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Routes Car Rental at San Juan Luis Munoz Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Didn’t get car we paid for and they were dirty. Everyone that works there looked like they needed a pot of coffee! No energy no smiles and waited 3 hours for our car! That we didn’t even order, apparently ours that we paid for and reserved was not in !
Cons: The process was extremely slow, took over an hour to get our vehicle. The car had terrible breaks and the "oil change required" indicator light came on shortly after we started our trip. Upon returning the car, the staff was rude and complained that the interior was dirty, when there was only a bit of sand on the all-weather floor mats. I was never given a final receipt, even when asked. I will not be using them again.
Pros: Routes? We used Discover and went to Allied.
Pros: I literally did not get a car
Cons: I did not get a car. They had no cats available at midnight. Worst experience ever
Pros: Absolutely nothing was pleasant about this car rental service
Cons: The service is horrible. The wait in line took about 2 hours and there was not even a long line. The car ended up breaking as in the battery died and it ruined a WHOLE day of the trip because Routes did not help at all and were very lazy with helping. It was just a waste of money over all
Pros: Quick drop off
Pros: car was available to pickup
Cons: fees that were required when my understnading was i paid for the entire amount in advance...............total of $430.72 paid to Discover and an additional $362.81 charged in all kinds of fees.
Pros: Customer Service is horrible, there are only two people working there and a long line of customers.
Cons: It took almost two hours to get s simple car.
Pros: We eventually got half of what we wanted
Cons: Rude, unapologetic service who had several bad things to say about renting using discover cars. After taking several hours, I walk up to the desk and the attendant looks at me and states “we don’t have your rental cars” which was an incredibly stressful first statement to make. Somehow about 5 minutes later she changed her mind and had one of the two suvs I had reserved. Not a great experience even though we ended up having two cars to drive but only one of what we paid for.
Cons: That I couldn’t get my money back after needing to cancel it.
Pros: The service provided by Routes was excellent. The car was clean and came in great condition. The staff was friendly and we weren’t charged for unnecessary fees. It worked out perfect for our trip and made getting around the island a breeze!
Pros: Fast service
Pros: Not much
Cons: It said specifically that all taxes and fees were included and then I was up charged another $60 in redundant charges that if I refused to pay they wouldn’t let me pick up the car. Also if you’re more than 1 hr late for your car pickup you forfeit the Ike tire reservation. Overall I think it’s overpriced and poor customer service
Pros: It was pretty quick picking up the car- we were also first in line which helps.
Cons: No one went over the vehicle features with me, fuel tank was just over half full
Pros: Car was in good condition
Cons: The directions to find the shuttle pick up point should have been clearer. The shuttles are located at post 1B. Please add this information to future rental paperwork!
Pros: I rented a car that even had a cockroach inside.
Cons: I rented a car that even had a cockroach inside.
Pros: Did not like the service at all. Was told by one of the agents after being upset because I had to drive for the 3rd time to the location. To have the car exchanged me importa un cono. I give two fucks what you need. Very unprofessional. They do not care about providing great customer service or resolving the issue. Only Hugo from the other side of the allied facility was able to ease the situation and resolve to what he could do by getting another agent to assist us.
Cons: Car are not maintained properly. Kis Sedona battery died , jeep grand Cherokee- wheel air slowly getting flat filled about 15 times within 2 days and paid $1 ea h time. Third car Kia Sedona had roaches in the center console. How in the world does a car get infested with roaches?? Send pictures to the general manager via email didnt bother in ever getting back to us.Spend $6 on raid because it was too late and tired of driving back to your location to deal with rude unempatetic employees.
Pros: Nothing. Service representative was very uncaring, no ambition to assist with anything.
Cons: Standing in line waiting to pick up car. Reservation cancelled by merchant by the time I arrived at the counter to pick up the car. Refused refund or to place in a different car.
Pros: Nothing. They were slow, ignorant, and unhelpful.
