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Surprice at Sarajevo International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Everything
Cons: Nothing
Pros: Everything! Great service and very polite people!!!
Pros: The overall service was good. Booking process, pick up and drop off were all easy.
Cons: The agents were a bit unassuming. We didn't see any badges or logos to be reassured about the company we were dealing with.
Cons: The rental Company was very good, but we had problem with debit card.
Pros: Excellent
Cons: Not
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 24.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 73.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are not accepted for payment: Cash, Debit cards, Prepaid cards.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: European Union.
Details are available from the car rental company's reservation office.
Moving the car from one island to another is forbidden.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
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