Bilbao Airport (BIO), Bilbao, Spain
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Record-go at Bilbao Airport

Errota Zaharra número 8, Parque empresarial Astikene, 48160 Derio Bilbao
0034 662 354 028
Pick-up instructions
When you arrive at Bilbao airport take the elevator to the third floor (Departures hall), and outside in front you’ll find our shuttle bus. Resident customers please go directly to the office location: Errota Zaharra número 8, Parque empresarial Astikene, 48160 Derio. After landing call us on this number to avoid waiting times: 0034 662 354 028
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-20:00
Tue:07:00-20:00
Wed:07:00-20:00
Thu:07:00-20:00
Fri:07:00-20:00
Sat:07:00-20:00
Sun:07:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Norway
Fiat 500X
May 27, 2024

Pros: Nice car.

Cons: I will probably not use Record-go again. Sour at the desk when I said I would not need extra insurance. Deposit of 180 Euro for gas, and demanding a receipt from a gas station in max 10 km distance from the rental. Was told it could take up to 4 weeks to return this deposit. The car was fine, but there were some extras which not was mentioned in the agrements when i booked the car.

Netherlands
Fiat 500X
March 21, 2024

Pros: Great cars, great service, great rates, friendly staff.

Romania
Fiat 500
March 15, 2024

Cons: I came to pick up the car 30 minutes before and the agent told me I'll have to come back in 30 minutes because I was too early... Technically that was correct, but still I didn't feel wonderful hanging around in an industrial park.

Portugal
Fiat 500
December 2, 2023

Pros: They were very helpfull and nice, highly recomend their service

Poland
Fiat 500
November 29, 2023

Pros: Car was freshly cleaned and everything was working very good

Cons: Keep going.

United States of America (USA)
Opel Corsa
November 28, 2023

Pros: Friendly and efficient.

Belgium
Fiat 500X
October 31, 2023

Pros: ik ben betere service gewoon

Cons: netheid van de wagen, deze was niet gekuist

United Kingdom
Fiat 500
October 19, 2023

Pros: Lovely people, simple enough to get to with the shuttle from the airport, car was exactly as expected, received my fuel refund within a few days

Cons: Make sure to read the fine print in regards to driver’s license, credit card, etc - you will have no problems as long as you are prepared!

Ireland
Opel Corsa
September 28, 2023

Pros: Good Service

Cons: Car wasn't full or cleaned fully and I had to wait for them to go and fill it

Hong Kong
Toyota Corolla
September 11, 2023

Pros: Clean car, good value

Cons: I didn’t get a copy of the signed contract until the last day of my trip! (They promised to send to my email but that never happen - the copy was finally sent to me by DiscoverCars but at the last day)

United Kingdom
Fiat 500
August 17, 2023

Pros: Car went into ’limp’ mode on the motorway, very dangerous

Cons: I didn’t like not being told what the additional cost would be, even tho the website stated that France was a permitted destination of travel

Australia
Toyota RAV4
July 21, 2023

Pros: Nothing

Cons: Extremely poor customer service and cancelled booking without notice or offering an alternative

Ireland
Opel Corsa
July 6, 2023

Pros: Good service. Friendly people with a smile on their face

Cons: No road maps

Hungary
Opel Corsa
June 28, 2023

Pros: I had to make a second insurance for the car. The Record-go did not accept what I made earlier via net. They said: "that is another company"

Switzerland
Seat Arona
June 18, 2023

Pros: it went well despite all the negative reviews online about the company.

Cons: Believe that if we did not take their own insurance we would have found ourselves with a much harder discussion... Despite them not having inspected the car at the beginning they did check it at drop off...

Australia
Seat Arona
June 17, 2023

Pros: Once we got to the car rental property things went very smoothly.

Cons: The pick up was terrible - we wait d almost an hour for the company to send anyone to the airport to pick us up even though they say they provide this service. They need to get there act together in this area.

