Automania at Trapani Airport

Pros: Fast and reliable customer service!!

Cons: Expensive full coverage insurance

Pros: Everything was great. We get the car we wanted. No waiting for the car at the airport. Car was 2023, with 70000km, tank full, pick up was clear, fast, we got all the information, drop off was also very smooth, lady checked the car properly, we used the credit card VISA Credit, deposit was freezed and returned in 2 working days after drop off. Staff was friendly and helpfull. Highly recomended!

Cons: did not get the car we booked had to wait in line for 30 minutes to get the car

Cons: Gavome labai blogą DR markės automobilį vietoj wolsvagen golf.

Cons: So I purchased additional insurance at Discovercars. And as I dont have a credit card, I had to buy additional insurance from Automania, which was not cheap. In the end, the total price for 2 days for the very basic car was too expensive.

Pros: Everything

Cons: The car had no water for the windscreen

Pros: I didnt like anything. Really bad service at the airport. Why dont they hire a person, who ican speak english at least.. 1 star out og 5. Coming a Bad review from here..

Cons: I didnt like anything. Really bad service at the airport. Why dont they hire a person, who ican speak english at least.. 1 star out og 5. Coming a Bad review from here..

Pros: We just came back today early morning from Trapani as we used ur services . We had an incident where we left our documents in d car and dropped d keys in the cabin letter box in d parking area as it was very early morning . Had d agent which was still off duty Martina not gone out of her way and came to get us d car keys we would have missed our flight. I can't express my gratitude to Martina . She saved us alot of hassle and money through her kindness . Highly recommend ur services .

Pros: Penali nascoste

Cons: Penali nascoste

Cons: I bought full insurance with The rental company. Anyway they found a scratch that already existed. The check in and check out wasn’t executed in a transparent way. But since i was fully covered, wasn’t a concern to me. They found a scratch that already existed, but their Photos from The sides of The Car aren’t clear.

Pros: Stay away from them, they forced us to pay 210 EUR extra for made up "full coverage", otherwise they would leave us there at the airport without a car - extortion tactics. I feel scammed and robbed.

Cons: I did not have the physical credit card with me so they forced me to use my debit card and charged 30 EUR per day for "insurance". Booking conditions say "Not accepted: Any virtual payment (e.g. Apple Pay). This is not applicable because all they did was to write down card number, exp. date and CVC code and entered the data into their system to make the payments (what you do when buying something online). No Apple pay was involved. I was robbed of 210 EUR.

Pros: Fair and square, 100% satisfied.

Cons: N/A

Pros: Courtesy, efficiency of both return and lending.

Cons: -

Pros: the fact that when we complained a lot in the end they fixed their total disaster of an approach to their customer

Cons: upon arrival they gave us Opel Corsa. When I asked how can I get Opel Corsa if I ordered and paid for VW Golf or Similar. the guy lied to my face saying it's the same category. when we escalated they admitted they lied and said they don't have our category. after 1+ hour with 2 little kids at the airport they said come tomorrow 10:00 to the Trapani port and we will give you an upgrade.we arrived 10.25, the car was prepared for us around 11.30. we were furious. never again automania. ever

Pros: Easy to pick up the car

Cons: On pick up the petrol tank was only half full, i returned the car with a nearly a full tank and then they charged me £12.50 for cleaning the car!!!!

Pros: The desk agents were polite and friendly

Cons: Automania is a roque car rental, basing this from our own experience and review of others. Their business model is to quietly charge unauthorised payments following the end of service, by making up a false reports, they made up, then never responding to our own reports, objections. They would charge you quietly, no invoice attached, so with this approach, the only option is to pay AMEX, to leave the unauthorised payment to them as fraud and report to EU consumer ombudsman. Doggy cleaning fees

Cons: There was a cheaper car rental options that I did not choose, thinking this car and service will be better. They also told me the`ll send me taken on place photos, which they did not send.

Pros: Front Desk Service

Cons: The car lacked oil and should expected that it was checked prior handed over

Pros: The agent was very helpful

Cons: I think the child seat should have already be fitted in the car

Pros: Friendly attendants

Cons: Unsafe vehicle

Pros: Quick, professional team - great car in good condition.

Cons: Price was fair considering the market value, but is still quite high.

Pros: There was no queue.

Cons: Surcharging 10€ for bugs on the car. And watch out, there is no gas station on the airport!

Pros: The custumertreatment when I returned the car

Cons: Very friendly and correct on arriva.

Cons: only for citizens of Italy ambiguous conditions the absence of an office at the airport, they will pick you up, but the agreement is terrible

Pros: Everything was as agreed

Pros: Very efficient and fair. Car review together with representative including live photos of all sides of the car which were shared with me via email. Car was virtually in mint condition.

Cons: "Dirty Car" fee + fact that no car rental directly at airport (although they come to pick you up)

Cons: They charged us extra 20 eur for car wash at the end with an argument it's in the contract. First time I encounter this and I rented a few cars in my life. They didn't say anything at pick up, of course... Also the communication was in bad english and not the friendliest.