The car needed a wash and the windscreen needed a wipe on the inside.

Pros: Directions of how to get to the Drivalia offices and then how to get back (put Premier Inn Stansted into Maps) Easy pick up. Young lady explained everything to me - only too happy to answer my questions. My car was great - just perfect for me on my own.

Cons: Nothing

Pros: Speedy service however one issue regarding insurance. They told us to purchase direct with them as then didn’t need to pay the additional excess.

Cons: Terrible Experience – Avoid Drivalia! My experience with Drivalia was awful from start to finish. The car they gave me was very basic and poorly maintained – AC vents were partially blocked, and some buttons on the steering wheel didn’t even work. To make things worse, they charged me £270 at the end of the rental for a small scratch on the tyre rim that I wasn’t even aware of. When I tried to speak to customer service about it, the representative was completely unprofessional and even accused

Pros: The experience was great. Very professional and helpful.

Pros: Ok

Cons: The interior front windows had been wiped with something that left left it extremely streaky. Vision was difficult... It was very sunny and i had to stop to clean the Window to make it safe to drive. The inside sill of the driver's door was so dirty i was able to write my initials and photograph the evidence. Disappointing in what was otherwise a good service.

Pros: Bonnie - super ***** stars

Cons: caffe maschin mising

Pros: Speed and efficiency

Cons: N/a

Pros: cheap rental. pick up took forever. about 40 mins.

Cons: pick up took forever. hard to find drop off in Luton parking,. needs better signage.

Pros: Great service

Pros: Marius & especially his trusty assistant were able to guide me through a few issues with my requirements. Mileage requirements, etc.

Cons: All good

Pros: Nothing

Cons: Very pushy and unhelpful agent who won’t even recognise the deal with Discover cars. As for the car it didn’t even have a radio, not what we were expecting from Discover cars

Pros: Nothing

Cons: Wouldn’t let us pick up the car and we’re completely unhelpful from there. Didn’t even end up getting a car

Pros: Not to expensive, easy airport transfer

Cons: Long waiting time for Pick up and retourn. Employee very stressed.

Pros: cars were very clean and in good condition

Cons: we haven ´t car which we ordered

Pros: Excellent service, car was in very good condition. Rental rates were very good... but once insurance is added, the amount bloats exceedingly high! Was not sure if we've got to take extra insurance coverage with Drivalia. Beware though... the counter staff will scare the hell out of you during pick up that the insurance taken with any other party other than Drivalia will result in you having to pay for the repairs in case of an accident & that claims may not be honoured by third party insurers.

Cons: Didn't like the idea of having to buy extra insurance at exorbitant rates at the desk! The cost of the car skyrockets once insurance is added. The good thing is that the staff gave me an upgrade from the car I booked because I opted for their insurance coverage.

Pros: Hadn't heard of Drivalia before but found the service good. Car was in excellent condition and a better model than expected. No issues when dropping off.

Cons: Car was empty at pickup which causes issues as you don't know how much driving you are going to do

Pros: The guys were friendly, didn't rush you and explained everything clearly

Pros: At Stansted, the company was honest. We found a scratch on a wheel and assumed we'd done it. When we returned the car, the agent told us that the scratch had been made by the previous renters.

Cons: They should point out to renters that there's a pump in the boot. We wasted a lot of time going to service stations before we found the pump in the tyre well.

Pros: Only drop off was on hire standard.

Cons: On collect the car I had only debit card. Man behind the counter has said they won't accept debit card and I have to pay for rental £263 !! oginalWas£110 Car was dirty outside and fuel level was on reserve, as well rear tires where on legal limitIhaveCheckedOnlineReviewsAndDrivaliaMakesExtraMoneyAddingAdditionalCostWhenUsingDebitCard OverallIsMoreDoubleAmountOfMoneyThanOnFirstInformationOnDiscoveryCarsTheyDoingThatWithoutInformingOrDeliverClearInformationAboutItBeforeYouArrivingToCollectTheCar

Cons: Nothing really

Pros: Friendly, To the point.

Cons: They gave away the car I had reserved to someone else, meaning I had to reissue a voucher.

Pros: The staff was adamant onthe driving license. The card specially mentioned the first date of issue of DL. However it was renewed 2 times and thus new date of issue was recent.

Cons: The staff needs to be more humane

Pros: Absolutely nothing. Dishonest and coercive behaviours.

Cons: Misleading pricing. Coercive agent who claimed that all dealing / payments with and to Discover Car did not apply to Drivalia with additional payments and insurance options needed to be taken out.

Pros: Nico at the desck and sergio over the phone were great! Kind professionals, and competent

Pros: Everything was easy and friendly

Cons: The car wasn’t in a great condition which is worrying that on return we could be charged for damage we hadn’t been responsible for. We booked free cancellation but don’t think it was clear that if you cancel they won’t refund but give a credit voucher instead.

