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SIXT at Gold Coast Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I like everything
Pros: Car was okay
Cons: It was slow picking up the car and no one was there to accept the car on returning
Pros: Was seamless
Pros: Car was in great condition, friendly staff member who handed over the keys and very easy to drop off. Only thing I would say that wasn't great was the fact that I had already prepaid for insurance so should have just paid for the cost of car rental but he charged me again for car insurance and said that it should get refunded soon. Dropped the car off a week later and that money still hadn't been refunded so now waiting for that plus the $200 deposit.
Pros: They were fine but Discovery cars didn’t make it clear about the extra insurance not covering the damage deposit and if there was a crash.. we would have to front up the excess.
Cons: SixT was fine. Discovery cars was not very clear.
Pros: good agent
Pros: very bad, their agents not professionals, don't have patience and certainly don't have customer service experience, their supervisor don't have listening skills
Cons: very bad, their agents not professionals, don't have patience and certainly don't have customer service experience, their supervisor don't have listening skills
Pros: Very friendly staff who was learning but did a good jod
Cons: Good service
Pros: Stole my money , took a deposit and then charged full price now refusinb to give my money back for the deposit ontop of the full charge
Cons: Stole my money , took a deposit and then charged full price now refusinb to give my money back for the deposit ontop of the full charge
Pros: Great car and service. We enjoyed having the car so we could get to activities and destinations without worrying about tram times and the cost of taxis.
Cons: We enjoyed everything
Pros: quick response when booking, car was fab
Pros: Fast and friendly
Pros: Ease of use
Cons: Being charged a full day after ringing 2 days in advance that I would be a cple of hours late returning the rental. Thought it would be in proportion ...
Pros: Friendly service.
Pros: Good service
Cons: No air conditioning, and then to be charged for fuel when we had filled up prior to returning
Pros: The customer service was really friendly We took less than 10 mins to pick up our car Great service!
Cons: We weren’t overall impressed with the hire car itself… a mg. It was very sluggish and not overly responsive when trying to accelerate particularly in situations like overtaking or having to accelerate quickly like when merging into traffic etc
Pros: Easy to find at the airport, opens after hours
Cons: There could have been better instructions when finding the car in the parking lot and returning the car at the parking lot
Pros: Very minor marks and dings
Pros: Easy pick up easy drop off
Pros: quick simple efficient on airport , saved a lot of tme
Pros: Common sense questions and sorted
Cons: Unable to find agent when returning car!
Pros: Most things
Cons: Offered insurance when we were already covered
Pros: Staff were very friendly
Cons: We are extremely disappointed with the vehicle that we hired for our recent trip on the gold coast. During our hire we were advised that the car was recalled and that it was to be returned asap and that we would receive a call. No call was made to us and I attempted to follow up on several occasions and could not get through (on hold) On the last day of our trip we noticed the state of the tyres on the MU-X. As pictured below. These are worn through all the way to the canvas and are extremely u
Pros: They were friendly and easy to contact with questions. Very helpful and a smooth process
Cons: I would just like the security bond to have been released quicker
Pros: Very professional and quick
Pros: Outside of car was very dirty. The inside was great though.
Pros: Good quality car
Cons: Polite and helpful
Pros: cheap price
Cons: The pickup wasn’t quick at all!! had only 1 x staff on. waiting time of service was 45mins
Pros: Good car.
Cons: As my first comment - need to have the ability to add an extra driver in an emergency situation. How ridiculous to expect people to driver 2hours with a sick person to get another driver added - especially when in an extremely remote destination. Not helpful at all.
Pros: I never recieved the car I booked, I booked the Hyundai 3 months prior and gave me a different car that I really hated driving. As a result a paid for a car that I never recieved and ended up with a terrible car to drive and only drived it for 250kms in 5 days because I never could drive it because it's terrible to drive. Paid for 5 days only used it for 1 day's worth
Cons: I never recieved the car I booked, I booked the Hyundai 3 months prior and gave me a different car that I really hated driving. As a result a paid for a car that I never recieved and ended up with a terrible car to drive and only drived it for 250kms in 5 days because I never could drive it because it's terrible to drive. Paid for 5 days only used it for 1 day's worth. Waste of $$$ for me it was = a lost of $$$ equivalent to 4 days lost out of my pocket because I couldn't drive it more often.
