Treviso Airport (TSF), Treviso, Italy - Mainland
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Driver's country of residence is United States of America (USA) and age is 30-65
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Surprice at Treviso Airport

Via Aeroporto, 1, 31055 Quinto di Treviso TV
0039 3 517 000 775 / 0039 0 422 272 199
Pick-up instructions
Rental office is a short ride from the terminal. Upon exiting the arrivals on your right proceed to cross the pedestrian crossing to the uncovered parking, you have to reach the entrance bars of the parking lot. For fast service call us on 00390422272199 and we’ll send you a shuttle to pick you up! The shuttle bus will be marked with a ParkinGo logo in red.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
Sun:08:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Estonia
Ford Focus STW
September 25, 2023

Pros: The car we did get was pretty new and in good condition.

Cons: The car type we had booked was unavailable so they gave as a smaller car. I had to wash and clean the car myself before giving it back, otherwise they would have charged me 100 euros.

United Kingdom
Hyundai i10
September 20, 2023

Pros: Nothing

Cons: Nothing

Denmark
Ford Fiesta
September 13, 2023

Pros: Friendly staff

Cons: An extra charge for cleaning the car, not mentioned in contract.

Greece
Hyundai i10
September 2, 2023

Pros: You should be careful with the partners you are selecting. I am attaching the invoice of the extra 80 euros that I paid and I would like to please reimburse me for this in terms of the full coverage that I bought with booking the car with you

Cons: When we dropped of the car they claimed that we had made a scratch on the tire cover that we didn't because the car was already not clean when we picked it up and they charged us 80 euros that we can get from you, and this was probably already there before, but they did not have any other car available so we accepted this dirty one! We had already spent an hour there with them trying to convience us to buy their car insurance. This was a very bad and disturbing experience!!!

Poland
Fiat 500
August 28, 2023

Pros: Just the car itself, but this is no credit to the broker.

Cons: В Тревизо есть аэропорт, но нет моря. Логически полагаю, что 90% клиентов живут в 50 км от места аренды авто. Дали электромобиль, хотя я заказывал обычный. Был 100%, я вернул 100% минус путь от моря до них. Начислили 30(!) евро штрафа, при том, что розетка у них прямо в здании. Отдали пыльную машину, потребовали вернуть чистую. Но я ведь за всё это плачу аренду и должен думать только о том, как на ней ездить, а не мыть. Жидкости для стёкол не было - чья это обязанность? Сервис -ужас! Кошмар!

Malta
Mercedes Benz Vito
August 17, 2023

Cons: Low oil level in car Dirty car Expected us to bring the car back cleaner than it was given to us

Belgium
Fiat 500
August 2, 2023

Pros: The car was in a good condition.

Cons: I woul highly recommend to avoid Surprice or screen the way of working of agency @ Treviso airport, I never experienced an attitude and rudeness at a rental service ever. We spend 1.5h in the office the employees or only after selling extra insurances of 300€ although I had a full cover insurance with Discovercars they kept insisting. Now I understand why the previous customers who were at the office together with us cancelled their contract and left even before the pickup op the car.

Cyprus
Opel Astra
July 13, 2023

Cons: The representative didn't mention the car's scratches before giving me the car.

Poland
Smart ForTwo
July 12, 2023

Pros: Due to the problem to get the security deposit back: nothing.

Cons: There is a problem in Italy (Treviso Airport TSF) to get the security deposit back.

Lithuania
Ford Fiesta
July 11, 2023

Pros: Car was working (even tyres were half flat and constant “change oil” error)

Cons: Avoid at any cost 1. 1,5 hour wait to get a car 2. trying to cheat to get extra 22€ for cleaning a car (! Never been asked to clean a car EVER), there was no word in contract about that fee 3. Made to wait to return a car 4. Return lady was shouting (literally) on me during car inspection, extremely rude and intolerable That was worst car rental experience for me. Never again Surprice car or Autoone cars.

Netherlands
Opel Astra
June 19, 2023

Cons: Especially the woman who is in charge to receive the car was really rude during the delivery process of car.