Pros: Very professional

Pros: Quick check-in and check-out

Cons: We had an issue with the payment of the security deposit because we had to use a credit card to the name of the main driver. We requested atthe counter to add a new driver and make it main, which is basically an administrative modifcation dn it was not accepted. The only option offered was to pay an additional insurance so that no security deposit payment was required.

Pros: Good value

Cons: Nothing bad to say

Cons: I didn't have a credit card and it wasn't clear that I needed one with discover car insurance

Pros: I was very happy with the service provided.

Cons: I had no complaints

Pros: Nothing

Cons: I'm not recommended Drivalia

Pros: Nothing on this occasion despite having previous good experience.

Cons: Poor IT mean't I was incorrectly denied the car.

Pros: Efficient

Cons: The Fiat 500 windscreen wipers were terrible. I was advised that all Fiat 500’s have the same problem which was not a great help!

Pros: Convenient and professional.

Cons: Nothing

Pros: Effecient friendly staff

Cons: It was all good

Pros: Friendly, efficient, clean excellent car

Pros: Most things see above

Cons: No guidance as to cars electronics

Pros: Rented the smallest car (Fiat 500 equivalent) for 4 days with 400 mileage limit. I didn’t notice the mileage limit when ordering, but the representative asked me if I’d like to upgrade and I am very thankful. This looks kinda like a scam by rental companies to make rentals appear cheaper, but other companies do it aswel and it was still cheap overall. +1 point for the offer, -1 for renting strategy. Smallest car was probably unavailable, so we got an upgrade for free, much appreciated. +1

Cons: When checking car condition we were kinda rushed into signing it, we took photos regardless. However, upon returning the car, we were not provided with a copy of car assessment made by the employee. Not only that, but we were rushed again and the assessment points were blank! Which means that if there’s any dispute they can just put any damage they like and collect the huge amount of excess. So if anything goes wrong the client is pretty vulnerable with drivalia. -3 points.

Cons: Inside windscreen was greasy / dirty - these need to be cleaned before being given to customers

Pros: Good value

Cons: They were incredibly unhelpful in every way.

Pros: Quick service

Pros: Quick and easy , handy pre registration

Pros: Fast car pick up

Cons: Out of airport rental car stations I had to take a free bus from airport arrival to car pick up location.

Pros: I got on well with Sergio and found him extremely friendly and helpful

Cons: The car was new and in good condition

Cons: When I collected the car it was 3\4 full of petrol. I returned car full because I was unable to judge how much to put in and therefore incurred the extra cost.

Pros: clean , easy to get to from stansted

Cons: time filling out forms with info already given, ripped off when extending hire, car had tyre warning on dash, rip off if you want auto

Pros: Nice car but should have been checked and type of car explained

Cons: Low tyre pressures-leak Hybrid not explained No manuel to explain warning lights FeelI was misold extra insurance Drop off receiver was abrupt and not interested in concerns and unhelpful in where to get shuttle bus for Heathrow. Met another confused customer..they ended up ordering uber.I had time to figure out fortunately.

Pros: They had me in my car in less than 10 minutes of arriving. Did not try and sell you a better car or insurance. They were polite and knowledgable about the car. On dropping off the car I was there less than 2 minutes. Amazing service !

Cons: Nothing.

Pros: Nothing

Cons: My flight was delayed and I called the rental branch twice to tell them that I would arrive just before closing at 00:30. Twice the agent was rude and told me not to bother because it was too late. I would have to come again in the morning. So, I had to book a hotel at the airport and then the agent told me that my car wasn't guaranteed and probably I wouldn't get any car in the morning because Drivalia was sold out. His reply to all my argument was "take it up with your broker."

Pros: Did not hire car as Discover cars told me to take incorrect paperwork with me

Pros: Simpathy, friendliness and availability

Pros: Reasonable value for money compared to other rental companies

Cons: Not very satisfied with the pick up and drop off experience, particularly the arrangements for transfer to/from airport

Pros: Nothing

Cons: Not very helpful. Hard to understand. Would not listen. Accused us of damage we didn’t do and didn’t apologise when truth came out.

Pros: The person attending was comprehensive.

Cons: Rubbish pick up policy.

Pros: Car was clean

Cons: The scam with regards to not accepting card transfer.

Pros: Received a very nice vehicle, representative stated very clearly terms and fees at desk, transfer from/to the airport is free and very fast.

Pros: Opening hours

Cons: Trying to get money from every aspect? Including holding on to a £1500 deposit for days??

Cons: My booking has been canceled by Discovercars even if i had paid in advance a quota. I had to re-rent a car, much more expensive than my previous chosen one. Not sutisfied