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Thrifty at Launceston Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The attendant, Lisa, at Launceston was horribly rude and incompetent. She double charged my account and I still have a hold for the total amount of the car on my account which she claimed she cancelled and despite paying in full using another card.
Pros: It wasn't Thrifty - was Hertz car
Pros: Quick and simple pick up. Very happy with car we got
Pros: Car in great condition. Staff is professional and helpful.
Pros: Very efficient on pick up at Launceston.
Cons: No agents in the car park, no direct handover. still dont know if return has been processed.
Pros: It was quick and easy to collect the car so we could start our holiday
Cons: Service desk was only had one person and no fault to her had a difficult issue to settle with the customer before us, we ended up waiting for a while. If there where more than one staff member I think we would have been seen sooner. Also two staff members could help out customers if needed with their car out in the parking area
Pros: Friendly, explained everything so we could understand.
Cons: Probably need a second agent on to get through the que. Our car got given to people in front of us, as we had 2 booster seats installed but she recognised it pretty quickly and gave us the right car.
Pros: Car had minor curb damage on left front which I wasn’t made aware of, but fortunately I had photos.to confirm so that it wouldn’t be blamed on me.
Pros: No fuss and efficient
Pros: No one at the desk at designated time for pickup and when phoned number that was left in this event, the man didn’t answer his phone. Wasted my time
Cons: Very good at drop off end and very pleasant and personable. Also posted someth8ng back that was left behind by me
Pros: Staff prompt and helpful.
Pros: Paper work was processed quickly once the representative arrived.
Cons: Representative wasn't there when we were supposed to pick up the car and didn't contact us to say he was late. Plus there were no contact details at the rental desk.
Pros: The car was extremely easy to drive. The staff member at the airport counter explained everything and was helpful in giving some driving instructions for the car.
Cons: Nothing, would definitely use Thrifty again.