London Airport Stansted (STN), London, United Kingdom
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Driver's country of residence is United States of America (USA) and age is 30-65
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GreenMotion at London Stansted Airport

Novotel Hotel, Round Coppice Rd, Stansted CM24 1SF
0044 01 279 210 961 / 0044 7 983 648 947
Pick-up instructions
Green Motion Stanstead is located at Novotel London Stansted Hotel, take the free shuttle from bay 18 at the airport bus Terminal on the lower ground floor and present rental voucher to be taken to the hotel. A meet and greet service can be arranged, subject to avalibaity for £30, please contact stansted@greenmotion.co.uk prior to travel. If you have any queries please contact stansted@greenmotion.co.uk or call 01279 210961.
Drop-off instructions
Please clarify drop-off instructions with the provider upon pick-up.
Business hours
Mon:06:00-23:59
Tue:06:00-23:59
Wed:06:00-23:59
Thu:06:00-23:59
Fri:06:00-23:59
Sat:06:00-23:59
Sun:06:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Fiat 500
June 8, 2022

Pros: The staff were very friendly and courteous.

Cons: N/A. Everything was good.

United Kingdom
Citroen C3
February 21, 2022

Pros: Very friendly service ............ warned us about arriving after midnight and the £75 service charge for a late pickup .. we did'ny know about this

Cons: Nothing .... all went very well

Spain
Fiat 500
November 4, 2020

Pros: I've used GreenMotion many times now and have never had a bad experience. Firstly, their price was far better than all the other rental companies. Both collection and return of the vehicle were quick and efficient and the staff were polite, friendly and very professional, a credit to GreenMotion. The vehicle was fantastically clean inside and out, showroom condition. Not for the first time either, the vehicle had the handbook with it which was helpful when trying to understand the controls. A++

Cons: No negative for Green Motion.

Ireland
VW Golf
October 8, 2020

Pros: Great service from start to finish and the lady at the desk jenny was excellent

United Kingdom
Fiat 500
September 6, 2020

Pros: Great prices. Good vehicles. Friendly staff. Michael especially is a nice guy. Very knowledgeable and friendly. An asset to the company.

Cons: Nothing.

Slovakia
Volvo V40
August 30, 2020

Pros: If you want order a car from this company definetely use a waiver insurance. Also take detailed pictures of the car (and also all the dameges and scratches fof the car), they will try to take from you much more money for that that for the rent.

Cons: I get a totally different car (get citroen instead of Volvo), also It was raining when I was picking up the car so they gave me time until 10 am next day to check the car. I found some minor scratches so I take pictures of them. When I was returning the car, they tried to take from me 488 Ł for a scratch 3 cm long. I showed them the pictures and they said that they can see the scratch on the pictures but they are not taking money for sctrach but for the dent that was beneath the scratch.

United Kingdom
VW Golf
August 21, 2020

Pros: Overall easy experience, price was good.

Cons: Being overcharged for fuel and car choice.

United Kingdom
VW Polo
August 10, 2020

Pros: not much

Cons: everything. Such a badly organised company.

Turkey
VW Polo
March 25, 2020

Pros: except the last rental,everthing was excelent and I I have adviced green motıon to my friends...

Cons: I wrote gree motıon STN that I lost SOME money in the car..they didn t interest much more ,after very short time they replied negativly

Ireland
Fiat 500
March 5, 2020

Pros: Efficient. No nonsense

Cons: Nothing.

New Zealand
VW Golf
February 18, 2020

Cons: Exorbitant charge for fixing a cracked windscreen caused by a passing truck. Although I opted for minimum insurance the excessive and inflated charges plus additional costs meant that I would never use them again or recommend them to others.

Ireland
Kia Stonic
February 7, 2020

Pros: Nothing

Cons: Huge deposit. Hidden costs, car cost double than originally quoted. Car wasn’t clean when picked up. Car service light was on. Would never use green motion again or recommend them to anyone

United Kingdom
VW Polo
December 19, 2019

Pros: The lady that met us at stansted airport. She was lovely bubbly and easy to talk to.

Cons: Petrol was a bit awkward when u first arrive. Although a map is provided it wasnt easy to find when u dont know where you are going and you dont know the area

Australia
VW Golf
July 5, 2019

Pros: It was all so easy.

Cons: Pick up was a little slow, due to paper work and car could have been cleaned better.

France
Kia Stonic
June 19, 2019

Pros: The vehicle provided was great

Cons: Ripped off at check in - they found an item "used" which I hadn't! I believe they missed it last check in because they went straight to it when I arrived. Over charge made rental price null & void. Also ridiculously slow process in & out.

Qatar
VW Polo
May 22, 2019

Pros: Excellent staff and service

Cons: Some dirt on the car, no time for it to be washed prior to my use

United Kingdom
VW Polo
March 27, 2019

Pros: The price was very reasonable.

Cons: The wait to speak to the rental desk to pick up the vehicle.

Israel
VW Polo
March 5, 2019

Pros: Cheap, good car

Cons: Very far from the terminal, shuttle only every half hour - after returning car which took a long time had to take a taxi at my own expense to get to my flight on time as shuttle was 1/2 hour later

United Kingdom
Ford Focus 3d
February 6, 2019

Pros: A bunch of fraudsters who should be in prison

Cons: Provided me with a car covered in ice that I had to defrost. I was then charged for a scratch on the wheel trims that I had apparently caused. Fraud!

United Kingdom
FIAT 500
February 5, 2019

Cons: The amount I had to pay for insurance cover

United Kingdom
Ford Fiesta 3d
January 3, 2019

Pros: The efficiency of the staff, especially on pick up. Very friendly and knowledgeable.

Cons: Having to wait for a bus to get to the car rental station. We missed it by 4 minutes and had to wait half an hour for the next one.