Cons: They were disorganized
Pros: Literally nothing
Cons: The car rental company cancelled my rental, and told me it was discover cars problem; to which, I’m still jumping through the various hoops that discover cars wants me to jump through to be refunded for their reservation being cancelled and me being out of a car.
Pros: How quickly I was able to check ✔️ in car.
Cons: The wishy washy policies that are NOT written. Information given to consumers about things once at desk. Charges put on final billing, not handed to you, emailed to you.
Pros: They were prepared w/my reservation. I had everything they asked for so it smoothly.
Pros: The car functioned well for the price.
Cons: It was difficult to find the rental agency, directions were not clear while waiting for the car, and the car was a little dinged.
Pros: This company was horrible. The car was infested with roaches and the company itself up charged the entire rental and I ended up paying twice as much as was originally agreed upon by discover cars. I would never rent with that company again.
Cons: The attendants were rude, they force you to purchase insurance even when you have full coverage, and their cars are filthy and infested with cockroaches.
Pros: It was a smooth pick up and drop off process.
Cons: Unexpected extra fees for tolls and insurance that I assumed it was already added in the initial payment.
Pros: pick up and drop off at airport
Cons: The only think i didn't like is that one of the door could open automatically but it couldn't close.
Pros: Car didn’t break down
Cons: Horrible service, car had dents, cigarette burns, smelled like smoke, half tank of gas, low tire pressure from the start, and NO BREAK LIGHTS. Wasted a day of my rental and vacation getting them fixed. Not just slow service, but unfriendly at both locations I went to (one for pickup, one for repairs). No number to call the actual locations to ask questions or request repair. Only the 24/hr roadside assistance number, which couldn’t help unless stranded.
Pros: Shuttle was efficient and helpful
Cons: Everything, they're an absolute embarrassment of a car rental company. I waited over an hour in a line with about four people in front of me. Then they refused to honor my rental because I was late because of a delayed flight. And also didn't even let me rent another car even though they clearly had plenty of cars. The customer service was so atrocious I don't understand how they have customers. If you don't believe me, check their Google reviews. They're an absolute trash rental company
Cons: The car was a piece of junk. It needed brakes, no radio as the antenna was broken. The gas tank lid wouldn't open. The trunk was broken.... Junk
Pros: Friendly staff
Cons: Confusing insurance prices; Considerable time to receieve vehicle.
Pros: $700 + was stolen from me
Cons: No refund
Cons: We waited in line at Allied Car & Truck rental for over two hours to pick up our rental car after waiting for their shuttle service for nearly an hour. When they pulled it around, I was shocked to see the condition of the car (dented, scratched, and missing two hub caps). There were also many hidden fees they charged, that I am only just now seeing on the receipt after having poured through the terms and conditions upon booking. Simply unacceptable.
Pros: That the car didn’t break down
Cons: Infested with bugs and the brights didn’t work.
Pros: Did not like nothing about this rental service!!
Cons: I would pick 0 if it was a choice. It was such a bad service. No care in the world! Give us our money back.
Pros: The nice people working in the front desk and the shuttle drivers were very customer service oriented.
Cons: The representative could have explained better the car insurance charges if I have a credit car I did not needed to pay the car insurance. I came to now that when I was returning the car and not before renting it.
Pros: The agent explained the expectations to me thoroughly and answered all of my questions after dropping off the car.
Cons: The attendant pulled up to the front instead of me walking with them to inspect the car beforehand.
Pros: The line to check in was way too long. Then we had to wait for our car for a long time for it to be ready.
Cons: Everything, this was a horrible company. I would not reserve or recommend to anybody
Pros: quick return car drop off.
Cons: Took forever to get shuttle to tell us where to pick up at sju airport. contact had no clue how to tell us to get to pick up bc he was remote employee. Additional fees and costs that were not on originally booking site
Pros: Check in was fast
Cons: The bus pulled up, and all employees stood around for a while before anyone came to the counter. It was after midnight. The employee spoke softly and looked annoyed when we had to ask to repeat. Required insurance but had not told us. Took a long time. Had to turn around and go ask about the tire pressure warning. The employee came out and said it was a faulty sensor (but did not check tire pressure). He could have told us prior (or he made it up).
