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Automania at Trapani Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Courtesy, efficiency of both return and lending.
Pros: the fact that when we complained a lot in the end they fixed their total disaster of an approach to their customer
Cons: upon arrival they gave us Opel Corsa. When I asked how can I get Opel Corsa if I ordered and paid for VW Golf or Similar. the guy lied to my face saying it's the same category. when we escalated they admitted they lied and said they don't have our category. after 1+ hour with 2 little kids at the airport they said come tomorrow 10:00 to the Trapani port and we will give you an upgrade.we arrived 10.25, the car was prepared for us around 11.30. we were furious. never again automania. ever
Pros: Easy to pick up the car
Cons: On pick up the petrol tank was only half full, i returned the car with a nearly a full tank and then they charged me £12.50 for cleaning the car!!!!
Pros: The desk agents were polite and friendly
Cons: Automania is a roque car rental, basing this from our own experience and review of others. Their business model is to quietly charge unauthorised payments following the end of service, by making up a false reports, they made up, then never responding to our own reports, objections. They would charge you quietly, no invoice attached, so with this approach, the only option is to pay AMEX, to leave the unauthorised payment to them as fraud and report to EU consumer ombudsman. Doggy cleaning fees
Cons: There was a cheaper car rental options that I did not choose, thinking this car and service will be better. They also told me the`ll send me taken on place photos, which they did not send.
Pros: Front Desk Service
Cons: The car lacked oil and should expected that it was checked prior handed over
Pros: The agent was very helpful
Cons: I think the child seat should have already be fitted in the car
Pros: Friendly attendants
Cons: Unsafe vehicle
Pros: Quick, professional team - great car in good condition.
Cons: Price was fair considering the market value, but is still quite high.
Pros: There was no queue.
Cons: Surcharging 10€ for bugs on the car. And watch out, there is no gas station on the airport!
Pros: The custumertreatment when I returned the car
Cons: Very friendly and correct on arriva.
Cons: only for citizens of Italy ambiguous conditions the absence of an office at the airport, they will pick you up, but the agreement is terrible
Pros: Everything was as agreed
Pros: Very efficient and fair. Car review together with representative including live photos of all sides of the car which were shared with me via email. Car was virtually in mint condition.
Cons: "Dirty Car" fee + fact that no car rental directly at airport (although they come to pick you up)
Cons: They charged us extra 20 eur for car wash at the end with an argument it's in the contract. First time I encounter this and I rented a few cars in my life. They didn't say anything at pick up, of course... Also the communication was in bad english and not the friendliest.