Portugal
VW Polo
January 3, 2019

Pros: Great staff

Cons: Nothing

United Kingdom
Ford Fiesta 3d
December 5, 2018

Pros: Giving car back

Cons: Very poor, very slow. Kept waiting for 1 hour even though 3 staff. They were working very slow and reason given staff cuts. I was number 2 in the queue but still 1 hour as number 1 went in 30 seconds ahead of me. Very slow, very poor service. See again form I submitted. Not impressed with your company especially since i requested in search on internet for cheap car rental. Your price was the best till i got to see all the extras added. You are not low priced but you hide everything trapped in

United Kingdom
VW Polo
November 28, 2018

Pros: Cost

Cons: Car had poor fuel efficiency

United Kingdom
Hyundai i10
November 11, 2018

Cons: Not being able to leave keys in hotel unless I had GM excess insurance which was exorbitant (Was checking in at 5 am)

United Kingdom
VW Polo
November 6, 2018

Pros: I like d the price, as it was very reasonable.

Cons: It took me 2 hours to pick up my car, they had problems, not too sure what though. There was a slight scrape on the side of the car that was not noted down, I was told that wouldn't matter! But I asked the guy to note it and sign for it. On returning the car the very same guy took ages going over the car trying his hRdest to find something, and sure enough he picked up on the little scrape I had asked him to note down, he didn't have it on his papers but I did on mine with his signature!!

United Kingdom
VW Polo
November 5, 2018

Pros: None...absolutely dreadful

Cons: Nothing

Spain
Ford Fiesta 3d
November 3, 2018

Pros: We have booked with green motion many times

Cons: Nothing really

Italy
VW Polo
October 29, 2018

Pros: low cost of rental

Cons: the time it took to pick up the car and the lack of organisation displayed by the staff.

United Kingdom
VW Polo
October 26, 2018

Cons: Relates to the Stansted location -Airport transfer time is unacceptable. -They are running a scam on car dents and charging clients unreasonably -The manager in particular is involved.

United Arab Emirates
VW Polo
October 20, 2018

Pros: Nothing, very poor service, did come check car with me. On returning they blamed me for marks that I didn’t do. Paperwork wasn’t completed accurately

Cons: I would not use green motion again and will not be recommending them to friends and family.

Ireland
VW Golf
October 10, 2018

Pros: Efficient, friendly staff. Good service.

Cons: Car ended up costing me a lot more because I didn't have a credit card.

United Kingdom
Hyundai i30
September 27, 2018

Cons: Car hire green motion didn't accept my AMEX card despite me paying a first deposit on your website through that. Moreover this was not highlighted CLEARLY on your website that I wouldn't be able to pay on site with AMEX. Company tried to impose their own insurance on me, despite me having a PLATINUM AMEX, which includes excess protection. They would not allow me to pay with it and try to force me to buy insurance. When I declined they rejected my other card and refused to give car to me.

United Kingdom
VW Polo
September 26, 2018

Pros: Car was in excellent condition. Staff were very helpful.

United Kingdom
VW Polo
September 20, 2018

Pros: Cost

Cons: The very long wait to get the car over hour, foreign people before us not understanding the problems with the additional insurance. It’s much easier in Europe to rent a car. The transfer bus is only 2 an hour, not good enough. Would not use again. Too much hassle

Spain
FIAT 500
August 28, 2018

Pros: the staff were helpful

Cons: the wait to get served was very poor

France
VW Golf
September 20, 2017

Pros: All god as previous hires with them

Cons: Nothing

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Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Mileage: 500 miles per rental, Collision Damage Waiver (deductible: ~€ 1420.00), Theft Protection, Roadside Assistance (in the country of pick up), Airport surcharge, Free modifications, State Tax.
Mileage policy
Mileage is limited to 100 miles per day.
For each additional mile an additional charge of 0.30 GBP per mile will apply.

Mileage limitations will apply if the car is to be used for crossing country borders.
Mileage will be limited to 100 miles per day for the entire rental period.
For each additional mile an additional charge of 0.50 GBP per mile will apply.
It is possible to purchase the Unlimited Mileage option for an extra charge of 7.80 GBP per day.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

The driver license must be written in Latin, Roman alphabet.
Licences issued in non-EU are not accepted.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, USA.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill), proof of entry/exit into/out of the country, bank statement or utility bill, boarding pass.
The following document(s): proof of home address (e.g. Utility bill), bank statement or utility bill must not be older than 4 months.
ID documents must be hard copies; documents held on mobile devices will not be accepted.
Please note that provisional driver license won’t be accepted.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
Additional excess conditions may apply for drivers who hold a licence from the following country(ies): Australia, Canada, USA.

In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
The driver is fully responsible for the cost of the repairs for any damage to the mirrors, tires, undercarriage and all mechanical parts of the vehicle. This is not limited to the excess amount.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa.
The following payment methods are not accepted for payment: American Express, Cash, Debit cards.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.
Credit card must be valid after rental period for at least 60 days.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: France, Ireland.
For more details about permitted destination locations, please contact the Customer service department. Mileage limitations will apply when the car is to be used for crossing country borders.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Booster seat (4-10 years of age), Unlimited mileage.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Details are available from the rental company's reservation office.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information

The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Please note that the rental company will check for any endorsements or penalties (traffic offenses or penalty points) on renter's driver license and that renter may be refused the car if there have been any in the last 5 years.
Business hours
Service outside of business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 240 minutes.

Pick-up & Drop-off
Mon:  06:00 - 23:59
Tue:  06:00 - 23:59
Wed:  06:00 - 23:59
Thu:  06:00 - 23:59
Fri:  06:00 - 23:59
Sat:  06:00 - 23:59
Sun:  06:00 - 23:59

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