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RentByCar at Bilbao Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly staff. Clear directions provided for pertol station near RentbyCar to fill tank on return and to return car to location.
Cons: It was not clear in material provided that RentbyCar was not at the airport. Could have saved us time if the taxi driver knew to take us directly to off site location. Rent by Car listed every tiny scratch. Took us 20 minutes to point out many more so we were not charged on return. Large RentbyCar sticker on rear window. Many agencies no longer do this so tourists are not targeted.
Pros: Really helpful and friendly customer service. Both the person dealing with our pick up (got a better car than we booked) and drop off (got a refund for the day we didn't use) went the extra mile. We were impressed.
Cons: Pick up instructions should make it clear that you probably need to call for pick up (rather than waiting). However as soon as you've called the shuttle bus comes almost immediately which is excellent, plus staff are very friendly and helpful.
Pros: nothing - I received no services.
Cons: see above
Pros: Friendliness, service and after sales. They really treat you like a valued customer
Cons: na
Pros: Ha sido perfecto
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 24.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following country: France.
Details are available from the car rental company's reservation office.
Using a ferry is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/collection service is not provided.
Pick-up & Drop-off
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