Ireland
Seat Arona
June 16, 2023

Pros: They were very helpful

Cons: Nothing

Greece
Toyota Corolla
June 2, 2023

Pros: ΤΑ ΠΙΘΔΙΑ ΗΤΑΝ ΟΛΑ ΑΨΟΓΑ ΕΥΧΑΡΙΣΤΩ ΠΟΛΥ.ΕΥΚΟΛΗ ΠΡΟΣΒΑΣΗ ΣΤΟ ΧΩΡΟ ΓΙΑ ΗΝ ΕΠΙΣΤΡΟΦΗ .

Cons: ΤΟ ΑΥΤΟΚΙΝΗΤΟ ΗΤΑΝ ΚΑΙΝΟΥΡΙΟ ΚΑΙ ΑΨΟΓΟ.

Netherlands
Seat Arona
May 29, 2023

Pros: The price was almost too good to be true so I was cautious. We got a brand new car, staff was efficient and patient (I was quite scrupulous when picking up the car). Troubleless drop off experience.

Cons: When we arrived and called for the shuttle they said they would arrive in 5 minutes, but it took more like 20, the driver(one of the agents) was not particularly friendly. So first impression was meh.

Poland
Fiat 500X
May 15, 2023

Pros: Fast pick up and drop off at the terminal. Nice and efficient agents. Rented car was new.

Cons: Quite high security deposit for a small car.

United States of America (USA)
Fiat 500X
April 29, 2023

Pros: Friendly staff. Clear instructions.

Cons: Too long waiting for airport pickup.

Netherlands
Seat Arona
April 1, 2023

Pros: Accurate and fast

Cons: noting to add here

Israel
Fiat 500X
December 28, 2022

Pros: I didn’t like at all

Cons: Unlike

Romania
Peugeot Rifter
November 16, 2022

Cons: The car was fine but I didn't expect a Diesel and that has added quite a lot of extra-costs

Israel
Toyota Corolla
October 18, 2022

Pros: great service. they were efficient and friendly.

United Kingdom
Fiat 500
August 19, 2022

Pros: shuttle bus from airport

Cons: I didnt know that AMEX wouldnt be accepted - that's fine but my other card was locked and the 2 alternatives were on apple pay and couldnt be accepted. My friend said she'd put it on hers only to have over an hour of refusal to accept as it wasn't in the name of the booking we went round and round in circles - I called my bank to unlock the card (apple pay works) but they couldnt help immedi ately and the sales rep could offer no solution as though my card would automatically work.

United States of America (USA)
Seat Leon
August 6, 2022

Pros: The price was very competitive

Cons: It was off airport and the same person that was in the counter was driving the transportation van

United Kingdom
Opel Mokka
August 3, 2022

Pros: Reasonable staff, very good comms.

Cons: Offsite from the airport is marginally less convenient.

United Kingdom
Peugeot Rifter
July 29, 2022

Pros: It was quick to collect.

Cons: I would have liked some help understanding the sat nav as I was unable to use it. Also there was no water in the window washer bottle.

Ireland
Seat Leon
July 18, 2022

Pros: Have to say absolutely great service, no problems at all.

Cons: Trying to find a garage nearby to refill

United Kingdom
Ford Fiesta
July 8, 2022

Pros: Efficient and on time

Cons: A week after return my deposit still has not been returned to my credit card

United States of America (USA)
Nissan Qashqai
June 16, 2022

Pros: Easy procedures

Cons: Not being able to pick up the car earlier and had to wait till the time indicated on the contract.

Romania
Fiat 500
June 16, 2022

Pros: fast, reliable

Italy
Fiat 500
June 6, 2022

Pros: Very quick shuttle pick-up and drop-off at the airport (a few minutes of waiting). Quick and easy delivery of the vehicle and return. Very nice staff, best vehicle price ...according to my personal experience the service is 100% recommended!

United Kingdom
Fiat 500
June 6, 2022

Pros: No hard sell of extras.

United Kingdom
Fiat 500
June 2, 2022

Pros: Amazing service

Cons: Easy to deal with

United Kingdom
Opel Mokka
May 15, 2022

Pros: Good car, good condition, drop off arrangements fine

Cons: Pick up arrangements could improve. A lot of time was spent waiting for minibus at airport then queuing at office for the car. Over an hour in total.