Cons: Cancelled our car
Pros: Very bad service.
Cons: Very long check-in, lousy front desk service (talking on t personal mobile, chit chatting with other employees, bad attitude), disgustingly filthy and smelly car, with stains all over the fabric roof and seats, gross windshields and windows (had to buy window cleaner and a rag to be able to see at night). Car wasn’t ready for pickup, had to wait extra long for it to be “washed” (it wasn’t).
Pros: The shuttle driver was very nice and helpful.
Cons: Everything. Rude service, filthy car, 2 thumbs down!
Pros: Ease drop off
Cons: Long wait to get car. Only one worker helping people with rooms forever.
Pros: NOTHING would rather not have a car. Hidden fees. Poor condition- afraid to drive car anywhere based on how unreliable it was and how awful the service was picking car up
Cons: The entire experience.
Pros: Only thing thinking if to rent again from them I paid for an SUV and when I went to pick up they rent it out 😡 and give me a small car it was hard cus my family and all our luggage didn’t fit some of them had to site in each other’s lap taking a risk of being stop from the police 😡 or getting harm in an accident not happy Atala 😡 cus I paid for an SUV not a car and then they went on when I told them then they going to charge me less and refund some of the money I paid
Cons: That paid for an SUV and they rent it out after I paid for it then told me o they not giving me any money back for the small car cus it was a sale I got 😡😡😡
Pros: As overwhelmed as the one clerk was and understaffed conditions he was very pleasant
Cons: There was only one clerk and 15 people waiting in line. My car was given to me with light on indicating low pressure on the tires and they just told me to keep driving like that
Pros: Nothing. Awful service.
Cons: STOLE MY MONEY. Thieves !
Cons: Nothing bad happened
Cons: they were slow and not helpful
Pros: Drop off was fast but poorly communicated.
Cons: Being overcharged. The pick up was distressing and the car was damaged.
Pros: Terrible, terrible, terrible service!! Arrived to rental place at 1 am and did not leave until 4am! Only one person attending for over 10 people in line waiting to pick up their car. Process for each person took well over 30 min. We paid for a Jeep and they didn't have it available, then the cr they offered was not even ready! The security guard did us a favor by actually cleaning the car, only had 1/4 of gas and we had about an hour and half drive and barely any gas stations open. Never again!!
Cons: Everything! The dropping off part was easy. On the way to the airport the driver almost crashed because he was to busy looking at his WhatsApp instead of paying attention to the road! My husband had to tell him to watch out if not we would've been in an accident! Terrible. -10/10
Pros: Staff at pick up was great
Cons: When our flight was changed because of a missed connection in New York and we were not going to make the reservation. They would not push the reservation back. We had to cancel the reservation and rebook
Cons: I was charged nearly twice what the original quote was via hidden fees.
Pros: I did not.
Cons: I had a car that was rented.
Pros: More affordable prices than others providers.
Cons: The wait time.
Cons: Extra fees, took way too long to rent, and the car was not ready. It smelled really bad and very dirty on the inside.
Pros: The car was nice
Cons: The agents were rude. You took advantage of me with charges. I was threatened to pay an additional $1000 for a deductible AND made me contact my insurance & demanded a claim number in order to leave.
Pros: Drop off of car went well. Shuttle to and from the airport.
Cons: Condescending treatment. Time to rent the car (1.5 hours). Dirty and broken car, with only half tank of gas.
Cons: Only 3 people ahead of us were in line, but it still took 2.5 hours to get the car. Staff was rude and added $135 in charges through our confirmation said $0 was due at pickup. Had to return the car the next day b/c the brake pads were worn to the point of severely affecting the braking performance, which took an extra ~3 hours the next day. If you read allied/routes car rental reviews it looks like we're not the only ones with the same experience.
