Search Goldcar deals, compare with other top suppliers & save up to 70%!
Goldcar at Bilbao Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Part of eurppcar scam. Always extra charge for some made up reason
Cons: They inveted a new law
Pros: Nothing
Cons: When picking up, they told us the car was not insured as we booked it via a third party so tried scare mongering us to purchase expensive insurance. On drop off they claimed we had damaged the car even though we had video evidence of the damage on collection. They told us it was our responsibility and were very rude to us and told us we will need to appeal the claim. The agent was getting very aggressive and trying to force me to sign to agree to the “extra” damage.
Pros: Nothing
Cons: Everything. The agent was terrible. Delta of picking up at the airport above 45min. Rude and really not interest in customer support.
Pros: Helpful and quick staff during pick up and drop off, no hassles.
Cons: The transfer pickup was a bit stressful, we were there early as you do, so you dint loose your rental. But the pick up (supposed to be running every 15mins) didn't arrive. We tried to contact the number provided, it was unreachable. In the end the vehicle arrived exactly at our car pick up time,which would be fine if that was specified. Also the car was a bit old and well worn, no problems though.
Pros: Very helpful, friendly
Cons: Not being able to take car across border without huge charge
Most popular car rental deals
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
Written permission from the rental company is required.
Crossing country borders is allowed by previous request and for an additional charge of 13.20 EUR per day, with a maximum charge of 171.60 EUR per rental.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company. Vehicles may not be taken to the following islands: Ibiza, Formentera Island.
The purchase of the following insurance(s): Cross Border Pack is mandatory.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 150 km (this is an estimate as it depends on several factors).
If the customer runs out of battery and is stranded with the vehicle, requiring help from our roadside assistance, please keep in mind that this service is not covered by the rental insurance nor by any additional policy (the customer is always liable for all costs involved).
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.