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Stoutes Car Rental at Bridgetown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Fairly easy pick up at airport.
Cons: Car was not in a good condition. It had multiple dents, scratches was noisy and handled poorly.
Pros: efficient and helpful in every way.
Pros: Courteous staff and overall process customer centric.
Cons: The car could have been a little more current. For example, there was no remote key fob. Also, there were a few nicks and scrapes on the exterior.
Pros: Friendly representative, helpful, good car
Cons: Picking up the car was rather slow and inefficient, took over an hour to complete the paperwork
Pros: Very flexible on pickup and drop-off locations
Cons: Not very powerful More dings and dents than rentals in the UK but mechanically fine!
Pros: it was excellent service
Pros: Stoutes were responsive when we contacted them. We missed one dent in the rear door during the delivery check - this was not recorded on the "damage plan". However I had videoed the check and reported this to Stoutes when we noticed the oversight. They were very helpful and we transferred the video recording via WhatsApp to confirm the pre-existence of the damage.
Pros: Convenience as they delivered it to the hotel
Cons: The condition of the car
Pros: Because of first day quarantine they delivered the r to the hotel free of charge
Pros: They are professional and provide me great services
Cons: Everything was perfect. It's was great experience dealing with them in Barbados.
Cons: Nothing much
Pros: Great service and easy procedures to follow even during these unprecedented times
Pros: Hotel rep very helpful
Cons: Problem with initial delivery timing but well recovered
Pros: nice helpful friendly staff
Pros: Highly professional, yet welcoming and warm.
Cons: Everyone loves a bargain. Wished they had hugely discounted long-term rentals
Pros: The staff were son helpful and accommodating, nothing was to much trouble!
Pros: Sandra was efficient friendly & professional
Pros: I was very impressed with the service that i received via email, telephone and meeting the reps in person.
Pros: Very well organised and helpful
Pros: The staff genuinely seemed to care about us and gave us an efficient and hassle free service.
Cons: all good
Pros: Fast and quick to pick up and drop off
Cons: Confusion on who I had taken out the additional insurance agreement with - the UK company and not the Barbados company. Not very clear
Pros: It felt as if we had known each other for years, and very professional
Cons: I am a traveler but this was the best place ever
Cons: They had the wrong car at the airport! Meaning they had to come to Schooner Bay and swap the next day. They said they'd be there at 5.30 and then arrived 2 hours early!!! When I wasn't prepared for them
Pros: They gave us clear directions.
Cons: Everything was good.
Pros: Staff were very friendly and helpful
Cons: The car brakes needed replacing - pads were very worn. Also very expensive, but that's the case across Barbados.
Pros: Very convenient and efficient, as usual.
Cons: Free second driver has to be the spouse of the main driver, which was not pointed out at the time of booking.
Pros: Easy and quick booking
Pros: Great service. Had a flat tyre arranged for a mechanic to come and replace. No charge as it was a slow puncture. Otherwise would have beenZ very courtsy
Pros: Helpful, friendly and efficient staff.
Cons: A real issue I had with this rental was the type / class / size of the car. I specifically paid for a car that could cater for 4 passengers and 2 suitcases, as this is the space that would cater for my party and the baggage we had. The car that we were given was a Kia Picanto - a lovely car but could not fit a single suitcase in the boot - neither carry on size or full size. It could just about fit our child’s pushchair!! I will follow this up with an email to your customer services.
Pros: Have used them in the past and always found it a positive experience.
Pros: Friendly helpful service from every person you meet
Pros: Very friendly and quick
Cons: The waiting
Pros: nothing special
Cons: I didn't like that I had to get insurance twice as the process seemed complicated to put in a claim if necessary. the rep explained that I would need to pay the claim and then try and claim from the company that I used on line to order the car and that it was easier to make a claim through them if I needed to therefore take their insurance.
Pros: Fast efficient and very courteous, pretty much like everybody I have met in Barbados
Cons: Nothing it was all fine
Pros: No fuss. Everything was straight forward
Cons: The staff were very knowledgeable and helpful
Pros: Very easy to find at the airport and quick drop off.
Cons: Took quite a long time to pick up the car and car was very old.
Pros: They were friendly helpful funny smiley great fantastic what else could you asks for.
Cons: They went the extra mile to make sure I was not charged any additional charges
Pros: Good car & fast service
Cons: Manner of agent at pick up was brusque. I understood that I could have an additional driver for free but he said it would cost an additional daily fee plus insurance, unless the additional person was a spouse. This was not made clear at the time of booking.
Pros: Very fast service on collection and return
Cons: Quite a few scratches on vehicle
Pros: Provided exactly what was required at the best possible price.
Pros: Friendly, helpful and honest
Cons: It could've been a little more efficient on pickup, but dropoff was a breeze
Pros: Easy pick up at airport. Easy rental process and friendly agents.
Pros: friendly and helpful
Cons: old car, had to be replaced as it was awful!
Pros: Very efficient
Pros: Ease of pickup and drop off, staff were helpful at pick up
Cons: Although a new Toyota the car did not have Isofix for our car seat so we were reliant on using one supplied by them at extra cost which was not as secure as it should have been. Was told that Isofix is something they only have on their "bigger" cars and none was available. Car also had quite a bit of superficial damage (all wheels heavilly scuffed, scratches and dents etc.) and was extremely basic.
Pros: Very polite, friendly and efficient.
Pros: Not much
Cons: As stated above
Cons: the signage at Barbados airport for where to return the car was a bit confusing
Pros: No lineups, pleasant, professional service.
Cons: Nothing. The only way in which the whole experience could have been better was to clearly identify that the rental was with Stoutes. Because he rental agency is called Discovery, we were trying to find a rental place with this name.