Sicily By Car at Trapani Airport

Cons: Our car had a warning sign ⚠️ displaying after we start the engine. We reported that to the person at the pickup/drop-off point, but he just referred us to the damage document we were given at the desk. We tried to explain that was not included in it, bas it wasn't really a damage, but he didn't care. So I took a photo and sent it to Sicily by car, just to be covered in case of any car malfunction. Luckily, all went smoothly.

Pros: I am very happy that I chose this rental company. We rented a car from Trapani airport for a week. Although we had booked a economy class, we got a better class car for the same price. The employees are very nice!!! They don't try to offer expensive insurance, they don't bother you with how to return the car! Everything is done quickly and pleasantly. The deposit is only 200€, which was returned within 30 minutes. I will definitely come back next time! Many thanks!!!

Pros: La trasparenza nelle informazioni

Cons: Niente da riferire

Cons: Agent at the desk quite umpolite

Cons: Everything was spot on 👍

Pros: The are arrogant and completely rude. I made over 18 bookings in June, july and August and always found good service and paid all without any hesitation. I flew with family to Trapani and upon arrival, i was asked for credit card as always. I gave it and it did not work on their terminal. I offered to pay in CASH, or with my mobile app credit card but she kept refusing. She gave away the car to another customer as she did not want in any way to help us and the balance for the rental, be taken.

Cons: We ended up at the next door Car rental who accepted our mobile payment without any hesitation, just alike ALL OTHER PROVIDERS!! Therefore she waisted for us over 1 hour in arguments and prepayment lost. I will never use their service for sure. This is rubbish service. All other companies helped us with red carpet treatment.

Pros: Sicily by car where a bad experience paid online then got stung with all these extra fees and charges with no option to not pay other wise we wouldn’t receive the car.

Cons: All the extra hidden charges added to our credit card.

Pros: Good car.

Cons: They started to press me additional insurance, no matter that I already had total insurance from DiscoverCars. He was very active and basically told, that if I will nbot take additional insurance from desk, I will have a problem.. What kind, I dont know. Just in case took additional insurance, what cost a lot more than in DiscoverCars. Afterwords seems just aggressive sales, nothing more.. Luckily didnt need to use any insurance.

Pros: Speed and kindness

Cons: I was expecting a little bit of a better car than the was given to me, a Lancia Ypsilon, but it was okay

Pros: good car

Cons: nothing

Cons: No spare wheel

Cons: I already purchased extra insurance but they still tried selling extra extra cover...

Pros: Wery profesial

Cons: All was good

Cons: J'ai dû payer la location plus cher car je n'avais pas une carte de crédit mais une carte de débit. 150 € de plus, ce n'est pas négligeable

Pros: Super friendly and clear

Cons: I booked a Peugeot 208 or similar, but they gave me a Mitsubishi Space Star that I think is one level lower

Pros: Everything was fine.

Cons: Nothing to mention.

Pros: Everything was good

Cons: still haven't gotten my security deposit back.

Cons: 2.5 hours queue to pick up car

Pros: pleasent desk staff.ease of handover of car

Cons: asking for extra insurance cover wen already booked with booking

Pros: Lovely car, good service

Cons: Opening hours could be extended

Pros: Simplicity

Cons: We felt invisible few minuts at the airport rental desk. We were only customer at the movement.

Pros: Excellent customer service, friendly and efficient

Pros: Good service--no major problems and drop off in particular was easy.

Cons: It was very expensive in general to rent in Sicily compared to other locations. Sicily by Car was find, though.

Pros: On-line check in and reservation. All documents were sent by e-mail.

Cons: Long waiting line at the pick up point. We had to wait over an hour to get the documents and almost half an hour to get the car.

Pros: They were very professional when I returned the car. They checked it over and signed off on it before we went for our flight.

Cons: nothing

Pros: Readiness of the car

Pros: No issue, quick and easy. I did not have any accident, so I don't have a full picture about service.

Cons: The card computer got set Italian language, it could be nice to have it set to English or native language of the person who rents a car.

Pros: Conveniently located, good service, car ok.

Cons: Holding deposit for long time after returning the car.

Pros: nulla

Cons: prezzo del noleggio.. siete dei ladri

Pros: - People were very helpful (but in Sicily this is culture!) - car was above the expectations

Cons: - Very slow procedure and bourocracy! I spent more time waiting for my turn at the desk and staying at it, than than actually flying! And it was only for one signature! The credit card was already been proceeded online! - The same procedure appened at the drop off: waiting for your turn just for leaving a key. - The deposit is too high. - I dropped the car 2 days in advance but they didn’t refund me of any amount!

Pros: Good & efficient checkin process (fast compared to recent experience with other agencies)

Cons: The car had been accidented previously : - the mirror cap was broken (notified in the initial description) - the left front wing was damaged but not notified in the initial description and I had not noticed it. There were some discussions due to that the checkout. Finally they checked the previous descriptions and found out that it was already damaged earlier so I did not had to pay but this generated stress and took some time They should repair it before renting it and have a proper descripti