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RentByCar at Bilbao Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Will use it again
Pros: Car was on good condition, clean
Cons: Crooks when it comes to finding faults to charge for
Pros: Responsive service, great team
Pros: Everything. Very efficient, the car was as new and clean, full of fuel. Pick up and drop off could not have been easier.
Pros: Friendly staff. Clear directions provided for pertol station near RentbyCar to fill tank on return and to return car to location.
Cons: It was not clear in material provided that RentbyCar was not at the airport. Could have saved us time if the taxi driver knew to take us directly to off site location. Rent by Car listed every tiny scratch. Took us 20 minutes to point out many more so we were not charged on return. Large RentbyCar sticker on rear window. Many agencies no longer do this so tourists are not targeted.
Pros: Really helpful and friendly customer service. Both the person dealing with our pick up (got a better car than we booked) and drop off (got a refund for the day we didn't use) went the extra mile. We were impressed.
Cons: Pick up instructions should make it clear that you probably need to call for pick up (rather than waiting). However as soon as you've called the shuttle bus comes almost immediately which is excellent, plus staff are very friendly and helpful.
Pros: nothing - I received no services.
Cons: see above
Pros: Friendliness, service and after sales. They really treat you like a valued customer
Pros: Ha sido perfecto
Pros: Value for the money.
Pros: 100 percent throughout
Pros: Picked up at the airport and short journey to their offices
Cons: Only one person was working so we had to wait awhile to be picked up. Also, as we discovered after we had been driving for a while, the gas tank was only half full.
Cons: Extra cost plus 50 euro for visiting Biarritz
Pros: Professional, ultra efficient staff.
Pros: Η εξυπηρέτηση και η ευγένεια του αντιπροσώπου του Κυρίου Chris!
Pros: Friendly, the car was in a very good condition.
Cons: Nothing. Cars in Spain have gone up in price so nothing particularly related to this company.
Cons: When we got to the airport at lunch hour they did not answer the phone for approx 30 min. After that they were very helpful however.
Pros: Efficient, accommodating, pleasant
Cons: Not enough staff on during bust period
Pros: The price was the best of all those we compared by quite a bit, we got an upgrade free of charge, the staff were very helpful and friendly and the car was nice and very new.
Cons: There were some IT issues on return of the car and it took a few minutes to close off the contract to release the deposit, but it was no bother.
Pros: Very easy interaction, the staff at Rentbycar in Bilbao were efficient and pleasant. The car was in good condition.
Cons: It would have been preferable to have a location in the airport, but rentbycar came to collect me as soon as I called them so it really wasnt that big of an inconvenience.