Pros: Fast service, new car
Cons: It would be useful that employees provide more information about the rental and particularly the damage process
Pros: Customer service on pick up and drop off was perfect.
Cons: It was difficult to initially find the car due to lack of signage in the parking lot.
Pros: as above
Pros: Upgraded to a jeep , and informed about the toll road system from the start , very helpful
Pros: Reliability and availability
Cons: Car park was bit far
Pros: They were really pleasant and efficient
Cons: nothing - it was excellent
Pros: Car condition was good
Cons: Had to pay for additional driver because the person who paid wasn't going to be the driver in the beginning.
Pros: quick and easy
Pros: I liked how easy it was.
Cons: I really don’t like how you have a $400 deposit which is taken out immediately from your account but when it’s time for you to put it back into my account T it takes 3-5 business days. If you can take it out that quick it should be Instantaneous to our back. Also I have no idea how my friend received the invoice for the car that has never hired from you before.
Pros: friendly helpful staff
Pros: They were very professional, happy staff, and treated me like an adult that does the right thing! :)
Cons: It's only minor, but their location is a bit far from the departure section of GC airport. Maybe they could have a key drop-off in the return bay area.
Cons: Had to wait until exactly 7.30am to pick up the keys even though staff were onsite earlier, while other rental places were already operational.
Pros: There was nothing I could fault. Basically new car at a good price.
Cons: Efficiency, could consider more technology and a little less paperwork by customers being able to load details ( drivers license etc) online. Just a thought.
Pros: Friendly rental car agent, good price, easy to drop off.
Cons: Car's condition was average, the car had several scratches pretty much on every panel
Pros: Fast and friendly staff
Pros: Very helpful and friendly staff. Good car when swapped
Pros: Prompt and efficient at the service desk. Easy drop off process
Pros: Nice and easy to pick up
Cons: The GPS system was old and didn't work properly so returned it for a refund before we left airport. Also was expected to pay for my husband to be able to drive too???
Pros: It was a quick and efficient process
Cons: Nothing, the service was great.
Pros: Great customer service and fast and easy to pick up and drop off
Pros: They made it easy
Pros: Very quick collection
Pros: Very efficient and not super busy
Pros: Very efficient, no issues, very nice car
Pros: They were so helpful and accommodating
Pros: Friendly and easy
Pros: Very easy to find desk and staff at desk were very helpful and pleasant.
Pros: Sixt were great.
Cons: Didn't like the gap between paying you for insurance -felt like you were cutting Sixt's lunch.,
Pros: nice to deal with Australian's at the desk , Pleasant and easy to understand
Cons: Dealing with Asians when phoning the call center to confirm booking . Very hard to understand .
Pros: Great communication along with explanation of the contract
Cons: Because I booked through a third party the sixt rep had to give me the news regarding the $400 hold on my credit card which wasn’t disclosed to me.
Pros: Very friendly & efficient
Cons: Lacking of information about the condition who can drive the car. The website says any people woth Driver’s License except L can drive the car, when we went there and I am P platter the staff said i cannot drive the car, but didnt state in the website policy. Lucky we habe friends with us who are full license.
Pros: Very easy to operate with Service desk was easy to find and process was quick in picking up and dropping car
Cons: Nothing to dislike
Pros: convenience in airport no need to take shuttle. good value. returning was easy. refund of bond was quick.
Cons: airport fees. mixed up key of car given to me.
Pros: Loved how easy pick up and drop off was. Fantastic
Pros: They were great unlike Discover cars
Pros: Excellent service and great vehicle, we also got a free upgrade to a larger car which was a bonus.
Cons: Nothing, can't complain.
Pros: Friendly service