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Routes Car Rental at San Juan Luis Munoz Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: We eventually got half of what we wanted
Cons: Rude, unapologetic service who had several bad things to say about renting using discover cars. After taking several hours, I walk up to the desk and the attendant looks at me and states “we don’t have your rental cars” which was an incredibly stressful first statement to make. Somehow about 5 minutes later she changed her mind and had one of the two suvs I had reserved. Not a great experience even though we ended up having two cars to drive but only one of what we paid for.
Pros: Nothing
Cons: That I couldn’t get my money back after needing to cancel it.
Pros: The service provided by Routes was excellent. The car was clean and came in great condition. The staff was friendly and we weren’t charged for unnecessary fees. It worked out perfect for our trip and made getting around the island a breeze!
Pros: Fast service
Pros: Not much
Cons: It said specifically that all taxes and fees were included and then I was up charged another $60 in redundant charges that if I refused to pay they wouldn’t let me pick up the car. Also if you’re more than 1 hr late for your car pickup you forfeit the Ike tire reservation. Overall I think it’s overpriced and poor customer service
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 82.96 EUR per rental applies to drivers under the age of 25.
Maximum rental age is 100 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must have been issued by authorized authorities at least 6 month(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Driver licenses will be accepted if issued in the following country(ies): Australia, Canada, New Zealand, USA, EU.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill), full G driver license, 2 phone numbers (1 of which is landline).
Acceptable proof of insurance must include name of the insurer, address of the insurer, policy number.
In case the customer does not have one of the insurances, mentioned above, the customer will need to purchase insurance at the counter.
Renters who do not purchase insurance coverages from local partner, and who have not arranged for other insurance coverage that is valid in the country of pick up, may be personally responsible to supplier and/or third-parties for damages up to the full value of the rental vehicle and/ or for all damages caused to third-parties and their property.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
The following payment methods are accepted: Cash, Discover, Visa Debit Card, MasterCard debit card, American Express Debit card.
Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 2 additional drivers.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
The grace period will be honored only during business hours.
Pick-up & Drop-off
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