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Autounion at Sarajevo International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Fick inte bilen som jag bokade, har bokar manuellt bil men fick automat vilket jag är inte van att köra. Agenten byte bil och därefter fick bil med manuellt koppling. Detta tog tid. Har inte fått depositionsavgift än.
Cons: Jag har betalat full försäkring kasko. När jag lämnade bilen agent uppmärksammade skrapa på bilen som jag har inte orsakat utan det var någon som gjorde det troligen då bilen var parkerad. Agenten sa att hon löser det med chefen. Dagen efter ringer hon och berättar att det finns en till skada på framsidan likadan som den var på sidan alltså någon som skadat bilen och att jag måste betala för den.Jag hänvisar till försäkring som jag har tecknat vid uthyrning men hon tyckte att det räcker ej.
Cons: There was an attempt to write down a cvv code from my credit card, i didn’t like it. But so far no suspicious activities on my card..
Pros: Easy to find, relatively fast process for picking up and dropping off.
Cons: Bad experience with Autounion Sarajevo. They gave me a very old 2016 car in poor condition, promised a replacement but never called back. When I chased them, they offered only a smaller 2017 model and then stopped replying. At drop-off, they failed to explain that customers can’t access the rental car park at the airport, forcing me to pay for parking myself. Poor service, zero professionalism. Strongly recommend choosing an international company instead, even if it costs a bit more.
Cons: il tentativo di addebitarmi un danno preesistente e la perdita di tempo dovendo andare in aereoporto
Pros: Friendly agent who is easily accessible by phone and is willing to think along if you have special wishes. Recieved car was almost new (1000 km on the counter) and fast service. Extra driver for free! By returning the you are contacted by Whatsapp about the time you are expected. No surprices backwards!
Cons: Only misunderstanding is that additional insurance is offered again (while I have already booked this through an intermediary). Also finding the rental company required some searching (located just outside the terminal instead of inside like some other providers).
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 21.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 15.11. until 15.04) Winter tires are included in price.
The first additional driver is allowed free of charge.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
The supplier will hold the vehicle for 120 minutes after your scheduled pick-up time as long as it is within their normal business hours. After this time, your booking may be canceled without refund.