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Surprice at Ljubljana Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The car had not been cleaned on the outside - this was confirmed by the rental agent. Also, I have been charged 300 Euros for a dent that is approximately the size of a 5 cent piece which may or may not have already been on the car when I hired it. I found out when I returned the car that I had been charged 30 Euros as a fee for taking the car out of Slovenia to another country. This was not explained to me at the time of rental & I did not take the car outside of Slovenia.
Pros: Efficient and good customer service
Cons: Everything was great
Pros: friendly staff. staff member came to garage to take car off me instead of going to the office.
Cons: cant fault it.
Pros: I liked the friendly and helpful staff. Car was immaculate.
Cons: I didn't like the fact that I couldn't hire the car seat for only one day but had to take it for the entire duration of the hire which made it a lot more expensive.
Pros: Very polite rental agents! The car was very new and clean!
Cons: The motorway vignette was not mentioned in original booking, additional cost is going to be added without knowing!
Pros: I was quick.
Cons: Not being able to find at the airport. Not having someone present for drop off.
Cons: They overcharged me by 300%. They use sneaky tactics to get much more money out of you than what was quoted by the discover car hire quote.
Pros: Quite direct and efficient.
Cons: Tyres pressure too high. I returned the car a few minutes late and was told I’d be charged for a day. Waiting for CC transactions.
Cons: I liked everything except a additional "full coverage" policy...and I think that the price of vignette is too expensive, knowing that a yearly vignette costs a fraction of what you charge.
Cons: Surprice terms stated 900eur CDW but arriving at desk they stated 1400eur forcing me to buy the half excess insurance. This in the end double the rent price. Once confronted, the desk clerk said "Apologies, but its not our fault surprice presents inacurate values."
Pros: Pick up was easy, close to the airport. The agents professional, courteous, excellent English speaker. Car was dropped off at a different location. The 2nd agent was as professional, if not more than the 1st. He helped me navigate public transportation from the drop off location, then we decided a taxi was the way to go. Both agents were top notch.
Pros: Brand new car
Cons: Not listed as one of the rental companies in the airport so hard to find
Pros: quick & polite
Cons: Nothing !
Cons: See main reason for low rating
Pros: The car was new and very clean.
Cons: The person at the customer service desk said we could not use the car's navigation and insisted the only thing available was a Garmon for 5 euros a day. Turns out the navigator worked fine and the Garmon was a piece of junk. Had to drive back to the rental agency at the airport to return the Garmon so we wouldn't get charge for 10 days. Still got charged for 2 days.
Pros: Fast, trustworthy, no mess.
Pros: Nothing. I hate it
Cons: Everything. Lack of service
Pros: The guy who I picked up the car from was very friendly, very helpful, and answered all my questions. He gave us tips about where to go and what to do. Showed me everything there was about the car and explained insurance and how the rental policy worked.
Cons: When I dropped the car off it was a different guy and he was very rude. "leave the keys there i'll look later" and I said "well its by the door, shall we go see it" "why is i there" he said (angrily) "I don't know where to park it, no signs" "fine whatever" he said. Then he just walked away. Didn't give me any paper to say I returned the car. Nothing to say what condition it was in. I waited like 15 minutes for him to come back and he didn't come back. So I just went to the airport to go hom
Pros: Friendly customer service
Cons: Time waiting for the car on collection took a little longer than hoped
Pros: Excellent customer service. Professional service and a free car upgrade!
Cons: No recommendations for trip planning or helpful tips about places to visit.