COVID-19 Update

Coronavirus Update

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If you do travel, we want you to be as safe as possible while doing so. Thus, we have added information in our search results letting you know which rental companies are disinfecting their vehicles to prevent the spread of the virus.

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Use the filter on the left-hand side of the search results to only see vehicles that are confirmed to be thoroughly disinfected.

We understand your need for flexibility.

We’d like to tell you that we’ve become more flexible, but the truth is that we were always flexible. If you need to change the dates of your rental or you decide to travel somewhere else, you can modify your booking in the My Booking section without charge (although the rental price may change).

Bilbao Airport (BIO), Bilbao, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Bilbao Airport

Holiday Inn Express Bilbao, Zarandoa, 5, 48160 Derio, VIZCAYA Temporary address: From 15.11.21: P.I ASTIKENE, C/ ORROÑO NAVES 33 Y 35, 48160 DERIO, BIZKAIA
0034 918 341 400
Pick-up instructions
After collecting their luggage, customers have to go to the third floor (departures). The customers have to go outside the building where they will find our courtesy bus (every ten minutes). This bus will take them directly to our off airport branch located near to the airport. ATTENTION! From 15.11.2021 there is a temporary change of address in our Malaga airport (AGP) due to building works at the airport: From 15.11.21: P.I ASTIKENE, C/ ORROÑO NAVES 33 Y 35, 48160 DERIO, BIZKAIA
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:30-21:30
Tue:07:30-21:30
Wed:07:30-21:30
Thu:07:30-21:30
Fri:07:30-21:30
Sat:07:30-21:30
Sun:07:30-21:30
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

Netherlands
Fiat Panda
August 12, 2021

Pros: Horrible. We took a insurance at discovercars. at goldcar we were obliged to take out an insurance policy of €200.

Cons: unfriendly staff, never going back here again

United Kingdom
VW Polo
February 20, 2020

Pros: Easy to dropping the car with full insurance

Cons: Gold car overcharged £120 from my credit card. My bank in still investigating

United Kingdom
VW Golf
August 16, 2018

Cons: Everything. As above, they insisted I couldn't take the rental without having £2700 on my credit card in lieu of returning the car. I explained I already had cover but the agent insisted and not having any Spanish language couldn't explain that it was unnecessary

United States of America (USA)
Opel Corsa
June 17, 2018

Cons: The lies and dishonest business practices.

Germany
VW Golf
March 21, 2018

Cons: full insurance was applied without asking my explicit consent

United States of America (USA)
VW Polo
July 17, 2017

Pros: Their staff in Bilbao wwere friendly and helpful.

Cons: Not at the airport.

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Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Supplemental Liability Insurance (SLI), Airport surcharge, Free modifications, State Tax, Environmental Contribution fee.
Rate excludes
The cost of the fuel can range from 67 EUR to 212 EUR.
The following surcharges may apply: Environmental Contribution fee, Carbon Emissions Fee.
Mileage policy
Mileage is limited in Madrid, Sevilla, Malaga, Sancti Petri, Alicante, Barcelona, Valencia, San Juan, Torrevieja, Denia, Benidorm, Cadiz – Sancti Petri & Aguilas, Cordoba, Malaga, Zaragoza, Pamplona.
For rentals lasting 1 to 3 days, mileage is limited to 350 km per day.
For rentals lasting 4 to 6 days, mileage is limited to 250 km per day.
For rentals lasting 7 to 14 days, mileage is limited to 150 km per day.
For rentals of 15 days or more, mileage is limited to 100 km per day.
Mileage is limited, there will be a surcharge for each additional km. To access unlimited mileage, the customer can purchase an Additional Mileage option for an extra fee. The amount of this fee depends on the vehicle group.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A novice driver fee will apply to drivers who have held their driver license for less than 4 years.

Driver licenses will be accepted if issued in the following country(ies): EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
The deposit amount will be held on the customer's credit card without a deductible/excess.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card. If the customer takes the following extra equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.

Payment policy
The following payment methods are accepted: MasterCard credit card, VISA credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.

The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver's full first and last name must be on the credit card without abbreviations.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Moving the car from one island to another is forbidden.
From Spain, only travel to Andorra, France is allowed, when the vehicle has been picked up at any of the following offices: Bilbao, Santander, Oviedo, Barcelona, Reus, Gerona, Pamplona. From Spain, only travel to Portugal, Gibraltar is allowed, when the vehicle has been picked up at any of the following offices: Granada, Sevilla, Malaga, Almeria, Jerez, Sancti Petri.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Gibraltar.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Young driver fee, Novice driver.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.
Optional extras are subject to the following additional charge(s): Premium Location surcharge, Airport Surcharge.

Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

Diesel vehicles are available for an additional charge.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 150 km (this is an estimate as it depends on several factors).
If the customer runs out of battery and is stranded with the vehicle, requiring help from our roadside assistance, please keep in mind that this service is not covered by the rental insurance nor by any additional policy (the customer is always liable for all costs involved).
Rental period
The maximum rental period per agreement is 28 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.
In order to have service out of hours, the renter must provide the following information: Flight number.
Pick up outside of business hours is not available in Reus Airport. Service outside of business hours is not available from 23:01 to 06:59.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  07:30 - 21:30
Tue:  07:30 - 21:30
Wed:  07:30 - 21:30
Thu:  07:30 - 21:30
Fri:  07:30 - 21:30
Sat:  07:30 - 21:30
Sun:  07:30 - 21:30

Top Suppliers at Bilbao Airport

SIXT
Exceptional 9.3
+34871180192
Aeropuerto Bilbao. Planta 3. Salidas Puerta Embarque 4, 48180, Vizcaya
$44 - $135
National
National
Exceptional 9.2
+34944533340
ENTERPRISE RENT A CAR, AEROPUERTO DE LOIU
$39 - $166
Alamo
Excellent 8.8
+34944533340
Aeropuerto de Loiu, Barrio Gaztanaga, 48180 Bilbao
$31 - $161
Enterprise
Exceptional 9
+34944533340
Aeropuerto de Loiu, Barrio Gaztanaga, 48180 Bilbao
$39 - $166
Keddy
Keddy
Excellent 8.8
+34902105055
Bilbao Airport, P1 car park 48180 Loiu, Vizcaya
$44 - $61
Working hours
Mon:07:30-23:30
Tue:07:30-23:30
Wed:07:30-23:30
Thu:07:30-23:30
Fri:07:30-23:30
Sat:08:00-23:30
Sun:08:00-23:30
Europcar
Europcar
Excellent 8.6
+34911505000
Bilbao Airport, P1 car park 48180 Loiu, Vizcaya
$54 - $75
Working hours
Mon:07:30-23:30
Tue:07:30-23:30
Wed:07:30-23:30
Thu:07:30-23:30
Fri:07:30-23:30
Sat:08:00-23:30
Sun:08:00-23:30
Avis
Avis
Excellent 8.5
+34902101780
Aeropuerto De Bilbao - Loiu
$33 - $58
Working hours
Mon:07:00-23:30
Tue:07:00-23:30
Wed:07:00-23:30
Thu:07:00-23:30
Fri:07:00-23:30
Sat:07:30-23:30
Sun:07:30-23:30
Budget
Budget
Excellent 8.5
+34902101780
Aeropuerto De Bilbaocar Return: Floor 0
$32 - $49
Working hours
Mon:07:00-23:30
Tue:07:00-23:30
Wed:07:00-23:30
Thu:07:00-23:30
Fri:07:00-23:30
Sat:07:30-23:30
Sun:07:30-23:30
Record-go
Record-go
Excellent 8.2
+34662354028
Errota Zaharra número 8, Parque empresarial Astikene, 48160 Derio Bilbao
$20 - $49
Working hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
Sun:08:00-23:00
Ok Rent A Car
Excellent 8.1
+448435081118
Zarandoa Kalea 5, 48160 Derio
$31 - $64
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Ace Rent a car
Very good 7.2
+34902360636 / +34971084916
Orroño kalea, 25, 48160 Derio, Bizkaia
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Interrent
Interrent
Very good 7.1
+34918340262 / +34965233166
Holiday Inn Express Bilbao, Zarandoa, 5, 48160 Derio, VIZCAYA Temporary address: From 15.11.21: P.I ASTIKENE, C/ ORROÑO NAVES 33 Y 35, 48160 DERIO, BIZKAIA
$10 - $48
Working hours
Mon:07:30-21:30
Tue:07:30-21:30
Wed:07:30-21:30
Thu:07:30-21:30
Fri:07:30-21:30
Sat:07:30-21:30
Sun:07:30-21:30
Surprice
Surprice
Very good 7
+34666425221
Bilbao Airport Loiu 48180 Bizkaia
Working hours
Mon:09:00-19:00
Tue:09:00-19:00
Wed:09:00-19:00
Thu:09:00-19:00
Fri:09:00-19:00
Sat:09:00-19:00
Sun:09:00-19:00
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