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Surprice at Catania-Fontanarossa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Return was easy, a quick video to show no damage and full tank, sign and gone. No issues with the car.
Cons: Too much selling at the start, especially when I had informed them I have a full excess policy - they claimed it was worthless and I should pay a huge amount to get their own policy. Roadside assist not included, I paid almost the same again to have this cover in the event that the car broke down. But I was travellinf long distances in December / January and couldn't risk getting stuck, so ended up getting this, which almost doubled the cost of the rental.
Pros: One we had cleared the paperwork, collection and drop-off were fast and simple.
Cons: The 1 hour queue to pick-up the car. A long line of customers standing without shade in bright sunshine. Signage for Surprise car drop-off point could be clearer in a busy area in unfamiliar location.
Pros: The price was fantastic. The car met all my needs and took me everywhere I wanted to go across Sicily. The car was clean, everything worked and tge drop off was very smooth and quick.
Cons: Time spent collecting the car was too long. When I dropped my car off at the end of my rental period, the queue for collection was far worse. I believe this needs to be the focus
Pros: The service for dropping the car was very fast.
Cons: The service for picking the car was slow - because only 1 person worked.
Pros: Nothing was very poor