Israel
Opel Astra
June 6, 2023

Pros: חברה על הפנים, לקח זמן עד שהגיעו לאסוף אותנו. מאוד איטיים בשירות, חצי שעה לכול לקוח רכב פשוט ללא usb ממש חיפשו בנרות שריטות בהחזרה (לא מצאו). מכניסים לך את האלמנט בדמות ניקיון רכב בעלות של 24 אירו בקיצור מה שזול בסוף יקר ומעצבן

United Kingdom
Ford Fiesta
May 30, 2023

Pros: Checked on details like fuel wasn’t full tank but half so the agent manually write on system fuel tank was half..

Cons: Extra cost charged for cleaning its not Covid any more update it

Netherlands
Hyundai i10
May 28, 2023

Cons: The fact that insurance is 3 time more than the rental cost

Malta
Opel Astra
May 18, 2023

Pros: The shuttle service

Cons: They wanted Eur 22 extra for car cleaning before even driving the car, they did not check the car when I started the rental, car full of insects, windscreen rubber damaged and concern for rain conditions, did not purchase insurance from surprise and once I returned car they were observing it with a microscope. Ruined some of my joy of the holiday.

Netherlands
Fiat Tipo
May 6, 2023

Pros: Near to airport, car was clean, drop-off was quick.

Cons: Took 1 hour to pick the car. They sold me two more things; cleaning and breakdown assistance, telling this was not included.

Romania
Ford Focus STW
March 3, 2023

Pros: They gave us the exact car as I rented, and it was a new one and a well equipped one.

Cons: They tried cu sell a full insurance, and the period of money blocking from my credit card I consider that is too big ( I still have to wait around 3 weeks). I paid an extra 14 euro for 5l of Adblue , because a message appeared on car's display every time I started the car.

Bulgaria
Ford Fiesta
November 4, 2022

Cons: SurPrise didn’t answer the phone at 22.00h despite it was in their advertised working hours. They did not expect us that night at all! On the next day our reservation was already canceled and that was used as an argument against us.

Latvia
Hyundai i10
August 12, 2022

Cons: You need to go to the rent by shuttle bus. Not near the airport.

Lithuania
Ford Fiesta
July 12, 2022

Pros: The best price, pleasant service.

Cons: A bit difficult to find the Park&Go shuttle bus - it was written the bus would be near parking cashier desk, though the parking was closed and the bus was on the opposite side, not near the cashier desk.

Romania
Ford Fiesta
July 4, 2022

Pros: Efficiency of the car rental agents

Cons: Ease of finding rental agents and shuttel buss at the airport for rental desk

Romania
Ford Fiesta
May 30, 2022

Cons: I'm still waiting to get my guaranty 700€ back. I didn't recieve an e-mail to confirm that i'll get my money back.

Netherlands
Hyundai i10
May 18, 2022

Pros: New company. Friendly people, speak English very well. We got a free upgrade from a Hyundai to a Fiat 500 sport edition, sweet!

Lithuania
Ford Fiesta
May 6, 2022

Pros: Representatives were mixing things

Latvia
Fiat 500
April 14, 2022

Pros: We liked that it was new almost car

Cons: W

United Kingdom
Ford Fiesta
March 25, 2022

Pros: Very bad dirty car

United Kingdom
Smart ForTwo
March 23, 2022

Pros: Nice clean car

Cons: Poor service, wrong car.

United Kingdom
Fiat Tipo
March 20, 2022

Pros: Cheap and efficient.

Cons: Pick up at airport a little confusing.

Ireland
Fiat 500
January 6, 2022

Pros: Hi support, This surprice company in Italy looks like a SCAM. They asked me to provide my documents over whatsapp, but their pick up bus never showed up. This situation was a nightmare for me and my girlfriend. I would like a full refund.

Cons: Hi support, This surprice company in Italy looks like a SCAM. They asked me to provide my documents over whatsapp, but their pick up bus never showed up. This situation was a nightmare for me and my girlfriend. I would like a full refund.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1200.00), Theft Protection, Roadside Assistance (in the country of pick-up), Snow chains, Contract fee, Third Party Liability (TPL), Personal Accident Insurance, Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 19 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 80 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.

In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Prepaid cards is/are not accepted.
For the Luxury car group, a minimum of two credit cards issued on the main driver's name are required.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. During winter season (from 15.11 until 15.04) Snow chains are included in price.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes. If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  08:00 - 23:00
Tue:  08:00 - 23:00
Wed:  08:00 - 23:00
Thu:  08:00 - 23:00
Fri:  08:00 - 23:00
Sat:  08:00 - 23:00
Sun:  08:00 - 23:00

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