United Kingdom
Ford Fiesta
April 25, 2022

Cons: That there is such a high excess and fines for the late drop off, as well as a charging for the extra day. Fair enough to pay an extra day but some flexibility should be allowed.

United States of America (USA)
Fiat 500
April 23, 2022

Pros: Clean car at a good rate.

Cons: There are not at the airport and the shuttle did not come. I had to call them from my US cell phone with no calling plan for Spain.

Canada
Ford Fiesta
April 18, 2022

Pros: The agents were very friendly and efficient

Cons: The airport shuttle was extremely late.

Switzerland
Ford Fiesta
March 10, 2022

Pros: it was very very easy to pick up and drop off the car. friendly staff

Cons: nothing

Switzerland
Fiat 500
October 19, 2021

Pros: Good car

Cons: We had to pay a 40€ "late fee" because we got picked up only shortly before 20:00 (closing time of Record Go) by the representative with a shuttle bus, although we were waiting outside the airport at the correct location since 19:15. Furthermore we saw another customer call the Record-Go office to inform them that they are waiting and we talked with them and thus did not call ourselves aswell. Once we were at the rental office they forced us to pay 40€ late fee because we did not call them.

United Kingdom
Skoda Fabia
September 15, 2021

Pros: Efficient, quick turn around

Cons: Obscure place difficult to get to from the centre of Bilbao, very expensive

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The above prices are only approximate and were last updated at 08:23 on 2024-07-13. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 900.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Road tax, Free modifications, State Tax.
Driver requirements
Minimum rental age is 19 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Customers not resident in EU countries are required to present the following document(s): International Driving Permit (IDP) in order to collect the car.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.

Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
All documents must be issued in the same country.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, local address (apartment; hotel; villa; etc.).
If the renter is not the main driver, the following coverage is mandatory: Total Comfort Cover.
Deposit and deductible policy
A deposit for a tank of fuel is required upon collecting the vehicle.
A deposit of 80 EUR to 81 EUR is required for the tank of fuel upon picking up the vehicle.
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Mobile tablet.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

It is allowed to add up to 3 additional drivers.
Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
There is an additional refueling fee which will not be refunded.
Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
At time of drop off, customers should return the vehicle with a full tank and be able to show the gas station receipt confirming they have filled the tank, in order for the fuel deposit to be refunded.
Rental period
The maximum rental period per agreement is 89 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
During holidays, service outside of business hours is not available.
Service outside of business hours is available by request and for an additional charge.
In order to have service out of hours, the renter must provide the following information: Flight number.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
If the customer is late for a return for more than 60 minutes, extra day charges will apply, in addition to any other rental charges.
The grace period will be honored only during business hours.

Pick-up & Drop-off
Mon:  07:00 - 20:00
Tue:  07:00 - 20:00
Wed:  07:00 - 20:00
Thu:  07:00 - 20:00
Fri:  07:00 - 20:00
Sat:  07:00 - 20:00
Sun:  07:00 - 20:00

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Working hours
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Tue:08:00-20:00
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Working hours
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Tue:07:30-23:00
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Fri:07:30-23:00
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Key'n Go
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Working hours
Mon:08:00-21:29
Tue:08:00-21:29
Wed:08:00-21:29
Thu:08:00-21:29
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Tue:07:00-23:30
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Fri:07:00-23:30
Sat:07:30-23:30
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Working hours
Mon:07:00-23:30
Tue:07:00-23:30
Wed:07:00-23:30
Thu:07:00-23:30
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Working hours
Mon:07:30-23:30
Tue:07:30-23:30
Wed:07:30-23:30
Thu:07:30-23:30
Fri:07:30-23:30
Sat:07:30-23:30
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Good 7.3 / 70 reviews
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Working hours
Mon:08:00-21:30
Tue:08:00-21:30
Wed:08:00-21:30
Thu:08:00-21:30
Fri:08:00-21:30
Sat:09:00-16:30
Sun:12:00-19:30
Surprice
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Satisfactory 6.9 / 1 review
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Bilbao Airport
Working hours
Mon:08:30-20:30
Tue:08:30-20:30
Wed:08:30-20:30
Thu:08:30-20:30
Fri:08:30-20:30
Sat:08:30-20:30
Sun:08:30-20:30
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