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Carwiz at Sarajevo International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Honest with their service, found not pushy with extra insurance. I was early for the pick up but they let me take the car without charging extra. When I returned the car they found they were honest again with the mandatory checks. I highly recommend them.
Cons: We chose this company solely because they offered airport pick-up and downtown drop-off—an option not available with other rental companies. This arrangement was clearly stated on our reservation voucher as well as in the rental contract, which was printed and signed by a Carwiz employee. It is also clearly visible in the attached photo of the rental contract. At the time of pick-up, we confirmed twice with the employee that the drop-off location was different (downtown instead of the airport),
Pros: Cheap hire, friendly people, no issues whatsoever.
Cons: Having to pay for car wash (€10). I was lucky and didn't have to pay for airport parking, the agent met me at the petrol station nearby. Car parking seems to be compulsory for some reason.
Pros: Very good
Cons: Nothing
Pros: The worst service ever in my history of renting
Cons: The staff made me wait without explanation, I was charged for car cleaning even without mention at the start!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 24.
Maximum rental age is 78 years.
A senior driver fee applies to drivers over the age of 74.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard debit card, American Express Debit card.
Visa Electron, Maestro, Cheques is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Albania, Kosovo, North Macedonia, Montenegro, Serbia, European Countries.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 4 additional drivers.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
Diesel vehicles are available for an additional charge.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
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