Bilbao Airport (BIO), Bilbao, Spain
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Bilbao Airport

ASTIKENE, C/ ORROÑO NAVES 33 Y 35, 48160 DERIO, BIZKAIA
0034 918 341 400/ 0034 965 233 425
Pick-up instructions
After collecting their luggage, customers should proceed to the third-floor (departures). The customers have to go outside the building where they will find our courtesy van (every 20 minutes, presenting the reservation) Transportation schedule: Monday to Friday 09:00 to 20:00; Saturday 09:00 to 17:00; Sunday 12:00 to 20:00. Shuttle phone number: 0034 632 572 112. For those customers who go directly to the office or return the one-way vehicle from another office, our address is as follows: Polígono Astikene Orroño Kalea 33-35, 48160, Bizkaia).
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-21:30
Tue:08:00-21:30
Wed:08:00-21:30
Thu:08:00-21:30
Fri:08:00-21:30
Sat:09:00-16:30
Sun:12:00-19:30
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Cayman Islands
Opel Mokka
October 16, 2023

Pros: Quick and convenient shuttle service

Cons: Cigarette smoke smell and not the cleanest rental

Ireland
Volkswagen Polo
June 25, 2023

Pros: Smooth and efficient and friendly.

Netherlands
Ford Focus
November 8, 2022

Pros: Very friendly, hardly had to wait picking-up and returning the car. Shuttle to airport

Cons: no complaints

Netherlands
Fiat Panda
August 12, 2021

Pros: Horrible. We took a insurance at discovercars. at goldcar we were obliged to take out an insurance policy of €200.

Cons: unfriendly staff, never going back here again

United Kingdom
VW Polo
February 20, 2020

Pros: Easy to dropping the car with full insurance

Cons: Gold car overcharged £120 from my credit card. My bank in still investigating

United Kingdom
VW Golf
August 16, 2018

Cons: Everything. As above, they insisted I couldn't take the rental without having £2700 on my credit card in lieu of returning the car. I explained I already had cover but the agent insisted and not having any Spanish language couldn't explain that it was unnecessary

United States of America (USA)
Opel Corsa
June 17, 2018

Cons: The lies and dishonest business practices.

Germany
VW Golf
March 21, 2018

Cons: full insurance was applied without asking my explicit consent

United States of America (USA)
VW Polo
July 17, 2017

Pros: Their staff in Bilbao wwere friendly and helpful.

Cons: Not at the airport.

Most Popular Car Rental Deals

Bilbao Airport
Mini
Toyota Aygo or similar
Toyota Aygo
  • 4
  • 1
  • 3
  • A/C
  • Man.
Goldcar
$19.17 / per day
Bilbao Airport
Mini
Toyota Aygo or similar
Toyota Aygo
  • 4
  • 1
  • 3
  • A/C
  • Man.
Goldcar
$19.49 / per day
Bilbao Airport
Economy
Volkswagen Polo or similar
Volkswagen Polo
  • 5
  • 1
  • 5
  • A/C
  • Man.
Goldcar
$21.11 / per day
Bilbao Airport
Economy
Volkswagen Polo or similar
Volkswagen Polo
  • 5
  • 1
  • 5
  • A/C
  • Man.
Goldcar
$21.46 / per day
Bilbao Airport
Compact Monospace
Hyundai Bayon or similar
Hyundai Bayon
  • 5
  • 2
  • 5
  • A/C
  • Man.
Goldcar
$24.93 / per day
Bilbao Airport
Compact Monospace
Hyundai Bayon or similar
Hyundai Bayon
  • 5
  • 2
  • 5
  • A/C
  • Man.
Goldcar
$25.34 / per day
Bilbao Airport
Intermediate SUV
Skoda Karoq or similar
Skoda Karoq
  • 5
  • 2
  • 5
  • A/C
  • Man.
Goldcar
$28.81 / per day
Bilbao Airport
Intermediate SUV
Skoda Karoq or similar
Skoda Karoq
  • 5
  • 2
  • 5
  • A/C
  • Man.
Goldcar
$29.29 / per day
The above prices are only approximate and were last updated at 20:56 on 2024-06-20. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Supplemental Liability Insurance (SLI), Airport surcharge, Free modifications, State Tax, Environmental Contribution fee.
Rate excludes
The cost of the fuel can range from 67 EUR to 212 EUR.
The following surcharges may apply: Premium Location surcharge, Environmental Contribution fee, Carbon Emissions Fee.
Mileage policy
In Sevilla, Malaga, Jerez, Alicante, Valencia, Reus, Murcia, Gerona mileage is limited up to 120 km per day.

Mileage is limited in Madrid, Barcelona.
For rentals lasting 1 to 3 days, mileage is limited to 350 km per day.
For rentals lasting 4 to 6 days, mileage is limited to 250 km per day.
For rentals lasting 7 to 14 days, mileage is limited to 150 km per day.
For rentals of 15 days or more, mileage is limited to 100 km per day.
Mileage is limited, there will be a surcharge for each additional km. To access unlimited mileage, the customer can purchase an Additional Mileage option for an extra fee. The amount of this fee depends on the vehicle group.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A novice driver fee will apply to drivers who have held their driver license for less than 4 years.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card. If the customer takes the following extra equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.
Payment policy
The following payment methods are accepted: MasterCard credit card, VISA credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.

The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver's full first and last name must be on the credit card without abbreviations.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Moving the car from one island to another is forbidden.
From Spain, only travel to Andorra, France is allowed, when the vehicle has been picked up at any of the following offices: Bilbao, Santander, Oviedo, Barcelona, Reus, Gerona, Pamplona. From Spain, only travel to Portugal, Gibraltar is allowed, when the vehicle has been picked up at any of the following offices: Granada, Sevilla, Malaga, Almeria, Jerez, Sancti Petri.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Gibraltar.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.
Optional extras are subject to the following additional charge(s): Premium Location surcharge, Airport Surcharge.

Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 150 km (this is an estimate as it depends on several factors).
If the customer runs out of battery and is stranded with the vehicle, requiring help from our roadside assistance, please keep in mind that this service is not covered by the rental insurance nor by any additional policy (the customer is always liable for all costs involved).
Rental period
The maximum rental period per agreement is 28 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.
In order to have service out of hours, the renter must provide the following information: Flight number.
Pick up outside of business hours is not available in Reus Airport. Service outside of business hours is not available from 23:01 to 06:59.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  08:00 - 21:30
Tue:  08:00 - 21:30
Wed:  08:00 - 21:30
Thu:  08:00 - 21:30
Fri:  08:00 - 21:30
Sat:  09:00 - 16:30
Sun:  12:00 - 19:30

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Tue:08:30-20:30
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Sat:08:30-20:30
Sun:08:30-20:30
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