Record-go at Bilbao Airport

Pros: Nice and easy. They dont try to sell an extra Insurance.

Pros: Nice car.

Cons: I will probably not use Record-go again. Sour at the desk when I said I would not need extra insurance. Deposit of 180 Euro for gas, and demanding a receipt from a gas station in max 10 km distance from the rental. Was told it could take up to 4 weeks to return this deposit. The car was fine, but there were some extras which not was mentioned in the agrements when i booked the car.

Pros: Great cars, great service, great rates, friendly staff.

Cons: I came to pick up the car 30 minutes before and the agent told me I'll have to come back in 30 minutes because I was too early... Technically that was correct, but still I didn't feel wonderful hanging around in an industrial park.

Pros: They were very helpfull and nice, highly recomend their service

Pros: Car was freshly cleaned and everything was working very good

Cons: Keep going.

Pros: Friendly and efficient.

Pros: ik ben betere service gewoon

Cons: netheid van de wagen, deze was niet gekuist

Pros: Lovely people, simple enough to get to with the shuttle from the airport, car was exactly as expected, received my fuel refund within a few days

Cons: Make sure to read the fine print in regards to driver’s license, credit card, etc - you will have no problems as long as you are prepared!

Pros: Good Service

Cons: Car wasn't full or cleaned fully and I had to wait for them to go and fill it

Pros: Clean car, good value

Cons: I didn’t get a copy of the signed contract until the last day of my trip! (They promised to send to my email but that never happen - the copy was finally sent to me by DiscoverCars but at the last day)

Pros: Car went into ’limp’ mode on the motorway, very dangerous

Cons: I didn’t like not being told what the additional cost would be, even tho the website stated that France was a permitted destination of travel

Pros: Nothing

Cons: Extremely poor customer service and cancelled booking without notice or offering an alternative

Pros: Good service. Friendly people with a smile on their face

Cons: No road maps

Pros: I had to make a second insurance for the car. The Record-go did not accept what I made earlier via net. They said: "that is another company"

Pros: it went well despite all the negative reviews online about the company.

Cons: Believe that if we did not take their own insurance we would have found ourselves with a much harder discussion... Despite them not having inspected the car at the beginning they did check it at drop off...

Pros: Once we got to the car rental property things went very smoothly.

Cons: The pick up was terrible - we wait d almost an hour for the company to send anyone to the airport to pick us up even though they say they provide this service. They need to get there act together in this area.

Pros: They were very helpful

Cons: Nothing

Pros: ΤΑ ΠΙΘΔΙΑ ΗΤΑΝ ΟΛΑ ΑΨΟΓΑ ΕΥΧΑΡΙΣΤΩ ΠΟΛΥ.ΕΥΚΟΛΗ ΠΡΟΣΒΑΣΗ ΣΤΟ ΧΩΡΟ ΓΙΑ ΗΝ ΕΠΙΣΤΡΟΦΗ .

Cons: ΤΟ ΑΥΤΟΚΙΝΗΤΟ ΗΤΑΝ ΚΑΙΝΟΥΡΙΟ ΚΑΙ ΑΨΟΓΟ.

Pros: The price was almost too good to be true so I was cautious. We got a brand new car, staff was efficient and patient (I was quite scrupulous when picking up the car). Troubleless drop off experience.

Cons: When we arrived and called for the shuttle they said they would arrive in 5 minutes, but it took more like 20, the driver(one of the agents) was not particularly friendly. So first impression was meh.

Pros: Fast pick up and drop off at the terminal. Nice and efficient agents. Rented car was new.

Cons: Quite high security deposit for a small car.

Pros: Friendly staff. Clear instructions.

Cons: Too long waiting for airport pickup.

Pros: Accurate and fast

Cons: noting to add here

Pros: I didn’t like at all

Cons: Unlike

Cons: The car was fine but I didn't expect a Diesel and that has added quite a lot of extra-costs

Pros: great service. they were efficient and friendly.

Pros: shuttle bus from airport

Cons: I didnt know that AMEX wouldnt be accepted - that's fine but my other card was locked and the 2 alternatives were on apple pay and couldnt be accepted. My friend said she'd put it on hers only to have over an hour of refusal to accept as it wasn't in the name of the booking we went round and round in circles - I called my bank to unlock the card (apple pay works) but they couldnt help immedi ately and the sales rep could offer no solution as though my card would automatically work.

Pros: The price was very competitive

Cons: It was off airport and the same person that was in the counter was driving the transportation van

Pros: Reasonable staff, very good comms.

Cons: Offsite from the airport is marginally less convenient.

Pros: It was quick to collect.

Cons: I would have liked some help understanding the sat nav as I was unable to use it. Also there was no water in the window washer bottle.

Pros: Have to say absolutely great service, no problems at all.

Cons: Trying to find a garage nearby to refill

Pros: Efficient and on time

Cons: A week after return my deposit still has not been returned to my credit card

Pros: Easy procedures

Cons: Not being able to pick up the car earlier and had to wait till the time indicated on the contract.

Pros: fast, reliable

Pros: Very quick shuttle pick-up and drop-off at the airport (a few minutes of waiting). Quick and easy delivery of the vehicle and return. Very nice staff, best vehicle price ...according to my personal experience the service is 100% recommended!

Pros: No hard sell of extras.

Pros: Amazing service

Cons: Easy to deal with

Pros: Good car, good condition, drop off arrangements fine

Cons: Pick up arrangements could improve. A lot of time was spent waiting for minibus at airport then queuing at office for the car. Over an hour in total.

Cons: That there is such a high excess and fines for the late drop off, as well as a charging for the extra day. Fair enough to pay an extra day but some flexibility should be allowed.

Pros: Clean car at a good rate.

Cons: There are not at the airport and the shuttle did not come. I had to call them from my US cell phone with no calling plan for Spain.

Pros: The agents were very friendly and efficient

Cons: The airport shuttle was extremely late.

Pros: it was very very easy to pick up and drop off the car. friendly staff

Cons: nothing

Pros: Good car

Cons: We had to pay a 40€ "late fee" because we got picked up only shortly before 20:00 (closing time of Record Go) by the representative with a shuttle bus, although we were waiting outside the airport at the correct location since 19:15. Furthermore we saw another customer call the Record-Go office to inform them that they are waiting and we talked with them and thus did not call ourselves aswell. Once we were at the rental office they forced us to pay 40€ late fee because we did not call them.

Pros: Efficient, quick turn around

Cons: Obscure place difficult to get to from the centre of Bilbao, very expensive