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Stoutes Car Rental at Bridgetown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: It was seamless.
Pros: The car was clean. Dropping off the was fast
Cons: The waiting time was too long to pick up the car. The car is a bit overpriced.
Pros: Friendly and efficient!
Pros: The efficiency of the agents ,how quickly it was to pick up and drop off plus the cleanliness of the car
Pros: Everything and would recommend and use them again.
Pros: HAD TO RETURN TO UK EARLY AND WAS SENT A REFUND,WASN`T EXPECTING ANYTHING.
Pros: Prestative and efficient service
Pros: Very slow picking car up but quicker with the drop off.
Cons: Very slow.
Pros: Very helpful
Pros: Staff most helpful
Pros: Friendly and efficient
Pros: Customer service team were polite and friendly.
Cons: The condition of the car. Ants nest in the bonnet. Damage on every panel. Tyres were probably illegal with very little tread. Brakes worn, shocks/suspension horrendous. The whole car needs a full service and plenty of parts replaced.
Pros: Both picking up the car and dropping off went smoothly. Staff are efficient and helpful. Highly recommend.
Pros: Good service clean cars
Pros: The first car was terrible. Called Stoutes and traded the car for a better one. Zero hassle, Zero problem.
Pros: Polite and friendly staff who assured us of everything we needed to know.
Pros: Quick friendly service - met in the car Park for the drop off
Cons: Everything ok
Pros: Price , welcoming agents, fuel efficiency of the car
Pros: Very efficient and professional
Pros: The personnel were very helpful and efficient
Cons: The car was very old and the brake discs were warped meaning there was a signiifcant vibration when braking. I expected a newer more modern car for the hire cost.
Pros: Quick, friendly and extremely helpful.
Pros: Staff very kind and efficient
Cons: At return not very clear whether everything was ok but finally the deposit has been released at once
Pros: good personal service...extremely helpful
Cons: cost of car rental in narbados is quite high generally
Pros: Convenient and quick
Pros: key remote didn’t work
Pros: emailed & arranged delivery at hotel, all worked fine
Pros: delivered at house so some q's not applicable
Pros: agents were great, friendly and reassuring
Cons: bit of a wait to get served, they did their best but they are still on slow paper systems
Pros: They always have cars in good condition and their support services are excellent on the island.
Cons: It took more time than expected to complete the paper work.
Pros: Fairly easy pick up at airport.
Cons: Car was not in a good condition. It had multiple dents, scratches was noisy and handled poorly.
Pros: efficient and helpful in every way.
Pros: Friendly representative, helpful, good car
Cons: Picking up the car was rather slow and inefficient, took over an hour to complete the paperwork
Pros: Very flexible on pickup and drop-off locations
Cons: Not very powerful More dings and dents than rentals in the UK but mechanically fine!
Pros: it was excellent service
Pros: Convenience as they delivered it to the hotel
Cons: The condition of the car
Pros: Because of first day quarantine they delivered the r to the hotel free of charge
Pros: Hotel rep very helpful
Cons: Problem with initial delivery timing but well recovered
Pros: nice helpful friendly staff
Pros: Highly professional, yet welcoming and warm.
Cons: Everyone loves a bargain. Wished they had hugely discounted long-term rentals
Pros: The staff were son helpful and accommodating, nothing was to much trouble!
Pros: Sandra was efficient friendly & professional
Pros: Fast and quick to pick up and drop off
Cons: Confusion on who I had taken out the additional insurance agreement with - the UK company and not the Barbados company. Not very clear
Pros: It felt as if we had known each other for years, and very professional
Cons: I am a traveler but this was the best place ever
Cons: They had the wrong car at the airport! Meaning they had to come to Schooner Bay and swap the next day. They said they'd be there at 5.30 and then arrived 2 hours early!!! When I wasn't prepared for them
Pros: They gave us clear directions.
Cons: Everything was good.
Pros: Staff were very friendly and helpful
Cons: The car brakes needed replacing - pads were very worn. Also very expensive, but that's the case across Barbados.
Pros: Very convenient and efficient, as usual.
Cons: Free second driver has to be the spouse of the main driver, which was not pointed out at the time of booking.
Pros: Easy and quick booking
Pros: Great service. Had a flat tyre arranged for a mechanic to come and replace. No charge as it was a slow puncture. Otherwise would have beenZ very courtsy
Pros: Helpful, friendly and efficient staff.
Cons: A real issue I had with this rental was the type / class / size of the car. I specifically paid for a car that could cater for 4 passengers and 2 suitcases, as this is the space that would cater for my party and the baggage we had. The car that we were given was a Kia Picanto - a lovely car but could not fit a single suitcase in the boot - neither carry on size or full size. It could just about fit our child’s pushchair!! I will follow this up with an email to your customer services.
Pros: Have used them in the past and always found it a positive experience.
Pros: Friendly helpful service from every person you meet
Pros: Very friendly and quick
Cons: The waiting
Pros: nothing special
Cons: I didn't like that I had to get insurance twice as the process seemed complicated to put in a claim if necessary. the rep explained that I would need to pay the claim and then try and claim from the company that I used on line to order the car and that it was easier to make a claim through them if I needed to therefore take their insurance.
Pros: Fast efficient and very courteous, pretty much like everybody I have met in Barbados
Cons: Nothing it was all fine
Pros: No fuss. Everything was straight forward
Cons: The staff were very knowledgeable and helpful
Pros: Very easy to find at the airport and quick drop off.
Cons: Took quite a long time to pick up the car and car was very old.
Pros: They were friendly helpful funny smiley great fantastic what else could you asks for.
Cons: They went the extra mile to make sure I was not charged any additional charges
Pros: Good car & fast service
Cons: Manner of agent at pick up was brusque. I understood that I could have an additional driver for free but he said it would cost an additional daily fee plus insurance, unless the additional person was a spouse. This was not made clear at the time of booking.
Pros: Very fast service on collection and return
Cons: Quite a few scratches on vehicle
Pros: Provided exactly what was required at the best possible price.
Pros: Friendly, helpful and honest
Cons: It could've been a little more efficient on pickup, but dropoff was a breeze
Pros: Easy pick up at airport. Easy rental process and friendly agents.
Pros: friendly and helpful
Cons: old car, had to be replaced as it was awful!
Pros: Very efficient
Pros: Ease of pickup and drop off, staff were helpful at pick up
Cons: Although a new Toyota the car did not have Isofix for our car seat so we were reliant on using one supplied by them at extra cost which was not as secure as it should have been. Was told that Isofix is something they only have on their "bigger" cars and none was available. Car also had quite a bit of superficial damage (all wheels heavilly scuffed, scratches and dents etc.) and was extremely basic.
Pros: Very polite, friendly and efficient.
Pros: Not much
Cons: As stated above
Cons: the signage at Barbados airport for where to return the car was a bit confusing
Pros: No lineups, pleasant, professional service.
Cons: Nothing. The only way in which the whole experience could have been better was to clearly identify that the rental was with Stoutes. Because he rental agency is called Discovery, we were trying to find a rental place with this name.