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Automania at Trapani Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Courtesy, efficiency of both return and lending.
Cons: -
Pros: the fact that when we complained a lot in the end they fixed their total disaster of an approach to their customer
Cons: upon arrival they gave us Opel Corsa. When I asked how can I get Opel Corsa if I ordered and paid for VW Golf or Similar. the guy lied to my face saying it's the same category. when we escalated they admitted they lied and said they don't have our category. after 1+ hour with 2 little kids at the airport they said come tomorrow 10:00 to the Trapani port and we will give you an upgrade.we arrived 10.25, the car was prepared for us around 11.30. we were furious. never again automania. ever
Pros: Easy to pick up the car
Cons: On pick up the petrol tank was only half full, i returned the car with a nearly a full tank and then they charged me £12.50 for cleaning the car!!!!
Pros: The desk agents were polite and friendly
Cons: Automania is a roque car rental, basing this from our own experience and review of others. Their business model is to quietly charge unauthorised payments following the end of service, by making up a false reports, they made up, then never responding to our own reports, objections. They would charge you quietly, no invoice attached, so with this approach, the only option is to pay AMEX, to leave the unauthorised payment to them as fraud and report to EU consumer ombudsman. Doggy cleaning fees
Cons: There was a cheaper car rental options that I did not choose, thinking this car and service will be better. They also told me the`ll send me taken on place photos, which they did not send.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 21.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 76.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Compact, Standard, Intermediate a driver license issued at least 3 years ago is required.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The following payment methods are accepted: Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted. The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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