Cons: Had to wait in line for 1 1/2 hours while they serviced three other customers, then had to wait 1/2 hour for the car and they gave cars to people behind me in line before I got my dented dirty car
Pros: The price was good. The second car worked fine.
Cons: Waiting hours to get the car, only to have it be defective and needing to be exchanged.
Pros: Nothing at all. Would never go back
Pros: The car was clean and Apple Car Play is a great feature in the second car I had.
Cons: Unresponsive to a customer service complaint about the car I had that broke down. The company, Allied, has not responded to my request for compensation or discount for the inconvenience I experienced being broke down and stranded in the mountains in Guayama without a ride back with the tow service.
Pros: El vehículo alquilado era muy eficiente, con motor de bajo consumo.
Cons: Poca cortesía del personal en el local, desde el portero hasta la chica que nos entregó el vehículo.
Pros: Bad. The tank was not full when we picked up the car. But we had to fill her up when we delivered it.
Pros: They didn’t do a great job. It’s like it didn’t matter that the car was dirty. They didn’t offer any discounts or anything.
Cons: 1. Time to pick up car was excessive 2. Car quality and cleanliness was abysmal 3. Additional charges not clearly explained
Pros: The man at the counter also told me that they had 75 reservations and 30 cars. He seemed not at all ashamed to admit that they were terribly overbooked. Also, I reserved a car for five people and five bags, and we had a tiny car and literally had to put our suitcases under our feet and sit crisscross applesauce.
Pros: Nothing. Extremely rude, unhelpful, and stole our money without giving us a car or providing any service
Cons: We prepaid $1,000 for a car for a week. Our flight was delayed and we arrived after the scheduled time. They then made 0 accommodations and despite having a vehicle available they refused to honor our payment and told us we would have to make a new reservation and pay again. They stole $1000 from us without providing any service or any refund.
Pros: Cars was new and very clean
Cons: It took over 2 hours to check in and get the car. This was the same for everyone else waiting with us. Very poor service
Pros: Great price and very convenient
Cons: Vehicle had cockroaches , bad brakes and slight bump on the front driver panel !
Pros: Nothing. Gave us a stupid car that had tire pressure light on all the time. It smelled wire burning all the time I drove. The agent was rude. When I asked how long to wait to get a car she replied she doesn’t know and i have to wait if I want the car.
Cons: Rented car through Allied car rentals. That was the most horrible experience I ever had picking up a car. Firstly the agent was very rude. She checked me in and made me wait for an hour. I had a 15 month old with me waiting for the car for an hour. First they tried to give me some shitty car but then they realized I was watching them while they were bringing the car from the lot. Then they took back the shitty car saying it had mechanical trouble. My kid was crying as it was her nap time.
Pros: They provided a car a day late, because of flight delays.
Cons: Overall bad service, with long wait times and damaged cars.
Pros: Clean car
Cons: Lots of hidden fees and inefficiencies with this company
Pros: Drop off was quick and easy.
Cons: Hood latch malfunctioned and I had to get it fixed it. Car had consistent difficulty starting.
Cons: The online reviews scared me
Cons: waited a long time to get the car (like 45 min)
Pros: Car was actually a bit bigger than expected, was in overall good condition and was easy to drive.
Cons: Service was slow. Very slow...waited on line for an hour even though there were only two people ahead of me. A staff member at Allied also left their iPad they use to take pictures on the back of the car's trunk...amazingly it stayed on even though we drove to dinner which was about 20 minutes away on the highway and local roads. Allied was clearly understaffed.
Cons: My reservation was canceled. Email was sent notifying of fights time. C
Cons: Dirty and bunch problems with the car, extra fees that weren’t advertised
Pros: The vehicle was clean.
Cons: They charged me additional $262 in fees that I am still trying to find an explanation for. They used deceptive business practices and wording to add additional fees to their pricing.
Cons: They ran out of cars even though we had a reservation so I
Pros: terivel Serices from Pik Up In Te Airport And Olso In Te Caunter Routes Car Rental No Good