SIXT at Gold Coast Airport

Pros: good agent

Cons: expensive

Pros: very bad, their agents not professionals, don't have patience and certainly don't have customer service experience, their supervisor don't have listening skills

Cons: very bad, their agents not professionals, don't have patience and certainly don't have customer service experience, their supervisor don't have listening skills

Pros: Very friendly staff who was learning but did a good jod

Pros: Excellence

Cons: Good service

Pros: Stole my money , took a deposit and then charged full price now refusinb to give my money back for the deposit ontop of the full charge

Cons: Stole my money , took a deposit and then charged full price now refusinb to give my money back for the deposit ontop of the full charge

Pros: Great car and service. We enjoyed having the car so we could get to activities and destinations without worrying about tram times and the cost of taxis.

Cons: We enjoyed everything

Pros: quick response when booking, car was fab

Pros: Fast and friendly

Cons: Nothing.

Pros: Ease of use

Cons: Being charged a full day after ringing 2 days in advance that I would be a cple of hours late returning the rental. Thought it would be in proportion ...

Pros: Friendly service.

Pros: Good service

Cons: No air conditioning, and then to be charged for fuel when we had filled up prior to returning

Pros: The customer service was really friendly We took less than 10 mins to pick up our car Great service!

Cons: We weren’t overall impressed with the hire car itself… a mg. It was very sluggish and not overly responsive when trying to accelerate particularly in situations like overtaking or having to accelerate quickly like when merging into traffic etc

Pros: Easy to find at the airport, opens after hours

Cons: There could have been better instructions when finding the car in the parking lot and returning the car at the parking lot

Pros: Very minor marks and dings

Pros: Easy pick up easy drop off

Pros: quick simple efficient on airport , saved a lot of tme

Pros: Common sense questions and sorted

Cons: Nothing

Pros: Everything!

Cons: Nothing!

Cons: Unable to find agent when returning car!

Pros: Most things

Cons: Offered insurance when we were already covered

Pros: Staff were very friendly

Cons: We are extremely disappointed with the vehicle that we hired for our recent trip on the gold coast. During our hire we were advised that the car was recalled and that it was to be returned asap and that we would receive a call. No call was made to us and I attempted to follow up on several occasions and could not get through (on hold) On the last day of our trip we noticed the state of the tyres on the MU-X. As pictured below. These are worn through all the way to the canvas and are extremely u

Pros: They were friendly and easy to contact with questions. Very helpful and a smooth process

Cons: I would just like the security bond to have been released quicker

Pros: Very professional and quick

Pros: Outside of car was very dirty. The inside was great though.

Pros: Good quality car

Cons: Polite and helpful

Pros: cheap price

Cons: The pickup wasn’t quick at all!! had only 1 x staff on. waiting time of service was 45mins

Pros: Good car.

Cons: As my first comment - need to have the ability to add an extra driver in an emergency situation. How ridiculous to expect people to driver 2hours with a sick person to get another driver added - especially when in an extremely remote destination. Not helpful at all.

Pros: I never recieved the car I booked, I booked the Hyundai 3 months prior and gave me a different car that I really hated driving. As a result a paid for a car that I never recieved and ended up with a terrible car to drive and only drived it for 250kms in 5 days because I never could drive it because it's terrible to drive. Paid for 5 days only used it for 1 day's worth

Cons: I never recieved the car I booked, I booked the Hyundai 3 months prior and gave me a different car that I really hated driving. As a result a paid for a car that I never recieved and ended up with a terrible car to drive and only drived it for 250kms in 5 days because I never could drive it because it's terrible to drive. Paid for 5 days only used it for 1 day's worth. Waste of $$$ for me it was = a lost of $$$ equivalent to 4 days lost out of my pocket because I couldn't drive it more often.

Pros: Fast service, new car

Cons: It would be useful that employees provide more information about the rental and particularly the damage process

Pros: Customer service on pick up and drop off was perfect.

Cons: It was difficult to initially find the car due to lack of signage in the parking lot.

Pros: as above

Cons: nothing

Pros: Upgraded to a jeep , and informed about the toll road system from the start , very helpful

Pros: Reliability and availability

Cons: Car park was bit far

Pros: They were really pleasant and efficient

Cons: nothing - it was excellent

Pros: Car condition was good

Cons: Had to pay for additional driver because the person who paid wasn't going to be the driver in the beginning.

Pros: quick and easy

Pros: I liked how easy it was.

Cons: I really don’t like how you have a $400 deposit which is taken out immediately from your account but when it’s time for you to put it back into my account T it takes 3-5 business days. If you can take it out that quick it should be Instantaneous to our back. Also I have no idea how my friend received the invoice for the car that has never hired from you before.

Pros: friendly helpful staff

Pros: They were very professional, happy staff, and treated me like an adult that does the right thing! :)

Cons: It's only minor, but their location is a bit far from the departure section of GC airport. Maybe they could have a key drop-off in the return bay area.

Cons: Had to wait until exactly 7.30am to pick up the keys even though staff were onsite earlier, while other rental places were already operational.

Pros: There was nothing I could fault. Basically new car at a good price.

Cons: Efficiency, could consider more technology and a little less paperwork by customers being able to load details ( drivers license etc) online. Just a thought.

Pros: Friendly rental car agent, good price, easy to drop off.

Cons: Car's condition was average, the car had several scratches pretty much on every panel

Pros: Fast and friendly staff

Pros: Very helpful and friendly staff. Good car when swapped

Pros: Prompt and efficient at the service desk. Easy drop off process

Pros: Nice and easy to pick up

Cons: The GPS system was old and didn't work properly so returned it for a refund before we left airport. Also was expected to pay for my husband to be able to drive too???

Pros: It was a quick and efficient process

Cons: Nothing, the service was great.

Pros: Great customer service and fast and easy to pick up and drop off

Pros: They made it easy

Pros: Very quick collection

Pros: Very efficient and not super busy

Pros: Very efficient, no issues, very nice car

Pros: They were so helpful and accommodating

Pros: Friendly and easy

Pros: Very easy to find desk and staff at desk were very helpful and pleasant.

Pros: Sixt were great.

Cons: Didn't like the gap between paying you for insurance -felt like you were cutting Sixt's lunch.,

Pros: nice to deal with Australian's at the desk , Pleasant and easy to understand

Cons: Dealing with Asians when phoning the call center to confirm booking . Very hard to understand .

Pros: Great communication along with explanation of the contract

Cons: Because I booked through a third party the sixt rep had to give me the news regarding the $400 hold on my credit card which wasn’t disclosed to me.

Pros: Very friendly & efficient

Cons: Lacking of information about the condition who can drive the car. The website says any people woth Driver’s License except L can drive the car, when we went there and I am P platter the staff said i cannot drive the car, but didnt state in the website policy. Lucky we habe friends with us who are full license.

Pros: Very easy to operate with Service desk was easy to find and process was quick in picking up and dropping car

Cons: Nothing to dislike

Pros: convenience in airport no need to take shuttle. good value. returning was easy. refund of bond was quick.

Cons: airport fees. mixed up key of car given to me.

Pros: Loved how easy pick up and drop off was. Fantastic

Pros: They were great unlike Discover cars

Pros: Excellent service and great vehicle, we also got a free upgrade to a larger car which was a bonus.

Cons: Nothing, can't complain.

Pros: Friendly service

Pros: Nothing.

Cons: Everything